Corporate Overview11/20/2012   Prodapt Confidential @ 2012
About Prodapt     • Leading provider of IT and Engineering Services to Telecommunication clients                          ...
Jhaver Group                                                     Health Care                                   Leaders in ...
Timeline                                     2003: Focus on Telecom,                                 2010: Working with   ...
Service Offerings for CSP                                              - Product/Technology Assessment and Implementation ...
CSP Domain Competency based on eTOM Framework                                                             OPERATIONS      ...
COTS Services     PRODAPT provides BSS/OSS Implementation Services with a view to:                                        ...
Consulting Services                           Business Transformation                                                     ...
Service Offerings to TEM                                                                          Product Engineering     ...
TEM Competency                             • Data Communication & Convergence Technologies                             • S...
Engagement Model11/20/2012           Prodapt Confidential @ 2012   Slide 11
Core values                The Values of Integrity, Commitment, Customer                          •   Core Value Committee...
Value Proposition                                             Home for Telecom experts - about 20% of our                 ...
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  1. 1. Corporate Overview11/20/2012 Prodapt Confidential @ 2012
  2. 2. About Prodapt • Leading provider of IT and Engineering Services to Telecommunication clients Awards & Recognition worldwide. • Trusted partner to leaders in telecom industry including Fortune 500 customers. • Headquartered in Chennai, India with offices and delivery centers in India, US and South Africa. • Strong capabilities in Communication Service Provider(CSP) and Telecom Original Equipment Manufacturer(OEM) domain. • Part of 118 year old business conglomerate – The Jhaver Group • Long standing relationship with most of the clients, > 95% of clients have re-engaged. One of the few software companies to work with 3 of 5 top telecom operators in US. • Growing Organization with an impressive year on year growth of 23%(FY2011). • Technology alliances with leading technology partners like Oracle, Amdocs and Telcordia.11/20/2012 Prodapt Confidential @ 2012 Slide 2
  3. 3. Jhaver Group Health Care Leaders in Neutraceutical Products across South Asia The Jhaver Group was Agricultural Chemicals founded in 1894 by Leading Bulk and Formulation Chemicals company in SriKrishna Jhaver when the pesticides, insecticides and weedicides business . he bought the Oakley Bowden and Company. Software & IT Software services & non voice BPO company for communications industry Now a 118 year old conglomerate spanning Infrastructure across 5 industries with Development of logistics and distribution 13,000 employees and infrastructure across India 60+ offices worldwide Apparel Accessories Oldest, largest Indian zipper fastener company. Other businesses - Bullet Proof Jackets and Coated Fabrics11/20/2012 Prodapt Confidential @ 2012 Slide 3
  4. 4. Timeline 2003: Focus on Telecom, 2010: Working with catering to CSPs, ISVs and fortune 500 companies TEMs and 3 of top 10 CSPs in US 1999: Started as a spin off 2009: Acquisition of PCT 2011: Expansion of from Jhaver Group. strengthened focus in Chennai facility. • Formed as Prodapt North American Market Solutions. and added new delivery Ranked as Deloitte • Catered to Logistics, center in Portland, Oregon. Technology Fast 500 Healthcare, company(APAC) Manufacturing & Telecom.11/20/2012 Prodapt Confidential @ 2012 Slide 4
  5. 5. Service Offerings for CSP - Product/Technology Assessment and Implementation Wireline - COTS, Legacy and Bespoke solution Implementation - System Integration through EAI Platforms - Product Customization - Application Dev., Maintenance & Enhancements - Production Support & Administration - 24x7 Help desk –TLCM (L1/L2 support) - Monitoring Communication - New Product/Service rollout testing Cable ISP Service - System & Integration testing - Multi-Vendor envmt. testing(OSS/BSS) - IT Applications QA & Testing Provider - Legacy to COTS migration - COTS version migration - Platform/Database Migration - Data Migration - Order Management Services - Engineering - Sales Support Wireless - Customer Support Services - Service Delivery Functions11/20/2012 Prodapt Confidential @ 2012 Slide 5
  6. 6. CSP Domain Competency based on eTOM Framework OPERATIONS OPERATIONS SUPPORT & FULFILLMENT ASSURANCE BILLING READINESS Customer Relationship Management Customer Interface Management Marketing Selling Problem Customer QoS / Billing & Revenue CRM Support & Fulfillment SLA Handling Management Readiness Response Order Handling Management Retention & Loyalty Service Management & Operations Service Configuration Service Problem Service Quality Service & Specific SM&O Support & & Activation Management Management Instance Rating Readiness Resource Management & Operations Resource Resource Resource Trouble Performance RM&O Support & Management Management Provisioning Readiness Resource Data Collection & Processing Supplier / Partner Relationship Management S/P Problem S/P S/P Settlements & S/P Requisition Reporting & Performance Billing Management S/PRM Support & Management Management Management Readiness Supplier / Partner Interface Management Strong Moderate11/20/2012 Prodapt Confidential @ 2012 Slide 6
