1. AccentureManagementConsultingAdvancing the scienceof high performance
2. We serve the world’s government entities as well aslargest companies – working alongside clients at everylevel of their organization.Our management consultants bring innovation anddifferentiated capabilities that help our clients createvalue, deliver business outcomes and improveperformance.
3. Accenture is a global management Assets consulting, technology services Our unique industry, functional and outsourcing company. and technology insights are used Combining unparalleled experience, to accelerate our clients’ journey to comprehensive capabilities their desired outcomes. Core to the across all industries and business Accenture DNA, we integrate the functions, and extensive research full range of consulting, technology, on the world’s most successful outsourcing services. companies, Accenture collaborates with clients to help them become Partnering model high-performance businesses and We have a uniquely ability to take governments. innovative partnering models. A wide range of commercial arrangements With more than 16,000 supports different circumstances, management consultants in 49 including “skin in the game”: value- countries, Accenture Management based arrangements. Consulting is the leading consultingFernand company in the world. It is uniquely Approach positioned to help clients perform We take into account the specificDimidschstein at the highest levels so that they context of each client and each can create sustainable value for project, the specific business functionsAccenture Management Consulting their customers and shareholders. affected, and any unique geographicManaging Director requirements.France & Benelux Targeting and delivering People We bring the best people together: an tangible value for our energizing and collaborative culture clients is a fundamental with exceptional, down to earth element of our people from diverse backgrounds. differentiation We define with our clients the Value Proposition most suitable path to achieve High We bring differentiated capabilities Performance. Our recommendations and deep industry insights that help are designed from the start clients move “From issue to outcome with tangible outcomes, both with pace, certainty and strategic quantitative and qualitative, and their agility”. implementation in mind. Client Experience We consistently put the client organization and our client’s people at the centre of what we do to build long lasting relationships grounded on tangible outcomes; all of our topAnn Bayart 100 clients have been with us for at least 5 years, and 85 have been withAccenture Management Consulting us for at least 10 years.Managing DirectorBelgium & Luxembourg
4. Our broad and deep spectrum of services covers all areas of management consulting Strategy Operations Value Business Process Consulting Realization Enablement Specialty Skills Functional & Industry SkillsOur specialty and functional skills cover industry and functions across all geographies Specialty Skills - Functional & Industry Skills Comms, Media Financial Health & Public Products Resources & Technology Services Service Strategy Talent & Organization Finance & Enterprise Performance Customer Relationship Management Operations Risk Management Sustainability AnalyticsWe define with our clients the most suitable path to achieve High Performance. Ourrecommendations are designed from the start with tangible outcomes, both quantitativeand qualitative, and their implementation in mind. We stay focused and relevant byidentifying trends that will drive clients growth.
5. We help our clients move Certainty • Aerospace & Defensefrom issue to outcome • Airlinewith pace, certainty and • Understanding your context and • Automotive anticipating issues early on createsstrategic agility predictability around outcomes and • Banking enables us to mitigate risks • Border ManagementWe understand our clients’ • Capital Marketschallenges and the changingdynamics in which they operate. Our • We bring tried-and-tested • Chemicals approaches and assets and adapt • Communicationsstrategy is all about operating at the them for your particular situation,heart of our clients‘ businesses, and starting with effective tools helps • Consumer Goodsthe industry expertise and skills our • Customs assure a strong outcomepeople have help make this possible. • Electronics & High Tech • Our confidence in our ability to • Energy deliver value is demonstrated by our • Freight & LogisticsPace willingness to stake our success to yours • HealthWe help seize the windows of • Human Servicesopportunity to create sustainable, • Industrial Equipmentlong-term value. We help acceleratethe speed of value delivered and Strategic agility • Infrastructure & Transportensure it is released at the right • Insurance Get it right the first timetimes. It builds capability into your business • Life Sciences and operating models so they are • Media & Entertainment• We strive to deliver value early to resilient and responsive enough to • Metals & Mining build confidence in the short term, handle future demands. • Non-profit while maintaining the momentum to deliver demonstrable value • Postal throughout our work with you • Public Safety • Retail• Accelerating value helps achieve • Revenue earlier return on investment so you can seize competitive • Travel advantage faster • Utilities To Outcome Strategic Agility Certainly Pace From Issue
