Eurocopter Expands Use of PTC Technology Solutions to Accelerate Service Strategy
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Eurocopter Expands Use of PTC Technology Solutions to Accelerate Service Strategy

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New Spare Parts Management System to Help the Aircraft Maker Achieve its Overall Business Objectives ...

New Spare Parts Management System to Help the Aircraft Maker Achieve its Overall Business Objectives

NEEDHAM, MA, and MARIGNANE, FRANCE – January 8, 2013 – PTC (Nasdaq: PMTC) today announced that Eurocopter, an EADS subsidiary, is expanding its use of PTC technology solutions to enhance the contribution Eurocopter support services makes to the company’s overall business performance.

In 2008, EADS selected PTC technology solutions to serve as the backbone of its PHENIX Master Product Definition platform, an initiative to harmonize its product lifecycle management (PLM) environment across the entire company. The latest milestone in this long-standing relationship is the completed deployment of a new Spares Configuration Data Management (SCDM) system that leverages PTC technology to efficiently manage spare parts across Eurocopter’s global service network. This newest initiative marks an expansion of the relationship between the two companies into an emerging area called service lifecycle management (SLM), and directly assists Eurocopter in achieving the growth goals of its service business.

In today’s highly competitive global environment, discrete manufacturers are increasingly turning to their service organizations as a way to differentiate their market offerings, strengthen their relationships with customers and provide increased customer value. At a corporate level, EADS has outlined an aggressive vision for increasing its service revenue to 25% of total revenue by 2020. For Eurocopter, the successful execution of its customer service strategy is critical to achieving its overall growth and profitability goals.

“To contribute to this objective, Eurocopter will use SCDM to improve its spare parts data management processes by 50%, focusing on high-value services initially related to platforms, requiring and developing both customer centricity and product intimacy,” said Pascal Gaudry, vice president, Material and Logistics Service Center, Eurocopter.

While better managing its spare parts is just the first milestone in Eurocopter’s strategy to transform and optimize its overall service portfolio, such improved management is indicative of the kind of value directly achievable through SLM technology.

“To achieve the business transformation in spares and service information data management we strengthened our partnership with PTC to support our SLM strategy,” said Marc Durand, project sponsor at Eurocopter. “SCDM is a first step in helping us optimize our spare parts processes.” The next steps will enable Eurocopter to manage in-service helicopter configurations to offer tailored services to its customers.

Read the full release and visit our newsroom on PTC.com>> http://www.ptc.com/appserver/search/newsroom.jsp?utm_source=SlideShare&utm_medium=PressRelease&utm_campaign=Social%2B

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Eurocopter Expands Use of PTC Technology Solutions to Accelerate Service Strategy Document Transcript

