8/12/2015 Prodapt Confidential @ 2015 Slide 18/12/2015 Prodapt Confidential @ 2015
ProdaptOverview
8/12/2015 Prodapt Confidential @ 2015 Slide 2
Healthcare
Leaders in
Neutraceutical
Products across
South Asia
The Jhaver G...
8/12/2015 Prodapt Confidential @ 2015 Slide 3
WhoisProdapt?
Strong position as a unique mature “only communication focused...
8/12/2015 Prodapt Confidential @ 2015 Slide 4
Inch-wide&Miledeep
Servicing the key players
in the Communication
Industry’s...
8/12/2015 Prodapt Confidential @ 2015 Slide 5
Ifyouare….
…wecanhelpyou!
Establish your IT & Network roadmap –
build, refac...
8/12/2015 Prodapt Confidential @ 2015 Slide 6
Prodapt’sOfferings
OSS / BSS Services
Access and enablement platforms
Servic...
8/12/2015 Prodapt Confidential @ 2015 Slide 78/12/2015 Prodapt Confidential @ 2015 Slide 7
B/OSSServices
8/12/2015 Prodapt Confidential @ 2015 Slide 8
O/BSSStrategy|Services&ExpertizeLandscape
Functional
Expertize
Managed
Servi...
8/12/2015 Prodapt Confidential @ 2015 Slide 9
O/BSSManagedServicesOverview
Legacy On-PremisePrivate Cloud Hybrid Cloud Pub...
8/12/2015 Prodapt Confidential @ 2015 Slide 10
O/BSSFunctionalExpertizeOverview
Customer
Relationship
Management
Fulfillme...
8/12/2015 Prodapt Confidential @ 2015 Slide 11
O/BSSProductsExpertize
Service Delivery & Fulfillment Network & Service Ass...
8/12/2015 Prodapt Confidential @ 2015 Slide 12
Digital Managed Services
Enterprise Mobility Services
Managed Services
Solu...
8/12/2015 Prodapt Confidential @ 2015 Slide 13
BI&AnalyticsServices
Strategy and Consulting
Data mining, modelling, and KP...
8/12/2015 Prodapt Confidential @ 2015 Slide 14
Enterprise(B2B)&Residential(B2C)Services
(B2B) Enterprise & Wholesale Servi...
8/12/2015 Prodapt Confidential @ 2015 Slide 15
BusinessTransformationServices
Non-Business Processes Oriented Vertical Dom...
8/12/2015 Prodapt Confidential @ 2015 Slide 16
O/BSSFrameworks|ServiceAssuranceDashboard (1/2)
Easy monitoring of several ...
8/12/2015 Prodapt Confidential @ 2015 Slide 17
Prodapt–O/BSSProprietaryFrameworks (2/2)
IoT - O/BSS
Framework
Service
Fulf...
8/12/2015 Prodapt Confidential @ 2015 Slide 18
CustomerProof-Points
Windstream | US | Multi-play Operator
WIN Services - B...
8/12/2015 Prodapt Confidential @ 2015 Slide 19
CustomerProof-PointsIContd.
CenturyLink | US | Multi-Play
Operator (37 stat...
8/12/2015 Prodapt Confidential @ 2015 Slide 208/12/2015 Prodapt Confidential @ 2015 Slide 20
M2M/IoTServices
8/12/2015 Prodapt Confidential @ 2015 Slide 21
Transportation
Device
Monitor
Dashboard
Service
Management
IoT Middleware
&...
8/12/2015 Prodapt Confidential @ 2015 Slide 22
M2M Offerings& Capabilities
Business Reporting and Dashboards
Development o...
8/12/2015 Prodapt Confidential @ 2015 Slide 23
ProdaptM2M/IoT–Frameworks
In-house middleware platform, ETSI Compliant (NSC...
8/12/2015 Prodapt Confidential @ 2015 Slide 24
ProdaptM2M/IoT–FrameworksIContd.
Service management portals & device manage...
8/12/2015 Prodapt Confidential @ 2015 Slide 25
M2M/IoTTechnologyExpertise
Programming Language
C, Embedded C, C++, Java,
H...
8/12/2015 Prodapt Confidential @ 2015 Slide 268/12/2015 Prodapt Confidential @ 2015 Slide 26
NetworkProductEngineeringServ...
8/12/2015 Prodapt Confidential @ 2015 Slide 27
ProdaptDomainExpertise
Media gateways, Session
Border Controller
SIP Server...
8/12/2015 Prodapt Confidential @ 2015 Slide 28
NetworkEngineeringCapabilities
NETWORK
ENGINEERING
CAPABILITIES
EDGE &
ACCE...
8/12/2015 Prodapt Confidential @ 2015 Slide 29
TechnologyExpertise
Embedded Development
C & C++
Network Processor & Device...
8/12/2015 Prodapt Confidential @ 2015 Slide 30
In-houseFrameworks
Automation Frameworks
Selenium based automation framewor...
8/12/2015 Prodapt Confidential @ 2015 Slide 318/12/2015 Prodapt Confidential @ 2015 Slide 31
TelecomBusinessProcessServices
8/12/2015 Prodapt Confidential @ 2015 Slide 32
BusinessProcessServices-Offerings
Fulfillment Assurance Billing Network
Man...
8/12/2015 Prodapt Confidential @ 2015 Slide 33
Process Consulting Approach
Pre-Visit Planning Data Gathering
Process Diagr...
