Changing The Game In 2010


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View the presentation to see how we are changing the game in 2010. You'll find a list of all mobile services and tools we've created since the beginning of the year. You can also get a sneak peak into what we're currently working on and learn about the Game Changer Award we've received from NAR and what it'll mean for your business.

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Changing The Game In 2010

  1. 1. Mobile and More
  2. 2. Currently Available Mobile Tools <ul><li>Wireless MLS </li></ul><ul><li>Mobile Statistics </li></ul><ul><li>Mobile Calendar </li></ul><ul><li>REALTOR®, Affiliate and Office Search </li></ul><ul><li>Community Report </li></ul><ul><li>Sign Ordinances </li></ul><ul><li>Mobile access to Bay East Social Media </li></ul><ul><li>Mobile </li></ul><ul><li>Mobile </li></ul>
  3. 3. Tools in Development <ul><li>Location aware applications such as: </li></ul><ul><ul><li>School search </li></ul></ul><ul><ul><li>Open Homes near you </li></ul></ul><ul><ul><li>Active Homes near you </li></ul></ul><ul><ul><li>Contact your local government representative </li></ul></ul><ul><ul><li>Location aware statistics </li></ul></ul><ul><li>Expanded publication access such as the magazine, insider, focus, etc.. </li></ul>
  4. 4. Mobile Portal <ul><li>Landing page on the mobile web </li></ul><ul><li>Includes links to all Bay East mobile tools and more. </li></ul><ul><li>Includes click to call for membership and tech support </li></ul>
  5. 5. Wireless MLS <ul><li>Search the MLS </li></ul><ul><li>All status </li></ul><ul><li>Run comps </li></ul><ul><li>Email from the system </li></ul><ul><li>Soon to be upgraded </li></ul>
  6. 6. Mobile Statistics <ul><li>Real time statistics </li></ul><ul><li>Adding past “actives” </li></ul><ul><li>Includes distressed stats </li></ul><ul><li>Same info as on monthly reports </li></ul><ul><li>Working on sharing feature </li></ul>
  7. 7. Member Search <ul><li>Flexible search for members, affiliates, and offices </li></ul><ul><li>Each profile has click to call option </li></ul><ul><li>Emails are done via form to protect privacy </li></ul><ul><li>Platinum affiliates have an icon highlighting their status </li></ul>
  8. 8. Bay East News <ul><li>Front page stories and more </li></ul>
  9. 9. Mobile Calendar <ul><li>Classes and events occurring today and in the next week </li></ul><ul><li>Includes title of the event time and date </li></ul><ul><li>Clicking on the title shows description without going to another page </li></ul>
  10. 10. Community Report <ul><li>Valuable demographic information </li></ul><ul><li>Includes schools, market conditions and more </li></ul><ul><li>Member only benefit so login is required </li></ul>
  11. 11. Sign Ordinances <ul><li>All the sign information on a single page </li></ul><ul><li>Click on the city to reveal local sign ordinances </li></ul><ul><li>Each city features a click to call feature for the department responsible for administration and enforcement. </li></ul>
  12. 12. Third Party Sites and Tools
  13. 13. CAR Mobile <ul><li>A mobile version of CAR website </li></ul><ul><li>Optimized display better than visiting directly on phone </li></ul><ul><li>Only iPhone is supported we are working with CAR tech to get resolved </li></ul>
  14. 14. Facebook <ul><li>What we are working on in real time. </li></ul>
  15. 15. Mobile <ul><li>Answer questions about properties on on the go </li></ul>
  16. 16. Game Changer Overview
  17. 17. Game changer program <ul><li>In 2009 NAR issued a challenge to all local associations </li></ul><ul><li>Over 400 applications were submitted to NAR </li></ul><ul><li>Only 14 were selected </li></ul><ul><li>Bay East’s idea was the only one unanimously selected. </li></ul>
  18. 18. The Idea <ul><li>An association to broker and agent customer relationship management system. </li></ul><ul><li>Internally we are calling it the member concierge system </li></ul><ul><li>In addition to being an organization to member system it will be a free hosted CRM platform for brokers to offer agents. </li></ul>
  19. 19. Why this will change the game <ul><li>It will raise our customer service to the next level. </li></ul><ul><li>Give us valuable insight into how to improve services. </li></ul><ul><li>Help members reduce costs by eliminating services they pay for which they have access to for free. </li></ul><ul><li>Enhances the consumer expierence </li></ul>
  20. 20. What we need from you <ul><li>Ideas and thoughts on what you need from a CRM. </li></ul><ul><li>Feedback and participation in local focus groups. </li></ul><ul><li>Volunteers to adopt this system for their office. </li></ul>
  21. 21. THANK YOU Questions or comments: Tricia Thomas (CEO) [email_address] Mark Flavin (IT Director) [email_address] Toni Wilson (Marketing Director) [email_address]