Leading Users toBetter Research Outcomes ALIA Online 2013
The problem we’re trying to solveThe reality is user expectations have evolved and librarysystems have not kept up. The problem is your users aregoing elsewhere. So the library must do a better job ofshowing it’s value.
In 2009 we delivered a real solution Live at ALA Midwinter, January 2009
The only discovery service built to purpose Architecture of the system matters! Having the critical core of the library’s collection represented in a single, unified index is the key to making it all work This impacts everything related to discovery Unified Results Set Unified Index speed, ease of use, relevancy, customizability, research integrity, stability/reliability, and moreHaving the critical core of the library’s collection represented in asingle, unified index is the key to making it all workThis impacts everything related to discovery speed, ease of use, relevancy, customizability, research integrity, system reliability, and more
User expectations change rapidly World wide web (1990 or 1993?) Amazon (1995) Google (1998) Wikipedia (2001) Facebook (2004) YouTube (2005) Interview with Jon Wiley Twitter (2006) http://www.fastcodesign.com/1671 425/how-googles-designers-are- Amazon Kindle (2006/2007) quietly-overhauling-search#1 iPhone (2007) iPad (2010)
Increases resource usage and improves ROIUnlike other discovery services, Summon is proven to increaseusage of resources across the full breadth of a library’s collectionwithout bias to publisher, vendor or content type.
THANK YOU! QUESTIONS? John Law, Vice President firstname.lastname@example.org Serials Solutions, a business of ProQuest
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