January-March 2012

Standing Committee visits PSKs
Launch of 40th PSK in Jaipur
Role of Travel agents in PSP
National e-Go...
EDITORIAL NOTE

Passport Patrika
January - March 2012

The Passport Seva Project, MEA's flagship e-Governance initiative, ...
CONTENTS

Editorial Note

·
·

Snippets .....................................................................................
SNIPPETS
Haj Mela in Trichy

Haj Mela in Chennai

A special camp for Haj applicants was

A

organised at Thanjavur PSK on ...
SNIPPETS
Passport & Emigration awareness Mela at
Thanjavur

President's Address to Parliament

Trichy Passport Office in l...
SNIPPETS
Award of outsourcing work relating to Apostille of documents
1. The Ministry of External Affairs has decided to o...
IMPORTANT EVENTS
Complete Rollout of PSP in Uttar Pradesh

Passport Seva Kendras across UP located at Lucknow,
Kanpur, Gor...
IMPORTANT EVENTS

Complete Rollout of PSP in Rajasthan

C

oinciding with the “Pravasi Bhartiya
Divas” in Jaipur, PSK Jaip...
IMPORTANT EVENTS

Parliamentary Standing Committee on External Affairs’ visit to
Bangalore / Ahmedabad / Mumbai
The Standi...
COVER STORY
Launch of 50th PSK at Delhi – Herald House

On 23

rd

February 2012, the Herald House PSK, under the jurisdic...
COVER STORY

Ribbon cutting ceremony at Herald House PSK

Lamp lighting ceremony

Dignitaries looking at Passport Seva map...
PSP IN MEDIA

12

Passport Patrika January- March 2012
PSP IN MEDIA

Passport Patrika January- March 2012

13
KNOWLEDGE SHARING

National e-Governance Plan

e-

Governance in India has steadily evolved from computerization of Govern...
ROLE OF TRAVEL AGENTS IN PASSPORT SEVA

Under the old system, registered travel agents were free to deposit passport appli...
ROLE OF TRAVEL AGENTS IN PASSPORT SEVA
revamp passport issuance system as a whole. There is no 'derecognition' of travel a...
PASSPORT ISSUANCE FIGURES: January-December 2011
[MEA ANNUAL REPORT OF 2011-12]

Name of RPO/PO

No. of
passport
applicati...
18

Passport Patrika January- March 2012

COIMBATORE

THANJAVUR

AHMEDABAD

KOLKATA

HYDERABAD

JALANDHAR

AMRITSAR

CHENN...
PSK

K.V.Sujaya
Prasanna Kumari

ALAPPUZHA

COCHIN

PANAJI

GOA

GUWAHATI

PUNE

RAIPUR

JAMMU

PUNE

RAIPUR

JAMMU

Amarj...
STATUS SCAN

Numbers Speak - as on 31.03.12
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ

PSKs operational/ready for operations
Applications processed
La...
VOICE OF THE PEOPLE
Citizen Feedback
In the Passport Seva Project, various
channels used for feedback collection are
as fo...
EMPLOYEES CORNER
DPCs held
S.No.

Name of DPC

1.
2.
3.

Held on

Asstt. to Supdt.
LDC to UDC (Ad hoc)
UDC to Assistant

A...
CHANGE MANAGEMENT
Interview : 'Same day passport renewal in New Year'
Punjab Newsline Network,Tuesday, 03 January 2012,
By...
EXPANDING NETWORK OF PASSPORT SERVICES
RPO (37)
Regional Passport Office

Srinagar
Jammu

PSK ( 77)

Leh

Passport Seva Ke...
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Passport Patrika | January - March 2012

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A Bulletin of Passport services in India. Published by Central Passport Organisation, Ministry of External Affairs, New Delhi.

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Passport Patrika | January - March 2012

