Metriche di base per un impianto crm

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L'importanza di conoscere quali parametri misurare è fondamentale per chi si appresta ad adottare un sistema CRM

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Metriche di base per un impianto crm

  1. 1. Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party,MarketToolsInc., on 4,000+ randomly selected salesforce.com customers.
  2. 2. Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party,MarketToolsInc., on 4,000+ randomly selected salesforce.com customers.

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