Dr. W.E Deming "Quality Guru" Parminder Singh Grover
About W.E Deming (1900 – 1993) From 1950 onward he taught top Mgt. Invited to Japan Regarded as having had more impact upon Than any other individual not of Japanese heritage. Just beginning to win widespread recognition. Best known for his Japan work.
Overview Teaching & Philosophy can be seen through result. Ford Company > Deming received B.Sc in electrical engineering M.S and Ph. D, both degrees in Physics & Mathematics. Internship at Bell telephone.
Cont'd While working Japan Govt. To witness economic growth that he predicted as a result of techniques. Author of Out of the crisis 1986, The New Economics for Industry 1993. In 1993, founded the Institute
Philosophy Deming taught that by adopting appropriate principles of Mgt. In 1970, Philosophy summarized Quality= Result of Work efforts / Total Cost When people focus on Primarily on Cost
System of Profound Knowledge The Prevailing style of Mgt must undergo transformation. Require view from outside First step transformation of the individual. Perceive new meaning to his life, to number. Once individual understand Profound Know. Basis for Judgment of his own decision & for transformation of the org that belong to.
14 Points Constancy of Purpose The New Philosophy Cease dependence on inspection End lowest tender contracts Improve every process Institute training on job
Cont'd Institute Leadership Drive out Fear Break down Barrier Eliminate Exhortations Eliminate arbitrary numerical targets Permit pride of workmanship
Cont'd Encourage Education Top Management commitment and action
Deming Award Established in December 1951 Originally designed to reward Japanese companies The awards ceremony is broadcast every year in Japan on national television. His teachings helped Japan build its foundation by which the level of Japan’s product quality Two categories of awards are made annually, the Deming Prize for Individuals and the Deming Application Prize.