SlideShare a Scribd company logo
1 of 2
Download to read offline
PTC Announces Service Lifecycle Management System for Smart, 
Connected Product and Service Efficiencies 
System Connects People, Processes and Information to Improve Service and Customer 
Outcomes 
NEEDHAM, Mass. ― June 16, 2014 ― Manufacturers, equipment operators and service 
providers are evolving their business models to drive higher customer value and profitably grow 
service revenue and market share by bringing new and differentiated product and service 
offerings to market. To enable these offerings, PTC (Nasdaq: PTC) today announced the PTC 
Service Lifecycle Management (SLM) System for product-smart service. The PTC SLM System 
provides an integrated set of innovative solutions that enable a service leader to plan, execute 
and optimize service across their entire network, regardless of task, role, product or geography. 
The arrival of the Internet of Things (IoT) era means manufacturers and service providers are 
facing new and complex challenges to stay competitive and grow profitably in a smart, 
connected world. Potentially every device in the office, factory or home, on the road, air and, 
sea, in cities and farms could be connected, drastically changing how products and systems are 
created, operated, and serviced. As real-time data is captured, organizations will need to 
analyze and share the data across their extended enterprise and ecosystem to assure optimal 
product performance, use, sustainability, and reliability. 
“PTC has a history of providing innovative solutions to the manufacturing industry,” said Sumair 
Dutta, chief customer officer, The Service Council. “The PTC SLM System offers a complete view 
of the service lifecycle, which enables OEMs and service providers to optimize product and 
service performance to complement improved design and manufacturing capabilities.” 
Historically, service teams have been focused on optimizing functional processes such as 
customer support, parts management and pricing, technical and part information, warranty 
management, etc. This disconnected and siloed approach has challenged organizations to 
deliver on increased customer and market demand for products and services. The PTC SLM 
System, coupled with PTC’s deep domain expertise, provides organizations with the technology 
and best practices to compete in a global, connected world that demands service excellence 
and competitive differentiation. 
The PTC SLM System was purpose-built for product smart service and provides a single service 
view that addresses the complexities and dynamics of a global service ecosystem to optimize 
each service event for the service worker at the point of service and for the service manager for 
real-time operations decision making. 
With the PTC SLM System, customers can maintain and analyze service and product history 
from a single unit, fleet or entire installed-base perspective for continuous product and service
improvement. 
“As products and systems become smart and connected, and companies continue to shift their 
business models from products to services, organizations must adopt an end-to-end system 
approach to service process transformation and optimization,” said Lee Smith, divisional 
general manager, SLM Segment, PTC. “The PTC SLM System is architected to connect product 
design with service planning and execution throughout the extended service network allowing 
companies to leverage service as a market differentiator that drives customer value, revenue 
growth and sustainable competitive advantage.” 
Additional Resources 
 PTC SLM System resource center 
 Oxford Economics, The Service Imperative (eBook) 
 Connect Your Global Service Organization (video) 
About PTC 
PTC (NASDAQ: PTC) enables manufacturers to achieve sustained product and service 
advantage. PTC's technology solutions help customers transform the way they create, operate 
and service products for a smart, connected, world. Founded in 1985, PTC employs 
approximately 6,000 professionals serving more than 28,000 businesses in rapidly-evolving, 
globally-distributed manufacturing industries worldwide. Get more information at 
www.PTC.com. 
Follow us on Twitter - Watch us on YouTube - Connect with us on LinkedIn - Join our PTC 
Community - Visit us on Facebook – View other Social Media Platforms 
PTC and the PTC logo are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States 
and other countries. 
Media Contacts: 
PTC For PTC 
Corporate Communications Weber Shandwick 
Beth Ambaruch Anand Savani 
952.435.5058 617.520.7290 
bambaruch@ptc.com asavani@webershandwick.com 
# # #

More Related Content

More from PTC

PTC Announces a Major New Release to Vuforia Augmented Reality Platform
PTC Announces a Major New Release to Vuforia  Augmented Reality PlatformPTC Announces a Major New Release to Vuforia  Augmented Reality Platform
PTC Announces a Major New Release to Vuforia Augmented Reality PlatformPTC
 
PTC Announces Vuforia Chalk App for Augmented Reality Communications
PTC Announces Vuforia Chalk App for Augmented Reality CommunicationsPTC Announces Vuforia Chalk App for Augmented Reality Communications
PTC Announces Vuforia Chalk App for Augmented Reality CommunicationsPTC
 
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...PTC
 
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLens
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLensPTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLens
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLensPTC
 
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four Quarters
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four QuartersPTC Product Lifecycle Management SaaS Bookings Double Over Last Four Quarters
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four QuartersPTC
 
