University of Phoenix
South Florida Campus
Understanding the
Interview Process
I haven’t interviewed in years.
The thought of an interview
STRESSES me out!!
The Interview
 Very few people enjoy being
interviewed
 It is very normal to be nervous
 Most people do well… People
get hired all th...
The key is to be prepared
Never go to a interview without
being prepared
The Interview Process
Job
Posting
Send Resume/
Telephone call
Review
applications and
résumés
Pre-Interview
Telephone
Call...
Interview Formats
• Two main styles
of interviews
– Traditional
• uses broad-based
questions.
– Behavioral
• used to find ...
7 Types of Interviews
Screening or telephone interview
– over the phone, these interviews are more of a quick
check to see...
7 Types of Interviews
Individual Interview
– Most common type and often called a “personal
interview.”
– Typically a one-o...
7 Types of Interviews
Multiple or Committee Interview
– This is where you will be meeting with several decision-
makers at...
7 Types of Interviews
Behavioral-Based Interview
– The theory behind Critical Behavioral Interviewing (CBI)
is that past p...
7 Types of Interviews
Task Oriented or Testing Interview
– This is a problem-solving interview where you will be
given som...
7 Types of Interviews
Stress
– Candidates given questions or are told remarks
that are intended to upset them, in order to...
7 Types of Interviews
Situational
– Candidates are given scenarios of situations
they may face when they come to work for ...
INTERVIEW QUESTIONS
Interview Question Types
Specific
Concept
 Specific
 Concept
 Procedure
 Behavior Based
Example Specific Question
Structure
According to the Fair Labor Standards Act
what determines if an employee receives
over...
Example of a Conceptual
Question Structure
What does Division of Labor mean?
Why do you think the cost of our product is
a...
Example of a Procedural
Question Structure
Which one of the following is the correct
procedure for…
How would you satisfy ...
Example of a Behavior-Based
Question Structure
“Tell me about a time when you …
(instead of “what would you do…”)
Tell me ...
It Is Illegal To Ask About
 Race
 Sexual preference
 Religion
 National origin
 Birthplace
 Age
 Disability
 Marit...
 Most illegal questions asked by untrained
interviewer
 Usually they are innocent
Remember
 Answer the question by answering the intent of
the question
 Try to change the topic
 Refuse to answer the question
Ho...
Preparing for the Interview
 Practice your body language
 Posture
 Positioning
 Eye contact
 Facial expressions
Preparing for the Interview
 Assess yourself
 How do I come across to other people?
 Do I act self assured?
 Am I conf...
Remember
 Be prepared to explain your past
successes, accomplishments
 Restate your interest in the
position at the clos...
Interview Do’s
Be on time - arrive 15 minutes
early
Offer a firm handshake
Listen to the question
before you answer
Interview Do’s
Turn off cell phone/beeper
Give interviewer your full
attention
The Interview
It is OK to be nervous
It is OK for your heart to palpitate
It is OK for your mouth to go dry
But stay focus...
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Understanding the Interview Process

  1. 1. University of Phoenix South Florida Campus Understanding the Interview Process
  2. 2. I haven’t interviewed in years. The thought of an interview STRESSES me out!! The Interview
  3. 3.  Very few people enjoy being interviewed  It is very normal to be nervous  Most people do well… People get hired all the time
  4. 4. The key is to be prepared Never go to a interview without being prepared
  5. 5. The Interview Process Job Posting Send Resume/ Telephone call Review applications and résumés Pre-Interview Telephone Call/Screening In-Person Interview w/ Human Resources Job Testing In-Person Interview w/ Hiring Manager Job Offer
  6. 6. Interview Formats • Two main styles of interviews – Traditional • uses broad-based questions. – Behavioral • used to find out what past behaviors the candidate has exhibited that will be beneficial to our company
  7. 7. 7 Types of Interviews Screening or telephone interview – over the phone, these interviews are more of a quick check to see if the candidate has the basic qualifications you are looking for – It is recommended that you have in front of you your resume, the job description, a list of references, some prepared answers to challenging questions and perhaps something about the company. – Be sure to ask what the next step is.
