Interview An interview is a formal meeting in which a person or persons question, consult or evaluate another person or persons It is an oral face to face communication between interviewer & interviewee Interview reveals the views, ideas & attitudes of the persons being interviewed as well as skills of the Interviewer.
PURPOSE To exchange information To provide information To advise To counsel To select a person for specific task To monitor performance
Types of interview Promotion interview Grievance interview Appraisal interview Problem interview Reprimand interview Panel interview Stress interview Exit interview
Types of Interview1) Promotion Interview Persons due for promotion are interviewed It is informal & serves as induction into a new team with new responsibilities. Clarifications about nature of duties & responsibilities & expectations are discussed.
2) Grievance Interview A grievance is a complaint against some injustice HR personnel conducts interview with individual having complaints Employee is given opportunity to speak & state his point of view Efforts are made to correct any injustice Interviewer needs lot of patience & empathy to listen to problems.
3) Appraisal Interview • A Method of Periodical assessment of employees • Annual appraisal Interview is best method of judging the employees attitudes • It is face to face & confidential talk • It is more of discussion • An opportunity to employee(Subordinate) & interviewer(Superior) to discuss several issues like Career development, training needs, job enrichment & opportunities for promotion.
4) Problem Interview A problem interview is a meeting with a problem employee An employee whose performance is unsatisfactory in spite of warning represents a problem Interview results in giving out solution Reasons for employee poor performance like ill health, lack of training or job dissatisfaction can be sorted out This is done through proper counseling Interviewer needs persuasion & negotiating skills
5) Reprimand Interview o A reprimand is a warning o It is given after efforts have been made to correct the employees work & behavior o Employees are made understood that his performance is not satisfactory o This interview is conducted only after employees explanation are unacceptable
6) Exit Interview An exit interview is given to the employee who has resigned By this interview organisation finds out reason for employees resignation Any misunderstanding or any reason can be traced & opportunity to arrange for Every organisation has to maintain good relations with past employees which affects the public image Employees feedback & his opinion is collected All the details related to his personal records like salary balance, leavebenefits, PF, Group insurance is informed.
7) Stress Interview• This interview puts the candidate into difficult situations in order to test his/herstress.• This will help to know whether candidate is ready to face difficult situations &how is he handling those situations.• This interview checks qualities like courage, tact, cool temper & self command• Rapid fire questions on several topics, cross questioning, Arguing, creatingstressful situations etc are the methods used• At the candidate is supposed to be informed that it was a stress interview
8) Panel Interview Panel includes three or four persons who interview the candidate They belongs to different fields of expertise. Assessment is made by panel together using rating scales Candidate has to communicate & respond for whole panel
HARD VS SOFT SKILLS The ability to do a task --- hard skills The ability to manage people – Soft skills or People skills Hard skills – more along the lines of your resume – education, experience, level of expertise Soft skills - non-technical, intangible, personality-specific skills that determine your strength as leader, listener, negotiator, conflict mediator, etc. Cluster of personal qualities, habits, attitudes, social graces that make someone a good employee and a competent worker Just as important an indicator of job performance as hard skills
How to PrepareKnowledge, Skill, Past performance, Attitude Match yours with requirements Collect necessary inf. Prepare if you want to ask Carry note pad, pen, calculator copies of CV, testimonials, certificates etc. Go in formal dress
How to prepare (contd….) Go through a mock interview Memorize your resume Be punctual Relax
EMPLOYER’S EXPECTATIONS Assertiveness Achievement Orientation Cooperation Responsible, Dedication Communication Skills Professionalism Openness Maturity Self-confidence Ability to Learn
Assessment Criteria Goals and Perception of Self Realistic Appraisal of self Reason for interest in the field Realistic career goals
Some Standard Questions1. Tell me about yourself2. Why should we hire you ?3. What do you want to be 10 or 15 years from now?4. What’s your greatest weakness?5. What qualities do you feel a successful manager should have?6. If you have to live your life again, what would you change?
Conduct During Interview1. Greet with a smile & 7. Be true to yourself firm handshake 8. Take care of2. Be relaxed & sit excessive body comfortably gestures3. Listen attentively 9. Focus on strengths4. Don’t express lack 10. Seek permission to of interest present material5. Speak clearly & 11. Ask relevant ques. softly 12. Thank & keep lines6. Avoid only Yes/No of comm. Open
Qualities to be reflected Clarity of thought Presence of mind Balanced Point of Maturity view Open mind Logical thinking Good understanding Sincerity of fundamentals Capacity to conceptualize RAVIKUMAR
Very IMP QuestionsLAST FEW QUESTIONS1. If you are selected, how many years you can work for us ?2. What is your family background ?3. What salary do you expect ?4. When would you likely be getting married ?5. Would you or your parents object on you traveling outside the city forsome official work?6. What are your salary expectations?7. Why should I pay you Rs. ______ salary?
Very IMP QuestionsFEW QUESTIONS YOU CAN ASK ?1. What is the job profile ?2. What will be my job timings ?3. What would me my salary ?4. What other facilities does the company provide us?5. What would be my probation period ?6. What are your expectations from the candidate for this post?7. What career growth do you see for me in your company ?
DOs Find about the company and the post Be aware of the selection criteria and post description Come prepared with stories and experiences that illustrate your skills and successes Practice answering questions-aloud Remember—you alone can sell yourself at an interview
DOs Ask for clarification, if needed Come prepared with any question you might ask Project confidence and maturity Arrive on time Speak clearly Wait to be offered a chair before sitting Look at the employer while answering
DON’Ts Answer with simple yes or no Over answer Make derogatory remarks about your present or past employers Exaggerate / know it all Enquire about salary, bonuses, holidays, etc., Smoke before or during interview Lie
Tips for Success• Be well prepared• Brush up your subject and general knowledge• Memorize your resume• Know about the company• Dress appropriately. Unless advised otherwise wear business attire. Limit make up, perfume/aftershave and jewelry• Be smart, clean, and well groomed• Carry a briefcase or neat folder containing all relevant papers• Show up 10-15 minutes early. In case you feel you may get delayed, call up and inform
• When you meet your interviewer/s shake their hand confidently• Stay calm, don’t fidget or twiddle your thumb• Be polite• Never chew gum or smoke during the interview• Be yourself, be honest• Show a real interest in the job• Be aware of all the answering techniques• Don’t answer a question you didn’t understand; ask for clarification first• Speak clearly using positive words/phrases such as enjoy, enthusiastic, positive attitude, excellence, striving to be my best, etc.
• Use appropriately the top 5 nonverbal eye contact (shows interest and confidence) facial expression (tells about your delight and excitement), posture (reveals confidence and power potential), gestures, space (shows your respect to the interviewer and awareness about the organizational culture)• In the end, restate your interest in the job• Smile and thank• Tell how you look forward to seeing them again• Shake hands firmly• Tell how much you enjoyed the interview