If it is not immediately clearwhat a custom module does,it could mean a black holeof support.QUICK CHECK:Sorry, theres not.Run some scripts that check for complexityand best practices.Then try good ole looking at the code.
Until then...Look for shops or contractors with a View-to-Support mentality.Have one yourself.Put all config in code:- Features- Configuration- Role Export, Block Export, Strongarm, etc.Test your shit.
Support DesignITIL/ITSM-Strategy-Design-Transition-Operation-Continual Improvement"Build Quality into the process."-W Edward Deming
Design Specifics“Do nothing that is of no use”-Miyamoto Musashi-No PM Workflow-Can your SE draw the process?-Get a PSA application-Monitor & Automate
Contract Design-Deliverables are "achievables"-Risk is your guide for agreement type.-Templates, not snowflakes(menu: the vortex in atlanta)
-Empower Team -Dont ignore burnoutBuilding a Successful Brigade
Lightning Round & Questions1. What do you love about support?2. "I would do anything for [client] love, but Iwont do that."3. What is your most awesome/needed tool?4. What is your biggest challenge/success?
Building Bridges, Connecting CommunitiesEvaluate this session at:portland2013.drupal.org/session/making-support-fun-and-profitableThankyou!What did you think?