PTC Marks 15 Years of Partnering with DoD STARBASE Program for Hands-On STEM...
PTC Marks 15 Years of Partnering with DoD STARBASE Program  for Hands-On STEM...PTC Marks 15 Years of Partnering with DoD STARBASE Program  for Hands-On STEM...
PTC Marks 15 Years of Partnering with DoD STARBASE Program for Hands-On STEM...PTC
 
Are You Delivering Customer-Centric Technical Illustrations?
Are You Delivering Customer-Centric Technical Illustrations?Are You Delivering Customer-Centric Technical Illustrations?
Are You Delivering Customer-Centric Technical Illustrations?PTC
 
Top 7 Considerations for High Velocity Maintenance
Top 7 Considerations for High Velocity MaintenanceTop 7 Considerations for High Velocity Maintenance
Top 7 Considerations for High Velocity MaintenancePTC
 
Three Keys to True Inventory Optimization
Three Keys to True Inventory OptimizationThree Keys to True Inventory Optimization
Three Keys to True Inventory OptimizationPTC
 
PTC and L&T Technology Services Unveil Industry 4.0 Center of Excellence
PTC and L&T Technology Services Unveil  Industry 4.0 Center of ExcellencePTC and L&T Technology Services Unveil  Industry 4.0 Center of Excellence
PTC and L&T Technology Services Unveil Industry 4.0 Center of ExcellencePTC
 
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaS
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaSHitachi Construction Machinery Adopts PTC Service Parts Management SaaS
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaSPTC
 
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...PTC
 
PTC Announces New ThingWorx Manufacturing Apps
PTC Announces New ThingWorx Manufacturing AppsPTC Announces New ThingWorx Manufacturing Apps
PTC Announces New ThingWorx Manufacturing AppsPTC
 
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...PTC
 
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...PTC
 
Healthcare & Med Device - LiveWorx Recommended Agenda
Healthcare & Med Device - LiveWorx Recommended AgendaHealthcare & Med Device - LiveWorx Recommended Agenda
Healthcare & Med Device - LiveWorx Recommended AgendaPTC
 
PTC Partner: LiveWorx Recommended Agenda
PTC Partner: LiveWorx Recommended AgendaPTC Partner: LiveWorx Recommended Agenda
PTC Partner: LiveWorx Recommended AgendaPTC
 
Integrity - LiveWorx Recommended Agenda
Integrity - LiveWorx Recommended AgendaIntegrity - LiveWorx Recommended Agenda
Integrity - LiveWorx Recommended AgendaPTC
 
Federal Aerospace & Defense - LiveWorx Recommended Agenda
Federal Aerospace & Defense - LiveWorx Recommended AgendaFederal Aerospace & Defense - LiveWorx Recommended Agenda
Federal Aerospace & Defense - LiveWorx Recommended AgendaPTC
 
Executive - LiveWorx Recommended Agenda
Executive - LiveWorx Recommended AgendaExecutive - LiveWorx Recommended Agenda
Executive - LiveWorx Recommended AgendaPTC
 

More from PTC (20)

PTC Announces a Major New Release to Vuforia Augmented Reality Platform
PTC Announces a Major New Release to Vuforia  Augmented Reality PlatformPTC Announces a Major New Release to Vuforia  Augmented Reality Platform
PTC Announces a Major New Release to Vuforia Augmented Reality Platform
 
PTC Announces Vuforia Chalk App for Augmented Reality Communications
PTC Announces Vuforia Chalk App for Augmented Reality CommunicationsPTC Announces Vuforia Chalk App for Augmented Reality Communications
PTC Announces Vuforia Chalk App for Augmented Reality Communications
 
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...
 
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLens
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLensPTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLens
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLens
 
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four Quarters
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four QuartersPTC Product Lifecycle Management SaaS Bookings Double Over Last Four Quarters
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four Quarters
 
PTC Marks 15 Years of Partnering with DoD STARBASE Program for Hands-On STEM...
PTC Marks 15 Years of Partnering with DoD STARBASE Program  for Hands-On STEM...PTC Marks 15 Years of Partnering with DoD STARBASE Program  for Hands-On STEM...
PTC Marks 15 Years of Partnering with DoD STARBASE Program for Hands-On STEM...
 
Are You Delivering Customer-Centric Technical Illustrations?
Are You Delivering Customer-Centric Technical Illustrations?Are You Delivering Customer-Centric Technical Illustrations?
Are You Delivering Customer-Centric Technical Illustrations?
 