  1. 1. January-March 2012 Standing Committee visits PSKs Launch of 40th PSK in Jaipur Role of Travel agents in PSP National e-Governance Plan Passport Patrika A quarterly bulletin of Passport services in India External Affairs Minister Shri S.M. Krishna and Delhi Chief Minister Smt. Sheila Dikshit unveiling the 50th PSK at Herald House, New Delhi
  2. 2. EDITORIAL NOTE Passport Patrika January - March 2012 The Passport Seva Project, MEA's flagship e-Governance initiative, found mention in President's Address to the Parliament on 12 March 2012: “My Government has embarked upon a comprehensive overhaul of the Passport Passport Patrika is edited and Issuance System through the mission-mode 'Passport Seva Project' which is published by Muktesh Pardeshi, expected to be fully implemented during the current year”. At the end of the first Joint Secretary (PSP) & Chief Passport Officer on behalf of Central Passport Organisation, Ministry of External Affairs, New Delhi. quarter of the year, 90% of the project work has been executed. As on 31 March, 70 Passport Seva Kendras (out of planned 77) were made operational/were ready for operations. We reached a notable milestone on 23 February 2012 when External Affairs Minister and Chief Minister of Delhi unveiled the country's 50th PSK at Herald House, New Delhi for public service. Earlier, the New Year began with the auspicious launch of the 40th PSK in Jaipur by Chief Minister of Rajasthan and Minister of State for External Affairs. Befittingly, the event took place on the Editorial Team: Muktesh Pardeshi Sanjiv Aggarwal sidelines of the 10th Pravasi Bharatiya Divas. The Ministry of External Affairs has taken a big lead in improving governance in Passport Offices by focusing on citizen centricity, service orientation and transparency. In a Passport Seva Kendra, the Government decisions, including verification of requisite documents and granting of passports, Address: CPV Division, are taken in the presence of citizens. These are innovative measures, which require Ministry of External Affairs, good co-operation and understanding by the citizenry. A visit to a PSK at a pre- Patiala House Annexe, appointed time is designed to help in reducing malpractices, enhancing Tilak Marg, accountability and issuing error-free and secure passports to our citizens. Two New Delhi-110 001. Tel: +91-11-23387013 Fax:+91-11-23071370 features on NeGP and the Role of Travel Agents in this issue are intended to provide better understanding of the philosophy and working of the Passport Seva Project. The Passport Seva Project is also intended to enhance employees' productivity by adopting such measures as training, better career progression and other welfare and motivational measures. As on 31 March 2012, the cadre strength Website: http://passportindia.gov.in E-mail: passportpatrika@gmail.com Design and Publishing Partner : TATA CONSULTANCY SERVICES of CPO stood at 2,697. During the last two years (April 10- March 12), 14 DPCs were held, leading to 1,341 fast track promotions at all levels. Many more measures are in the pipeline in order to make the Central Passport Organization an efficient and motivated service. Muktesh Pardeshi Joint Secretary (PSP) & Chief Passport Officer
  3. 3. CONTENTS Editorial Note · · Snippets .............................................................................................................................. - · Haj Mela in Bangalore Haj Mela in Trichy Haj Mela in Chennai Saudi Arabian delegation’s visit to PSK Hyderabad Passport and Emigration awareness Mela at Thanjavur President’s Address to the Parliament Award of outsourcing work relating to Apostille of documents Important Events .............................................................................................................. - 4 7 Complete Rollout of PSP in UP Complete Rollout of PSP in Rajasthan Rollout of PSP in Bihar Rollout of PSP in Mumbai, Thane and Nasik Rollout of PSP in Goa Parliamentary Standing Committee on External Affairs’ visit to Bangalore, Ahmedabad and Mumbai · Cover Story - Launch of 50th PSK at Herald House, New Delhi........................... 10 · PSP in the Media ............................................................................................................... 12 · Knowledge Sharing ........................................................................................................... 14 - National e- Governance Plan Role of Travel Agents · Passport Issuance Figures for 2011................................................................................. 17 · PSK Directory ................................................................................................................... 18 · Status Scan ........................................................................................................................ 20 · Voice of the People ............................................................................................................ - · Numbers Speak… Roll-out Status Citizen Feedback Citizens Speak… Employees Corner ............................................................................................................ - 21 22 Appointments & Retirements Change Management - Interview : RPO Jalandhar Passport Patrika January- March 2012 3
  4. 4. SNIPPETS Haj Mela in Trichy Haj Mela in Chennai A special camp for Haj applicants was A organised at Thanjavur PSK on the 24thMarch 2012. In the inaugural function, Sh. Balamurugan, RPO, Sh. Mohammed Galib Basha, Manager, Haj Committee of India and Sh. Jaleel Sultan, Trichy Chief Town Qazi were present. The Mela was inaugurated by Sh. K. Baskaran, Collector. A preliminary verification of the applicants' documents was done by Haj Committee members. About 170 applications were processed on the day. special camp for Haj aspirants was organised at the Chennai Saligramam PSK. This camp worked on two consecutive th st Saturdays on 24 March and 31 March 2012. Haj Mela in Bangalore A Haj Mela was organized at RPO th Bangalore from 16 January 2012 to th 13 April 2012. A total of 9100 appointments were dedicated to Haj applicants at the 4 PSKs in Karnataka; with Lal Bagh PSK catering to approximately 50% of the Haj appointments, Marathalli PSK 25% , Hubli PSK 15% appointments and Mangalore PSK the st remaining 10% . As on 31 March 2012, approximately 6000 Haj applicants visited the PSKs, and over 4500 files were processed for these Haj applicants. On 24th March , the event was flagged off by Sh. Senthil Pandian, Chennai RPO, Sh. Aboobucker, Vice-chairman of the Haj Committee and Sh. Sylendra Babu, IGP of North Zone, Tamil Nadu. The Haj Committee volunteers verified the documents at the nearby mosque. A total of 210 applications of th Chennai residents were processed on 24 March and 680 applications, of those residing st in remaining districts, were processed on 31 March 2012. Saudi Arabian delegation visits PSK Hyderabad A Saudi Arabian delegation headed by Dr. Yousuf Terad Al Saadon, Deputy Minister of Foreign Affairs for Economic and Cultural Affairs visited Hyderabad - Begumpet PSK th on March 24 2012. RPO Hyderabad, Dr. Srikar Reddy addressed the 43 member delegation and explained to them the old and new systems of Passport issuance. Visitors appreciated the revolutionary changes in the issuance of Passports in India. 4 Passport Patrika January- March 2012
