Technology Forecast 2013: What State and Local Government Technology Programs Can Expect


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Technology Forecast 2013: What State and Local Government Technology Programs Can Expect - by Doug Robinson, Executive Director, National Association of State Chief Information Officers (NASCIO) - Presented by Public Technology Institute, Dec. 19, 2012

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Technology Forecast 2013: What State and Local Government Technology Programs Can Expect

  1. 1. Technology Forecast 2013: What State and Local Government Technology Programs Can Expect Doug Robinson, Executive Director National Association of State Chief Information Officers
  2. 2.  Fiscal recovery: budgets are better, slow revenue State IT growth, decline of federal funds, fiscal cliff…? Landscape CIOs seeking IT operational cost savings and alternative IT sourcing Today strategies and collaboration CIO Balancing Act: living with the past while seeking innovation IT security and risk! IT workforce: retirement wave, skills gap, recruiting challenges State CIO transitions continue
  3. 3. General Fund Spending Grows for 3rd Straight Year, Although Rate Declines Annual Percent Change in General Fund Expenditures 12 10 8.7 9.4 8 6.5 (Percentage Change) 6 4.9 4 3.5 3.4 2.2 2 0 -2 -4 -3.8 -6 -5.7 -834-year historical average rate of growth is 5.6 percent *Fiscal 2012 numbers are preliminarySource: NASBO Fall 2012 Fiscal Survey of States *Fiscal 2013 numbers are appropriated
  4. 4. FY 2013 General Fund Revenue is Expected to Surpass FY 2008 by $13B Source: NASBO Fall 2012 Fiscal Survey of States
  5. 5. 23. What percentage of your IT staff is eligible for retirement in the next 5 years? (State Government only)24% A. 10%0% B. 20%33% C. 30%33% D. 40%10% E. I don’t know
  6. 6. View from the State CIOs:Balancing Legacy and Innovation
  7. 7. State CIO Priorities for 20131. Consolidation / Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers, communications and marketing "enterprise" thinking, identifying and dealing with barriers2. Cloud Services: scalable and elastic IT-enabled capabilities provided "as a service" using internet technologies, governance, service management, service catalogs, platform, infrastructure3. Security: risk assessment, governance, budget and resource requirements, security frameworks, data protection, training and awareness, insider threats, third party security practices4. Mobile Services / Mobility: devices, applications, workforce, security, policy issues, support, ownership, communications, wireless infrastructure, BYOD5. Budget and Cost Control: managing budget reduction, strategies for savings, reducing or avoiding costs, dealing with inadequate funding and budget constraints6. Shared Services: business models, sharing resources, services, infrastructure, independent of organizational structure, service portfolio management, service catalog, transparent charge back rates, utility based service on demand7. Health Care: the Affordable Care Act, health information and insurance exchanges, health enterprise architecture, assessment, partnering, implementation, technology solutions, Medicaid Systems8. Legacy modernization: enhancing, renovating, replacing, legacy platforms and applications, business process improvement9. Interoperable Nationwide Public Safety Broadband Network: planning, governance, collaboration, defining roles, asset determination10. Disaster Recovery / Business Continuity: improving disaster recovery, business continuity planning and readiness, pandemic flu / epidemic and IT impact, testing State CIO Survey, November 2012 Source: NASCIO
  8. 8. IT and Solution Priorities 20131. Cloud computing: software as a service, infrastructure, platform, storage2. Mobile workforce technologies3. Virtualization: servers, desktop, storage, applications, data center4. Legacy application modernization/renovation5. Identity and access management6. Enterprise Resource Planning (ERP)7. Security enhancement tools8. Networking: voice and data communications, unified9. Business Intelligence (BI) and Business Analytics (BA), Big Data10.Document/ECM/Records/E-mail management: active, repository, archiving, digital preservation Source: NASCIO State CIO Survey, November 2012
  9. 9.  Management of mobile devices and apps is fragmented The Cloud is more accepted and CIOs are moving services Social media has a growing role in state government Proper staffing is a challenge due to budget concerns Driving innovation across state business operations is often a CIO function© Grant Thornton LLP. All rights reserved.
  10. 10. What is the Status of IT Consolidations? Source: NASCIO-TechAmerica –Grant Thornton LLP 2012 State CIO Survey
