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"What's Next in the BPM Technology". Presentation of Bruce Silver at the BPM Forum in Milan, introducing the promises first-generation BPM has fulfilled and left unfulfilled, and both the promises and challenges of the next generation. Software is now 10 years old and has many characteristics of a mature technology. However, a new generation of process innovation is underway, leveraging the latest in mobile devices, social networks, Big Data, business events, and adaptive case management.