A
High‐Tech,
Yet
Low‐Cost
Approach
to

 Supplier
Self‐Services
for
SAP
Clients
        Philip
Stehlik
‐
CTO
Taulia
Inc.
  ...
Agenda
• Challenges
of
buying
organizaGons
• Current
soluGons
• What
are
Supplier
Self
Services
• Demo
‐
IAPP
Vendor
Porta...
Current
pain
points
• One
Buyer
vs.
thousands
of
suppliers
• CommunicaGon
over
phone,
email,
fax
• Many
different
documents...
What
suppliers
say
We
moved
to
a
new
office.
          Which
invoices
did
you
pay

Here
is
my
new
address...         with
ch...
Where
AP
spends
Gme

        7%   6%
                   12%
 21%
                               6% Employee Payments
     ...
Buyer
‐
TradiGonal
approaches
• Voice
Mail
(Just
don’t
answer)
• SGcky
notes
• Emails
forward,
save,
reply‐all,
print
• Ma...
Supplier
‐TradiGonal
approaches
    • Who
do
I
ask
for
what?

    • ‐
Just
call...
    • ConversaGons
not
traceable
    • ...
Portal
as
a
single
point
of
access
• Invoice
details,
PO
details,
Payment
details
• Visibility
of
the
communicaGon
process...
Vendor
Portal
Demo


                     9

                         9
Benefits
from
Supplier
Self
Services
• Save
Gme
• Higher
visibility
• Data
consistency
• Audit
trail
• Supplier
opt‐in
for
...
Where
AP
can
SAVE
Gme
Online
Dispute
Management           Let
Supplier
Maintain

                      7%    6%
          ...
AddiGonal
value
besides
saving
Gme




                                 12

                                      12
Supplier
Self
Service
approaches

     • Supplier
Network
     • Vendor
Portal

     • On
Premise
     • Sofware
as
a
Serv...
Different
soluGons
are
available
                    SaaS




 Single
Purpose                  MulG
Purpose




Supplier
Ne...
Supplier
Self
Service
approaches
• Supplier
base                      • Portal
for
YOUR
vendors
• Proven
onboarding       ...
Supplier
Self
Service
approaches
• Full
control             • Running
‘somewhere’
• Tighter
ERP
integraGon   • Loosely
cou...
Interoperability

Supplier
Network

+
Vendor
Portal


On
Premise
+
Sofware
as
a
Service

                         17

    ...
ERP
integraGon
is
crucial
               Correct invoices, vendor
               master, ...                        Suppli...
Conclusion
• Underlying
technology
• Cost
of
ownership
• ImplementaGon
cost
• ERP
integraGon
• MulG
purpose
portal
• Value...
A
High‐Tech,
Yet
Low‐Cost
Approach
to

 Supplier
Self‐Services
for
SAP
Clients
        Philip
Stehlik
‐
CTO
Taulia
Inc.
  ...
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A High-Tech, Yet Low-Cost Approach to Supplier Self-Services - IAPP Fusion 2010

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Philip Stehlik, CTO Taulia Inc, shares his experience with different approaches to supplier self-services at SAP Clients.
He looks at the benefits of providing supplier self-services, examines the pros and cons of various existing implementation possibilities, and introduces the idea of providing such self-services through a hosted (software-as-a-service) solution.

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A High-Tech, Yet Low-Cost Approach to Supplier Self-Services - IAPP Fusion 2010