6. Strategy Accenture Strategy work with Our intimate knowledge of all the our clients to develop practical industries in which our clients operate strategies that capitalize on plus our experience across all business the opportunities presented by functions mean that our skilled teams today’s complex and uncertain are able to deliver tangible results in global economy to deliver high any sector. performance. In an increasingly complex We help executives carefully think marketplace, Accenture helps through possibilities, assess and organizations to improve their manage risk, and ultimately select the operational functioning in order strategic direction with the strongest to reduce costs and increase their stakeholder value potential. We agility and efficiency, without then help executives translate those adding complexity or compromising strategic insights into actionable plans the future. An integral part of the at both the enterprise and business- Accenture approach to designing or unit level. The result is strategies that improving any business operating model is to first look at how the Wim Decraene are focused on sustainable growth, rooted in analytical rigor and built company is organized internally: What with execution in mind. can be centralized or decentralized? Strategy Lead Which jobs can stay in-house or be Accenture Management Consulting outsourced? Which functions should Belgium & Luxembourg be kept, and which new ones added? We put the clients and value at the heart of our Accenture’s strategic involvement in“Accenture helps clients to thinking pre and post merger transformation formulate realistic business can ensure that synergies, revenue There are many possible levers to and cost reduction targets are strategies in which embody improve business performance. correctly set, measured, followed-up the concept of value from Accenture’s role is to first help its and communicated to the market initial issue to final out- clients identify and agree on which and stakeholders. “We make sure that strategies really make a difference. post-merger integration is smoothly come.” We bring a pragmatic, external planned and coherently executed. We vision on decision-making in order can help to structure integration at to help our clients arrive at the every level, from IT to organizational best and most appropriate strategy processes, systems, and company and, crucially, one around which a culture, right down to making sure transformation plan can be structured people talk together in one operating and implemented. model, without impacting the day-to- day running of the merged company.” We enable our clients to stay sharply focused on their bottom Finally, Accenture has the ability to line and we link our remuneration frame strategic vision and execute: to the measurable value we deliver. we can mobilize the skills required for We bring proven Accenture tools, the practical implementation of any methodologies and research that business strategy we help to design, provide fact-based data on how other whether it is driving organizational companies around the world perform change, performance management, and achieve their growth objectives. systems integration or outsourcing. We then use this data to benchmark and creatively develop strategies tailored to each client.
7. Working in mixed teams with the Business Strategy Accenture helped Unileverclient, we help them to execute Helps clients achieve their corporate achieve high performancetheir strategy at every level of the objectives by aligning their overallorganization, decisively and quickly. business model and customizing by successfully divestingThroughout, the role of Accenture business unit strategies to deliver its European frozen foodsstrategy consulting is to act as the the desired outcomes related to business.guardian of value. customers, products, channel, earnings and geography. Divesting the Bird’s EyeWith Accenture’s help, companies and Iglo businesses not onlycan move quickly and decisively Operating Model Strategy supported Unilever’s five-to capitalize on opportunities to Helps clients achieve the year strategy to reduceunlock stakeholder value and grow capabilities that differentiate themprofitably—quarter by quarter, year from competitors and deliver the its brand portfolio fromafter year. desired business outcomes in an 1,600 to 400 brands, ever-changing marketplace. You can but also strengthened read about our operational strategy Unilever’s ability to manage capabilities in the followingWhat we do similar projects in the sections. future. Importantly, profitsCorporate Strategy Mergers & Acquisitions from the sale have beenHelps clients to turn strategic Helps clients enter new marketsindustry issues and market volatility and consolidate and leverage scale reinvested to supportinto successful business outcomes core business priorities in existing markets with servicesthrough the development of adistinct corporate mission, well ranging from pre-deal due diligence that will continue to to post-merger integration, joint position Unilever for highdefined values and clear strategic venture and alliances, divestituresdirection for the organization that and IPO support. performance.is based on the ability to execute.
