Leading Users toBetter Research Outcomes                ALIA Online 2013
The problem we’re trying to solveThe reality is user expectations have evolved and librarysystems have not kept up. The pr...
In 2009 we delivered a real solution          Live at ALA Midwinter, January 2009
The only discovery service built to purpose                                          Architecture of the system matters!  ...
A real digital front door for the library
Summon Suggestions• Database  recommender• Best Bets  suggestions• Related  Searches• Integrated  Reference Chat• Custom t...
Indexed LibGuides
Widget and Search Box Builder
Discipline scoped search boxes
Discipline scoped search widgets
Database recommender
Locally controlled database recommendations
Best Bets recommendations
Related Searches
Reference chat integration
JUST ANNOUNCED!
Image Spotlighting                     17
LOOKING FORWARD
User expectations change rapidly  World wide web (1990 or 1993?)  Amazon (1995)  Google (1998)  Wikipedia (2001)  Facebook...
User expectations
Operations
Relevancy
WELCOME  TO THE  DREAM
Increases resource usage and improves ROIUnlike other discovery services, Summon is proven to increaseusage of resources a...
THANK YOU!                    QUESTIONS?      John Law, Vice President      john.law@proquest.com      Serials Solutions, ...
Summon Tech Talk with John Law at ALIA 2013
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Summon Tech Talk with John Law at ALIA 2013

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Discussion of the Summon Discovery Service with John Law at ALIA 2013.

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Summon Tech Talk with John Law at ALIA 2013

  1. 1. Leading Users toBetter Research Outcomes ALIA Online 2013
  2. 2. The problem we’re trying to solveThe reality is user expectations have evolved and librarysystems have not kept up. The problem is your users aregoing elsewhere. So the library must do a better job ofshowing it’s value.
  3. 3. In 2009 we delivered a real solution Live at ALA Midwinter, January 2009
  4. 4. The only discovery service built to purpose Architecture of the system matters! Having the critical core of the library’s collection represented in a single, unified index is the key to making it all work This impacts everything related to discovery Unified Results Set Unified Index speed, ease of use, relevancy, customizability, research integrity, stability/reliability, and moreHaving the critical core of the library’s collection represented in asingle, unified index is the key to making it all workThis impacts everything related to discovery speed, ease of use, relevancy, customizability, research integrity, system reliability, and more
  5. 5. A real digital front door for the library
  6. 6. Summon Suggestions• Database recommender• Best Bets suggestions• Related Searches• Integrated Reference Chat• Custom text editor• LibGuides integration
  7. 7. Indexed LibGuides
  8. 8. Widget and Search Box Builder
  9. 9. Discipline scoped search boxes
  10. 10. Discipline scoped search widgets
  11. 11. Database recommender
  12. 12. Locally controlled database recommendations
  13. 13. Best Bets recommendations
  14. 14. Related Searches
  15. 15. Reference chat integration
  16. 16. JUST ANNOUNCED!
  17. 17. Image Spotlighting 17
  18. 18. LOOKING FORWARD
  19. 19. User expectations change rapidly World wide web (1990 or 1993?) Amazon (1995) Google (1998) Wikipedia (2001) Facebook (2004) YouTube (2005) Interview with Jon Wiley Twitter (2006) http://www.fastcodesign.com/1671 425/how-googles-designers-are- Amazon Kindle (2006/2007) quietly-overhauling-search#1 iPhone (2007) iPad (2010)
  20. 20. User expectations
  21. 21. Operations
  22. 22. Relevancy
  23. 23. WELCOME TO THE DREAM
  24. 24. Increases resource usage and improves ROIUnlike other discovery services, Summon is proven to increaseusage of resources across the full breadth of a library’s collectionwithout bias to publisher, vendor or content type.
  25. 25. THANK YOU! QUESTIONS? John Law, Vice President john.law@proquest.com Serials Solutions, a business of ProQuest
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