ProdigoTEM™ Case Study
UPMC Manages Wireless Services for Big Cost Savings
UPMC, one of the nation’s leading non-profit health systems, has rapidly grown to become
a $7 billion organization with global operations throughout the US, Europe and Asia.
With 20 hospitals, 4,000 physicians and more than 50,000 employees, UPMC
was seeking a best-in-class solution to better manage its wireless services.
Gaining Control & Visibility
of Wireless Usage
UPMC realized that the organization could better
manage its wireless usage, expenses and devices.
With over 3,500 devices across the organization,
UPMC was manually processing many of its wireless
expenses and invoices. In addition, auditing the
invoices for usage management and inventory was
becoming far too consuming of the company’s time
and resources. UPMC’s Director of Strategic Sourc-
ing, Robert Pavlik, realized UPMC could gain more
control over expenses and visibility into their wireless
landscape by using a telecom expense management
solution (TEM) to automate current manual processes,
improve reporting and simplify tracking wireless
usage and the numerous devices.
Determining Best-in-Class TEM Provider
Prodigo Solutions worked with UPMC to help them select the best
TEM provider that matched the needs of the rapidly growing health
organization. Together, they set goals for how the TEM solution should
transform their organization. Their four main goals were:
1. Improve reporting & visibility for wireless services
2. Generate monthly wireless analytics across usage, trends,
assets, optimization, fraud, misuse, abuse, plan manage
ment & policy controls
3. Reduce overall telecom expenses & proactively manage
monthly costs
4. Remove tactical, manual processes & create
workflow improvements
“Our teams worked jointly on the due diligence of TEM providers
and determined BroadSource, Inc. as the best match for UPMC,” said
Jack Colletti, General Manager of Prodigo Solutions. “BroadSource
was clearly the strongest provider of advanced TEM solutions with the
extensive domain and implementation experience we were seeking.”
Copyright© 2009 - Prodigo Solutions, LLC. All rights reserved. Prodigosolutions.com
Prodigo Solutions is a subsidiary of UPMC’s International & Commercial Services Division (visit upmc.com)

ProdigoTEM enables you
to gain connectivity, visibility and control
over your complex base of supplier content.
REACHING ROI IN 60 DAYS
With the data gathering process underway, UPMC was ready
to see results even though the implementation process wasn’t
completed. It didn’t take long to see amazing results.
Within 60 days of the implementation start date, UPMC
had uncovered enough savings to make the project ROI
neutral. The TEM project paid for itself in just two months
and the ongoing savings continue to mount – well
beyond expectations.
MEETING GOALS
UPMC reached most of the stated goals for its TEM so-
lution even before implementation was completed. The
most obvious benefit for UPMC has been the large cost
savings resulting from the effective rate plan optimiza-
tion, inventory audit and the newfound visibility. For
example, during the inventory audit, 145 unused wire-
less devices were identified and thus, zero usage
helped reduce overall costs by 7%.
“Overall, UPMC reduced its telecom spend by
$25,836 monthly or 11.6%,” states Pavlik. “Since the
TEM solution automated many of our previously manual
processes, our staff was finally freed up to focus on
more critical, satisfying work - which also added to the
ROI.” The streamlined processes and reporting pro-
vided by the TEM solution enables UPMC to have Ensuring Implementation Success
clearer visibility of the entire wireless landscape to help BroadSource began the implementation phase by analyzing
the organization better manage inventory and usage. UPMC’s varied rate plans, inventory and usage. Following its
proven implementation methodology, the BroadSource team
“We’re satisfied that we have the best solution that focused on three key areas:
meets our needs,” concludes Mike Fergusson .
“Prodigo helped us determine the best-in-class TEM 1. Rate Plan Optimization:
provider that could deliver on promises and exceed our • Analyzed & modified plans
expectations. I say the results speak for themselves.” • Consolidated & pooled minutes
2. Inventory and Usage Analysis:
• Performed inventory audit to validate users,
devices & accounts
• Identified large or excessive usage patterns
Contact Us: for premium services such as text, directory
& minute overruns
(412) 445-8096 | TEM@prodigosolutions.com
3. Visibility Procedures:
Copyright© 2009 - Prodigo Solutions, LLC. All rights reserved. • Provided oversight & reporting across organizational
Prodigosolutions.com Prodigo Solutions is a subsidiary of UPMC’s groups for management
International & Commercial Services Division (visit upmc.com)