8. Talent and Organization Organizations in both the • Drive an environment of continuous private and public sectors face learning to help workforces unprecedented challenges in collaborate and advance their skills adapting to an uncertain and risky in light of business goals. marketplace, serving customers more effectively and driving global strategies, all while keeping costs Accenture’s unique talent under control. Executives need to manage constant change and put in and organization capabilities place the business strategies, talent Accenture is uniquely positioned and leadership necessary to attain to deliver integrated talent and and sustain high performance in the organization solutions that can help coming years. enterprises achieve their business objectives—supporting growth, For decades, executives have accommodating acquisitions, acknowledged the centrality of human re-skilling major workforces, driving capital—people and leadership, as a new generation of innovation,Sabine Haine well as the culture and organization structures that support performance— managing major enterprise transformation and becoming more to achieving competitive advantage.Talent and Organization Lead continuously change capable. Yet, initiatives to advance talentAccenture Management Consulting and organization capabilities, at theBelgium & Luxembourg We bring to our clients’ business necessary pace and in a way that challenges and opportunities produces predictable business results, thousands of practitioners across have often been challenging to consulting, technology, and“We help our clients drive implement and sustain. outsourcing—with capabilities ranging enhanced organizational from HR management systems, to Accenture has the tools, methods and performance and more analytics that enable executives to advanced enterprise learning, to effective execution of human capital strategy and change capitalize on the critical links between management, to advanced learning business strategy by the performance of their people and collaboration tools and methods. and the outcomes of their business, improving the performance, With a delivery capability that brings helping them reduce costs, improve productivity and efficiency and productivity, serve together an unmatched global reach and a local relevance, Accenture has collaborative power of their customers and achieve distinctive the knowledge, skills and experience to workforce talent.” forms of competitive advantage. help organizations of all sizes integrate With more precision and scientific and deliver the broad spectrum of certainty, we help our clients put in capabilities they need, more precisely place the integrated programs to: and predictably, at the speed and scale needed to be successful. • Plan for the right talent in the right places and in the right numbers to Accenture’s talent and organization execute business strategy, expand offerings range from high-value into new markets and drive growth. consulting, to comprehensive HR and learning outsourcing services, to • Manage complex change journeys, advanced HR technology solutions. while simultaneously creating These market-tested solutions are a change- capable and agile supported by advanced analytics to organization that can more readily enable better, data-based decision- adapt to evolving needs and making and management of programs. opportunities. Our collaborative mindset and innovative assets help us fashion • Manage a global workforce through solutions that are right for our clients’ more efficient and effective HR needs and goals. capabilities.
9. We partner with thought leaders What we do Learning & Collaborationand major organizations, both We help our clients develop theinternally and externally, including Human Capital & Organization distinctive skills and capabilitiesWorld Economic Forum; Harvard Effectiveness in their people to drive businessGraduate School of Education; We help our clients architect outcomes, through innovative,Business Roundtable - Education, and execute broad-based human strategically-aligned learning andInnovation and Workforce Initiative; capital strategy and organization collaboration solutions.Moxie Research; University of Tilburg; transformation programs at scale toNASSCOM; and Society for Human support new business strategies. Accenture AcademyResource Management (SHRM). We offer a suite of innovativeWorking closely with these and other Human Resources & Talent academies designed to improve theleading organizations, we create Management performance of critical workforcesevents, meetings, summits, webinars We leverage innovative tools, in key business functions.and other forums to exchange ideas methods, strategies andand insights with our clients and technologies to help clients create Following the mergerpotential clients. HR organizations, processes, of Siemens AG and and practices that can deliverUltimately, Accenture Talent & measurable improvements in the Nokia, Accenture helpedOrganization can accelerate the performance of their people and Nokia Siemens Networksspeed and pace of your workforce and the business. successfully execute anorganization enablement programs,synchronize them to increase accelerated, complextheir efficiency, and continuously Change Management and lengthy program ofalign workforce spending with the We leverage methods-based, change - encompassingstrategies needed to help adapt to data-driven solutions to help our processes, systems, learning,change and advance toward high clients prepare for and manageperformance. complex business, organizational communications, leadership and workforce change in a market and more - to achieve that is evolving at an accelerating its strategic goals for pace. growth, while improving customer focus and global consistency.