  • 1. EUROCOPTER EXPANDS USE OF PTC TECHNOLOGY SOLUTIONS TO ACCELERATE SERVICE STRATEGY New Spare Parts Management System to Help the Aircraft Maker Achieve its Overall Business Objectives .NEEDHAM, MA, and MARIGNANE, FRANCE – January 8, 2013 – PTC (Nasdaq: PMTC) todayannounced that Eurocopter, an EADS subsidiary, is expanding its use of PTC technologysolutions to enhance the contribution Eurocopter support services makes to the company’soverall business performance.In 2008, EADS selected PTC technology solutions to serve as the backbone of its PHENIX MasterProduct Definition platform, an initiative to harmonize its product lifecycle management (PLM)environment across the entire company. The latest milestone in this long-standing relationshipis the completed deployment of a new Spares Configuration Data Management (SCDM) systemthat leverages PTC technology to efficiently manage spare parts across Eurocopter’s globalservice network. This newest initiative marks an expansion of the relationship between the twocompanies into an emerging area called service lifecycle management (SLM), and directlyassists Eurocopter in achieving the growth goals of its service business.In today’s highly competitive global environment, discrete manufacturers are increasinglyturning to their service organizations as a way to differentiate their market offerings,strengthen their relationships with customers and provide increased customer value. At acorporate level, EADS has outlined an aggressive vision for increasing its service revenue to 25%of total revenue by 2020. For Eurocopter, the successful execution of its customer servicestrategy is critical to achieving its overall growth and profitability goals.“To contribute to this objective, Eurocopter will use SCDM to improve its spare parts datamanagement processes by 50%, focusing on high-value services initially related to platforms,requiring and developing both customer centricity and product intimacy,” said Pascal Gaudry,vice president, Material and Logistics Service Center, Eurocopter.While better managing its spare parts is just the first milestone in Eurocopter’s strategy totransform and optimize its overall service portfolio, such improved management is indicative ofthe kind of value directly achievable through SLM technology.“To achieve the business transformation in spares and service information data managementwe strengthened our partnership with PTC to support our SLM strategy,” said Marc Durand,project sponsor at Eurocopter. “SCDM is a first step in helping us optimize our spare partsprocesses.” The next steps will enable Eurocopter to manage in-service helicopterconfigurations to offer tailored services to its customers.
  • 2. Service Lifecycle Management enterprise applications enable manufacturers and their servicenetwork partners to optimize the system of processes they use to ensure that maximum valueto their customers is sustained over the entire serviceable life of a product. True enterpriseSLM solutions connect service planning, delivery and performance analysis into a complete andstrategic view of service that helps drive increased service revenues and profitability.“PTC has maintained a long-term relationship with EADS, and we are pleased that ourtechnology solutions are now supporting the business goals of one of the world’s leadinghelicopter manufacturers,” said Jim Heppelmann, president and Chief Executive Officer, PTC.“Our approach to Service Lifecycle Management enables companies to deliver and captureproduct knowledge at the point of service, driving higher customer value and transforming theirservice businesses into strategic growth centers. We look forward to continuing to work withEurocopter to help them achieve true product and service advantage.”Additional Resources: PTC’s Service Lifecycle Management Resource Center Gartner Report: The Service Lifecycle Maturity Model Enhancing Service Information to Improve Product Performance PTC’s Product Lifecycle Management (PLM) Resource CenterAbout EurocopterEstablished in 1992, the Franco-German-Spanish Eurocopter Group is a division of EADS, aworld leader in aerospace and defense-related services. The Eurocopter Group employsapproximately 20,000 people. In 2011, Eurocopter confirmed its position as the world’s numberone helicopter manufacturer with a turnover of 5.4 billion Euros, orders for 457 newhelicopters and a 43 percent market share in the civil and parapublic sectors. Overall, theGroup’s helicopters account for 33 percent of the worldwide civil and parapublic fleet.Eurocopter’s strong international presence is ensured by its subsidiaries and participations in 21countries. Eurocopter’s worldwide network of service centers, training facilities, distributorsand certified agents supports some 2,900 customers. There are currently more than 11,300Eurocopter helicopters in service in 149 countries. Eurocopter offers the most comprehensivecivil and military helicopter range in the world and is fully committed to safety as the mostimportant aspect of its business.About EADSEADS is a global leader in aerospace, defense and related services. In 2011, the Group –comprising Airbus, Astrium, Cassidian and Eurocopter – generated revenues of € 49.1 billionand employed a workforce of over 133,000.
  • 3. About PTCPTC (Nasdaq: PMTC) enables manufacturers to achieve sustained product and serviceadvantage. The companys technology solutions transform the way products are created andserviced across the entire product lifecycle - from conception and design to sourcing andservice. Founded in 1985, PTC employs over 6,000 professionals serving more than 27,000businesses in rapidly-evolving, globally distributed manufacturing industries worldwide. Getmore information at www.ptc.com. Follow us on Twitter - Watch us on YouTube - Connect with us on LinkedIn - Join our PlanetPTC Community - Visit us on FacebookThe announcement of a customer’s selection, implementation, deployment or adoption of PTCsoftware is not necessarily indicative of the timing or amount of revenue from suchengagement or of PTC’s overall revenue for any particular period.PTC and the PTC logo are trademarks or registered trademarks of Parametric TechnologyCorporation or its subsidiaries in the United States and other countries.