  1. 1. A
High‐Tech,
Yet
Low‐Cost
Approach
to
 Supplier
Self‐Services
for
SAP
Clients Philip
Stehlik
‐
CTO
Taulia
Inc. philip.stehlik@taulia.com 1
  2. 2. Agenda • Challenges
of
buying
organizaGons • Current
soluGons • What
are
Supplier
Self
Services • Demo
‐
IAPP
Vendor
Portal • Benefits
of
Supplier
Self
Services • Different
Approaches • Best
pracGces 2 2
  3. 3. Current
pain
points • One
Buyer
vs.
thousands
of
suppliers • CommunicaGon
over
phone,
email,
fax • Many
different
documents/problems • Supplier
Master • Invoices • Payment
Details • ... Processes
not
op+mized 3 3
  4. 4. What
suppliers
say We
moved
to
a
new
office.
 Which
invoices
did
you
pay
 Here
is
my
new
address... with
check
No
12345678? Θέλω τα λεφτά µου νωρίτερα! When
are
you
finally
 going
to
pay
me? Did
you
get
my
invoice? But
you
said
PO
4500077386
 was
sGll
open! 4 4
  5. 5. Where
AP
spends
Gme 7% 6% 12% 21% 6% Employee Payments 9% 12% SupplierMaintenance 9% Payment Management 32% Data Entry 13% 13% Supplier Queries 21% Exception Handling 32% 7% Other Source: Bearing Point 5 5
  6. 6. Buyer
‐
TradiGonal
approaches • Voice
Mail
(Just
don’t
answer) • SGcky
notes • Emails
forward,
save,
reply‐all,
print • Manually
fix
data • Dedicate
one
person
to
deal
with
it These
methods
don’t
scale 6 6
  7. 7. Supplier
‐TradiGonal
approaches • Who
do
I
ask
for
what?
 • ‐
Just
call... • ConversaGons
not
traceable • Manually
fixing
data • Hunt
down
informaGon • No
single
point
of
contact These
methods
don’t
scale 7 7
  8. 8. Portal
as
a
single
point
of
access • Invoice
details,
PO
details,
Payment
details • Visibility
of
the
communicaGon
process • Supplier
can
provide
informaGon
directly • Bank
informaGon • Address
change • Invoice
submit • Early
Payments 8 8
  9. 9. Vendor
Portal
Demo 9 9
  10. 10. Benefits
from
Supplier
Self
Services • Save
Gme • Higher
visibility • Data
consistency • Audit
trail • Supplier
opt‐in
for
addiGonal
features • Offer
automated
early
payments Save
money 10 10
  11. 11. Where
AP
can
SAVE
Gme Online
Dispute
Management Let
Supplier
Maintain 7% 6% 12% 21% 6% Employee Payments 9% 12% SupplierMaintenance 9% Payment Management 32% Data Entry 13% 13% Supplier Queries 21% Exception Handling 32% 7% Other 78%
Can
be
op+mized! Invoice
Status
 Payment
Info E‐Invoicing
&
PO
Flip Source: Bearing Point 11 11
  12. 12. AddiGonal
value
besides
saving
Gme 12 12
  13. 13. Supplier
Self
Service
approaches • Supplier
Network • Vendor
Portal • On
Premise • Sofware
as
a
Service 13 13
  14. 14. Different
soluGons
are
available SaaS Single
Purpose MulG
Purpose Supplier
Network Vendor
Portal On
Premise 14 14
  15. 15. Supplier
Self
Service
approaches • Supplier
base • Portal
for
YOUR
vendors • Proven
onboarding • Offer
other
services
(dynamic
 • Suppliers
have
1+
reason
to
join discounGng) • SaaS
provided • Your
portal
+
Your
ERP
data
 • Specialized
on
their
network =
Gght
integraGon • ERP
agnosGc • MulG
purpose
portal • Suppliers
pay • TradiGonally
on‐premise • Your
portal
=
your
problems Supplier
network Vendor
Portal 15 15
  16. 16. Supplier
Self
Service
approaches • Full
control • Running
‘somewhere’ • Tighter
ERP
integraGon • Loosely
coupled
system • Local
hardware • Future
oriented • Local
knowledge • Less
control • High
cost
of
ownership • Low
cost
of
ownership • Value
added
services On‐premise
 SoDware
as
a
Service 16 16
  17. 17. Interoperability Supplier
Network
 +
Vendor
Portal On
Premise +
Sofware
as
a
Service 17 17
  18. 18. ERP
integraGon
is
crucial Correct invoices, vendor master, ... Supplier
benefits Data
 Working with real data quality Rely
on
displayed
data Real time interaction from within SAP Submit
documents
directly
 Instant
feedback Single
point
of
contact On-boarding based on vendor master On‐boarding Measure success in SAP &
Tracking Messaging from within SAP Audit trail inside SAP 18 18
  19. 19. Conclusion • Underlying
technology • Cost
of
ownership • ImplementaGon
cost • ERP
integraGon • MulG
purpose
portal • Value‐add
for
you
&
your
suppliers Thank
you
very
much 19 19
  20. 20. A
High‐Tech,
Yet
Low‐Cost
Approach
to
 Supplier
Self‐Services
for
SAP
Clients Philip
Stehlik
‐
CTO
Taulia
Inc. philip.stehlik@taulia.com 20
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