Learning and Adoption: High Performance PLM [research + video]


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New research on PLM key success factors suggests that the highest performing companies take a much more strategic and comprehensive approach to organizational learning and adoption.

The research, conducted by PTC Global Services and analyst firm Tech-Clarity, interviewed 190 business and IT leaders from manufacturing companies in Europe and North America. All survey participants had direct experience with enterprise PLM systems and solutions.

Among survey participants, 22% could be classified as “high performers,” based on much greater results in the top three business objectives for PLM: improving time to market, increasing product development efficiency, and reducing overall product cost.

Compared to average and lower performing companies, the high performers were much more likely to invest in a more comprehensive and customized program that addressed the broad challenges of organizational change.

Specifically, the high performers stood apart from the other companies in the survey in four important ways:

First, they were more likely to create a strategic plan for both training and broader organizational adoption of the new solutions, rather than just focus on the training to use the new software. This reinforces the idea that the best solutions in the world accomplish little if the organization fails to accept, learn, and integrate the new processes and tools into everyday work.

Second, the high performers invest more in building awareness of the need for change. This sets the stage for training and adoption by helping people understand why the new way is necessary and what the benefits of adoption will be.

Third, the high performers are more likely to create customized training for people with different roles and responsibilities. Design engineers, quality planners, and supply chain directors may all need to use the new PLM system, but HOW they use it is quite different. The best companies understand that one-size-fits-all training is ill-suited to broad organizational adoption.

Finally, high performers are more likely to create test or “sandbox” training environments prior to the “go live” date. This allows managers and end users to become familiar with the new system and processes in a safe environment, and provides time and feedback that reduced transition shock and breakdown.

To learn more about the results and key success factors of the high performers in our study, or about how PTC Global Services can help with PLM learning and adoption, please visit the Insights section of our website. http://www.ptc.com/consulting/insights?utm_source=SlideShare%2B&utm_medium=PLMVignettes&utm_campaign=Social

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