10. Finance and Enterprise Performance Challenged by difficult economic Our finance and times and by a broader global performance management competitive environment, businesses and governments are practice is acknowledged as increasingly turning to their an industry thought leader finance organizations for better cost control—and for innovative Our ongoing research program into ways to improve overall business high performance finance explores the performance. Chief financial relationship between finance mastery officers are spending ever- and achieving high performance. The greater portions of their time on program is based on primary research, strategy and leadership, while including CFO interviews, surveys and intensifying their focus on finance roundtables, as well as our experience and accounting fundamentals from our work with clients. The result in response to cost pressures, of this research has been a series heightened regulatory scrutiny and of research reports and books that demands for greater transparency. articulate Accenture’s unique point of view on finance mastery andJoris Van Malderen Nowadays, the finance function is achieving high performance. We also increasingly involved in strategic and have an extensive library of financeFinance and Enterprise operational decisions: acquisitions related thought leadership andPerformance Lead and investments to maximize the research on the topic of CorporateAccenture Management Consulting value created for the company, the Finance, Finance Operations andBelgium & Luxembourg translation of a multiple year plan Enterprise Performance Management. into concrete budget objectives, the operational review of profitable“We help finance product portfolios and even setting To help the CFO in the transformation organizations maximize the goals for reducing inventory or of the finance function to play a key optimizing the working capital needs corporate role above and beyond value they create for their of the business. its traditional and continuing role, enterprises.” Accenture offers comprehensive Accenture combines deep knowledge solutions backed by deep and in finance management and proven comprehensive assets that have been finance and business transformation tested in multiple client environments. experience to address these complexities. We maintain a dedicated core of deeply experienced resources in finance and accounting capabilities around the globe and we leverage common assets, tools and people thanks to our network of global delivery centers.
11. These assets include: peer What we do BNP Paribas improved thebenchmarking, shared service centers, efficiency of its quarterlyanalytics, structured methodologies Corporate Financefor transformation programs, process reporting cycle. Assists CFOs in developing thematurity assessment, and best necessary corporate financepractice architectures to swiftly and capabilities to enable high Accenture helped the bankaccurately set a diagnosis, propose performance for the organization.alternative solutions and conduct reduce timelines, harmonizea risk managed and cost efficient Finance Operations management reportingtransformation in areas as varied Focuses on effective and efficient functions, diminish costs andas tax excellence, procure-to-pay, back-office services to create the enable faster integration oftreasury, business intelligence foundation for finance mastery.reporting, fast close, strategic companies that BNP Paribasplanning, and finance processes Enterprise Performance may acquire in the comingefficiency. Management years. Allows organizations to improveAccenture also helps its clients find their capabilities to forecast results,innovative ways to strengthen the Based on Accenture’s use data to inform decisions, andcorporate role of the finance function identify opportunities to drive experience, CFOs and seniorin order to better manage sales, business performance. financial professionals canrevenues, costs and investments. Thisincludes increasing synergies with help drive operationalother areas of the business, such improvements by focusingas with the risk function, to enable on what should happen indecision making behaviors based on the future instead ofmeasurable risk and reward modelswith sustainable impact, or with the providing information aboutmarketing and sales departments for what has happened in themeasuring the return on investment past. Numerous processof their initiatives and alignment improvements reducedwith the overall strategy of theorganization. peak-workload stress on central controllers and freeing up senior management time for value- added analysis, forecasting and business leadership.
12. Customer Relationship Management For several years, major market When defining the best sales or research companies have recognized marketing organization to serve Accenture as a global leader in strategic objectives, Accenture’s Customer Relationship Management proven methodologies, best industry (CRM) because of the distinctive practices and experience derived from added value it brings to its clients. projects around the world can help clients to quickly realize immediate Accenture’s CRM services helps and long-term results. Additionally, as its clients continuously anticipate the customer experience is influenced and exceed the expectations of by all interactions across the their customers by crafting and customer lifecycle, Accenture helps implementing practical solutions that C-suite executives collaborate across are tailored to performance targets functional areas in order to deliver the and tightly focused on improving the intended, holistic customer experience bottom line while at the same time that helps drive retention. optimizing customer experience. Accenture’s vision of customer Accenture also brings exclusive keyVincent Debusschere relationship management accelerators it has identified in the encompasses the complete customer domain of customer relationshipCustomer Relationship experience from marketing and sales management in every industry to helpManagement Lead to service, whether in B2B or B2C. Our our clients as they prepare to innovateAccenture Management Consulting main focus is on generating long- towards new sales channels orBelgium & Luxembourg term measurable value in all these markets. These accelerators enable the areas, each of which impacts the CRM team to offer a consistent and at entire customer experience. As such, the same time customized approach“We help clients create and collaboration with most of our clients based on facts that are pertinent to stretches back many years. We build each client’s situation. sustain profitable growth enduring relationships with client by developing customer- executives, and we act as trusted For example, Accenture conducts a centric organizations to advisors to their team. unique annual customer experience effectively enhance the and satisfaction survey. We identify The starting point is developing a and compare consumer attitudes and customer experience and deep understanding of each client’s behaviors from one year to the next, drive engagement.” business environment and customers. and monitor the progress made by By dedicating considerable time to leading companies to improve service acquiring a solid grasp of our clients’ quality. Our clients can use this industry drivers and building a clear unique data to benchmark themselves picture of the business landscape in and enrich their specific customer which they operate, we can commit to relationship management strategies, increasing customer satisfaction and plus they can learn how companies in achieving significant cost reductions countries with comparable maturity through sustainable strategies that address similar issues. focus on tangible value creation. The CRM team brings commitment, conviction, market intelligence and industry knowledge aligned with thought leadership to offer our clients a complete end-to-end service that is value-led, from strategy to implementation.
