Rolling out a mobile solution: tips from Hirotec

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With 20 percent year on year growth, leading facilities management company Hirotec, required an IT system that could support its continual evolution.

Key to this was a mobile solution that would allow field staff access to key information, wherever they are.

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Rolling out a mobile solution: tips from Hirotec

  1. 1. Rolling out a mobile solution: tips from Hirotec With 20 percent year on year growth, leading facilities management company Hirotec, required an IT system that could support its continual evolution. Key to this was a mobile solution that would allow field staff access to key information, wherever they are.
  2. 2. Tip 1: Travel from A to B while accessing your ERP Keep your technicians or field engineers connected with the information they need, where and when they need it. Using web-based technology, data is delivered in real-time to help manage day-to-day workload and work more efficiently. Pronto Xi has transformed the way Hirotec staff work. They now use mobile devices for all maintenance requests, and time and material logging, replacing the previous paper-based system. Job details are also captured in real-time and sent to the team back at the office for immediate invoicing.
  3. 3. ANNUAL REPORT 2013 EXECUTIVE REPORT 2013 These general purpose financial statements have been prepared in accordance with Australian Accounting Standards, other authoritative pronouncements of the Australian Accounting Standards Board and the Corporations Act 2001. Separate financial statements for Pronto Software Pty Ltd as an individual entity are no longer presented as a consequence of a change to the Corporations Act 2001. However limited financial information for Pronto Software Pty Ltd as an individual entity is included in Note 21. 0 2 4 6 8 10 LOCAL $3Bn GLOBAL $1Bn 0 2 4 6 8 10 ANNUAL REPORT 2013 Local $3Bn Global $1Bn Tip 2: See your business in real time Field engineers and on the road sales people aren’t the only ones who can benefit from a mobile solution. Decision making also needs to happen on the go. Pronto Xi users can now access Business Intelligence (BI) content on mobile devices, providing insights wherever they are. Hirotec’s insights have helped highlight which contracts are under performing and which are performing well, allowing marketing expenditure to be more intelligently targeted.
  4. 4. Tip 3: Plan for the future - choose a flexible system It’s important the solution is not only adapted, but adaptable. Most ERP providers deliver software that has to be integrated after you take receipt of the package. Chose a provider that enables you to customise interfaces and change processes to suit business purposes as they evolve. For Hirotec, Pronto adapted a solution that fully incorporated with the internal timesheet, payroll, and job costing system. The integrated solution has improved productivity and provided key insights across the business. Hirotec is now looking to upgrade for further BI enhancements.
  5. 5. 89% RESOURCES ADD TEAM Sales JIM JONES 10 SALES Sales MELISSA DOBBS 9 SALES Customer Service NICKY BRANDT 44 CUSTOMERS Customer Service ALAN SMATTERLY 36 CUSTOMERS Manager MICK HACKNEY 10 TASKS CAPABILITIES Dashboards Analytics Mobility Reporting MS Office Tip 4: Your ERP should work on any device Seamless connectivity between business applications has become critical, especially for larger companies and ones with a mobile workforce. Pronto Connect delivers a web-services architecture that allows you the opportunity and freedom to extend or interface Pronto Xi with other software applications. Because Pronto Connect is built in HTML5, any device capable of running a web browser can be used. In fact, staff can even use different devices across the business without affecting the access or presentation of data.
  6. 6. Call, text, email or tweet us to find out how a mobile solution could help your business Hopefully this has helped highlight how a mobile ERP solution benefitted Hirotec. You can download the full case study here. To find out how a mobile ERP solution could benefit your business Talk to us today.

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