Tools for Creative Problem Solving/Innovation & Tools for SixSigma/Lean
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  • 1. Using The Right Tool For The Job Finding Balance Between Six Sigma and Creative Problem Solving
  • 2. Overview
    • Project Managers Are Problem Managers
    • Six Sigma Overview
    • Creative Problem Solving Overview
    • Differences & Similarities
    • Guidelines For Selecting The Right Tool
  • 3. Project Managers Are Problem Managers
    • “ Projects are nothing more than problems scheduled for a solution”
      • J.M. Juran, noted Quality Guru
  • 4. Problem Management Skills for the Project Manager
    • Problem Identification
    • Problem Analysis
    • Creative Problem Solving
    • Idea Generation
    • Facilitation
    • Negotiation
    • Qualitative (Gut Feel) Analysis
    • Quantitative (Statistical) Analysis
  • 5. General Considerations
    • When to Use Creative Problem Solving
      • New or Uniquely Different Product, Service and/or Project
      • Metrics (Data) Do Not Yet Exist
      • Radical or Incremental Improvement Problem
    • When to Use Six Sigma:
      • Problem Related To Existing Product, Service and/or Project
      • Process Oriented Problem
      • Metrics (Data) Already Exist
      • Incremental Improvement Problem
    • “ Blend Zone”:
      • The place where most of our projects reside
  • 6. Six Sigma Overview
    • Six Sigma Defined:
      • Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating "defects" in manufacturing and service-related processes
      • To enhance, repair or otherwise positively affect a problem or process
  • 7. Six Sigma Overview (cont’d)
    • DMAIC Approach:
        • Define the Customer, their Critical to Quality (CTQ) issues, and the Core Business Process involved
        • Measure the performance of the Core Business Process involved
        • Analyze the data collected and process map to determine root causes of defects and opportunities for improvement
        • Improve the target process by designing creative solutions to fix and prevent problems
        • Control the improvements to keep the process on the new course
  • 8. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 9. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 10. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 11. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 12. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 13. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 14. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 15. The Six Sigma Toolbox
    • Standard Deviation
    • Cause & Effect
      • Ishikawa Diagram
    • SIPOC
    • Pareto Diagram
      • 80/20 Rule
    • Variance Analysis
      • Control Chart
    • Process Mapping
    • Kano Charting
    • Failure Mode Effect Analysis
  • 16. Creative Problem Solving Overview
    • Creative Problem Solving Defined:
      • The mental process of creating a solution to a problem
      • Special form of problem solving in which the solution is independently created rather than learned with assistance
      • Requires more than just knowledge and thinking
      • Development of a fresh, new approach to a problem or process
  • 17. Creative Problem Solving Overview (cont’d)
    • Creative Problem Solving Process:
      • Problem Definition
      • Problem Research & Analysis
      • Idea Generation
      • Incubation
      • Idea Selection
      • Idea Implementation
      • Feedback & Control
  • 18. Creative Problem Solving Toolbox
    • Cause & Effect
      • Ishikawa Diagram
    • Idea Generation
      • Brainstorming
      • Storyboarding
      • 100’s of others…
    • Lateral Thinking
      • Alternative Solutioning
      • Force Fit
      • 10’s of others…
    • Mind Mapping
    • Cash Curve
  • 19. Creative Problem Solving Toolbox
    • Cause & Effect
      • Ishikawa Diagram
    • Idea Generation
      • Brainstorming
      • Storyboarding
      • 100’s of others…
    • Lateral Thinking
      • Alternative Solutioning
      • Force Fit
      • 10’s of others…
    • Mind Mapping
    • Cash Curve
  • 20. Creative Problem Solving Toolbox
    • Cause & Effect
      • Ishikawa Diagram
    • Idea Generation
      • Brainstorming
      • Storyboarding
      • 100’s of others…
    • Lateral Thinking
      • Alternative Solutioning
      • Force Fit
      • 10’s of others…
    • Mind Mapping
    • Cash Curve
  • 21. Creative Problem Solving Toolbox
    • Cause & Effect
      • Ishikawa Diagram
    • Idea Generation
      • Brainstorming
      • Storyboarding
      • 100’s of others…
    • Lateral Thinking
      • Alternative Solutioning
      • Force Fit
      • 10’s of others…
    • Mind Mapping
    • Cash Curve
  • 22. Creative Problem Solving Toolbox
    • Cause & Effect
      • Ishikawa Diagram
    • Idea Generation
      • Brainstorming
      • Storyboarding
      • 100’s of others…
    • Lateral Thinking
      • Alternative Solutioning
      • Force Fit
      • 10’s of others…
    • Mind Mapping
    • Cash Curve
  • 23. Differences & Similarities
    • Differences:
      • Creative Problem Solving:
        • Overcome the mind's instinctive tendency to use "oversimplified associative thinking" in which two related concepts are so closely associated that their differences, and independence from one another, are often overlooked
      • Six Sigma:
        • Data-driven, systematic approach to problem solving, with a focus on customer impact
        • --------------------------------------------------------------------
      • Mental Processing vs. Statistical Analysis
      • Independent Creations vs. Existing Knowledge
        • New vs. Known
  • 24. Differences & Similarities (cont’d)
    • Similarities:
      • Both are problem solving tools
      • Both expend a great deal of effort in identifying and defining the problem to be solved
      • To be declared successful, both must improve the problem or process being addressed
      • Both are subjected to metrics and measurements after the solution is implemented
  • 25. Guidelines For Selecting The Right Tool
    • Six Sigma:
      • Process has already been defined
      • Existing processes need improvement
      • Metrics and data are available
      • Problem can be defined as a “defect”
      • Deliberate search for process improvement
    • Creative Problem Solving :
      • Process or approach does not currently exist
      • Metrics and data are unavailable
      • Systematic approach to problem solving does has not produced results
      • Deliberate search for new ideas
  • 26. How Do Six Sigma and Creative Problem Solving Compliment Each Other?
    • Six Sigma Needs Creative Problem Solving for:
      • Developing unique solutions to resolve gaps that are discovered or created in the process
      • Unstructured idea campaigns leveraged by creative problem solving techniques often lead to new suggestions for process improvement efforts
    • Creative Problem Solving Needs Six Sigma for:
      • The capacity (resource, time, process, etc.) increases generated by process improvement activities provide project team members with more time to generate ideas and for quiet incubation
      • Six Sigma process improvement campaigns often discover situations where improvements can only be made by developing entirely new solutions where measurable data is not available
  • 27. Concluding Remarks
    • As a leaders and caretakers for the successful development and implementation of projects:
      • Learn WHY both are uniquely different approaches to problem solving
      • Learn WHAT each approach offers when facing specific problems
      • Learn WHEN to use each approach
      • Learn HOW each approach is designed to deliver different results
      • Learn WHERE each approach can be best leveraged in the Project Management Lifecycle
    • Having a good mix of Six Sigma process improvement projects along with new product/service development projects insures a well balanced project portfolio
  • 28. Concluding Remarks
    • Each approach has its own limitations depending upon the problem
    • There is no right or wrong usage between the two approaches
    • Use the tools that work best for you
    • Be on the lookout for extra tools to put in your problem solving toolbox
    • Be willing to coach your project teams on the usage of these techniques and approaches
  • 29. QUESTIONS ???
  • 30. THANK YOU !!!