  5. 5. SNIPPETS Passport & Emigration awareness Mela at Thanjavur President's Address to Parliament Trichy Passport Office in liaison with the In her address to the Protector of Emigrants, Chennai, Ministry of Overseas Indian Affairs organised a Passport and Emigration Awareness Mela at Thanjavur th on 10 March 2012. The Mela aimed to create awareness amongst citizens on the newly opened Passport Seva Kendras, emigration rules and procedures. Joint session of Parliament on the 12th March, 2012, Hon'ble President Smt. Pratibha Devisingh Patil referred to the ongoing reforms under the Passport Seva Project. Excerpts: The Mela was inaugurated by Sh. A. Alexander Mohan IPS, Inspector General of Police, Central Zone, Trichy in the presence of Sh. Balamurugan, RPO Trichy. Sh. D. Jai Sankar, IA & AS, Protector of Emigrants, Chennai was the Guest of Honour. It was attended by 500 people from 8 districts. 7.Efficient and automated delivery of public services with minimum human intervention is one of the keys to reducing corruption. Under the National e-Governance programme, more than 97,000 Common Service Centres have been established across the country for making public services conveniently available to citizens. Departments responsible for Income Tax, Passports, Central Excise, and Corporate Affairs have started delivering online services. New eGovernance projects in education, health, public distribution and postal services will be launched. The Electronic Services Delivery Bill has been introduced in the Parliament. Increasingly, public services under all eGovernance projects will be delivered through internet and mobile phones. 103.My Government has embarked upon a comprehensive overhaul of the Passport issuance system through the mission-mode "Passport Seva Project" which is expected to be fully implemented during the current year. An Integrated online Visa application system under the Immigration, Visa a n d F o re i g n e r s R e g i s t r a t i o n & Tr a c k i n g s c h e m e i s u n d e r implementation. Passport Patrika January- March 2012 5
  6. 6. SNIPPETS Award of outsourcing work relating to Apostille of documents 1. The Ministry of External Affairs has decided to outsource the work of collection / delivery of documents for attestation to five agencies, namely (i) M/s IVS Global Services, New Delhi, (ii) M/s VFS Global South Asia, New Delhi, (iii) CKGS Cox & King, New Delhi, (iv)M/s BLS International Services Ltd., New Delhi, (v) M/s Superb Enterprises,New Delhi, on a trial basis for a period of 90 days from 01.03.2012. 2. The service fee chargeable per document by these agencies will be Rs. 22/-for personal document, Rs. 18 for educational document and Rs. 16 for commercial document. The service fee is exclusive of the Rs. 50/-Postal Order required for Apostille on each document. 3. The address / contact details of collection / delivery center of the five agencies are given below: I) M/s IVS Global Service Pvt. Ltd, 119, New Delhi House (1 st Floor), 27 Barakhamba Road, Connaught Place, New Delhi Phone: 011 61608080, fax: 011 43115800. & IVS Global Service Pvt. Ltd. S.C.O. 83/84, Sector 34 A, Chandigarh, Phone:017261608080. ii) M/s VFS Global Services, Attestation -Collection Centre, S-2level (Upper Ground Floor), Block -E, International Trade rower, Nehru Place, New Delhi -110019. iii) Cox & Kings Global Services, GF, Kamal Cinema Commercial Compled, Block A&B, Safdarjung Enclave, New )elhi -110029, Phone: 011 -26197635, & Cox & Kings Global Service, Indra Place, H Block Middle Circle, Connaught Place, New Delhi -110001, phone: 011 23738811. iv) M/s BLS International Services Ltd., 910 Indra Prakash Building, 21 Barakhamba Road, New Delhi -110001, Phone: )11 -23716531, 23755263, fax: 011-23716531 & BLS International Services Ltd., SCO 37/38, Sec 17 C, Near Batura Xing, 3rd Floor, Office No.4, Chandigarh, Phone: 09915167321, fax: 011 23716531. v) M/s Superb Enterprises, 100 G, LGF 8A, Milap Building, Bahadur Shah Zafar Marg, ITO, New Delhi -110002, Phone : 011 23355999, fax: 01123350999, e-mail: att@superbenterprisesindia.com & Superb Enterprises, SCO -23, 24 &25, Office No.4, Near Regional Passport Office, Sector 34A, Chandigarh -160022, Phone: 0172 2601075. [MEA Press Release ....1st March 2012] 6 Passport Patrika January- March 2012
  7. 7. IMPORTANT EVENTS Complete Rollout of PSP in Uttar Pradesh Passport Seva Kendras across UP located at Lucknow, Kanpur, Gorakhpur, Varanasi, Ghaziabad and Bareilly were launched in March 2012. The Lucknow, Kanpur, Gorakhpur and Varanasi PSKs, under the jurisdiction of RPO, Lucknow, are the designated facilitation centres for 49 districts of UP. th Varanasi PSK was launched on 12 March 2012 and Lucknow, Kanpur and Gorakhpur PSKs were operationalised on 13th March 2012. PSKs at Lucknow Kanpur, Gorakhpur and Varanasi have a total operational capacity of 77 counters to handle 1300 appointments per day. Sh. Muktesh Pardeshi, Joint Secretary(PSP) & Chief Passport Officer and Sh. J.P.Singh, RPO Lucknow at the operational launch of Lucknow PSK Sh. Amrendra Kumar Sengar, RPO Ghaziabad at the operational launch of the Ghaziabad PSK Sh. K. N. Srivastava, Additional Secretary (FA) launching the Varanasi PSK th On 13 March 2012, Ghaziabad PSK, under the jurisdiction of Ghaziabad RPO, was launched by Sh. Amrendra Kumar Sengar, RPO Ghaziabad in the presence of Sh. A.K. Sobti , Director (PSP). The PSK has an overall capacity to serve around 1000 citizens daily with a 43 counters (29 Service Provider and 14 Government counters). Sh. Sitaram Yadav, RPO Bareilly and staff members launching the Bareilly PSK th On 13 March 2012, Bareilly PSK, under the jurisdiction of Bareilly RPO, was made operational by Sh. Sitaram Yadav, RPO Bareilly in the presence of Sh. Sanjiv Aggarwal, Under Secretary. This PSK caters to 13 districts falling under the jurisdiction of Bareilly RPO. The PSK has an overall capacity to serve around 500 citizens daily with 23 counters ( 15 Service Provider and 8 Government counters). Passport Patrika January- March 2012 7
  8. 8. IMPORTANT EVENTS Complete Rollout of PSP in Rajasthan C oinciding with the “Pravasi Bhartiya Divas” in Jaipur, PSK Jaipur was inaugurated th on 7 January 2012 in the presence of Sh. E. Ahamed, MOS (EA), Sh. Ashok Gehlot, Chief Minister of Rajasthan, Sh. Ranjan Mathai, Foreign Secretary and other dignitaries . PSKs at Jodhpur and Sikar were operationalised later on March 7th 2012. Sh. E. Ahamed, MOS(EA) and Sh. Ashok Gehlot, Chief Minister of Rajasthan, during the inauguration of Jaipur PSK Jaipur PSK has an overall capacity of 40 counters to serve around 500 citizens daily across 16 districts. Sikar has capacity of 26 counters to process 450 applications across 11 districts. Jodhpur has 19 counters with capacity to process 350 applications across 6 districts. Rollout of PSP in Bihar Patna PSK was unveiled on 7 February th Sh. Ranjan Mathai, Foreign Secretary speaking during the inauguration of Jaipur PSK 2012 by Sh. Muktesh Pardeshi, Joint Secretary (PSP) & Chief Passport Officer. Patna PSK caters to 38 districts of Bihar and can handle volumes to the tune of 800 to 900 applications per day. Rollout of PSP in Mumbai, Thane and Nashik Four PSKs across Maharashtra , including 2 PSKs in Mumbai (Malad, Andheri), Thane and Nasik were launched in the presence of Sh. Muktesh Pardeshi , Joint th Secretary(PSP) and CPO on the 20 March 2012. The launch event was held at Malad PSK. The overall operational capacity of Maharashtra PSKs would be over 3000 applications per day. Mumbai PSKs have 70 counters. Thane and Nashik PSKs have 38 counters . Sh. Muktesh Pardeshi, Joint Secretary(PSP) & Chief Passport Officer and Sh. VinoyK. Choubey, RPO Mumbai at PSK Malad Rollout of PSP in Goa Panaji PSK was made operational on March 19 districts of Goa . 8 Passport Patrika January- March 2012 th 2012. PSK has 7 processing counters covering all