13. What we do Pricing and Profit Optimization Collaborates with organizationsMarketing Transformation through:Helps chief marketing officers - Developing comprehensiveachieve their objectives for pricing and profit strategiesorganic growth, by: - Building analytic and decision- - Building a cross-enterprise support capabilities to utilize approach to customer deep customer and contextual engagement insights - Developing critical core and - Driving organizational behaviors advanced capabilities that enable profitable revenue - Transforming global operating growth models to secure agile response and relevance towards fast- changing customer contexts - Ensuring a repeatable approach to defining and implementing Thanks to Accenture, the pricing strategy Royal Shakespeare CompanySales Transformation increased attendance byHelps organizations improve sales 30%.performance by : - Building consistency and “Since working with effectiveness of sales processes and improving sales people’s Accenture we’ve seen our performance campaign effectiveness - Transforming growth and rise significantly, with profitability through high- performing indirect channels 20% of our most engaged - Utilizing insight-driven analytics and loyal group of RSC to drive growth and leverage Members buying tickets E2E value chain optimization, as a result of our mailings e.g. Digital Merchandizing to them. With Accenture’sService Transformation help we’ve managed toHelps organizations effectively and achieve this increase whilstprofitably deliver service by: also reducing our costs in - Proactively setting expectations and consistently delivering theses challenging times of service funding cuts, through better - Creating a differentiated targeting the right people, customer-service experience through the entire service value at the right time and with chain relevant propositions.” - Developing an agile operating Chris Hill, Director of Sales model to address complex and and Marketing, Royal changing customer needs - Using analytics to help optimize Shakespeare Company. the customer service experience, reinforce the right measures and drive organizational accountability
14. Operations Challenged by increasing The Accenture Operations Consulting complexity, permanent volatility service line has the experience, and a broader global competitive capabilities and insight to help clients environment, many businesses and create long-term profitability and governments are focused solely on shareholder value through developing the execution of their operations— a dynamic supply chain that embodies the people, processes, technologies, innovation and operational excellence. and organizational designs needed Our Operations service line is truly to extract the most business value a differentiated capability in the from their capabilities and assets. marketplace because it blends While this approach produces deep functional capability in both benefits, there is an opportunity to manufacturing-based and service- achieve even more. At Accenture, based operations; takes an end-to-end we believe that companies seeking value-driven approach to performing to experience game changing large scale operations transformation; transformation must simultaneously and leverages deep industry seek the right mixture of structural specialization. When partnering with and executional changes. Accenture, clients have access to a Dimitri Huyghe dedicated core of thousands of deeply Committed to helping our clients experienced resources in operations Operations Lead achieve high performance, we strategy, supply chain, innovation and Accenture Management Consulting combine global industry expertise process consulting and technology Belgium & Luxembourg with skills in operations strategy, capabilities around the globe. We supply chain management, innovation also provide related supply chain and and process consulting to team procurement outsourcing services“We help clients align with organizations to transform through our network of global delivery their operations capabilities. We centers that leverage common assets, underlying process and collaborate with clients to align tools and people. operating models to support underlying process and operating business strategies, link the models to support business strategies, supply chain to the end- link the supply chain to the end-to- end value chain, enhance the skills to-end value chain, pursue of the supply chain workforce and continuous improvement create dynamic operations that enable and create flexible rapid response to changing customer demands and market opportunities. operations that enable rapid response to changing customer demands and market opportunities.”