8/12/2015 Prodapt Confidential @ 2015 Slide 34
Process DocumentationApproach
Submit &
Sign off
Parallel review
Pre-visit P...
8/12/2015 Prodapt Confidential @ 2015 Slide 35
BusinessIntelligence&Analytics*
One stop solution for all
analytics needs o...
8/12/2015 Prodapt Confidential @ 2015 Slide 36
BusinessProcessOptimizationasanenabler
OurProcessOptimizationModel-Measure ...
8/12/2015 Prodapt Confidential @ 2015 Slide 37
BusinessProcessServices-DeliveringCustomerValue
Differentiators
Optimizatio...
8/12/2015 Prodapt Confidential @ 2015 Slide 38
CaseStudy:OrderEntrytoActivation
Business Benefits
Scope Customer Challenge...
8/12/2015 Prodapt Confidential @ 2015 Slide 39
CaseStudy:Pre-billchecks
Business Benefits
Scope Customer Challenges Prodap...
8/12/2015 Prodapt Confidential @ 2015 Slide 408/12/2015 Prodapt Confidential @ 2015 Slide 40
RemoteInfrastructureServices
8/12/2015 Prodapt Confidential @ 2015 Slide 41
RIMProposition–ProgressiveValueDelivery
Execution Stability
• Purpose build...
8/12/2015 Prodapt Confidential @ 2015 Slide 42
EngagementVehicles
• Data Centre Operations [DC-Ops]
• Technical Operations...
8/12/2015 Prodapt Confidential @ 2015 Slide 43
Engagement–BeyondOperations
• 360 Reporting for Customers and Automation
• ...
8/12/2015 Prodapt Confidential @ 2015 Slide 44
(VOIC3E)
The Values of Integrity, Commitment, Customer
focus, Collaboration...
8/12/2015 Prodapt Confidential @ 2015 Slide 45
ValueProposition
Experience
Talent retention
Unbiased service
Accountabilit...
8/12/2015 Prodapt Confidential @ 2015 Slide 46
CustomerSpeak
SVP – Large Wireline Service Provider
After interviewing seve...
8/12/2015 Prodapt Confidential @ 2015 Slide 47
Thank You
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Prodapt corporate overview

  1. 1. 8/12/2015 Prodapt Confidential @ 2015 Slide 18/12/2015 Prodapt Confidential @ 2015 ProdaptOverview
  2. 2. 8/12/2015 Prodapt Confidential @ 2015 Slide 2 Healthcare Leaders in Neutraceutical Products across South Asia The Jhaver Group has been doing Business in India for over 120 years with a wide range of business, Employing over 13000 employees in more than 60+ locations Agricultural Chemicals Leading Bulk and Formulation Chemicals company of pesticides, insecticides and weedicides. Software & IT Software solutions , services & BPO company for the communications industry Infrastructure Development of logistics and distribution infrastructure across India Apparel Accessories Oldest, largest, Indian zipper fastener company. Other businesses - Bullet Proof Jackets and Coated Fabrics TheJhaverGroup
  3. 3. 8/12/2015 Prodapt Confidential @ 2015 Slide 3 WhoisProdapt? Strong position as a unique mature “only communication focused” company demonstrating year over year solid organic growth Long standing relationship with leading CSPs in the US, largest cable operator in Europe and the largest CSP in Africa Right-Sized , Flexible Partner – with multi shore delivery model Operated across United States, Europe, Africa, headquartered in India Trusted Partner to leaders in communication industry, including Fortune 500 customers > 95% of clients have re-engaged Growing Organization with an impressive year on year growth of 30% (FY2013) A Deloitte Fast 50 & Dataquest Top 250 company
  4. 4. 8/12/2015 Prodapt Confidential @ 2015 Slide 4 Inch-wide&Miledeep Servicing the key players in the Communication Industry’s Chain of Value - CSP’s, ISV’s and NEM’s Technology alliances with leading technology partners like Oracle, Netcracker, Comptel, Amdocs and Cisco Deep Wireline, Wireless, Satellite and Cable domain expertise Mature and proven OSS/BSS Yelecom operation N/w engineering and M2M/IoT practices Technical and program leadership alumni from leading CSP’s, ISV’s and SI’s 360°Transforming client experience
  5. 5. 8/12/2015 Prodapt Confidential @ 2015 Slide 5 Ifyouare…. …wecanhelpyou! Establish your IT & Network roadmap – build, refactor, or buy COTS products for the requirement at hand Ensure continuous availability and maintenance of your IT & Network application and solutions while reducing the TCO and streamlining the Operations Continuously improve your ecosystem in the form of application enhancements, upgrades, consolidations, integrations, and customizations Operate, redefine, and refine your operations business in support of your business and financial goals Create/manage a new revenue stream by helping you deliver M2M/IoT related services through our offerings Revamp/repurpose solutions to support new technologies (LTE), business models (M2M) and regulations Adopt new software delivery models like iterative and agile Focus on next generation products by maintaining legacy systems Qualify the readiness of solutions and products to be introduced into a CSP ecosystem Maintain/enhance your IoT/M2M middleware platform and integrate a variety of sensors, CPE so as to facilitate the adoption of your platform in dynamic market Reduce the concept-to-market of CSP network equipment products Ensure conformance of devices to industry standards and regulations Qualify the functioning and interoperability of devices with the network Gain CSP Perspective during Product inception/implementation …a Communication Service Provider … an Independent Software Vendor … a Network Equipment Manufacturer