  9. 9. IMPORTANT EVENTS Parliamentary Standing Committee on External Affairs’ visit to Bangalore / Ahmedabad / Mumbai The Standing Committee on External Affairs is one of the 24 Departmentally related Standing Committee(DRSCs), which has been constituted to examine matters pertaining to the Ministry of External Affairs and the institutions/organisations falling under its purview. The Committee consists of 31 members out of which 21 members are nominated by the Hon'ble Speaker from amongst the members of lower house(Lok Sabha) and 10 members are nominated by Chairman, Rajya Sabha amongst the members of the upper house(Rajya Sabha). Bangalore On st 1 March 2012, Parliamentary Standing Committee on External Affairs, led by Sh. Ananth Kumar, visited PSK Lal Bagh, Bangalore. The Committee reviewed PSK operations and expressed satisfaction at the progress made by PSP over the last one year. Parliamentary Standing Committee during the Process Walkthrough at PSK Bangalore Mumbai On 2 Parliamentary Standing Committee members at PSK Mumbai- Malad nd March 2012, the Committee visited the PSK Malad, Mumbai. The delegates were given an end-to-end walkthrough of the PSK process from token issuance through Stages A-B-C upto exit. They expressed satisfaction at the seamless flow of applicants with provision of special facilities especially for the disabled. Ahmedabad On March 5th 2012, the Committee visited the Ahmedabad PSK 2 (Vijay Cross Road). They reviewed the PSK operations in terms of services to the citizens and took real time feedback of applicants. Parliamentary Standing Committee interacting with citizens at PSK Ahmedabad Passport Patrika January- March 2012 9
  10. 10. COVER STORY Launch of 50th PSK at Delhi – Herald House On 23 rd February 2012, the Herald House PSK, under the jurisdiction of RPO Delhi, was inaugurated. This was the 50th PSK to commence operations. The PSK was inaugurated by Sh. S. M. Krishna, EAM in the presence of Smt. Sheila Dikshit, Chief Minister, NCT of Delhi, Smt. Preneet Kaur,Minister of State, for External Affairs and Members of Parliament. The ceremony was also attended by other dignitaries - Sh. Ranjan Mathai, Foreign Secretary, Sh. B K Gupta, Additional Secretary, MEA, Sh. N Chandrasekaran, TCS CEO and MD, and Sh. Muktesh Pardeshi, Joint Secretary(PSP) & CPO. The PSK is situated at the heritage Herald House Building at ITO Delhi. The PSK has an overall capacity to serve around 1000 citizens daily with 48 counters (32 Service provider and 16 Government counters). With this, the combined capacity of the Delhi PSKs has increased to 58 service provider counters with an ability to serve more than 1500 citizens daily. The other two PSKs at Shalimar Place and Gurgaon were launched in August 2011. Excerpts from External Affairs Minister’s Speech “The swanky Passport Seva Kendra will provide services on par with best practices worldwide. This is an important milestone. The setting up of Passport Seva Kendras is part of government's commitment to deliver passport services to the citizens in an efficient way,” External Affairs Minister, Sh. S.M Krishna speaking during the inauguration of the 50th PSK at Herald House, New Delhi 10 Passport Patrika January- March 2012
  11. 11. COVER STORY Ribbon cutting ceremony at Herald House PSK Lamp lighting ceremony Dignitaries looking at Passport Seva map Sh. B.K. Gupta,Additional Secretary, MEA welcoming the dignitaries during the inauguration ceremony A View of Citizen Service Counters Passport Patrika January- March 2012 11
  12. 12. PSP IN MEDIA 12 Passport Patrika January- March 2012
  13. 13. PSP IN MEDIA Passport Patrika January- March 2012 13
  14. 14. KNOWLEDGE SHARING National e-Governance Plan e- Governance in India has steadily evolved from computerization of Government Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency. Lessons from previous e-Governance initiatives have played an important role in shaping the progressive e-Governance strategy of the country. Due cognizance has been taken of the notion that to speed up e-Governance implementation across the various arms of Government at National, State, and Local levels, a programme approach needs to be adopted, guided by common vision and strategy. This approach has the potential of enabling huge savings in costs through sharing of core and support infrastructure, enabling interoperability through standards, and of presenting a seamless view of Government to citizens. The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP: "Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man” The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) and 8 components, on May 18, 2006. Mission Mode Projects NeGP comprises of 27 Mission Mode Projects (MMPs) encompassing 10 Central MMPs, 10 State MMPs and 7 Integrated MMPs spanning multiple Ministries/ Departments. "Mission Mode" implies that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and timelines for implementation. Central MMPs Banking Central Excise & Customs IncomeTax (IT) ·Insurance MCA21 National Citizen Database Passport Immigration, Visa and Foreigners 14 Passport Patrika January- March 2012 State MMPs Agriculture CommercialTaxes e−District Employment Exchange Land Records Municipalities Gram Panchayats Integrated MMPs CSC e-Biz e-Courts e-Procurement EDI for eTrade National e-governance Service Delivery Gateway India Portal
  15. 15. ROLE OF TRAVEL AGENTS IN PASSPORT SEVA Under the old system, registered travel agents were free to deposit passport application forms in the Passport Offices like any other individual, but with authorization letter from the applicant subject to certain guidelines. A travel agency's role was, thus limited to mere deposit of a limited number of application forms in the Passport Office on behalf of applicants, insofar as fresh and reissue of passports were concerned. To facilitate submission of applications, registered travel agencies were given a login ID under the old scheme which existed before the launch of the Passport Seva Project (PSP). With the launch of PSP, a Mission Mode Project under the National e-Governance Plan (NeGP), the login IDs are no longer usable. The earlier scheme was based on a system developed by National Informatics Centre(NIC). The systems and procedures under the PSP are vastly different . Under Passport Act 1967, there is no provision for 'recognition of travel agencies. The orders for registration of travel agents and recognition of travel agents were to afford an alternative to citizens regulated by administrative orders only. These orders have no statutory status and thus liable to be amended, modified or withdrawn as per policy of the Government from time to time. Passport issuance is a sovereign function of the Govt under the Passport Act 1967 and the Govt is free to frame new policies and to evolve new procedures as per demands of the time in public