15. We work with our clients What we do Service Strategy & Operations Helps clients design and buildacross a broad range of Operations & Process operations for aftermarket (orindustries to address key maintenance) businesses to improve Transformationbusiness issues such as: Helps clients out-perform customer service and reduce competitors through effective operating cost.• Quantifying and optimizing levels processes and efficient execution of product and process complexity of operations delivering superior Integrated Planning & Fulfilment shareholder returns. Helps clients improve customer• Innovating faster and better than service and lower operating costs anyone else Sourcing & Procurement by moving product more efficiently, Helps clients effectively segment securely and quickly across the• Integrating technology and process their supplier bases, develop more globe. excellence strategic supplier relationships and focus on value adding purchasing• Exhibiting flexibility when activities. Accenture’s work with responding to unpredictable market shifts Western Power is rapidly Innovation & Product Development Helps clients increase innovation generating sustainable• Increasing productivity without success and product speed to returns... budget impacting headcount market by running innovation as an expenditures reduced by end-to-end value chain. 8%, service productivity up• Managing costs efficiently and effectively Manufacturing Strategy 20%, and $43 million in & Operations cost savings the first year,• Decreasing supply chain talent gaps and turnover Helps clients drive the optimum with cumulative savings of blend of speed, quality and cost within manufacturing & operations. up to $148 million.Areas of expertise include operationsand process transformation; sourcingand procurement; innovation andproduct development; manufacturingstrategy and operations; servicestrategy and operations; integratedplanning and fulfillment; and supplychain education.
16. Risk Management In the 21st Century, risk has We help our clients to a new face: larger, less predictable, transform their risk more varied and more ubiquitous. As a result, companies have more management systems into to gain - financially and genuine levers for creating competitively - by clearly value, enabling them to understanding their risk exposure and designing more resilience generate a real competitive into their operating models and advantage in their sector. organizations. However, they also have more to lose if they fail Accenture Risk Management helps to manage risk dynamically and companies excel at identifying, proactively. managing and mitigating risks, while using risk data and information Accenture offers the experience, to make their businesses more guidance and tools companies need to successful. Toward this end, we work thrive in this new environment. with clients to accurately identify Nowadays, companies are exposed to and evaluate risk-adjusted businessNathalie Mège more risk - and more kinds of opportunities and extend their risk risk - than ever before. Risk management capabilities beyondRisk Management Lead is magnified by supply chain compliance. We also help companiesAccenture Management Consulting complexities, shorter product life build effective risk managementBelgium & Luxembourg cycles, tumultuous financial markets, organizations, improve governance sudden demand shifts, emerging structures, design risk management competitors, global collaborations, processes and streamline risk expanding regulations and technology reporting.“With over 500 consultants advances. Risk also has many more and specialists, we help faces: cash flow crises, supply Effective risk management requires the largest corporations disruptions, quality failures, cyber - and Accenture delivers - a unique every day to achieve their intrusions, financial fraud and combination of functional depth; technology breakdowns. In fact, industry knowledge; technology skills targets by embedding risk such as data mining, risk analytics 98% of executive respondents to a management at the heart of recent Accenture survey - one of the and systems integration; and business their business processes.” most extensive studies of business transformation experience. Each of risk ever undertaken - say that risk these strengths is vital to helping management is a higher priority for companies enhance risk-focused their company than it was two years decision making; model and analyze ago. business information; develop early warning solutions that can detect Many of forward thinking emerging threats and opportunities; companies - the kind Accenture embed risk management capabilities calls high performance businesses across the organization; and - are proactively building strategic, help organizations transform risk enterprise-wide capabilities that are management into a growth-enabling preemptively focused and business - capability and a source of sustainable benefit oriented. The idea is to make competitive advantage. risk management less about obligation and more about opportunity.
17. To help clarify the goals companies What we do Accenture helped a majorhave for risk management - and to European bank develop anprofile and organize how Accenture’s Strategy & Governancerisk management capabilities can help Helps clients align business strategy internal model as part of itsclients - we developed the Accenture and risk capabilities to evaluate overall Basel II complianceRisk Management Capability market options and drive profitable program to manage risk.Framework. The Framework consists growth.of four building blocks - Strategy & The client now has aGovernance; Process Excellence and Process Excellence & Integration credit validation capabilityIntegration; Regulatory Reform; and Works with clients to embed risk including a customizedPerformance Insight and Execution management capabilities across the framework that is compliant- supported by 2 service offerings. organization to support aThe Accenture Risk Management risk-conscious culture. with Basel II standards.Capability Framework demonstrates In addition, the Internalthe breadth and depth of our Regulatory Reform Validation Unit is applyingcapabilities and offerings, as well as Helps clients adapt to industry and the new methodology andour commitment to helping clients geographic regulations in a holisticmeet the revdiverse challenges of manner while focusing on the framework to asses othertoday’s volatile, complex and rapidly business impacts and outcomes. legal entities within theevolving business environment. group. The bank has also Performance Insight & Execution Provides clients with the capabilities requested a follow-up to collect, model and analyze project to build on the business information for better success of this engagement. risk-based decision making.