  6. 6. 8/12/2015 Prodapt Confidential @ 2015 Slide 6 Prodapt’sOfferings OSS / BSS Services Access and enablement platforms Service enabling middleware and application services Data storage and Big Data Analysis M2M Device / Gateway Testing Protocol and USIM conformance Architecture and Design Production support and managed services System integration and implementation QA & testing Migration & Conversions Fulfillment Assurance Billing Network management Process Consulting Process Documentation Business Intelligence & Analytics Routers & Switches Access equipment Satellite solutions Femtocell & Broadband Management Services Customer premises equipment Deep Pocket inspection Telecom Business Process ServicesM2M/IoT Solutions & Offerings Network Product Engineering Remote Infrastructure Services Consulting Services B/OSS Architecture and Roadmap Business Consultancy Business Case and Feasibility Study Solution selection, RFQ and RFP IT and Process Design Implementation Support Data Centre Operations - End-to-end Management Technical Operations - L3/L4 Support DevOps - 360 Reporting for customers and Automation Projects - Migration of Monitoring system Engineering Services
  7. 7. 8/12/2015 Prodapt Confidential @ 2015 Slide 78/12/2015 Prodapt Confidential @ 2015 Slide 7 B/OSSServices
  8. 8. 8/12/2015 Prodapt Confidential @ 2015 Slide 8 O/BSSStrategy|Services&ExpertizeLandscape Functional Expertize Managed Services (Proprietary Frameworks & Tools) ON-PREMISE HYBRID CLOUD PUBLIC CLOUD Products Expertize (sample list) Business Services PRIVATE CLOUD Bundled with Business Process Services Service Delivery & Fulfillment Network & Service Assurance Integrated Customer & Revenue Management Inventory Management Order Management Fulfillment & Service Orchestration Provisioning & Activation) Service Quality Management Performance, Fault & Event, Management Network Discovery Reconciliation Product Catalog & Policy Management Real-time Rating & Charging Customer Self-Care & Multi-Channel Support Billing & Financials & Wholesale Billing Digital Mobility BI & Analytics B2B & B2C Business Transformation Product Strategy Consulting Application Production Support Application Development & Maintenance Enterprise Architecture & Business Analysis Implementation & Integration Quality Assurance & Testing Migration & Conversion Program & Project Management Infrastructure Support
  9. 9. 8/12/2015 Prodapt Confidential @ 2015 Slide 9 O/BSSManagedServicesOverview Legacy On-PremisePrivate Cloud Hybrid Cloud Public Cloud Product Strategy Consulting Enterprise Architecture & Business Analysis Application & Data Migration/ Conversion Application Production Support Implementation & Integration Program & Project Management Application Development & Maintenance Quality Assurance & Testing Infrastructure Support Services
  10. 10. 8/12/2015 Prodapt Confidential @ 2015 Slide 10 O/BSSFunctionalExpertizeOverview Customer Relationship Management Fulfillment Assurance Billing Service Management & Operations Resource Management & Operations Supplier/ Partner Relationship Management Operations Support & Readiness CRM Support & Readiness Marketing Fulfillment Response Selling Order Handling Problem Handling Customer QoS/SLA Management Billing & Revenue Management Customer Interface management Retention & Loyalty SM&O Support & Readiness Service Configuration & Activation Service Problem MGMT Service Quality MGMT Service & Specific Instance Rating RM&O Support & Readiness Resource Provisioning Resource Trouble MGMT Resource Performance MGMT Resource Data Collection & Processing S/PRM Support & Readiness S/P Requisition MGMT S/P Problem Reporting & MGMT S/P Performance MGMT Supplier/ Partner Interface MGMT S/P Settlements & Billing MGMT Moderate Strong Medium
  11. 11. 8/12/2015 Prodapt Confidential @ 2015 Slide 11 O/BSSProductsExpertize Service Delivery & Fulfillment Network & Service Assurance Integrated Customer & Revenue Management Inventory Management Order Management Fulfillment & Service Orchestration Provisioning & Activation) Service Quality Management Performance, Fault & Event, Management Network Discovery Reconciliation Product Catalog & Policy Management Real-time Rating & Charging Customer Self-Care & Multi-Channel Support Billing & Financials & Wholesale Billing Functional Expertize
  12. 12. 8/12/2015 Prodapt Confidential @ 2015 Slide 12 Digital Managed Services Enterprise Mobility Services Managed Services Solutions for Mobile Application Management (MAM) Mobile Device Management (MDM) Cloud Integration Data Migration to Cloud Application Migration to Cloud Cloud Application 24*7 support Cloud Operations Support Cloud Quality Assurance & Testing Cloud Application Strategy Digital Cloud Services Digital – Interactions Marketing Customer Experience Customer & Marketing Analytics Digital Mobility Services- Strategy Consulting Digital Services Mobility Services Managed Services for Development Customization User Experience Integration & Consolidation Analytics Testing & Upgrade Determine Functionalities & Requirements Development Support Recommendations based on business needs Integration with O/BSS eco-system applications BYOD Support & Operations Authenticating & Access CMDB, Asset & Service Catalog Management Acquiring, Managing, Retiring Devices Reports & Dashboards Mobile Strategy Consulting Mobile Application Management (MAM) Mobile Device Management (MDM) DigitalandMobilityServices