interest. Accordingly to fulfill NeGP objectives, Ministry of External Affairs has taken a policy decision to introduce and implement PSP. However, as per Ministry's circular dated November 04, 2010, 'an applicant who has difficulty in filling up/ On-line filling up of passport application and status enquiry of application may seek assistance from travel agents in the new Passport Seva Project. Therefore, Travel agents may still play role to that extent in the Passport Seva Project. However, each applicant has to come to the Passport Seva Kendra for submission of application, fingerprint and digitization of photograph requirements and the Travel agents will have no role in that process.' It is also to be added that the benefit of login ID in the old scheme was enjoyed only by the registered travel agencies who were so allowed, but there are hundreds and thousands of travel agents across India who are not registered with Passport Offices. Under the PSP, Ministry has taken a decision not to discriminate between travel agents, and therefore, taken a universal view that all travel agents would play a role to assist an applicant who has difficulty in filling up/online filling up of passport application and status enquiry of applicant, for which no accreditation is required from the respective Passport Offices or Ministry of External Affairs. In fact, the role of travel agencies stands liberalized without discrimination under the PSP. It is up to the individual to approach an agency or not, whether registered or otherwise. Personal appearance of the applicant, finger print and digital photograph measures are required in the interest of national security. Government has been receiving many appeals from applicants who at the behest of unscrupulous elements indulged in passport forgery, obtaining multiple passports by suppression of facts and with wrong names and particulars. Majority of these appellants informed the Government that they were misguided and helped by travel agencies in their dubious acts. The allegation made by travel agents in various fora and petitions filed in several courts in the country that the Ministry's action in implementing PSP is illegal, arbitrary, irrational, unjust, capricious and unsustainable is entirely baseless and made without going into facts and merits of the Govt policy to Passport Patrika January- March 2012 15
  16. 16. ROLE OF TRAVEL AGENTS IN PASSPORT SEVA revamp passport issuance system as a whole. There is no 'derecognition' of travel agents as they are still free to assist the applicants as mentioned above. It is entirely up to the applicant whether he/she applies for passport services online on his/her own or through any internet cafe or through any other person capable of applying online or through any travel agent. The field for the applicant is now wider. The stand taken by the Ministry in implementation of PSP in partnership with M/s TCS has been upheld by various High Courts as follows : (i) A CWP No. 12580/2009 had been filed by Travel Agents Association of Northern India High Court of the States of Punjab and Haryana, Chandigarh against the Union of India and TCS, pleading continued submission of passport applications as in the old system. The petition was dismissed by the High Court vide judgment dated 24th August 2010. (ii) Reference cases filed by Travel Agents in Tamil Nadu in Madras High Court vide petitions no. 21787, 21788. 21715 of 2011 and no. 7507, 7676 and 9691 of 2011 and Misc. Petition No. 1/2011 pleading for right to accompany the passport applicants to Passport Seva Kendras for submission of passport applications and remain with them throughout for the purpose of obtaining passport. The petitions were dismissed by the Court, in the combined judgment dated 8-12-2011 . (iii) In the Special Civil Application No. 917& 919/2012 filed by Association of Recognised Passport Agents (ARPA) of Gujarat, in the Gujarat High Court, Ahmedabad, the petitioners prayed for : (a) restoration of status quo ante and continuance of submission of passport applications by travel agents, (b) access to the new system through log-in, (c) special counters for travel agents in the PSKs/RPO and (d) stay on the implementation of PSP. The Hon'ble Court held that: (i) the contention that the Passport Seva Kendras are run by private parties is misconceived. (ii) the overriding reason of public policy is writ large on the face of the policy itself which is made in the public interest and in the interest of national security. Thus, where the state action is as a public policy or is in public interest, unless the action taken amounts to an abuse of power, the concept of legitimate expectation on which the ARPA appeared to base its case, would have no role to play. (iii) the policy cannot be said to be capricious nor can it be clearly held to be arbitrary and founded on mere ipse dixit of the executive functionaries nor does the same offend other constitutional provisions or come into conflict with any statutory provisions. The Court dismissed the petition though it permitted the ARPA to make a representation to the Ministry to consider whether it could play a role in the new policy instructing inter alia that the same shall be considered by the Ministry sympathetically and expeditiously. Subject to the aforesaid, the petitions fail and are accordingly dismissed. The interim relief granted earlier shall stand vacated. 16 Passport Patrika January- March 2012
  17. 17. PASSPORT ISSUANCE FIGURES: January-December 2011 [MEA ANNUAL REPORT OF 2011-12] Name of RPO/PO No. of passport applications received No. of Passports issued No. of misc. applications received No. of misc. services rendered No. of Passports issued under Tatkaal Revenue earned under tatkal scheme Total revenue Total expenditure Ahmedabad Amritsar Amritsar PSK Bangalore Bangalore PSK Bareilly 328543 80055 3239 0 368260 82724 320864 83782 3142 4142 379902 71883 9544 14018 27 0 11421 3299 9854 13639 26 7 9810 2407 4789 3136 108 0 65250 1438 7477500 50600000 162000 0 165215100 2141000 336088295 95063210 3357500 0 482079173 86317715 52394324 # Bhopal 102256 99382 1365 1345 14512 18004000 118614507 19762999 Bhubneswar Chandigarh 56921 0 52481 0 4657 0 3924 0 9768 0 22508900 0 61935135 0 9078740 0 Chandigarh PSK 251722 254166 19064 18431 13090 33692800 276669200 47514537 Chennai 189061 218098 19205 18211 71023 182971500 315088200 52342939 Chennai PSK 58827 39889 2742 1963 15097 40350900 85367000 0 Cochin 245743 243718 32598 32008 51554 128713400 328781652 53965015 Coimbatore 57121 70799 1501 1493 8801 19763900 71199595 15427190 Coimbatore PSK 24188 13459 496 463 3236 8663200 29125600 29537100 Dehradun Delhi Delhi PSK Ghaziabad 54513 331970 18121 149582 54840 327317 7893 133444 3362 22171 180 4730 2794 21853 129 4674 4147 56007 2561 8897 7255382 7021500 21992800 61695547 464745694 22406800 160979449 16549000 75489440 0 18591958 46534634 0 26799262 Guwahati 63883 54483 4,861 4,463 6,639 16495700 72229900 15254379 Hyderabad 431908 443605 43900 49061 77224 195719700 573701829 75106358 Jaipur 206357 199720 16656 14885 21069 52232300 249480442 32230203 Jalandhar 119774 107346 25975 26267 2077 4215919 146101412 52102324 Jalandhar PSK 10506 2436 733 501 99 250100 11086800 0 Jammu 23253 25410 1594 1228 147 224500 28172323 10057655 Kolkata 313362 256476 25233 23750 12139 30047200 319604105 33530202 Kozhikode 193127 195356 21760 