Customer Segment: State, Large Enterprises Joint Ventures/ BOT (Offshore Set up)
Set up Offshore Practice
Team Hiring & Retention
Statutory & Regulatory Compliances
Identifying Local Partners
Product GO-TO-Market Strategy
Call Center Support
Supply Chain Mgmt
Tele-calling & Leads Generation.
Customer Segment: Product Companies, Partners
Focus AFRICA… Gut to Start, Passion to follow through…
Focus on Africa has led us to conquer most unique outsourcing markets in World.
Successful & early Recognition (07-10). 40+ Large & Medium sized Customers.
Clients in Zambia, Nigeria, Gabon + 3 African Countries including South Africa.
South Africa (FY 2010) BBEEE Certified. Government Contract Pipe- $3MM
Technology & Cloud Partners: IT Services ITeS, BPO Office in JNB , Gauteng 51 – Onsite Employees in South Africa Services provided to 40+ Clients
Locations and Uniqueness
Unique ‘flat’ open team culture
Mature processes – Key is scalability, cost savings, and rapid turnaround.
Transparent engagement model providing full visibility into delivery processes and building trust
Expertise and experience across technology spectrum
Partnership-driven approach becoming a seamless extension of your organization
Locations and Markets Sales- Johannesburg, SA Development Hub- NCR Region, India Sales and Ops- Las Vegas, NV Seamless Integration across Locations
Some of our Clients
Application Development & Maintenance
Media Publishing, Product Marketing Support
Independent Verification & Validation
Business Intelligence / Analytics Outsourcing
Note: - The Client List consists of all Clients served directly or indirectly by Integral Fusion. A permission from Partner Company is taken before representing above Company Logos. Partner Companies- Scan Consulting, Knowledge Woods, Global Technology Pty Integral Fusion is ISO 9001:2000 Certified Company. Please visit out website www.integralfusion.in to acquire our Certification details.
ClaimDepot – Strategic Dev Partners
Claim Depot is a group of products which manages workers’ medical compensation claims. It consists of four products specifically designed to manage the expenses associated with lost-time claims:
- Metaclaims – a medical claims’ archiving and management system
- Managed Medical Audit – a medical bill audit system
- Medical Management Services
- Managed Provider Network
Benefits & Numbers Analysis: -
- A 70% reduction in paper copying costs on a yearly basis (pilot savings $40,000 per month).
A 50% + reduction in document storage (pilot file room savings 15,000 sq. ft. / $20,000 per month). Today that % would be considerably higher due to industry acceptance of the paperless paradigm.
- Reduction of document storage costs over a seven year useful life paper document per page cost $1.00 versus electronic image cost $.02 (savings of $12,000 per month).
- 40% of all claims admin. staff telecommuting (15,000 sq. ft. / total savings of $40,000 per month).
- Staffing reductions e.g. file room, mail room, etc. (savings of
$15,000 per month).
- Productivity benefits of 10% for claims admin staff; real time document access/responsiveness for medical appointment scheduling – benefit of 2% + on indemnity costs; cost avoidance – employee turnover (savings of $25,000 per month).
Presently the Employers’ Fraud Task Force, a large private group of self insured employers in Southern California, has chosen Claims Depot as the key tool to be used in the collection and analysis of claims data for fraud detection. This group is working very closely with law enforcement throughout the state as well as assisting the Fraud Assessment Commission in its preparation to launch its own fraud research study. Claims Depot is also being used as the paperless platform by the Nevada Victims of Violent Crime Department. http://www.slideshare.net/integralfusion/claim-depot
E-MediWorld - Strategic Dev Partners
Quick Document Capture : A production-grade scanning solution for capturing documents is provided, which can scan in batches,and quickly convert the document to digital format. Also include high speed OCR and ICR capability to allow you faster search and elimination of manual data entry. Supports virtually all industry standard ISIS - TWAIN Compliant scanners.
Consolidated Document and Records Repository : Elec. Medical Records are indexed and classified in the repository for immediate access. Various policies for admitting, transferring, retaining, printing, and disposing patient records are also defined for efficient management of records.
Electronic Patient Charts : Complete treatment history and statistics of the patient are organized in Patient Charts under various heads and subheads such as Indications, Impressions, Immunizations, Current Medication, Medical History, Social History, Procedures, Tests- Results and so on. The information is presented using intuitive interface, which facilitates quick comprehension with drill-down capability and informed decision making. Ready to use, easy plugins to industry leading specialty EMR products for General Practice, Family Practice, Internal Medicine, OB-GYN, Pediatrics, Cardiology, Dental, Orthopaedics, Solo and Group Practice and Emergency Care Centers, etc.