  13. 13. 8/12/2015 Prodapt Confidential @ 2015 Slide 13 BI&AnalyticsServices Strategy and Consulting Data mining, modelling, and KPI based formulae creation for deriving meaningful insights from available analytical data. e.g. Average Revenue Per User (ARPU) , Average Margin Per User (AMPU), Minutes of Use (MOU), Growth, Churn, Lead Conversion, Ticket Closing Efficiency, Collection Efficiency. related reports using statistical tools. Design & Implementation Management of day -to-day operations and maintenance of the BI / Analytics implementation covering production support of applications, security maintenance of the data and infrastructure management. Customer & Marketing Intelligence & Analytics Customer Segmentation 360 Degrees View CRM Analytics Churn Management Customer Services Analytics Network & Service Intelligence & Analytics Revenue Intelligence & Analytics Usage Data Insight Revenue Assurance Fraud Detection Revenue Leakage Payments & Collection Utilization /Traffic Analysis Reliability / Availability Capacity Analysis Inventory Management Analytics Services Usage Services Profiling Product Planning Service Activation Service Fulfillment & Assurance BI & Analytics Domains Design and implementation of BI/Analytics tools and infrastructure setup based on business requirements and data from various O/BSS applications such as order management, inventory, network fault & performance management, customer management etc. Define Strategy Roadmap, Technology Evaluation & Recommendations after thorough analysis of key elements such as engagement strategy, data, tools and resources to setup BI/Analytics practice for CSPs to provide valuable and meaningful information about their customers, network performance, revenue management, etc. Analysis and Reporting Extended Management
  14. 14. 8/12/2015 Prodapt Confidential @ 2015 Slide 14 Enterprise(B2B)&Residential(B2C)Services (B2B) Enterprise & Wholesale Services (B2C) Residential Services Mobile Services e.g. Voice, Data, Messaging, Fixed-Mobile Convergence, Voice Mail, Mobile Device Management Hosted Telephony e.g. MS Hosted Lync, Office, SharePoint, Exchange; Cisco HCS, IP-Centrex-Broadsoft. Cloud Enablement e.g. managed services for applications, infrastructure monitoring, etc. Unified Communications e.g. Presence, Instant Messaging, Audio, Video, etc. Multi-Site, Multi-Channel, Multi-Currency, Multi- Country Taxation, Bulk Ordering, Volume Rating/Pricing. Mobile Services e.g. Voice, Data, Messaging Home Phone e.g. local & international calling, Voice Mail, Call forwarding, etc. High Speed Internet Digital TV Bundles Service Delivery & Fulfillment Network & Service Assurance Integrated Customer & Revenue Management Inventory Management Order Management Fulfillment & Service Orchestration Provisioning & Activation) Service Quality Management Performance, Fault & Event, Management Network Discovery Reconciliation Product Catalog & Policy Management Real-time Rating & Charging Customer Self-Care & Multi-Channel Support Billing & Financials & Wholesale Billing Functional Expertize
  15. 15. 8/12/2015 Prodapt Confidential @ 2015 Slide 15 BusinessTransformationServices Non-Business Processes Oriented Vertical Domain Analysis End-to-End Solution Architecture Analysis (IN & IT Integration with Eco-System) Business Process Oriented Analysis (“As-Is” and “To-Be” processes) E2E Business Processes Drill Down Related Application Analysis Marketing Offerings Lead to Order Order to Service Service to Bill Bill to Payments Issue Resolution Operations Product Catalog Campaign & Sales Force Automation Customer & Order Management Rating, Charging, Promotions Billing & Financials Case & Interaction Mgt Business Operations Business Process & Architecture Design deals with the processes that control System, People & Partners in an organization Change Governance establishes the processes needed for the successful ongoing transformation at the organization  A structured process for assessing all change impacts  A view that spans all enterprise initiatives for understanding & analyzing change  An outline of the relationships between all internal and external groups involved for obtaining direction and requiredapproval Change Management A proactive, structured process of realizing major business transformation at an organizational and individual level A change management plan will identify & communicate changes related to:  Enterprise processes and systems  Operating principles and policies  Roles & responsibilities  Skills, behaviors, mindsets  People systems to influence their alignment and motivation Migration Testing OA&M Infrastructure Platform & Security Performance & benchmarking
  16. 16. 8/12/2015 Prodapt Confidential @ 2015 Slide 16 O/BSSFrameworks|ServiceAssuranceDashboard (1/2) Easy monitoring of several key parameters such as Order status, application performance, etc. across different applications and different geographies SimplifiedTracking– UnifiedView EnhancedMonetizing Opportunities Improved CustomerSatisfaction Easy monitoring of several key parameters such as Order status, application performance, etc. across different applications and different geographies Reduced time taken for issue identification and resolution through color coded UI and in depth data available in the dashboard that in turn results in improved customer satisfaction and loyalty.
  17. 17. 8/12/2015 Prodapt Confidential @ 2015 Slide 17 Prodapt–O/BSSProprietaryFrameworks (2/2) IoT - O/BSS Framework Service Fulfillment Framework Fault Localization Framework Automated Testing (PACO) w/ Dashboard Complete Test management Suite for managing test cases, test data and automation, dashboard with integrated view of application, system performance & availability monitoring. Automated order to activate framework for service fulfillment, using Oracle & In-house developed application agnostic integration cartridges for Catalogue Driven Provisioning. OSS Alarm correlation, fault isolation automation with inventory – GIS integration to improve customer & network response as well as overall efficiency for the enterprise. AcceloPRO Migration Framework ETL Migration Accelerator for faster & accurate migrations, with comprehensive analysis process for mapping, cleansing, extensive validation , effective fallout mgt, single point of execution, reporting & notification. Customer on-boarding framework with pre- integrated workflows for various IoT business verticals e.g. Fleet Management, Emergency response, etc.