  8. 8. 7 Types of Interviews Individual Interview – Most common type and often called a “personal interview.” – Typically a one-on-one exchange at the organizations offices – In order to best prepare you will want to know the length of the interview which can usually range from 30 to 90 minutes. • If the interview is 30 minutes you have to be concise and have a high impact with your answers. • If it is 60 or 90 minutes you will want to go into much more depth and use specific examples to support your generalizations.
  9. 9. 7 Types of Interviews Multiple or Committee Interview – This is where you will be meeting with several decision- makers at once or all in the same day. – This is a series of interviews where the candidate gets to meet individually with several different representatives from the organization. – It’s an efficient way to interview candidates and allows for different interpretations or perceptions of the same answer. • Be sure to make eye contact with everyone, no matter who asked the question. • It’s important to establish rapport with each member of the interview team.
  10. 10. 7 Types of Interviews Behavioral-Based Interview – The theory behind Critical Behavioral Interviewing (CBI) is that past performance in a similar situation is the best predictor of future performance – You should prepare by thinking of specific examples that demonstrate your competence in core behaviors: – Teamwork – Problem-solving – Communication – Creativity – Flexibility – Organizational skills.
  11. 11. 7 Types of Interviews Task Oriented or Testing Interview – This is a problem-solving interview where you will be given some exercises to demonstrate your creative and analytical abilities. – A company may ask you to take a short test to evaluate your technical knowledge and skills. – A presentation to a group is necessary to determine your communication skills.
  12. 12. 7 Types of Interviews Stress – Candidates given questions or are told remarks that are intended to upset them, in order to see how they react. – The interviewer tries to bait you, to see how you will respond. – The objective is to find your weaknesses and test how you hold up to pressure. • Such tactics as: Weird Silences, Constant Interruptions, and Challenging Interrogation with antagonistic questions are designed to push your boundaries.
  13. 13. 7 Types of Interviews Situational – Candidates are given scenarios of situations they may face when they come to work for the company, and their responses are compared with standard responses that have previously been set.
  14. 14. INTERVIEW QUESTIONS
  15. 15. Interview Question Types Specific Concept  Specific  Concept  Procedure  Behavior Based
  16. 16. Example Specific Question Structure According to the Fair Labor Standards Act what determines if an employee receives overtime …?
  17. 17. Example of a Conceptual Question Structure What does Division of Labor mean? Why do you think the cost of our product is a most important competitive advantage to our organization? Key question types are “What is..." "Why does... "
  18. 18. Example of a Procedural Question Structure Which one of the following is the correct procedure for… How would you satisfy a customer if they wanted to return something after the return policy has expired?
  19. 19. Example of a Behavior-Based Question Structure “Tell me about a time when you … (instead of “what would you do…”) Tell me about a time where you had to deal with conflict on the job. If I were your supervisor and asked you to do something that you disagreed with, what would you do?
  20. 20. It Is Illegal To Ask About  Race  Sexual preference  Religion  National origin  Birthplace  Age  Disability  Marital/family status
  21. 21.  Most illegal questions asked by untrained interviewer  Usually they are innocent Remember
  22. 22.  Answer the question by answering the intent of the question  Try to change the topic  Refuse to answer the question How To Handle An Illegal Question
  23. 23. Preparing for the Interview  Practice your body language  Posture  Positioning  Eye contact  Facial expressions
  24. 24. Preparing for the Interview  Assess yourself  How do I come across to other people?  Do I act self assured?  Am I confident?  Do I give the impression that I want the job?
  25. 25. Remember  Be prepared to explain your past successes, accomplishments  Restate your interest in the position at the close of the interview
  26. 26. Interview Do’s Be on time - arrive 15 minutes early Offer a firm handshake Listen to the question before you answer
  27. 27. Interview Do’s Turn off cell phone/beeper Give interviewer your full attention
  28. 28. The Interview It is OK to be nervous It is OK for your heart to palpitate It is OK for your mouth to go dry But stay focused
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