  7. 7. COTS Services PRODAPT provides BSS/OSS Implementation Services with a view to: Sample COTS - Standardize Operational Process - Facilitate quick roll out of services and availability to customers - Improve customer satisfaction • Business Process Study Pre- • Planning towards a COTS Implementation Implementation • Gap & Fitment Analysis • Migration Study Services • Project Scoping & Sizing • Turnkey Implementation Areas of Expertise • Functional Consulting Implementation • Feature Enablement Fulfillment: Order Management, Service Network Inventory, Services • Product Extensions Activation, Provisioning and Engineering tools • Product Customization/Automation Assurance: Workforce Management, Fault and Event Management, Performance Management, Quality of Service (QoS) Management, Network and Service Testing, Network Traffic • Version Upgrades/ OBF upgrades management, Service Level Agreement (SLA) Monitoring and • 24 X 7 Support & Maintenance Trouble Ticket Management Post- • Trouble-Shooting, Break-fix errors Implementation • Fine Tuning of Configuration & Programs Billing: Bill Invoice Management, Bill Payments and Receivables Services • User Training Management, Bill Inquiry handling, Charging, Service Guiding and • Enhancements & Rollout Mediation, Resource Guiding and Mediation, S/P Settlements and Payments Management11/20/2012 Prodapt Confidential @ 2012 Slide 7
  8. 8. Consulting Services Business Transformation IT Transformation Wireline • Business Process Consulting • Architecture Assessment • Product Portfolio Rationalization • IT Cost Savings and Synergy • eTOM, NGOSS, SID • Legacy to COTS Transformation • Business Capabilities Assessment • Portfolio Rationalization Industry Efficient and Standards & • KPIs • Change management Repeatable Best Practices • ITIL V3.0Implementation Processes Business IT • COTS Road Map Differentia ted Lower TCO Customer Exp. Broadband Wireless Predictable and Consistence Faster Time to Services Organization Process Resolve Organization Process Consulting Faster Time to Market • Lean , Agile Methodology Reduced Churn • Organizational Change • Process Optimization management • Process Re -engineering • Operating Model • BPM • Training • IT Processes, Business Processes, Organizational Processes Cable/MSO11/20/2012 Prodapt Confidential @ 2012 Slide 8
  9. 9. Service Offerings to TEM Product Engineering Handset Routing & • Idea generation and Incubation Devices Switching • Product and Component Development • Product Demo and Proof of Concept Development • Solution Validation Access • Product Modernization & Reengineering NMS Equipment Product Sustenance Telecom • Product Customization • Migration and Porting Services Equipment • Production Support and Product Line Manufacturer maintenance EMS Satellite Product QA & Testing Solutions • Product Rollout Testing • System and Integration testing during deployment • NMS/EMS testing Deep Customer • Localization and Internationalization Packet Premise Testing Inspection Equipment • Ecosystem Application QA and Testing • Interop Testing11/20/2012 Prodapt Confidential @ 2012 Slide 9
  10. 10. TEM Competency • Data Communication & Convergence Technologies • Satellite and Wireless Communication Technologies such as DVB-RCS Systems. • Data Networking Technologies for Satellite Network Elements, Element Management, Performance Acceleration, Next Generation Satellite Modem, 3GPP/3GPP2 Standards. • Deep Packet Inspection and Lawful Intercept Technologies such as Intrusion Detection Systems, Datacom OEM Layer2 to Layer7 Content Processing, Protocol Correlation, Call Flow analysis for Wireline and Wireless • Customer Premise Equipment (CPE) Management - Auto-Configuration, Dynamic Service Provisioning, Software/Firmware Image Management, Status and Performance Monitoring Network / Element Management using TR-069 and other protocols (TR-098, TR-104, TR-106, TR-110, TR-111, TR-135, TR-140) • Femtocell Management TR-196, TR-609 etc • Broadband Services - Wifi, Firewall, QoS, Content Filtering, VoIP, IP Video & Gaming • Cable Modem Provisioning - Docsis, Packet Cable Standards. Emergency 911 • Transaction Service System - ALI, MSAG, TN & SOI Processing [Security & Authentication mechanism as per NENA5 for Telco interface] • Emergency Network Provisioning Systems - MSAG, ALI, ESN, TN database management • Manage Wire-line and Wire-less network data • Ensuring data accuracy across all the stakeholders of the emergency network (PSAP, Telco, County, DIU) • Next Generation Intelligent Emergency Network (IEN) component suite – SNR, RG, EIS11/20/2012 Prodapt Confidential @ 2012 Slide 10
  11. 11. Engagement Model11/20/2012 Prodapt Confidential @ 2012 Slide 11
  12. 12. Core values The Values of Integrity, Commitment, Customer • Core Value Committee focus, Collaboration and Excellence (VOIC3E) are our • Core Value Champions organizational core values. • Core Value Policies we consider our values – ‘VOIC3E of Prodapt’ absolutely non- negotiable and would not compromise under any situation. We • Core Value Programs consider ourselves successful only when our values are not violated in the process. • Incident Reporting Our VOIC3E is our identity Integrity Customer Focus Commitment Excellence Collaboration11/20/2012 Prodapt Confidential @ 2012 Slide 12
  13. 13. Value Proposition Home for Telecom experts - about 20% of our employees have been IT consultants and practitioners for more than 15 years; Dedicated CSP and TEM CoEs Experience With less than industry average turnover rate since our inception, the knowledge we’ve gained stays with us. Talent retention Value Unbiased attention – Engagements big or small; large competitors provide focus based on the Proposition Unbiased Service size of the engagement or the client. Accountability Close relationship with all our Customer Stakeholders at all times. 95% of our customers Reference-able re-engage with us over several years. Clients One of few companies to work with 3 of 5 largest CSPs in US and Fortune 500 companies. References arranged based on request.11/20/2012 Prodapt Confidential @ 2012 Slide 13
  14. 14. Thank You