  18. 18. 8/12/2015 Prodapt Confidential @ 2015 Slide 18 CustomerProof-Points Windstream | US | Multi-play Operator WIN Services - B2B & B2C: Broadband, digital phone, IP based Voice & Data Services and HDTV services • Managed Services for 60+ O/BSS in- house and 3rd party applications • Key Managed services include 24*7 application management, migration & conversions for the various acquisitions, development, deployment, quality assurance & testing for the O/BSS stack of applications LGI | 14 countries in Europe | Largest Cable Operator LGI Services - B2B and B2C: Cable & Mobile • Introduced service assurance dashboard for BI & analytics for both, business & operational management users (rolling out across multiple countries) • Managing 24*7 mobile business operations • Unified Service Management solution testing & support • Kenan billing system enhancements • Integration with O/BSS in-house & 3rd party applications Prodapt Services Prodapt Services
  19. 19. 8/12/2015 Prodapt Confidential @ 2015 Slide 19 CustomerProof-PointsIContd. CenturyLink | US | Multi-Play Operator (37 states) CTL Services - B2B & B2C: Broadband, voice, data, digital TV, cloud, security, IT Managed services, home automation • Managed Services for key O/BSS in-house and 3rd party applications • Key Managed services include 24*7 application management, migration & conversions, development, deployment, quality assurance & testing for the O/BSS stack of applications • NIC Transformation – business analysis, data auditing, conversion • Network analytics & reporting for management & operational users BHN | US | Multi-Play Operator (5 states) BHN Services - B2B & B2C: Broadband, voice, data, video, cloud, home automation , IT managed services • Transformation for eCommerce/PoS/OM - Architecture, Business Requirements, Managed services for PM & Testing, integration with in-house & 3rd party applications for all phases • Overall eco-system IT architecture evaluation & alignment with current business needs & proposal for roadmap applications. • Strategy consulting for mobility services and cloud applications. RigNet | Global | 45 countries • RigNet Services – B2B: Managed remote communications (via fixed, satellite, LTE, microwave) for voice, data to energy industry • ITSM Transformation – evaluation of current roadmap & product strategy & roadmap definition • Product Consultancy, Architecture, Requirements, Implementation & testing of Cloud Applications for IT & global operations team • Integration of Cloud application with on premise & cloud O/BSS applications e.g. NMS/EMS SolarWinds, SAP (Cloud), Customer Portal, etc. Prodapt Services Prodapt Services Prodapt Services
  20. 20. 8/12/2015 Prodapt Confidential @ 2015 Slide 208/12/2015 Prodapt Confidential @ 2015 Slide 20 M2M/IoTServices
  21. 21. 8/12/2015 Prodapt Confidential @ 2015 Slide 21 Transportation Device Monitor Dashboard Service Management IoT Middleware & Data Analytics Prodapt M2M Service Management Prodapt IoT Middleware Big Data Analytics ETSI Device Model Customer Management Public Safety Asset Tracking B2B Customers B2C customers Prodapt M2M Gateway Enablement M2M Gateway Prodapt’sIoTBusinessAccelerators TheIoTValueChain Telco’s Connectivity Railways
  22. 22. 8/12/2015 Prodapt Confidential @ 2015 Slide 22 M2M Offerings& Capabilities Business Reporting and Dashboards Development of Business reports and dashboard using Big Data analytics Building M2M/IoT Frameworks Prodapt’s M2M/IoT Middleware Framework – Pronet Prodapt’s Multi Protocol Agent Framework Prodapt’s Service Management Framework Partnership with M2M Vendors Partnership with Sensor logic from Gemalto Partnership with Zoho Partnership with Gateway vendors M2M/IoT Device Gateway Testing IoT Device Gateway Testing IP and non-IP devices Setting up M2M lab and certification. IoT Devices Communication CWMP – CPE WAN Management Protocol based remote device monitoring; TR069/PD-174, OD-278, OD-282 Protocol conformance testing DHCP, IPV4 for broadband CPE’s IoT Integration with OSS/BSS Integration M2M platforms with OSS/BSS systems IoT Mobile Application Development Android and IOS development IoT Vertical application Development Expertise in building Web applications for verticals like Home Automation, Public Safety, Smart Metering, Fleet Management, SmartCity M2M Offerings
  23. 23. 8/12/2015 Prodapt Confidential @ 2015 Slide 23 ProdaptM2M/IoT–Frameworks In-house middleware platform, ETSI Compliant (NSCL – Network Service Capability Layer) Cloud enablement, highly scalable through statelessness Service driven frame work, In-house framework for flexible rule and notification engine Big data storage Prodapt IoT Middleware Platform M2M Gateway - Mobile and broadband gateway Protocols Expertise - Zigbee, RS-232, Z-Wave, Wi-Fi, 802.15.4, UPnP, 6LoWPAN, MQTT, CoAP Protocol adaptor framework for various south bound and north bound interfaces CWMP – CPE WAN Management protocol based remote device monitoring: TR069/PD-174, OD-278, OD-282 In-house developed frameworks: To simulate any type of devices/sensors for scalability and various real-time scenario Prodapt M2M Device Enablement Framework
