Strategic PLM Implementation: Understanding the Value of Out-of-the-Box Software


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Most companies that invest in major PLM programs
want to minimize customization when deploying
their new software. Customizing enterprise software
like PLM is expensive, time consuming and
often results in systems that are costly to maintain
and less flexible in supporting business growth
and change.

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Strategic PLM Implementation: Understanding the Value of Out-of-the-Box Software

  1. 1. Global Services InsightPTC.comPage 1 of 3 | Strategic PLM Implementation: Value of Out-of-the-Box SoftwareStrategic PLM Implementation:Understanding the Value ofOut-of-the-Box SoftwareBy Chris MorrisMost companies that invest in major PLM programswant to minimize customization when deployingtheir new software. Customizing enterprise soft-ware like PLM is expensive, time consuming andoften results in systems that are costly to maintainand less flexible in supporting business growthand change.
  2. 2. Global Services InsightPTC.comPage 2 of 3 | Strategic PLM Implementation: Value of Out-of-the-Box Software“ The implementation challenge manycompanies face is fully executing on thevision of out-of-the-box configuration.”Meanwhile, the top PLM software vendors have greatly improved out-of-the-boxcapabilities in recent years. Current versions of leading PLM applications providebuilt-in support for manufacturing best practices based on years of experience withthousands of companies and end users.The implementation challenge many companies face, however, is fully executingon the vision of out-of-the-box configuration. All too often, the vision of the boardand the CEO gets diluted when you move down a few levels in the organization tothe directors, managers and team leads who are actually responsible for ensuringimprovements in business productivity.At the operational level, managers and directors certainly want to improve the waythey do business but they also have to hit their targets for growth and profitability.Understandably, they get uncomfortable with the idea of learning new systems andprocesses.Faced with the implementation of new PLM applications, you often hear things like:“We can’t have any downtime.” “We can’t have any slips in productivity.” “I know howmy system works today – why don’t you just put my current processes into the newsystem so we avoid any slowdown with learning – the new system will be faster sowe’ll get productivity gains that way.”To make the issue even more complicated, people often miss the forest for the trees.They’ll focus on the lowest level of productivity instead of the larger view. They’ll say:“It takes me five minutes to do this task today but it will take seven minutes in thenew system if we don’t customize it. Multiply that by hundreds of users and that’s ahuge productivity hit.” But they ignore the fact that the new system allows you to skipthe next three steps in the process leading to an overall productivity gain. They wantto optimize individual steps but at the risk of sub-optimizing the whole system.The key to preventing this resistance and minimizing customization is strong execu-tive leadership that stays active throughout the implementation and steps in whenthe work hits a roadblock or goes off course.Maximizing the use of off-the-shelf applications can pay tremendous dividends in cost,time to value, and longer term flexibility, but program sponsors need to pay carefuland consistent attention to lower level pressures that can undermine the vision.
  3. 3. Global Services InsightPTC.comPage 3 of 3 | Strategic PLM Implementation: Value of Out-of-the-Box SoftwareAbout PTC Global ServicesThe 1400 professionals at PTC Global Services help the world’sleading manufacturing companies gain product and service advan-tage through solution strategy and design, process transformation,technology configuration, and organizational training and adoption.Our in-house experts and premium services partners work over-time to ensure the best possible results and maximum return oninvestment. Learn more at more Insights from the Global Services team, please visit: Or scan this code withyour mobile device:About the Author© 2013, PTC Inc. (PTC). All rights reserved. Information describedherein is furnished for informational use only, is subject to changewithout notice, and should not be taken as a guarantee, commit-ment, condition or offer by PTC. PTC, the PTC logo, Windchill,and all other PTC product names and logos are trademarks orregistered trademarks of PTC and/or its subsidiaries in the UnitedStates and other countries. All other product or company namesare property of their respective owners. The timing of any prod-uct release, including any features or functionality, is subject tochange at PTC’s discretion.J1808–GSInsight-Strategic-PLM-Integration-OutOfBox–EN–0013Chris Morris is a Client Partner for PTCGlobal Services with more than 17 years ofexperience focused on high ROI solutions forproduct development. Chris works mainlywith senior manufacturing executives andmanagers, providing them with strategicguidance for leading product developmentprograms and high performing teams.Contact Chris at