21459 31992 49609000 244495577 43885203 Lucknow 359566 351097 32522 29735 14684 22326000 404997827 59996694 Madurai 64353 62513 6315 6225 1719 4191300 38607557 19245945 Madurai PSK 71877 51277 3559 3321 233 199530 79421900 0 Malappuram 171298 164065 15893 15866 28328 43299000 232882542 54244417 Mumbai 335125 321264 16371 16033 26506 47480500 389714323 90670730 Nagpur 91980 88691 1494 1376 6475 8732500 89480230 9901253 Panaji 34667 33455 6834 6326 2008 3045000 47141682 7437192 Patna Pune 169704 155885 172062 141184 15050 5661 13103 5399 2962 19597 4699500 29005000 185161526 184954100 28445659 ## Raipur 34227 33054 641 638 4422 11055000 40037000 ### Ranchi 52787 47964 4762 4257 9802 14849500 53285500 9507302 Shimla 27371 25628 2623 2651 2599 6249200 32665044 5727265 Srinagar 62357 41566 2066 1960 628 950000 64738750 11224889 Surat 102096 100359 7792 7732 2425 2991000 105038730 15247290 Thane 208615 202007 6768 7036 9644 20465000 227254622 3536602 Trichy 65087 77002 8954 9081 4615 6709500 80584157 28834934 Trichy PSK Trivandrum 56277 141578 38624 143231 4572 21653 4003 20746 4258 37249 11114100 55972000 66904000 206514128 0 32590859 Vizag Vizag PSK Port Blair Total of RPO's HQ CPV Division (Diplomatic/Official Passport) Passport Issued by 178 Mission /Posts Abroad Grant Total 70607 30142 2928 6073543 67065 9435 2892 5838468 17582 9006 41 481251 21760 6948 41 468882* 6980 1651 476 672061 10599000 3998200 1186600 1374445731 78182449 34395770 3622800 7289971297 15379480 0 0 1118143973 2840/28067 1027000 7365257 Grant Total = Total Passports issued + Total Miscellaneous services* rendered Passport Patrika January- March 2012 17
  18. 18. 18 Passport Patrika January- March 2012 COIMBATORE THANJAVUR AHMEDABAD KOLKATA HYDERABAD JALANDHAR AMRITSAR CHENNAI DELHI Khushman Shah Jyostana M Kauangal AHMEDABAD-2 Leena Dave VADODARA Nitaben K Shah AHMEDABAD-1 Anita Shukla Satya Ranjan Das Goutam De KOLKATA BERHAMPORE S Polaiah Syed Ali Sabeer TIRUPATHI VIJAYAWADA Dr. R Siva Kumar M.S.Reddy NIZAMABAD B.Prameela Kumari Rama Prabhakar Reddy HYDERABAD-2 HYDERABAD-3 Dr.K.Srikar Reddy A.T.Murthy HYDERABAD-1 Neelam Goel Gurjeet Singh Atanu Mazumdar K Savithri P Gajendran Meera Bai Pushpa Nijhawan R D Sharma Ghanshyam Kansra A.K Sapra Parneet Singh J.S. Sodhi Senthil Pandian ( IAS ) Anurag Bhushan Shri Herman Lakra N Kumar Ponnaiyan JALANDHAR-2 JALANDHAR-1 HOSHIARPUR GURGAON CHENNAI-1 CHENNAI-2 CHENNAI-3 AMRITSAR DELHI-SHALIMAR PLC DELHI-HERALD HOUSE V.S.D.L Surendra S. Sasikumar K. Balamurugan S.Vijayalakshmi Gowri Balakrishnan Vishak Sharma Jose K. Mathew Anil Grover MADURAI TIRUNELVELI TRICHY M.S.Jaswal LUDHIANA Rakesh Aggarwal Veena Khanna CHANDIGARH AMBALA V K Babad MANGALORE RAJKOT 211100 210100 209110 208100 125120 125100 219100 248100 218100 415100 216100 214100 110111 309100 111101 107110 220101 221100 222111 108111 102110 101110 442100 244111 237100 245100 246100 236100 131101 106100 104101 226101 247100 224100 R.R.Chitnis VOIP NO. 223101 APO NAME Sattar Sharief HUBLI Dr.K.J.Shrinivasa RPO NAME Jayaprakash K PSK BANGALORE - LAL BAGH BANGALORE - SAI ARCADE VISAKHAPATNA VISAKHAPATNAM M COIMBATORE TRICHY MADURAI CHANDIGARH BANGALORE RPO 0281 2368003 - 079-27912512 079-26463267 03482-274324 033- 24432113 0877-2255115 0866-2481964 08462-243102 040-23740072 040-23562033/44 040-27902201/2 0181-2236800 0181-2236700 01882-251211 0124 2340164 044 23652577 044-23735313 044-22260185 0183-2400125 011-27492313 011-23765642 0891 2529555 0422 2627133 04362 245877 0452 2387776 0462-2353342 0431 2766255 0171 2540082 0161-2426102 0172 2639583 0824 2411842 0836 2358740 080-64909958 080-22117700 DIRECT PHONE NO. FAX NO. PSK ADDRESS Botcha Square, No 39-6-71, Kapparada Village, Opposite Birla Junction, Murali Nagar, Visakhapatnam- 530007 Ground & First Floor, Herald House, 5A, Bahadur Shah Zafar Marg, New Delhi 110002 Aggarwal Auto mall, Plot No. 2 District Center, Outer Ring Road, Shalimar Place, Delhi88 MM Tower, Plot No. 8 & 9, Phase 4, Ugyog Vihar, Gurgaon No.1, Bhanumathi Ramakrishna Road, Saligramam, Chennai 600 093 Navins Presidium, No. 103, Nelson Manickam Road, Aminjikarai, Chennai - 600029 Claret Complex, Duraisamy Reddy Street, Tambaram, Chennai 600045 SRK Mall, 14 Mall Road, Amritsar, Punjab - 143001 Eminent Mall, 216, Guru Nanak Mission Chowk, Main Model Town Road, Lajpat Nagar, Jalandhar, Punjab - 144001 079-27912514 Ground Floor Sheetal Varsha-3, Opp. Maruti Showroom, Vijay Cross Road, Navrangpura, Ahmedabad-380006. Gujarat Aditviya Complex, Ground Floor, B/H Arpan Complex, Opp. New Era School, Deluxe Cross Roads, Vadodara - 390 002 Ground Flooor, Shivalik -5, Nr. Reliance Petrol Pump, Makkam Chowk, Gondal Road, 0281 2368003 Rajkot-360002. Gujarat 079-26463269 Arya Arcade, Nr. Croos Word, Mithakali Six Road, Navrangpura, Ahmedabad-380009 0877-2255114 D.No: 19-4-9/R101 to 105, Annamaya Marg, Tirupathi - 517501 0866-2481966 Door No. 38-8-45, Opp. All India Radio Station, M.G Road, Vijayawda - 520010 Aakash Tower, Ground Floor, 781 Anandapur, Kasba, E. M. Bypass, Near Ruby 033- 24432113 Hospital Crossing, Kolkata - 700107 Amita Automobile Building, Radhika Nagar, Jalangi Road,PO- Cossimbazar,Pin03482-274324 742102,Behrampore, Murshidabad(West Bengal) 08462-243102 Door No: 5-6-33,JB Towers, Beside kapila Hotel, Hyderabad Road, Nizamabad-503002 040-23740075 Aditya Trade Centre, Ground Floor, Ameerpet, Hyderabad 500038 040-23562033 Anand Silicon Chip,Shaikpetnala, Tolichowki, Gachibowli, Hyderabad 500 008 040-27902203 Gowra Trinity, 1-8-368 to 372, Chiran Fort Lane, Begumpet, Secunderabad 500 016 0181-2236800 Aman's Plaza, Plot No - 310, Lajpat Nagar, Mahavir Marg, Jalandhar, Punjab - 144001 0181-2243600 01882 - 251211 Arora's Galaxy, Near Hotel Presidency, Bus Stand Road, Hoshiarpur, Punjab - 146001 0124 2340489 044 23652577 044-23735313 044-22260184 0183-2400125 - 011-23765642 0891 2529555 0422 2627133 AGT Business Park, 25, Avinashi Road, Civil Aerodrome Post, Coimbatore - 641014 0452 2387776 CLARET PLAZA Melakkal Main Road, Kochadai, Madurai 625 016 0462-2353342 No.13, South Bypass Road, XAVIER Colony, Tirunelveli 627 005 0431 2766455 Plot No. A5, Salai Road & Shastri Road Junction, Thillai Nagar, TRICHY 620 017 New No.201/7D, Old No.201/7, Medical College Road, Next to Kumaran Cinema 04362 245877 Theatre, Thanjavur- 613 007 0171 2540082 Plot No. 2014 A, Baldev Nagar, Chandigarh-Ambala Highway, Ambala City - 134 002. 0172 2639583 Adarsh Lifestyle Mall, Plot No-50, Ph-II Industrial Area, Chandigarh - 160 002. Akashdeep Complex, SCO 1-4, Near Gyan Singh Rarewalla Market, Link Road, Ludhiana - 141 001 0161-2426102 0824 2411842 N0. 25/1A, Prakash Beedi Compound, Navbharat Circle, Kodialbail, Mangalore-575 003 080-25639145 Ground Floor, Sai Arcade, Devarabisanahalli, Marathahalli Outer Ring Road (Opp to INTEL), Bangalore-560 037 I T Park, Opp. Tirukaramana Tank, Indira glass house, Pune-Bangalore road, Hubli- 580 0836 2358740 029. 080-22117700 Unit G-02, 45 Prestige Libra , Lalbagh Road, Near Urvashi Theatre, Bangalore 560 027 PSK DIRECTORY