  24. 24. 8/12/2015 Prodapt Confidential @ 2015 Slide 24 ProdaptM2M/IoT–FrameworksIContd. Service management portals & device management portals: Service provisioning/subscription portals; Providing M2M “Service-view” rather than “Device” view; Customer/Enterprise Self Management portals Application Framework: Easy integration with any M2M use cases End user mobile apps for monitoring and controlling M2M services and devices Prodapt M2M Service Management Framework Framework has a data streaming engine, which takes the data from different sources and processes all kinds of data Six vertical technical pillars forms the core framework and data from NO SQL DB is used for Analytics and Reporting Framework delivers insights based on the enterprise needs, thereby reducing the churn and increasing customer retention and loyalty Real-time retrieval of big data for analytics, fraud identification, alerts, etc. Big Data Analytics Framework
  25. 25. 8/12/2015 Prodapt Confidential @ 2015 Slide 25 M2M/IoTTechnologyExpertise Programming Language C, Embedded C, C++, Java, HTML/5, java script, CSS, JNI, Socket programming Device Protocols Zigbee, Bluetooth Messaging Communication REST, TCP/IP, HTTP, SSH, MQTT, AMQP Web Servers Tomcat, Jetty, Apache HTTPd, NginX, Websphere, Weblogic Enterprise Service Bus WSO2, Oracle OSB Application Stack Jquery, EmberJS, Angular JS, Backbone, Bootstrap etc Rules Engine Drools, Esper, Proprietary rule engine Data Store mongoDB, Hadoop, HBase, Postgres, MySQL etc Design UML/OOAD, Tools: Borland Together, StarUML, Rational Rose Framework Spring, Struts, JSF, Hibernate Design Patterns Java, J2EE
  26. 26. 8/12/2015 Prodapt Confidential @ 2015 Slide 268/12/2015 Prodapt Confidential @ 2015 Slide 26 NetworkProductEngineeringServices
  27. 27. 8/12/2015 Prodapt Confidential @ 2015 Slide 27 ProdaptDomainExpertise Media gateways, Session Border Controller SIP Servers - Proxy, Registrar servers Border gateway functions DSLAMs - ATM, IP DSLAMs Optical Network Elements Core, Access and Edge Routers Wireless networks – 3G/LTE Broadband Networks Emergency Domain MVNO/MVNE IPv4 and IPv6 IMS & VoIP QoS & Traffic Engineering Security, VPNs Remote Management Policy Routing Deep Packet Inspection GIS Call Admission Control (CAC) & Bandwidth Resource Management SIM Life Cycle Management IPv4, IPv6 family of protocols (PPP, NAT, DHCP, DNS) SS7 & CAMEL Element & Network Management Protocols (SNMP, TR-069, TL1) Security Protocols (L2TP, IPSec, IKE, SSL) VoIP Protocols (SIP/H323, Megaco, MGCP, SIGTRAN) NMS/EMS Routing & Switching Handset Devices CPE DPI Access Equipment Satellite Network OSS/BSS Network Management Portal Dev Charging Solution Network Rollout BI Middleware M2M Offerings Functional Expertise Domain Expertise Protocol Expertise Network Element Expertise
  28. 28. 8/12/2015 Prodapt Confidential @ 2015 Slide 28 NetworkEngineeringCapabilities NETWORK ENGINEERING CAPABILITIES EDGE & ACCESS NETWORKS BROADBAND ACCESS NETWORKS TRANSPORT NETWORKS SATELLITE NETWORKS EMERGENCY RESPONSE NETWORKS EMS/NMS Product Development Network Architecture and Roadmap System Engineering Design Software Architectures, Prototyping & Evaluation Software Development, Migration & Optimization Software Integration and Fast-Path Optimization Protocol Adaptors Product Sustenance & Support Software Maintenance, Feature Enhancement & Release Management EOS / EOL Product Ownership Report Investigation and Bug Fixing L1,L2 & L3 Support Product QA & Testing Testing Strategy Definition Unit, Functionality, Integration & Regression testing Test Automation, Release Testing & UAT Support Network Integration, End-End Testing, Interoperability Testing System Integration & Validation Services Integration of network elements with communication service provider infrastructure Integration with O/BSS systems Network Rollout & Validation MVNO/E System Integration Services
  29. 29. 8/12/2015 Prodapt Confidential @ 2015 Slide 29 TechnologyExpertise Embedded Development C & C++ Network Processor & Device Driver Development Protocol Stack & System Software Porting to hardware Various RTOS – Linux, VxWorks Application C++/Java/J2EE/.NET Interface : JMX, RMI, JMS, CORBA, Web services Frame work : Spring, Struts, JSF, Hibernate Messaging communication – REST, TCP/IP, HTTP, SSH, MQTT, AMQP Database Relational & Non relational database Tandem Oracle, PL-SQL, SQL Server, MySQL, Informix Mongo DB Redundancy implementation Big Data - Hadoop ETL Tools – Informatica Testing & Test Automation Automation Frameworks Selenium RC/Web driver Perl, Python, SHELL QTP Performance Simulators Silk Performer Load Runner
  30. 30. 8/12/2015 Prodapt Confidential @ 2015 Slide 30 In-houseFrameworks Automation Frameworks Selenium based automation framework for application testing automation Perl based framework for Network element automation Performance Simulators For Broadband network Residential gateway simulation CDR Generator for Voice/SMS/Data for MVNOs IPS ProTrac – Bluetooth Beacon based use case GIS Mobile Tower Location App using ArcGIS Work Force management integrated with GIS (IBISS) for Infrastructure, Equipment and Inventory of MetaSolv system Mobile Apps Emergency Tracking Application On call Mobile Application SDN/NFV Working on implementing a use case – Virtualization of CPE (VE-CPE)
  31. 31. 8/12/2015 Prodapt Confidential @ 2015 Slide 318/12/2015 Prodapt Confidential @ 2015 Slide 31 TelecomBusinessProcessServices
