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Social Media Series - Twitter
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Social Media Series - Twitter

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Published in: Technology, Business
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Transcript

  • 1.  
  • 2. Tweet – Message or “post” up to 140 characters long Tweeps – Twitter users Avatar – Personal image uploaded to your twitter profile DM – Direct private message the begins with d username FF – Follow Friday List – Curated groups of Twitter users Mention/Reply – Mentioning another user in a tweet by including the @username Retweet – The act of forwarding another user's tweet to your followers Terminology
  • 3. Components of a Tweet
  • 4. Profile Settings
  • 5. Profile Design
  • 6. Five Goals of Twitter
    • Listen
      • Understand what your customers are saying about your brand
    • Network
      • Leading the online conversation is the best way to communicate your message
    • Energize
      • Give fans the tools they need to share your message
    • Embrace
      • Ask clients for new ideas that drive better service & greater innovation
    • Support
      • Enable customers to help each other when service issue arise
  • 7. Questions Sarah Davis [email_address] @SDavis_

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