  11. 11. What is your states status regarding Cloud Computing? 2012 2011The state is already highly invested in 15% 14%Cloud computingThe state has some applications in the 56% 35%Cloud and is still considering othersThe state is still developing Cloud 19% 47%computingThe state has already considered Cloud 0% 0%computing and rejected itOther 10% 4%States moving towards greater cloud utilization
  12. 12. What categories of services have you migrated ordo you plan to migrate to the Cloud? (select all that apply)E-mail and collaboration 64%Storage 48%Geographic Information Systems 48%Disaster recovery 44%Program/business applications (e.g., licensing, 42%unemployment insurance, workers comp, etc.)Office productivity software (e.g., word processing) 37%Digital archives/electronic records 31%Citizen relationship management 25%Open data 25%Enterprise Resource Planning 23%Imaging 15%Other 15%
  13. 13. Mobility
  14. 14. Based on your state governmentsexperience so far, what is thegeneral adoption level of mobileapps?Citizens use hardly any of our 0%mobile apps Citizen use of mobile apps is 16%lower than anticipatedCitizen use of mobile apps is 34% Mobile apps adoption willabout the same as anticipated continue to grow.Citizen use of mobile apps is 10%higher than anticipated Issues remain aboutCitizen use of mobile apps is enterprise direction, 8%much higher than anticipated architecture, security, skills,Dont know/does not apply 32% and support.
  15. 15. In your state government, which mobile apps or services appearto be the most popular with citizens? (select no more than 3)Traffic, road conditions, DMV 60%Parks, recreation, hunting, fishing, boating, outdoor activities 58%Finding a state agency or services 26%Other 22%Professional license search, renewals 16%Public safety, emergencies 14%Tax and payment services 14%Employment assistance (job finding) 12%Government benefits (public assistance) 12%Business, corporate filing search 10%Law enforcement, corrections, parole 10%Government contract sales, opportunities, procurement, vendor sites, auctions 8%Government spending (budgets, accounts, outlays, expenses) 8%Government/education loans and grants 0%
  16. 16. Expect broader adoption of BYOD andmobile device management solutions in 2013
  17. 17. Public Safety Broadband Network: Highlights of a Major Initiative Reallocated D-block portion of radio spectrum to public safety Provides $7 billion in funding for construction of an interoperable nationwide PSBN Establishes First Responder Network Authority (FirstNet) for governance FirstNet must construct, maintain and operate PSBN Consult with states – primary Title VI of the Middle Class Tax Relief and Job Creation stakeholders Act of 2012
  18. 18. Characterize the CIOs role in the recently enacted federal lawfor deployment of an interoperable nationwide public safetybroadband networkLeading the states effort as the designated point of 23%contactEngaged and active member of the states 57%leadership and planning effortsParticipating as advisor 6%Ad hoc, will serve a supporting role as needed 12%Not involved at this time 2% PSBN will require more time and attention in 2013 NTIA planning grants in Q1 2013 - $135 million Source: NASCIO-TechAmerica –Grant Thornton LLP 2012 State CIO Survey
  19. 19. Social medias value expected to rise in futureHow would you rate the value of social media to yourstate government as it is used now, and how it could beused in the future? Current 2% 10% No Value 15% 29% Low Value 44% Medium Value Future High Value 0% 4% Essential 16% No Value 41% Low Value Medium Value 39% High Value Essential Source: NASCIO-TechAmerica –Grant Thornton LLP 2012 State CIO Survey
  20. 20. Big Data not so Big…Yet
  21. 21. State Data Breaches – Loss of Citizen Trust!
  22. 22. Growing IT Security Risks in the States Protecting legacy Inadequate policy Malicious software systems compliance Use of personally-Mobile devices and Use of social media owned devices services platforms (BYOD) for state businessAdoption of cloud Foreign state- Third-party services; rogue sponsored contractors and cloud users espionage managed services Source: Deloitte-NASCIO Cybersecurity Study, October 2012
  23. 23. Top Five Barriers Faced in Addressing CybersecurityQ20. What major barriers does your state face in addressing cybersecurity? Source: Deloitte-NASCIO Cybersecurity Study, October 2012
  24. 24. Cybersecurity Budget Allocation (2012 vs. 2010)Q30. What percentage of your state’s overall IT budget is allocated to cybersecurity? A small portion of the overall IT budget is devoted to cybersecurity— most state security budgets are in the 1- 2% range.
  25. 25. A Call to Action for States: Execute on an effectivecybersecurity strategy, with strong governance andcompliance monitoring measures
  26. 26. Trending in 2013…What to Watch Digital identity management: federated architecture More social and mobile government Addressing health care IT: policy, adoptions, scope and complexity Cybersecurity and risk management More IT consolidation, shared services, cloud, collaboration