  32. 32. 8/12/2015 Prodapt Confidential @ 2015 Slide 32 BusinessProcessServices-Offerings Fulfillment Assurance Billing Network Management • Order Entry & Validation • Feasibility Checks • Resource Allocation Logical / Physical • Service Activation • Service Testing • Handling Fallouts & Exceptions • Customer Communication • Work Force Management • Directory assistance • Supplier/Partner Management • Sales & Marketing Support • Problem Management • Incident Management • Trouble Ticket Creation • Fault diagnosis • Track and Manage Ticket up to Closure • Quality of Service Management • Service level Agreement Monitoring • Customer Win Back • Equipment Management and L1/L2 Support • Pre /Post Bill checks • Revenue Assurance • Bill Generation • Bill Invoicing • Interconnect Billing • Bill Inquires • Manual Bill Consolidation • Bill Rating & CDR Correction • Receivables Management • Collections & Posting • Network Planning • Network Performance Management • Alarm and Fault Monitoring • Network Design • Network Inventory creation & Reconciliation • Network Digitization Process Consulting Business Intelligence and Analytics Process Documentation
  33. 33. 8/12/2015 Prodapt Confidential @ 2015 Slide 33 Process Consulting Approach Pre-Visit Planning Data Gathering Process Diagram Data Analysis As-Is Process Improvement Opportunities To-Be Process Map Value Stream Mapping Solution Report Out
  34. 34. 8/12/2015 Prodapt Confidential @ 2015 Slide 34 Process DocumentationApproach Submit & Sign off Parallel review Pre-visit Planning Process Study Documentation HandholdingReport Out Parallel Signoff Scope Existing Docs People Technology SOP Manual SIPOC Pre Visit Plan Process Study Data Gathering SOP Manual Process Mapping SIPOC Audit scorecard Operational Definition Final Report Out Checkpoint Checkpoint Signoff Data Gathering Documentation Report OutPlanning Checkpoint Process Mapping Audit Scorecard Process Doc Package Change Control Procedures Operational definition Planning Phase Process Study & Documentation Phase Handhold and Submit
  35. 35. 8/12/2015 Prodapt Confidential @ 2015 Slide 35 BusinessIntelligence&Analytics* One stop solution for all analytics needs of Telcos Integrated data mining and predictive analytics suite with an in built data integration tool, modelling component and a BI visualization Micro Marketing tool Fully Automated, Data and Event Driven Campaign Management Systems Integrated Executive Performance Management system. Preconfigured Business Performance indicators (KPIs) Modules for main business functions – Activation, Roaming, Revenue, Sales *Partnered with Abiba Systems Campro TM Teleview TM Champion TM Providing behaviour models and analytics solutions to help organisations to improve efficiencies and meet planned goals
  36. 36. 8/12/2015 Prodapt Confidential @ 2015 Slide 36 BusinessProcessOptimizationasanenabler OurProcessOptimizationModel-Measure forSuccess Creating Baseline Managing Process Life Cycle Process Optimization Excelling in Customer Parameters Unit Cost Activity and Cycle time Accuracy Measurements and KPI monitoring Operational documentation
  37. 37. 8/12/2015 Prodapt Confidential @ 2015 Slide 37 BusinessProcessServices-DeliveringCustomerValue Differentiators Optimization Model Robust Transition Framework Telecom Knowledge IT-BPO Synergy Onshore Governance Tools & Technology Resultsin 30%Reduction in Order Entry Activity time 25%Reduction of Provisioning Cycle time 40%Productivity Improvements using Six Sigma/Lean 50%Reduction in Total Cost of Operations 25%Improvement in Revenue Collection 100%Resolution and Response on Time
  38. 38. 8/12/2015 Prodapt Confidential @ 2015 Slide 38 CaseStudy:OrderEntrytoActivation Business Benefits Scope Customer Challenges Prodapt Solution • 30% reduction of cost through process automations - Decrease in truck rollout by field engineers - Screen-scraping tool implementation - Auto email generation • 56 hrs to 20 mins cycle time reduction (with handoffs) of order correction, enabling faster time to market • 40% overall Improvement in productivity Process Efficiency Operational Savings • Order entry requirement for POTS and broadband products • Assign facilities and broadband provisioning • Activation of services • Move to billing / allocate to field engineers High cycle time because of hand- offs Delay in work allocation communication to technicians Multiple and different frequency Performance inputs received from 13 vendors Increase in ‘orders pending’ for order corrections • Screen-scraping tool implemented to capture and validate information for 25 fields from v8 systems • Auto email generation on struck order status- ensuring faster and right communication to end customers • Auto-validation of data discrepancies between customer database and central office - reducing delay in work order allocation • Automation and consolidation of MIS reports on vendor performance – sending timely and accurate reports
  39. 39. 8/12/2015 Prodapt Confidential @ 2015 Slide 39 CaseStudy:Pre-billchecks Business Benefits Scope Customer Challenges Prodapt Solution • $ 5M yearly financial target met due to 100% billing on time • 35% overall Improvement in productivity by implementing inventory consolidation ,Auto Follow up tool and Escalation tool • 100% resolution and response on time. • Zero escalation received on billing errors Process Efficiency Operational Savings  Perform Pre-Bill Audit for assigned orders  Verify Orders for Product v/s Revenue  Rectify errors and update order  Assign orders to Ready- Bill status Billing errors, which leads to customer dissatisfaction Non standardized approach towards billing audit Spurt in volume during month end, which affects the bill commit and bill cycle Achieve monthly internal financial targets • Inventory Consolidation and mapping of right code with pricing • Auto follow up tool implemented to resolve billing queries faster • Escalation tool with alarm built to track and respond to critical queries • Quality scorecards to eliminate billing leakage/errors