18. Sustainability Today’s CEOs are more convinced Comprehensive sustainability than ever of the need to embed services to drive business environmental, social and corporate governance issues within core value business. But they are also convinced that good performance Accenture has a comprehensive set on sustainability amounts to good of sustainability assets, offerings business overall. and tools—from market analysis and strategy development through It’s time to focus on how companies to implementing and managing a can create competitive advantage sustainability solution. We apply our from their sustainability initiatives: insights and deep experience to help lower costs, greater efficiencies, better clients achieve high performance brand value, innovative products through solutions in four key strategic and services, longer-term customer areas: relationships and much more. • Regulation and Strategy: Accenture can help you deliver Developing a sustainability strategy Ann Bayart on that business promise. With and complying with sustainability unparalleled skills, assets and regulations. Sustainability Lead experience, Accenture is a global leader in corporate sustainability. • Operational Excellence: Improving Our cutting-edge research has cost effectiveness and efficiencies Accenture Management Consulting demonstrated how sustainability in core operations. Managing Director Belgium & Luxembourg can be a key contributor to high performance. Equally important, we • Emissions Management: Reducing work with clients across industries energy consumption, waste and and geographies to integrate emissions.“Accenture is committed sustainability approaches into their • Sustainable Infrastructure: business strategies, operating models to helping forward- Improving energy efficiency and critical processes. thinking organizations and reducing emissions through position sustainability as We are helping our clients, today, large infrastructure projects that achieve competitive differentiation involve energy, transportation and a key lever to long-term construction. from their sustainability strategies success and, ultimately, and from the products and services high performance. We help they sell. organizations leverage their assets and capabilities to drive innovation and profitable growth while striving for a positive economic, environmental and social impact.”
19. With deeply skilled resources, market We also help clients develop deep Intelligent Infrastructuretested assets and delivery capabilities insights on sustainability issues We help our clients improve energywhich, in themselves, are based based on our ongoing investments efficiency and reduce emissionson sustainable business practices, in research, including recent studies through large infrastructureAccenture can help you drive greater on consumer expectations and global projects, across energy,business value by helping you executive opinion on corporate transportation and construction.integrate sustainable business sustainability and climate change.practices across your strategies,processes and operating models. We The City of Amsterdam hashold ourselves accountable for resultsand we measure them according to: What we do selected Accenture to help implement its “Amsterdam• Revenue growth from new, Sustainability Strategy Smart City” program and sustainability-based products and We help our clients develop their sustainability strategy and comply create the European Union’s services with sustainability regulations. first “intelligent city”. The• Cost reductions from efficiency purpose of the Amsterdam gains and innovative process Operational Excellence Smart City program is to improvements We help our clients improve cost effectiveness and efficiencies in take a comprehensive and• Better customer service through core operations. coordinated approach to improved operations developing and Emissions Management implementing sustainable• Reduced regulatory risk through We help our clients reduce energy better management consumption, waste and emissions. and economically viable projects that help the city• Improved metrics and forecasting reduce its carbon footprint and meet the European• Enhanced brand value and market reputation Union’s 2020 emissions and energy reduction targets.