Rapidly Deployable : A no-hassle, rapid deployment enables quick ROI realization by eliminating compatibility glitches and
ensuring minimum downtime.
Based on Industry Standards: Built on platform-independent technologies and industry standards, the solution is capable of
delivering sustained high performance and easy integration with other applications.
Understanding of present BPO economics & relevance of Tier2 City that adds incredible value to long term business proposition for your Clients. Proposal to Set up Back-end Processing center in Ambala Cantt (HRY)
The Indian BPO industry has experienced robust growth Source: NASSCOM India BPO Study India BPO exports revenues and employment FY 2004-2008 Employees (’000s) Revenues (US$ billion) Large number of processes delivered Multiple industry verticals served Global customer base Part of a global ‘eco-system’
Capturing this opportunity is critical for India as a nation ~11 ~30 ~50 India BPO export revenues and growth estimates US$ billion Current momentum (28-30% CAGR) Accelerated momentum (45-50% CAGR) ~11
At stake is:
2.5% of India’s GDP by 2012
2 million direct additional jobs
US$ 39 billion Source: NASSCOM India BPO Study
Multiple internal and external constraints need to be managed Sustainable economic model Viable value proposition Talent shortage Supporting infrastructure Internal Competitive Local Challenges Changing Buyer’s expectations
More Challenges Within: -
Cost of Real Estate, New Facility has risen.
Talent Training, Retention, Hiring is higher Cost
Infrastructure and Corporate Management Cost
Need to be managed more effectively.
An ‘ecosystem’ that is getting ready in Tier 2/3 cities for BPO Sub-contracting Developed educational setups Quality healthcare facilities Hotels Security Shopping and entertainment options BPO hubs in Tier-2/3 cities Developed transportation infrastructure Affordable housing and real estate International connectivity Telecom / Internet connectivity Utilities (Power, gas, sewage etc.) Physical infrastructure Social infrastructure
Ambala district is located on the North-Eastern edge of Haryana surrounded by Yamunanagar to the South-East, Kurukshetra to its south, Patiala and Ropar districts of Punjab and the Union Territory of Chandigarh to the west. The Shivalik Range of Solan and Sirmaur district of Himachal Pradesh bound the Ambala district in the North and North-East. Transport Ambala is a divisional headquarters of the Northern Railway Zone and is an important railway junction. The Ambala Cantonment railway station was founded on the junction of the Delhi-Kalka and Ludhiana-Saharanpur lines. The historic Delhi-Ambala-Kalka railway line dates back to 1889 while the Ludhiana-Saharanpur line was built in 1870. Situated 200 km north of Delhi, this town is extremely well connected by the rail and road network. Ambala is a major railway junction. It has 7 railway platforms and a daily passage of about 250 trains. Education Number of Colleges and Schools in Ambala Composite Ranking Index Ambala, अम्बाला , ਅੰਬਾਲਾ Ambala – Education & Scientific Industry Hub of Haryana Source: The City Skyline of India , 2008-09 (http://www.indicus.net) Based on inverse of unemployment rate, employment growth rate, reside in Index, economy index, market size and inverse of population growth (higher ranking on any of these indicates easier and better living) Area 1568.85 sq. kms Population 10, 13,660 Literacy Rate 66.47% STD Code 0171 Postal Code 133001 (Ambala Cantt.) Total Colleges 18 High School 180 Middle Schools 43 Primary Schools 558 Polytechnics 2 Medical College 1 Engineering College 3 Top Ten Rank Gurgaon 1 Chandigarh 2 Noida 3 Shimla 4 Delhi 5 Ambala 6 Ludhiana 7 Jaipur 8 Rupnagar 9 Indore 10
Center Located in the Posh- Commercial Area of Ambala Cantt
2 Kms from Main Railways Station, 2 Kms from Main NH1
Distance from Delhi ISBT to Proposed center by Road = 210km
Adopted Strategic Information alignment Framewor k Source: “Competing with Information,” Donald Marchand (2000) Marchand’s Strategic Information Alignment Framework Add value Customers, destinations Minimise Risks market, financial, legal, operational risks Reduce Costs transaction and processes Create New Reality Intelligence (social, political, technological, etc)
 Avg size of the project/engagement assumed ~50+ FTEs; if the size is lower than this, the JV, BOT, and insourcing models potentially not cost effective. In case of Tier2, the number to economy are lesser than comparison to Offshore. Ownership Comparison Ownership Model Comparison Model Definition Pricing / Cost  Control Management Effort Operation Risk Financial Risk Scalability JV Split invest-ment and revenues between Partner & supplier Medium High (if the Partner has a majority stake) Medium (depends on the shareholding pattern) Medium (majority stake) / Low (small stake) Medium High BOT Supplier build, operate, transfer Low Initially medium, High after transfer Medium initially, High after transfer Medium initially, Low after transfer Medium Very Low Insourcing Do it yourself Low High High Low Medium Low Transparent Integrator deal who contracts out to Tier2 High Low Medium Medium Low Medium Direct Go direct to Tier2 provider Medium Medium Medium Low Low High
Current Healthcare - Business Paradigm (Case- US Based Company) Member Management Group Management Network Management Transactions Management Knowledge Management Business Enablers Management
Business / Technology Process Business Process Activity
Healthcare Process Outsourcing- Core Expertise
Our services increase accuracy in the rate of bill processing and claims processing. It also reduces turn-around-time of reporting and thereby increasing the productivity and profitability. It follows flexible management methodologies that can be tailored according to the needs and requirements of the client.