  40. 40. 8/12/2015 Prodapt Confidential @ 2015 Slide 408/12/2015 Prodapt Confidential @ 2015 Slide 40 RemoteInfrastructureServices
  41. 41. 8/12/2015 Prodapt Confidential @ 2015 Slide 41 RIMProposition–ProgressiveValueDelivery Execution Stability • Purpose build GNOC • Uniform coverage – 24x7x365 • Service guarantees within SLAs • Help manage attrition • Monitoring, Backup, Support and TechOps Operational Efficiency • Improved service assurance and customer support [Metrics driven performance] • High productivity within established cost structure • Easy Vendor management [Single PoC for issue resolution] • Reduce the monthly service credits to customers Service Excellency • Dashboard for tracking • Increase in customer satisfaction reflecting in NPS • Reduction of escalations and customer churns
  42. 42. 8/12/2015 Prodapt Confidential @ 2015 Slide 42 EngagementVehicles • Data Centre Operations [DC-Ops] • Technical Operations [TechOps] • Development for Operations [DevOps] • Engineering/Development [Dev] Engagement DC-Ops End-to-end Data Centre Management • L1 Support/Monitoring Data Centre and Customer Environment • L2 Support/Ticket Resolution [raised by customers and L1] TechOps / L3/L4 Support • Backup, Restoration and Storage Management • Virtualization, Cloud and Cloud recovery • Security, Patching and Network Services • Migration Services – P-to-V and V-to-V
  43. 43. 8/12/2015 Prodapt Confidential @ 2015 Slide 43 Engagement–BeyondOperations • 360 Reporting for Customers and Automation • Knowledge Base Management and Administration – Tickets deflection rate Up • Productivity and performance enhancement tools • Process automation [automatic ticket generation] • Workflow/SOP Automation DevOps Projects • Migration of Monitoring system • Enhancements to Ticketing System Engineering • QA Services - Portal and Apps • OSS/BSS Consulting • Development Networking Virtualization Cloud Recovery Services (SRM) Migration Services Security
  44. 44. 8/12/2015 Prodapt Confidential @ 2015 Slide 44 (VOIC3E) The Values of Integrity, Commitment, Customer focus, Collaboration and Excellence Core Value Committee Core Value Champions Core Value Policies Core Value Programs Incident Reporting Our VOIC3E is our identity Integrity Collaboration Excellence CoreValues Customer FocusCommitment We consider our values – ‘VOIC3E of Prodapt’ absolutely non-negotiable and would not compromise under any situation. We consider ourselves successful only when our values are not violated in the process.
  45. 45. 8/12/2015 Prodapt Confidential @ 2015 Slide 45 ValueProposition Experience Talent retention Unbiased service Accountability Reference-able Clients Value Proposition Home for communication industry experts - about 20% of our employees have been IT consultants and practitioners for more than 15 years; Dedicated CSP and TEM CoEs With less than industry average turnover rate since our inception, the knowledge we’ve gained stays with us Unbiased attention – Engagements big or small; large competitors provide focus based on the size of the engagement or the client Close relationship with all our Customer Stakeholders at all times. 95% of our customers re-engage with us over several years. One of few companies to work with 3 of 5 largest CSPs in US and Fortune 500 companies. References arranged based on request.
  46. 46. 8/12/2015 Prodapt Confidential @ 2015 Slide 46 CustomerSpeak SVP – Large Wireline Service Provider After interviewing several firms to manage the QA process for our billing application, we chose Prodapt based on their technological expertise, confidence that they understood our pain and the trusted relationship we've built over the past seven years. We've been very happy with our decision. Prodapt has managed the QA process smoothly and professionally during a time of enormous change for us. And the results speak for themselves - they reduced overall time to delivery by 65% and cost of QA by 80%. SVP – Large Wireline Service Provider The Prodapt delivery model ensures that the quality and time constraints of our software releases are met. You have taken the time to understand our specific unique domain and tailored the engagement model to meet our specific software operational needs. You have dedicated your organization to getting the right people for the right task. The delivery model scales easily allowing quick ramp-up time on new projects, while maintaining consistent planning and reporting Former VP - 3rd Largest US Telco Operator Prodapt took over the support of our legacy billing system to allow us to use to our employees in the development of the new billing system. They didn't miss a beat, and actually improved our internal processes. We were so pleased with their efforts that we brought them into lead the QA effort on the billing systems project and have used them on numerous projects since then. They truly take ownership in helping to ensure the success of whatever project they are on Former CIO/SVP - 3rd Largest US Telco Operator "We had acquired 750,000 new customer lines that spanned over several states, but our IT and business staffs were completely committed on a major project. We asked Prodapt to step in, run the acquisition and perform the conversions necessary to integrate these customers into our systems. The efforts turned out to be the most successful acquisition in the history of the company and we couldn’t have done it without Prodapt” “ “ “ “
  47. 47. 8/12/2015 Prodapt Confidential @ 2015 Slide 47 Thank You

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