JOHN D. HANSEN
204 Loxley Lane ♦ Murfreesboro, TN 37127
(615) 631-6671 ♦ firstname.lastname@example.org ♦ Linkedin Profile
PMP PROJECT MANAGER
Strong Project Leadership ~ Process Improvement ~ Business Oriented Results
Highly accomplished PMP certified Project Manager, with 14 years of Fortune 500 project management
experience. A verifiable track record of managing multiple complex and large scale projects, with project life
cycles of 18 months, and budgets of up to $2 million. Delivering projects in such diverse industries as
healthcare, manufacturing, government, telecommunications, and enterprise environments.
Practiced in clarifying stakeholder requirements, and designing innovative process improvements to
increase productivity and reduce costs. Strong interpersonal skills, highly adept at diplomatically facilitating
discussions, negotiations, and requirements definitions with stakeholders. A proven professional that is able to
quickly come up to speed on customer concerns, while delivering 95+% customer satisfaction ratings, and
managing budgets that averaged 7% below estimates. Additional areas of expertise include:
• PMBOK Project Methodologies • Managing Cross-Functional Teams • Project Risk & Scope
• PMO Process & Tool Development • Communications Management • Budgeting & Planning
• Virtual Project Management • Change Control Management • PM Mentorship
National Project Manager (Corporate Full Time Employee) May 2000 – Dec 2009
TEKsystems, Inc. Nashville, TN
One of a select group of (15) full-time national project managers, working with Sales & Solutions teams
to initiate and deliver large complex projects, through direct customer engagement, or for large aggregators
such as Dell, IBM, and HP. This was a customer facing position, with direct responsibilities for both customer
relationship management, and tightly controlling scope and budgets to exceed projected gross profit margins.
•Selected by leadership team to on-board and train new hires on project tools/methodology, and to mentor
new project managers on their first projects.
•Routinely called upon to provide project turn-around expertise on troubled projects, with a talent for
regaining customer confidence, and analyzing broken processes.
•Active contributor in the development of the enterprise PMO, providing innovation in the creation of
processes and tools. Initiated a PM peer review program to audit all projects for PMO compliance.
•Developed SharePoint streaming MP3 training material and exam that dramatically improved quality.
•Created the kernel that standardized project communications for resource procurement to 80 US locations,
which ultimately evolved into a national logistics office.
TEKsystems, Inc. Nashville, TN (continued)
Notable projects & achievements:
•Community Health Systems – General Financials Conversion. Delivered project that was responsible for
converting 50 newly acquired hospitals from their legacy financial systems to the CHS standard. Managed a $2
million infrastructure budget, and by reassigning facility assessment responsibilities from a 3rd party vendor to
the local IT staff, the project experienced a savings of $150k in travel and resource costs. Selected to
represent the Special Projects team on the CHS Enterprise Change Advisory Board.
•Community Health Systems – Plano, TX Data Center Relocation. Assigned this project after the originally
assigned PM was removed from project, without a transition plan executed. For some of the 30 facilities
involved in the move, this data center was processing up to $50 million worth of revenue per month. In
addition to completing the move without any unscheduled server or application outages, the relationship
between the Special Projects and Network Engineering teams was firmly restored.
•Gambro Healthcare (Davita) – Corporate Asset Cycle Plan. Managed the cycle plan for 1200 systems,
with data migration and asset disposition, at 565 kidney dialysis centers located across the US. Negotiated
with the enterprise support team to provide a resource to the project team during the planning and pilot
phases of the project. The risks that were mitigated by engaging the support team resulted in the project
setting a record for the lowest number of post deployment trouble calls, and was adopted as a Best Practice
by the enterprise PMO.
•State of Tennessee - Department of Human Services Refresh. Cycle plan for the deployment of 2200
systems across the State of Tennessee. Due to business drivers, two weeks before the start of implementation
the original Phase I schedule of 22 days was crashed to just 6 days. Utilization of change management to
control the schedule change and the increased resource costs, enabled the project to still be delivered on
time and under budget.
•T-Mobile Cellular – Dell Field Unit Replacement. Due to a global constraint of system boards, Dell had to
change to whole unit replacements. Prior to this project Dell did not have a process in place to receive whole
unit replacements back into their Austin, TX receiving department. Dell was presented a logistics process that
was not only approved for the project, but adopted as a Best Practice by Dell.
Regional Project Manager Jan 1998 – May 2000
Inacom, Inc. Nashville, TN
•SunTrust Bank – Y2K Remediation. Managed Y2K technology remediation for all banking facilities in
Tennessee & Alabama. Delivery teams for Tennessee and Alabama region won an award from SunTrust for
having the lowest amount of deployment issues across the southeast United States.
Project Manager Feb 1997 – Dec 1998
GE Capital ITS Nashville, TN
•Tyson Foods – SAP Remediation. SAP technology remediation for 1300 systems at Tyson locations in 22
states. Mentored team that developed data migration processes that resulted in no user data lost.
Additional Corporate Clients:
CitiGroup AT&T - BellSouth Ford Motor Credit
Nissan Motor Manufacturing T-Mobile Cellular Pep Boys Auto Parts
Schering- Plough Pharmaceutical Conagra Foods Men's Wearhouse
Starwood Hotels & Resorts IBM Global Services Dell Managed Services
•PMP (Project Management Professional), Project Management Institute (PMI)
•Compaq Certified: Rack Installer, Laptops, Desktops, & Server Systems
•IBM Certified: Quality Service Skills I & II, Laptop, Desktop, and Server Systems
•A+ Certified Technician
•Certified Novell Administrator (CNA)
•George Washington University, Washington D.C.
Certificates: Managing IT Projects, Telecommunication Principles for Project Management
•Remington College, Mobile, AL
AS Electronics & Computer Technology, Graduated President's List 3.68 GPA
•Applications: Microsoft Project, Project Server, Sharepoint, Office Suite, and Visio
•Operating Systems: Windows XP/Vista/Windows 7
•Migration Tools: CA Desktop DNA, Dell Data Direct, Tranxition PTPro