Supporting libraries as their role in a community fundamentally changes.Pascal Lola & Jeff Wain
Technology and pedagogical shiftsare redefining what a “library” is.
Libraries are evolving.Joshua Prince-Ramus. (Feb. 2006). TED talk on Seattle’s public libraryhttp://www.ted.com/talks/joshua_prince_ramus_on_seattle_s_library.htmlLaskujärvi, M & Toivonen, L. (2008). Changing physical library space: Planning and design of new academic library.Tampere University Library, Tampere, Finland.
Libraries are already public spaces.How can you take advantage of this?
Idea storesUnited KingdomTop: Flickr user darapo. Untitled. Retrieved on 09.15.2011.http://www.flickr.com/photos/kirabelle9/2075482931/.Left: Entressen kirjasto. Idea Store Bow. Retrieved on 09.15.2011.http://www.flickr.com/photos/entressenkirjasto/4493339202/ .
Vancouver PublicLibrary Vancouver, BCLeft: Flickr user unablefish. Vancouver Public Library <3 <3 <#. Retrieved on 09.15.2011.http://farm1.static.flickr.com/88/242578742_8e9f1a9998_z.jpg?zz=1Top: Susan Gittins. Vancouver 2010 Olympiad Performance. Retrieved on 09.15.2011http://www.flickr.com/photos/susangittins/4006054480/
One example…Library = Gateway to public internet access.From 2010 to 2011, 70% of libraries reported a rise in internetuse.>75% reported insufficient resources to meet demand.“Data from the 2010-2011 Study present libraries grappling with a “new normal” offlat or decreased funding, paired with increased demand for public librarytechnology resources. The result is a mix of the grim austerity, reflected indecreased operating hours and closed library outlets, in contrast with the robustdelivery of technology resources that support workforce development, e-government services, and skills training for the competitive global marketplace.”2010 to 2011 Public Library Funding & Technology Access Study. (2011). American Library Association.http://www.ala.org/ala/research/initiatives/plftas/2010_2011/index.cfm#final%20report
Cater to people who need spaceto work and collaborate.Draw inspiration from the space.
Help libraries become a community hub.Blyberg, J. (2010). The Third Place. Darien Library. Presentation.http://www.slideshare.net/jblyberg/the-third-placeDreman, S. (Mar. 2009). The ‘library of the future’ begins to emerge. Palo Alto Online News.http://www.paloaltoonline.com/news/show_story.php?id=11573Miller, R. (Aug. 2008). Future-Proof Your Library. Library Journal.http://www.libraryjournal.com/article/CA6585850.htmlScheppke, J. (Aug. 2011). Public Libraries That are Future Ready. Oregon State Library. SLA.http://futureready365.sla.org/08/24/public-libraries-that-are-future-ready/Sutter, J. (Sep. 2009). The future of libraries, with or without books. CNN.http://articles.cnn.com/2009-09-04/tech/future.library.technology_1_metropolitan-library-librarians-books?_s=PM:TECH
NO Resource management.W Provide an improved customer experience. Event-focused, not just event listings. Support people. Encourage exploration. Be the backbone of change.FUTURE Reimagining spaces.
Provide an improved Event-focused, not Support people. Encourage Be the backbone ofcustomer just event listings. exploration. change.experience.Provide an improved Promotion of spaces and Building trust and reliance Activity-centric Be the support network.customer experience. events should be on what libraries have to promotion. Libraries have become highlighted. offer.Rethink designs from the What’s going on? community hubs.public’s perspective, not Bringing in new groups. Leverage librarian ability. What’s popular? Community hubsthe library’s. Allowing easy use of Vet all inquiry through What are others doing? connected within a single What’s available?Draw insights from space. librarians. shared network.exemplars. Help people gain critical Availability and content Leverage available spaces. Have lent a helping hand mass to hold events.A great design can create become more important in this change. Acknowledge resources.an open invitation to try than the booking process. Expand network to Helped fundamentallyand create new things. Begin to build a community spaces Begin to offer and change the way libraries community network of outside the libraryDraw on the success of promote events and are perceived. Allow resources: network.others, don’t start by spaces, highlighting what libraries to reappropriate people, knowledge, spacerecreating the wheel. libraries have to offer. Incorporation of other physical spaces based on s, and events. spaces begins the move want and need. Supporting events and from “library” to working creatives is a community spaces. stepping stone to helping Cater to curiosity, libraries rethink their exploration, knowledge- spaces. sharing.
Provide an improved Event-focused, not just Support people. Encourage exploration. Be the backbone of customer experience. event listings. change.Success criteria for patrons.It is simple to use. I like using this space. I have support; I’m not What can I do? It’s easy and enjoyable toI want to use this to book I can see the possibilities. alone in planning. Why not go there? find places to go.my event. Availability and content This is significantly better A lot of things I’m My community feelsView, not trial and error. are first. than a conference center. interested in are going on. better connected.I trust my library. I never realized all this I can’t believe how much I love working here.I like using my library to was happening. this space has to offer. I can see new ideas.meet and work. I never knew I could work I’m able to garner interest there. in my ideas quickly.Success criteria for libraries.Increased and more Increased Spaces are fully utilized. People specifically want to Perceptions changed.frequent use of our number, frequency, and Spaces have changed to fit use our spaces. Have become communityfacilities. diversity of events. patron needs. New people come here to hubs.More interest in utilizing Increased use of public Librarians are in work and play. All walks of life using thelibrary space. library space by non- demand, not just space. Our spaces are easier to space.Patrons want to use our referential public. Fundamental types of use access and convenient. Reappropriate space tosystems. Becoming a leader in are changing. We now cater to a diverse meet demand and need.We love using Evanced. providing event and range of needs and People love coming here meeting spaces. activities. to work.Success criteria for Evanced Solutions.Higher rate of adoption by New methods of use Begin to provide a Robust network of Have transitioned into alibraries. support changing use of network of information. information in place support network.Achieved delight, not just library space. Reliance on Evanced to connecting all different Have changed perceptionssatisfaction. Desire to use Evanced to ensure spaces . types of locations. of how libraries can beVenues want to use this increase use of venues’ People know they can rely Exploration is supported. and are used.solution. spaces. on us to find available Additional venues begin This network supports a We now provide a great spaces through reliable to use our offerings. community, not just a way of managing events. recommendations. We connect communities. library.
Provide an improved customer experience.
ExemplarsDead simple booking.Easy access to details.Inviting communities.Encourage exploration.Customer engagement:People want to buy.
Event-focused, not just event listings.Move from a solution of calendar and resource booking topromoting spaces, places, and what’s happening.
Transition to a network of events and spacespeople can explore and within which theycan find something new and interesting.Focus:• Promoted events• Interest / Attendance• Librarian-promoted• What’s going on
Support events and people.Help libraries understand they can do the things theircompetition is doing.E-books aren’t their real competition.
Leverage librarians.“The librarian isnt a clerk who happens to work at a library.A librarian is a data hound, a guide, a sherpa and ateacher. The librarian is the interface between reams ofdata and the untrained but motivated user.” - Seth GodinSeth Godin. (May 2011). The Future of the Library.http://sethgodin.typepad.com/seths_blog/2011/05/the-future-of-the-library.html