1. University of Phoenix
South Florida Campus
2. I haven’t interviewed in years.
The thought of an interview
STRESSES me out!!
3. Very few people enjoy being
It is very normal to be nervous
Most people do well… People
get hired all the time
4. The key is to be prepared
Never go to a interview without
5. The Interview Process
In-Person Interview w/
w/ Hiring Manager
6. Interview Formats
• Two main styles
• uses broad-based
• used to find out what past
behaviors the candidate
has exhibited that will be
beneficial to our
7. 7 Types of Interviews
Screening or telephone interview
– over the phone, these interviews are more of a quick
check to see if the candidate has the basic
qualifications you are looking for
– It is recommended that you have in front of you your
resume, the job description, a list of references, some
prepared answers to challenging questions and
perhaps something about the company.
– Be sure to ask what the next step is.
8. 7 Types of Interviews
– Most common type and often called a “personal
– Typically a one-on-one exchange at the organizations
– In order to best prepare you will want to know the length
of the interview which can usually range from 30 to 90
• If the interview is 30 minutes you have to be concise and have a
high impact with your answers.
• If it is 60 or 90 minutes you will want to go into much more depth
and use specific examples to support your generalizations.
9. 7 Types of Interviews
Multiple or Committee Interview
– This is where you will be meeting with several decision-
makers at once or all in the same day.
– This is a series of interviews where the candidate gets to
meet individually with several different representatives
from the organization.
– It’s an efficient way to interview candidates and allows for
different interpretations or perceptions of the same
• Be sure to make eye contact with everyone, no matter who asked
• It’s important to establish rapport with each member of the
10. 7 Types of Interviews
– The theory behind Critical Behavioral Interviewing (CBI)
is that past performance in a similar situation is the best
predictor of future performance
– You should prepare by thinking of specific examples that
demonstrate your competence in core behaviors:
– Organizational skills.
11. 7 Types of Interviews
Task Oriented or Testing Interview
– This is a problem-solving interview where you will be
given some exercises to demonstrate your creative and
– A company may ask you to take a short test to evaluate
your technical knowledge and skills.
– A presentation to a group is necessary to determine your
12. 7 Types of Interviews
– Candidates given questions or are told remarks
that are intended to upset them, in order to see
how they react.
– The interviewer tries to bait you, to see how you
– The objective is to find your weaknesses and test
how you hold up to pressure.
• Such tactics as: Weird Silences, Constant Interruptions,
and Challenging Interrogation with antagonistic
questions are designed to push your boundaries.
13. 7 Types of Interviews
– Candidates are given scenarios of situations
they may face when they come to work for the
company, and their responses are compared
with standard responses that have previously
14. INTERVIEW QUESTIONS
15. Interview Question Types
16. Example Specific Question
According to the Fair Labor Standards Act
what determines if an employee receives
17. Example of a Conceptual
What does Division of Labor mean?
Why do you think the cost of our product is
a most important competitive advantage to
Key question types are “What is..." "Why
18. Example of a Procedural
Which one of the following is the correct
How would you satisfy a customer if they
wanted to return something after the return
policy has expired?
19. Example of a Behavior-Based
“Tell me about a time when you …
(instead of “what would you do…”)
Tell me about a time where you had to deal with
conflict on the job.
If I were your supervisor and asked you to do
something that you disagreed with, what would
20. It Is Illegal To Ask About
21. Most illegal questions asked by untrained
Usually they are innocent
22. Answer the question by answering the intent of
Try to change the topic
Refuse to answer the question
How To Handle An Illegal Question
23. Preparing for the Interview
Practice your body language
24. Preparing for the Interview
How do I come across to other people?
Do I act self assured?
Am I confident?
Do I give the impression that I want the
Be prepared to explain your past
Restate your interest in the
position at the close of the
26. Interview Do’s
Be on time - arrive 15 minutes
Offer a firm handshake
Listen to the question
before you answer
27. Interview Do’s
Turn off cell phone/beeper
Give interviewer your full
28. The Interview
It is OK to be nervous
It is OK for your heart to palpitate
It is OK for your mouth to go dry
But stay focused