Top 7 Considerations for High Velocity Maintenance
Top 7 Considerations for High Velocity MaintenanceTop 7 Considerations for High Velocity Maintenance
Top 7 Considerations for High Velocity Maintenance
 
Three Keys to True Inventory Optimization
Three Keys to True Inventory OptimizationThree Keys to True Inventory Optimization
Three Keys to True Inventory Optimization
 
PTC and L&T Technology Services Unveil Industry 4.0 Center of Excellence
PTC and L&T Technology Services Unveil  Industry 4.0 Center of ExcellencePTC and L&T Technology Services Unveil  Industry 4.0 Center of Excellence
PTC and L&T Technology Services Unveil Industry 4.0 Center of Excellence
 
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaS
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaSHitachi Construction Machinery Adopts PTC Service Parts Management SaaS
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaS
 
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...
 
PTC Announces New ThingWorx Manufacturing Apps
PTC Announces New ThingWorx Manufacturing AppsPTC Announces New ThingWorx Manufacturing Apps
PTC Announces New ThingWorx Manufacturing Apps
 
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...
 
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...
 
Healthcare & Med Device - LiveWorx Recommended Agenda
Healthcare & Med Device - LiveWorx Recommended AgendaHealthcare & Med Device - LiveWorx Recommended Agenda
Healthcare & Med Device - LiveWorx Recommended Agenda
 
PTC Partner: LiveWorx Recommended Agenda
PTC Partner: LiveWorx Recommended AgendaPTC Partner: LiveWorx Recommended Agenda
PTC Partner: LiveWorx Recommended Agenda
 
Integrity - LiveWorx Recommended Agenda
Integrity - LiveWorx Recommended AgendaIntegrity - LiveWorx Recommended Agenda
Integrity - LiveWorx Recommended Agenda
 
Federal Aerospace & Defense - LiveWorx Recommended Agenda
Federal Aerospace & Defense - LiveWorx Recommended AgendaFederal Aerospace & Defense - LiveWorx Recommended Agenda
Federal Aerospace & Defense - LiveWorx Recommended Agenda
 
Executive - LiveWorx Recommended Agenda
Executive - LiveWorx Recommended AgendaExecutive - LiveWorx Recommended Agenda
Executive - LiveWorx Recommended Agenda
 

Recently uploaded

How The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersHow The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersFlyyx Tech
 
A Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptxA Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptxShainaMaheshwari1
 
Pitch Deck Teardown: SuperScale's $5.4M Series A deck
Pitch Deck Teardown: SuperScale's $5.4M Series A deckPitch Deck Teardown: SuperScale's $5.4M Series A deck
Pitch Deck Teardown: SuperScale's $5.4M Series A deckHajeJanKamps
 
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...Reframing Requirements: A Strategic Approach to Requirement Definition, with ...
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...Jake Truemper
 
Olympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness GaugeOlympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness GaugeStephenKim86
 
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...BilalAhmed717
 
ICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the IndustryICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the IndustryDennisViau
 
Importance of Commercial Vehicle Insurance.pptx
Importance of Commercial Vehicle Insurance.pptxImportance of Commercial Vehicle Insurance.pptx
Importance of Commercial Vehicle Insurance.pptxBonano Insurance
 
"InShorts: A Game-Changer in the Digital News Age"
"InShorts: A Game-Changer in the Digital News Age""InShorts: A Game-Changer in the Digital News Age"
"InShorts: A Game-Changer in the Digital News Age"Adharsh45
 
Business Models and Business Model Innovation
Business Models and Business Model InnovationBusiness Models and Business Model Innovation
Business Models and Business Model InnovationMichal Hron
 
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities pptBus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities pptendeworku
 
Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..ranjithapriya2
 
Young Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya CherianYoung Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya CherianCDEEPANVITA
 
Dashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de OperacionesDashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de OperacionesLPI ONG
 
PHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPanhandleOilandGas
 
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptxStreamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptxPaulBryant58
 
Record of Module Forensic photography in
Record of Module Forensic photography inRecord of Module Forensic photography in
Record of Module Forensic photography inalexademileighpacal
 
Mist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi ArabiaMist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi Arabiaopstechsanjanasingh
 
We are inviting you on board, to move forward together in the Right Direction
We are inviting you on board, to move forward together in the Right DirectionWe are inviting you on board, to move forward together in the Right Direction
We are inviting you on board, to move forward together in the Right DirectionRight Direction Aero
 
pitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdfpitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdflebob12
 

Recently uploaded (20)

How The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersHow The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K Subscribers
 
A Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptxA Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptx
 
Pitch Deck Teardown: SuperScale's $5.4M Series A deck
Pitch Deck Teardown: SuperScale's $5.4M Series A deckPitch Deck Teardown: SuperScale's $5.4M Series A deck
Pitch Deck Teardown: SuperScale's $5.4M Series A deck
 
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...Reframing Requirements: A Strategic Approach to Requirement Definition, with ...
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...
 
Olympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness GaugeOlympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness Gauge
 
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
 
ICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the IndustryICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the Industry
 
Importance of Commercial Vehicle Insurance.pptx
Importance of Commercial Vehicle Insurance.pptxImportance of Commercial Vehicle Insurance.pptx
Importance of Commercial Vehicle Insurance.pptx
 
"InShorts: A Game-Changer in the Digital News Age"
"InShorts: A Game-Changer in the Digital News Age""InShorts: A Game-Changer in the Digital News Age"
"InShorts: A Game-Changer in the Digital News Age"
 
Business Models and Business Model Innovation
Business Models and Business Model InnovationBusiness Models and Business Model Innovation
Business Models and Business Model Innovation
 
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities pptBus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
 
Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..
 
Young Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya CherianYoung Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya Cherian
 
Dashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de OperacionesDashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de Operaciones
 
PHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 Final
 
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptxStreamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
 
Record of Module Forensic photography in
Record of Module Forensic photography inRecord of Module Forensic photography in
Record of Module Forensic photography in
 
Mist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi ArabiaMist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi Arabia
 
We are inviting you on board, to move forward together in the Right Direction
We are inviting you on board, to move forward together in the Right DirectionWe are inviting you on board, to move forward together in the Right Direction
We are inviting you on board, to move forward together in the Right Direction
 
pitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdfpitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdf
 

PTC Announces Service Lifecycle Management System for Smart, Connected Product and Service Efficiencies

  • 1. PTC Announces Service Lifecycle Management System for Smart, Connected Product and Service Efficiencies System Connects People, Processes and Information to Improve Service and Customer Outcomes NEEDHAM, Mass. ― June 16, 2014 ― Manufacturers, equipment operators and service providers are evolving their business models to drive higher customer value and profitably grow service revenue and market share by bringing new and differentiated product and service offerings to market. To enable these offerings, PTC (Nasdaq: PTC) today announced the PTC Service Lifecycle Management (SLM) System for product-smart service. The PTC SLM System provides an integrated set of innovative solutions that enable a service leader to plan, execute and optimize service across their entire network, regardless of task, role, product or geography. The arrival of the Internet of Things (IoT) era means manufacturers and service providers are facing new and complex challenges to stay competitive and grow profitably in a smart, connected world. Potentially every device in the office, factory or home, on the road, air and, sea, in cities and farms could be connected, drastically changing how products and systems are created, operated, and serviced. As real-time data is captured, organizations will need to analyze and share the data across their extended enterprise and ecosystem to assure optimal product performance, use, sustainability, and reliability. “PTC has a history of providing innovative solutions to the manufacturing industry,” said Sumair Dutta, chief customer officer, The Service Council. “The PTC SLM System offers a complete view of the service lifecycle, which enables OEMs and service providers to optimize product and service performance to complement improved design and manufacturing capabilities.” Historically, service teams have been focused on optimizing functional processes such as customer support, parts management and pricing, technical and part information, warranty management, etc. This disconnected and siloed approach has challenged organizations to deliver on increased customer and market demand for products and services. The PTC SLM System, coupled with PTC’s deep domain expertise, provides organizations with the technology and best practices to compete in a global, connected world that demands service excellence and competitive differentiation. The PTC SLM System was purpose-built for product smart service and provides a single service view that addresses the complexities and dynamics of a global service ecosystem to optimize each service event for the service worker at the point of service and for the service manager for real-time operations decision making. With the PTC SLM System, customers can maintain and analyze service and product history from a single unit, fleet or entire installed-base perspective for continuous product and service
  • 2. improvement. “As products and systems become smart and connected, and companies continue to shift their business models from products to services, organizations must adopt an end-to-end system approach to service process transformation and optimization,” said Lee Smith, divisional general manager, SLM Segment, PTC. “The PTC SLM System is architected to connect product design with service planning and execution throughout the extended service network allowing companies to leverage service as a market differentiator that drives customer value, revenue growth and sustainable competitive advantage.” Additional Resources  PTC SLM System resource center  Oxford Economics, The Service Imperative (eBook)  Connect Your Global Service Organization (video) About PTC PTC (NASDAQ: PTC) enables manufacturers to achieve sustained product and service advantage. PTC's technology solutions help customers transform the way they create, operate and service products for a smart, connected, world. Founded in 1985, PTC employs approximately 6,000 professionals serving more than 28,000 businesses in rapidly-evolving, globally-distributed manufacturing industries worldwide. Get more information at www.PTC.com. Follow us on Twitter - Watch us on YouTube - Connect with us on LinkedIn - Join our PTC Community - Visit us on Facebook – View other Social Media Platforms PTC and the PTC logo are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and other countries. Media Contacts: PTC For PTC Corporate Communications Weber Shandwick Beth Ambaruch Anand Savani 952.435.5058 617.520.7290 bambaruch@ptc.com asavani@webershandwick.com # # #