20. Analytics Accenture works with businesses • Reducing the risk and cost of and public service organizations fraud – how to detect and prevent to develop the analytical and fraud in your cash inflow process? predictive capabilities needed for How to detect suspicious behavior decision making and steering the in the use of different payment business, especially in the following methods? domains: • Reducing the cost of failure – how to detect the risk of failure in • Driving growth – how to improve industrial equipment and introduce the conversion rate of customer preventative maintenance? acquisition campaigns? What is the best allocation of commercial From strategy to execution, Accenture investments by driver (promotion, Analytics helps you to acquire the loyalty, price…) to secure greater insights necessary for better decision- market share? How to anticipate making and concrete improvements in sales peaks and fully exploit them? business outcomes. What is the optimal coverage of a client’s sales force? Christelle Goblet Why Accenture? • Improving Supply Chain – how to Analytics Lead improve the quality of forecasting As a recognized visionary and industry Accenture Management Consulting in order to increase service levels leader, we have continually increased Belgium & Luxembourg and reduce inventory levels? How our analytic sophistication and to improve logistics in order to capabilities—from batch reporting in fine-tune costs to future business the 1970s, to pioneering information“In this elastic world, high needs? management and performance performance hinges on the management solutions in 1992, to the • Improving budget cycles and creation of a dedicated information ability to gain insights from finance performance – how management services organization in data. Informed executives to implement a periodic and 2005. make more insightful automatic re-estimation that takes into account the current Analytics services within Accenture decisions that deliver operational reality and triggers Management Consulting is our next- improved business outcomes corrective action if targets are not generation service offering, in the across the enterprise.” being met? Accenture tradition of continuous innovation. • Improving recruitment, both qualitatively and quantitatively – • Best people how to better assess needs (number Our global network of professionals of hours worked or required offers a combination of deep profiles) to optimize the fixed and analytic skills, industry knowledge variable parts of your workforce? and process experience. • Reducing attrition – how to • Proven offerings detect the risk of attrition among Thanks to our years of experience key resources and implement in the field, we offer more than appropriate preventative measures? 100 industry, cross-industry and function-specific offerings; more than 200 standards and industry- leading practices; automated development tools; and reusable architecture components.
21. • Strategic alliances Industry analytics to adapt specific The Accenture Analytics Although we are vendor neutral, capabilities, such as: team helped the group we have formed an ecosystem of strategic vendors with whom we • Warranty analytics in consumer significantly improve the team in analytics, including core electronics, industrial equipment profitability of its marketing alliances with SAS, SAP, Oracle and and auto investments by reallocating Microsoft.• Global scale • Commercial Analytics for the 150 million dollars of global Through the Accenture Global Pharmaceutical and Medical marketing spend and by Delivery Network, Accenture Products Industry restructuring the global industrializes analytics processes tariff strategy. through automation and • Actuarial analytics for insurance continuous improvement, creating and mortgage underwriting a vast engine to drive data-driven As a result, the value of the insight. • Smart grid analytics in utilities and brand has improved 30% in the building materials industry one year. During this period,Accenture Analytics uses itsexperience, offerings and solutions to • Advanced process analytics in sales reached 34.7 billionreduce risk and speed time to value, chemicals, energy and mining dollars, an increase of 25%.helping you compete on analytics The optimal marketingacross any business function or • Public sector analytics forprocess—in any industry or geography. intelligence, security, safety, investment assignment has logistics, health and revenue increased sales by 18% and net profit by 33 million • Churn analytics in retail, banking, dollars. Samsung market mobility, internet services and communications share has significantly progressed.
22. ContactsFrance & Benelux Belgium & LuxembourgFernand Dimidschstein Analytics AMC - Communications, Media &firstname.lastname@example.org Christelle Goblet Technology+32 2-2267386 email@example.com Fernand Dimidschstein +32 2-2267030 firstname.lastname@example.orgBelgium & Luxembourg +32 2-2267386 Customer Relationship ManagementAnn Bayart Vincent Debusschere AMC - Financial Servicesann.email@example.com firstname.lastname@example.org Wim Decraene+32 2-2267400 +32 2-2267136 email@example.com +32 2-2267199 Finance & Enterprise Management Joris Van Malderen AMC - Health & Public Service firstname.lastname@example.org Ann Bayart +32 2-2267446 email@example.com +32 2-2267400 Operations Dimitri Huyghe AMC - Products firstname.lastname@example.org T. Van Wesemael +32 2-2267604 email@example.com +32 2-2267542 Risk Management Nathalie Mège AMC - Resources firstname.lastname@example.org Joris Van Malderen +352 264-23340 email@example.com +32 2-2267446 Strategy Wim Decraene firstname.lastname@example.org +32 2-2267199 Sustainability Ann Bayart email@example.com +32 2-2267400 Talent & Organization Sabine Haine firstname.lastname@example.org +32 2-2267195
23. About AccentureAccenture is a global managementconsulting, technology servicesand outsourcing company, withapproximately 244,000 people servingclients in more than 120 countries. Combining unparalleled experience,comprehensive capabilities acrossall industries and business functions,and extensive research on the world’smost successful companies, Accenturecollaborates with clients to help thembecome high-performance businessesand governments. The companygenerated net revenues ofUS$25.5 billion for the fiscal yearended Aug. 31, 2011. Its home pageis www.accenture.com.Copyright © 2012 AccentureAll rights reserved.Accenture, its logo, andHigh performance. Delivered.are trademarks of Accenture.