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Taking Advantage of Specialized Skills through Outsourcing Your Call Center Services …

Taking Advantage of Specialized Skills through Outsourcing Your Call Center Services

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  • 1. Taking Advantage of Specialized Skills through Outsourcing Your Call Center Services
  • 2. OUT SOURCING
  • 3. Outsourcing seems to be the new buzz word these days when it comes to business.
  • 4. Why would companies want to get into outsourcing?
  • 5. ANSWER Outsourcing can save a company millions of dollars per year worth of expenses.
  • 6.
    • A well known company was losing millions each year due to its operational costs, it then decided to outsource the customer service arm of its operations and was able to control its losses.
  • 7. Outsourcing call center and customer services can and will most certainly save a company money when done correctly!
  • 8. Outsourcing allows you access to SPECIALIZED SKILLS
  • 9.
    • A small business sells multiple products; they hire a staff complement of 10 people whose responsibility is to generate sales via telemarketing. Bearing in mind that this company sells multiple products, it therefore means that each employee will need to be trained to sell all products.
  • 10.
    • If this company outsourced their call center services, it would give the company the opportunity to take advantage of other
    • providers that already have specialized
    • staff members that skilled in the area of telesales.
  • 11.
    • But people have
    • outsourced their call center services and lost instead of gaining profits …
  • 12. What guarantees your success?
  • 13.
    • One of the 15 most commonly made mistakes made by business owners is failing to check previous work done and credentials .
  • 14.
    • It is of the utmost importance that WORK and CREDENTIALS be checked.
  • 15.
    • Understand the
    • FACTORS
    • that can cause failure
    • in OUTSOURCING
  • 16. Ensure that the company you choose to outsource your call center services to has been properly screened
  • 17. Check out all work that they have previously done for other clients and note
  • 18. Ensure as well that you check their credentials as thoroughly as you would any potential employee
  • 19. Ensure you are getting the best price and the most skilled workforce for the job
  • 20. Outsourcing can give you and your business access to the best minds and most qualified staff !
  • 21. This PRESENTATION is brought to you by OutsourceGeek.com US: +1 (307) 4591020 UK: +44 (207)1938446 [email_address]       Follow Us on Twitter | Like Us on Facebook Want to know the Secret to Outsourcing Success? Visit OUTSOURCEGEEK.COM now and download a FREE copy of our report