  19. 19. PSK K.V.Sujaya Prasanna Kumari ALAPPUZHA COCHIN PANAJI GOA GUWAHATI PUNE RAIPUR JAMMU PUNE RAIPUR JAMMU Amarjinus Lakra Rajinder K Gupta S G Rane T Armstrong Changsan Paramjeet Singh Md. Anwar Aalam J K Desai D.Ram Sharad Kumar Buddhi Sagar Shiv Shankar Mishra KANPUR LUCKNOW VARANASI Samuel Kujur GORAKHPUR J.P. Singh Shweta Dicholkar Manisha Doiphode MUMBAI-LOWER PAREL Vinoy Kumar Choubey Smt. A.D. Joshi MUMBAI-ANDHERI MUMBAI-MALAD GUWAHATI LUCKNOW MUMBAI Vijay Kumar PVS Pillai Veena Sharma Srikar Pandey S.P Pawaskar T.D.Sharma Krishan Kumar Amrinder singh sengar Sita Ram Yadav Mathew Verghese P NASIK THANE GHAZIABAD GHAZIABAD PAYYANOOR K P Alavi S. Sarojini Sudheera KANNUR-1 KOZHIKODE-1 KOZHIKODE-2 Rahel Kurian KOTTAYAM BARIELLY THANE K P Madhusoodhanan Susan Alex ALUVA BARIELLY KOZHIKODE COCHIN Radha Kizhakkeettil MALAPPURAM Subash Kumar Singh MALAPPURAM PATNA Anand Kumar PATNA JAIPUR S K Verma Ramesh Chandra Meena K M Meena R.C. Meena Sulochanan Kani L R ShashiI Kumar APO NAME Deepak N Shah P LathiI Kumari P V Mathews RPO NAME Mahendra C Kadva JAIPUR JODHPUR SIKAR TRIVANDRUM KOLLAM SURAT NEYYATTINKARA TRIVANDRUM RPO SURAT 112100 122120 206100 127110 121100 120100 119110 122100 203100 202100 201100 205100 404104 213100 107100 118110 441104 239101 240100 231100 230100 227110 229100 243110 128100 115100 117100 116100 232100 232110 233100 VOIP NO. 212100 0191-2459861 0771-2432124 9272201185 0361 - 2345431 5422360123 0512-2540564,69 5522629924 5512500594 022-24915388 022-28306871 022-28891512 0253-2462245 022-05832013 0832-2437601 0120-2770512 0581-2522331 4985-209602 0496-2512245 0497-2713050 0495 2386003 0481 2562207 0191-2459861 0771-2432124 NA 0361 - 2345431 5422360123 0512-2540564 5522629924 5512500594 Passport Seva Kendra,Santosh Arcade,Medical College Road,Basharatpur,Gorakhpur273004 111/18-A, Anand Vaibhav Building, Harsh Nagar, G.T. Road, Kanpur-208012(UP) Passport Seva Kendra,20-A,Ratan Square,Vidhan Sabha Marg,Lucknow-226001 Passport Seva Kendra,Satyam Apartment,B-38/67,Mahmoorganj,Opposite Police Chowki ahmoorganj,Tulsipur,Varanasi-221010 Subham Velocity, Hanuboro Path, Walford, G S Road, Guwahati - 781005 S.No.79/1, ZERO ONE, Ghorpadi, Mundhwa Road, Near Pingle Wasti, Opp Ganga Orchid, Pune 411 036 Passport Seva Kendra, Unit S -5, Second Floor, Shyam Plaza, Opp. New Bus Stand, Pandai, Raipur - 492003 Auqaf Trust Building, Gandhi Nagar, Jammu-180004 022-24915396 Kamala Mills Compound, Trade Point, Grnd Floor, Lower Parel, Mumbai 400013 0497-2713050 Salisons Enclave, Padannapalam, Kannur - 670 001 (Near Savitha Theatre) 0495 2386003 Koyenco House, Kozhikkode-Kannur Road, West Hill, Kozhikkode - 673 005 Ground Floor and First Floor of Koyenco Enclave Vatakara Kozhikkode Road, 0496-2512245 Vadakara, Kozhikkode - 673 101 Building no 31/115-B,Koyenco Arcade, Payyanoor, Kannur - 670 307 (Near Block 4985-209602 Development Office) Passport Seva Kendra, 317/1, Radha Kishan Tower, Opposite Wood Row 0581-2522335 School,Pilibhit By-Pass Road, Bareilly - 243006, U.P. Block-A Ground Floor, Pacific Business Park, Plot No-37/1, Site - IV, Sahibabad 0120-2770512 Industrial Area, Ghaziabad - 201010 Regional Passport Office, Passport Bhavan, EDC Complex, Patto Plaza, Panaji, Goa 0832-2437603 403 001 Unit No G-1, Ground Floor, Plot No E-7, Road No 22, Wagle Industrial Estate, MIDC, 022-25832013 Thane (West) 400604 Star Zone Mall Part of shop No. 3 & 45 Gr. Floor, Nashik Pune National Highway, 0253-2462245 Nashik Road, Nashik 422101. Unit No. 2B, Ground Floor, Raheja TIPCO Plaza, Rani Sati Marg, Malad (East), 022-28891510 Mumbai - 400 097 022-28306871 D13, The Great Oasis, 21, MIDC, Andheri (East), Mumbai - 400 069 0481 2562207 4 Square Plaza, M C Road, Opp Mahadeva Temple, Nagampadam, Kottayam - 686001 DIRECT PHONE NO. FAX NO. PSK ADDRESS 0261-2346044(Extn-107) 0261-2366044 1st Floor Union Trade Centre, Nr. Apple Hospital, Udhana Darwaja, Surat-395007 Building # MC VIII/1578/715A, S.N Trust Complex, Vellappally Nagar,Kollam - 691 0474-2744299 0474-2744299 001 (Near Kollam Municipal Corporation Office) Ground Floor Carmel Towers, Vazhuthacaud, Trivandrum -695014 (Opp Cotton Hill 0471-2333383 0471-2333383 Girls High School) Building # XIII / 397(A), Akshaya Complex, Opp KSRTC Bus Station, Neyyattinkara 0471-2222152 0471-2222152 695121 0141-2224286 0141-2220186 Orbit Mall, Ajmer Road, Near No. 4 ESI Dispensary, Sodala, Jaipur - 302006 0291-2786044 0291-2786046 Passport Seva Kendra,Sun Tower,Pal Road,Jodhpur-342003 0157-2243001 0157-2243003 Passport Seva Kendra,Shiv Mandir Cinema,Fathehpur Road,Sikar -332001 Passport Seva Kendra, Vaus Springs, Block II, Lower & Upper Ground Floor, Ashina 0612-2580726 0612 - 2580726 Digha Road, Patna – 800014, Bihar 0483-2730046 0483-2730046 Meempat Mall, Jubilee Road, Moonampadi, Malappuram - 676 505 Alleppey Avenue Centre, Beach Road, Alappuzha -688 001 (Near Kannan Varkey 0477-2253332 0477-2253332 Bridge) Ground Floor, Heera Royale, Airport Seaport Road, Cochin Palace P.O, Karingachira 0484 2776990 0484 2776990 682301 Moosa Vaidyar Memorial Building, Aluva Perumbavoor Road, Aluva - 683101 (Near 0484-2626302 0484-2626302 Casino Theatre) PSK DIRECTORY Passport Patrika January- March 2012 19
  20. 20. STATUS SCAN Numbers Speak - as on 31.03.12 Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ PSKs operational/ready for operations Applications processed Languages supported at the Call Centre Average citizens serviced daily Average calls received at the Passport Seva Call Center daily Average hits to the passportindia.gov.in portal daily Citizen Satisfaction Index at PSK 70 19,80,842 15 Over 17,000 Over 16,000 Over 33,000 99.6% Roll-out Status As of 31st March 2012, 70 PSK sites are operational/ready for operations. The build of remaining 7 sites, namely Bhopal, Bhubaneswar, Ranchi, Srinagar, Dehradun, Shimla, Delhi- Bhikaji, is in progress. Nil 20 Passport Patrika January- March 2012 Nil Nil Bhopal Bhubaneswar Dehradun Delhi-3 Ranchi Shimla Srinagar Berhampore Jammu Nagpur Nashik Pune Raipur Ahmedabad1 Ernakulam- R Kannur-2 Ahmedabad2 Ghaziabad Kanpur Kolkatta Alappuzha Goa Ambala Gorakhpur Kollam Kottayam Amritsar Gurgaon Bangalore-1 Guwahati Kozhikhode-1 Bangalore-2 Hoshiarpur Kozhikhode-2 Lucknow Bareilly Hubli Chandigarh Hyderabad-1 Ludhiana Chennai-1 Hyderabad-2 Madurai Chennai-2 Hyderabad-3 Mallapuram Mangalore Chennai-3 Jaipur Coimbatore Jalandhar-1 Mumbai-1 Delhi-1 Jalandhar-2 Mumbai-2 Mumbai-3 Delhi-2 Jodhpur Nizamabad Ernakulam Kannur-1 Patna Rajkot Sikar Surat Thane Thanjavur Thissur Tirunelvelli Tirupati Trichy Trivandrum Trivandrum- R Vadodra Varanasi Vijaywada Vizag
  21. 21. VOICE OF THE PEOPLE Citizen Feedback In the Passport Seva Project, various channels used for feedback collection are as follows: · · · · · Feedback forms filled at PSKs Touch screen facility installed at select PSKs E-mails received at PSP Helpdesk Online through the Passport Seva Portal Call Centre PSK-wise Overall Citizen Satisfaction Index Collection of feedback is done on the following four parameters: · · · · Cleanliness and ambience Courtesy Efficiency / service delivery Overall Experience This section presents citizen satisfaction gathered over the quarter January March 2012 Overall PSK Feedback Analysis 99.61 % Citizens rated PSK Services as "Excellent", "Very Good" or "Good" CITIZENS SPEAK... VIP Feedback: Mr. A R Rahman, Music Composer, visited PSK Chennai 1 on 1st February'12 and has rated very good on courteousness towards citizen and good on all the other parameters. Mr. M N Vidyashankar, Principal Secretary to Govt., Department of IT, BT, S&T and e-Governance, visited PSK Bangalore 1 on 27th January'12 and has rated excellent all the parameters. Comment– “Great Show. Keep it up “ Other Feedback: We are very happy to see this ambience, customer service, communicating skills etc.. All government officer should be like this. We are developing towards a great and bright future - Arumugam Hemalatha, PSK Coimbatore The new process has become very streamlined instead of earlier long waiting queue. However this PSK at Tolichowki should have been bigger with more waiting area with more facilities to public. The service is very good. -SriDevi B, PSK Hyderabad 3 Scope for Improvement: The process should be fast on each stages so that the PSK can manage more applicants on a day - Madhu Soodan – PSK Delhi 1 Appointment taking process took more than a month, needs some improvement. -Nilesh Khatri – PSK Bangalore 2 Passport Patrika January- March 2012 21