Sales and marketing such as inbound telemarketing, outbound telemarketing, online sales assistance, quoting, lead generation, direct response programs and enrollment inquiries.
Member inquiries related to coverage, claims, coordination of benefits, PCP,
emergency or urgent care, referrals, ID cards and prescriptions.
Provider inquiries related to eligibility, copays/limits/deductibles,
Platform & Technology People Search Ecommerce Business Areas Online Publishing Enterprise Search 3 rd Party Engines Custom Solutions Categori-zation Web Data Mining Clustering Ontology Taxonomies Hybrid Search Patterns Grammar/State Machines Noise Reduction Relevancy Algos Probabilistic Methods Contexts Filtering/Triangulation
Vertical Search Social Search
Platform & Technology Business Areas Ecommerce Platform Development Professional Services MS Ecommerce Server DotNetNuke Commerce Platforms Travel & Hospitality Online Financial Transactions Retail Social Networks Media & Publishing Web Interactive TV Sabre SonicWeb ATG Elastic Path EBIF Tibco Business Events Tru2Way Multichannel Commerce Mobile Car Infotainment Custom Solutions Personalization Engines Comparison Engines Consumer Portals Identity Management Advertising Networks Oracle Financials Payment gateways IBM TPF Oracle Clusters Media & Publishing: key focus area
Content Management Systems Page Enterprise CMS Media Content Management Ecommerce Publishing Banking Web CMS Lighttpd OSA/Parlay SMPP Document Management Documentum Mobile Browser- and MDS-based XIAM Media Workspace Streaming Tagging Adobe Streaming Server VeoTags Telligent Community Server FileNet ISYS OO SDK/UNO EDMS/Workflow Architecture Centera Alfresco DotNetNuke Bitrix Joomla Drupal Confluence Web Portals Mobile Portals IBM Content Manager Flux SharePoint Collaboration Workflows/BPM Portals White Label/Branding Capital Markets Content Management Mobile Content Management Integration Document Capture Indexing / Search Access Management / Distribution Format Conversions Platform & Technology Business Areas Page
Full spectrum of business intelligence capabilities ranging from historical reporting predictive behavior insight to basic reporting and performance dashboards.
Critical service reports are provided standard with fully customized reports available easily to any user
Seamlessly integrated to SQL Server Analytic Services & SQL Server Reporting Service for robust OLAP, data mining and reporting.
Mobile Based Reporting, Web to e-mail, e-mails to Mobile Integration.
Real-Time Insight, Reporting and Analytics Components
Standard Service Reports
OLAP & Data Mining
Dashboards & Scorecards
MIS – Business Intelligence, Analytics
Business Intelligence Architecture PMS’era Ops Mgmt Actuals/Targets Dashboards Single Signon User interface Planning Security Financial Reports SQL Source ERP Source Legacy Source Online Source Excel Source SOA Source BI Tool-Kit – PMS’era Platform Any Source Costing Models Profitability Integration Map Governance
Thank you!!! Rahul Sethi Founder & Chief Executive [email_address] India +91 99103-49494 United States +1 408-459-0657 South Africa +27 713-818-663
A big transition is on its way. Ask me any questions about IdeaTriangle