Oracle CRM On-Demand Overview 1

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Industry
Solutions
Robust Core
Functionality
Technology
Framework
Multiple
Hosting
Options
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Only Oracle delivers multiple pre-built on demand CRM
solutions that provide industry-specific capabilities at the
UI, data model, and process levels
Financial Services Life Sciences
Referral/lead management Medical education/events management
Household/contact management Complex relationship management
Financial profiling and portfolio tracking Medical field sales planning and forecasting
Customer analysis
High Tech Automotive
Asset management Dealer profiling
Marketing fund management Vehicle & dealer service management
Account, contact, & opportunity mgmt Retail and Fleet opportunity management
Quota management
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Oracle Sales Prospector Oracle Sales Campaigns
Oracle Sales Library Oracle Deal Management
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Management
Bottoms Up
Applications
Innovation
Forecasts for Managers
Social
Sales 1.0
Collaborative
‘Stick’ Based Model
‘Carrot’ Based Model
Transactional
Sales 2.0
Hierarchical
Sales for Sales Reps
Top Down Productivity
Visibility Applications
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Features
Benefits
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Oracle’s CRM
Applications
Voice
VM Call
Center
IVR
On
Recording
Demand
Monitoring
Supervisor
Users only need Internet
access and a phone
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Customers IT Organizations
“I couldn't care one bit how the “I take responsibility for my company;
application was running as long as the its data and its technology, I expect
delivery price, usability, functionality high availability, complete security, and
and performance meet my tight integration with my other systems
requirements.
There are times in our business cycles
From an end user perspective, who when we cannot and will not allow
cares if it is running multi-tenant or upgrades or patches to be installed…”
single tenant in a virtualized
environment”
Price Usability Easy to Deploy Performance Availability Security Upgradeability Integration
SaaS Vendors
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