  22. 22. EMPLOYEES CORNER DPCs held S.No. Name of DPC 1. 2. 3. Held on Asstt. to Supdt. LDC to UDC (Ad hoc) UDC to Assistant Approved for promotion 04.01.2012 28.02.2012 09.03.2012 149 71 46 List of officers who joined on deputation S.No. 1. 2. Name Shri Rajinder Kumar Gupta, DPO Shri Firdous Iqbal, DPO Station H/o, Jammu H/o, Srinagar Date of joining 21.02.2012 29.03.2012 Deputationist who relinquished the charge S.No. 1. 2. Name Shri Ashok Kumar Magotra Shri Jose K Mathew Post PO DPO Date of relinquishment Station 31.01.2012 (Retired) Jammu 16.03.2012 H/O, Madurai List of officers who have since been retired/VRS/expired/resigned from service w.e.f. January, 2012 S.No. Name Post held APO Date of birth 21.01.1952 1. Shri K S Raveendran 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Smt. Sushila Chopra Shri V A Raghuprasad Shri Tulsi Das Smt. B Balasubramanian Smt. H Geetha Bai Shri K R Mohanan Shri L A Saiyed Smt. T Jalaja Kumari Smt. P M Jainubunnisha Shri M Narayanan Shri A Sattar Shareif Smt. Kumari Bosco Smt. Azamunnisa Begum PGO PGO APO Supdt. APO Driver APO APO APO APO PGO PGO Supdt. 13.01.1952 07.01.1952 15.01.1952 30.01.1952 12.01.1952 15.01.1952 14.02.1952 02.02.1952 11.02.1952 20.02.1952 04.02.1952 11.02.1952 27.08.1957 15. 16. Shri P P Appukuttan Nair Smt. Kiran Mittal PGO APO 27.03.1952 11.03.1952 RPO Kolkata organized a Cricket Tournament on 3rd March 2012 for its officers and staff members 22 Passport Patrika January- March 2012 Date of Retirement 26.01.2012 (Expired) 31.01.2012 31.01.2012 31.01.2012 31.01.2012 31.01.2012 31.01.2012 29.02.2012 29.02.2012 29.02.2012 29.02.2012 29.02.2012 29.02.2012 05.03.2012 (VRS) 31.03.2012 31.03.2012 Station from Cochin Delhi Kozhikode Delhi Chennai Hyderabad Cochin Ahmedabad Trivandrum Cochin Trichy Bangalore Cochin Hyderabad Malappuram Chandigarh RPO Bhopal celebrated Republic Day with a" Kavi Sammelan".
  23. 23. CHANGE MANAGEMENT Interview : 'Same day passport renewal in New Year' Punjab Newsline Network,Tuesday, 03 January 2012, By R.M.S. Atwal JALANDHAR: Regional Passport Officer Jalandhar, Parneet Singh, has ambitious plans to facilitate people when it comes to providing efficient passport services in the Doaba region. With three Passport Seva Kendras (PSKs) - two in Jalandhar and one in Hoshiarpur - fully operational, now a fresh passport will be made available within 30 days and passport renewal will be done in a single day at PSKs. Here are some excerpts from the interview: Q. The Passport Seva Kendra (PSK) is a laudable initiative but an average passport-seeker still seems to be groping in the dark. Could you throw light on this project? Ans: This is a Ministry of External Affairs (MEA) project launched in partnership with Tata Consultancy Services (TCS). It has very good features which will go a long way in facilitating people in getting passport facilities in a more efficient and transparent manner. On-the-spot grant of passport will help people in saving their valuable time and energy. Now they don't have to make rounds of the main passport office to submit missing documents or making queries about the status of their passports. Since everything, including police inquiry is online now, it is going to be lot more easier for passport-seekers in the days to come. Q. But people from rural areas find the PSKs very scary, just like big showrooms. The feeling is they must be very expensive. How would you allay those kinds of fears? Ans: Well, we are quite aware of these kinds of issues and have already discussed it with the Ministry. It has been agreed upon that initially we will follow the mix of both the systems. Since rural people are not well-versed with the online thing, we have introduced the dual system of accepting passport applications – walk-ins and online appointments. Under the new system, we are giving additional facilities – timings have been enhanced from 1 pm to 4 pm for accepting applications. We have deputed two of our people for accepting applications. So, there is no question of rural people getting harassed on account of the online system...Let me make it clear that there is no such move to increase passport services fee, at least not in the near future. Q. Don't you think this partial outsourcing is a change for better, in the larger public interest? Ans: Here (RPO main) we are working with staff shortage of 80 people. Before PSKs came into existence, it was very difficult to run the office. Now our staffs are free to granting the passports and will have more time to attend to some complex issues like deportation and adoption cases...The young staff at the PSKs is doing only basic functions like capturing pictures, scanning and the finger-printing, which somebody with a training of one-two months can do... Since we all are working for the public welfare, I don't think any Govt employee will have any grudge on taking help from a private company like TCS. Q. Everything looks good on paper. But don't you think there will be some roadblocks in the implementation of the new system? Ans: Yes, there will be some because there are lot of people who are not aware of the current system. So, we are planning to hold passport Lok Adalat in each PSK, every Wednesday. I will sit for two hours in each PSK to sort out problems of those applicants whose files have been put on hold. Q. Any message for passport-seekers? Ans: I would like to request people to straight-away come to us instead of approaching travel agents. With the opening of three PSKS we will give our best services. Passport Patrika January- March 2012 23
  24. 24. EXPANDING NETWORK OF PASSPORT SERVICES RPO (37) Regional Passport Office Srinagar Jammu PSK ( 77) Leh Passport Seva Kendra PSLK (15) Passport Seva Laghu Kendra Amritsar Hoshiarpur Shimla Jalandhar Ludhiana Chandigarh Ambala Dehradun Gurgaon Sikar Ghaziabad New Delhi Jaipur Jodhpur Bareilly Kanpur Gorakhpur Varanasi Darbhanga Patna Ranchi Bhopal Vadodra Kharagpur Surat Thane Siliguri Nagpur Raipur Guwahati Kohima Shillong Berhampore Ahmedabad Rajkot Itanagar Gangtok Lucknow Agartala Imphal Aizawl Kolkata Bhubaneswar Nashik Mumbai Nizamabad Pune Panaji Gulbarga Visakhapatnam Hyderabad Vijayawada Hubli Mangalore Puducherry Islands Madurai Tirunelveli Port Blair icobar Coimbatore Thanjavur Tiruchirappalli Andaman & Nicobar Islands an & N Kannur Kozhikode Malappuram Thrissur Ernakulam Kottayam Alappuzha Kollam Thiruvananthapuram Andam Tirupati Bengaluru Chennai Disclaimer : The map shown is only indicative and not to scale Ministry of External Affairs Government of India www.passportindia.gov.in 24x7 Call Centre Toll free number 1800-258-1800

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