NEEDHAM, Mass. ― July 11, 2013 ― PTC (Nasdaq: PMTC) today announced its newly launched PTC eSupport Portal has been honored as a “Top Ten Best Support Website” for 2013 by the Association of Support Professionals (ASP). This distinction, given to companies that demonstrate excellence in online service and support, acknowledges the complete transformation of PTC’s global support program that is designed to dramatically improve the customer experience. Earlier this year, PTC replaced its traditional software maintenance programs with an entirely new set of differentiated global support solutions that maximize user productivity, optimize system performance, reduce risk and help control costs.
According to a new report from the management consulting and research firm CIMdata, “PTC has made a significant investment in revamping their support offerings to ensure they provide more than just maintenance and defect fixes. They want to deliver the support expected by their customers and help them achieve the most from their investments in PTC and its solutions. The customer portal provides easy 24 x 7 access to available services, and the new and updated support structure and capabilities help customers use PTCʼs products more effectively to develop better products faster at lower cost.”
Read the full press release or visit the PTC News Room: http://www.ptc.com/appserver/search/newsroom.jsp