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SeaBeyond 2011 ProcessOne - David Banes: Cleartext microblogging
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SeaBeyond 2011 ProcessOne - David Banes: Cleartext microblogging

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    SeaBeyond 2011 ProcessOne - David Banes: Cleartext microblogging SeaBeyond 2011 ProcessOne - David Banes: Cleartext microblogging Presentation Transcript

    • Enterprise - Microblogging - IM - Email Enterprise IM, Group Chat, Microblogging & Email With Integrated Content Filtering, Malware Protection, URL & Image Filtering and Archiving with eDiscovery David Banes - CEO/Founder Presentation forWednesday, 2 February 2011Me, product and R&D management in IT security and messaging, (Dr Sols (McAfee AV engine), Symantec(NAVspecial projects and virus analysis), MessageLabs(SaaS infrastructure, DBCS projects) moving into social platformsin 2005 (Jive Forums, then Clearspace/Jive SBS, hosted/SaaS and on premise.Going to talk about our microblogging client/server and the decisions we took.
    • Enterprise - Microblogging - IM - Email Cleartext Overview • EIM, Group Chat & Microblogging • SaaS / on premise hybrid, desktop and mobile • Web portal for resellers and clients • Security and compliance designed in • Standards based XMPP platform (RFC 3920, 3921) • Extensible e.g. microblogging componentWednesday, 2 February 2011Background - Cleartext Email SaaS, hosting, managed security, business messaging not end user free/freemiumetc.CipherIM (1999, moved to Jabber 2001-3)Our platform is ejabberd, custom erlang modules, python microblogging server component, AIR desktop app.
    • Enterprise - Microblogging - IM - Email ‘Social’ Technologies Public Private Enterprise Web Social Facebook Mzinga Jive SBS Microblogging Twitter Yammer CleartextWednesday, 2 February 2011Our view of this technology spacePublic - Open to everyone, who cares who sees who and what is shared?Private - Closed network - Company confidential data etc (Yammer talk about security but they mean SSL)Enterprise - has security and compliance built in
    • Enterprise - Microblogging - IM - Email Microblogging • Main Features • Timelines, public & direct messages • Profiles, followers and following lists • Re-Tweets and mentions • Hashtags, search (track) • Enterprise Microblogging • Malware & URL Filtering • Content Control • Archiving & eDiscoveryWednesday, 2 February 2011Key features and how they align with XMPP, so the technology aligns well.Lists and groups also feature which XMPP can handleURL filtering became important a year or so back
    • Enterprise - Microblogging - IM - Email Federated Microblogging • The difference between public and enterprise • Problems to solve • Message routing • Access control • Message data, address books, search results • How would a web interface work across domains/servers? • Is search/track across domains realistic? • Do we need to solve them for business customers?Wednesday, 2 February 2011Twitter vs, Cleartext, Yammer, OneSocialWeb etc (public services, we want everyone to see, enterprise we don’t,especially those outside the business)Routing is easy - XMPPData access is the real issue (msg data, address books re: follows etc, search)Groups and chat rooms offer some solutionsNo not for public web based microblogging, but yes for XMPP enterprise. (although Yammer use HTTP and XMPPthey still silo domains, but allow cross domain groups )
    • Enterprise - Microblogging - IM - Email Enterprise Microblogging • Minimum Features for business use • Similar to Twitter, tweet, follow, search, DM, RT etc • ‘Real time’ search results • Cloud or on premise install* • Security & compliance modules • Desktop app to fully integrate with IM. • Mobile, we use 3rd party eg OneTeamWednesday, 2 February 2011Key features and how they align with twitter, base line features, i.e. no lists and backward facing timelines not important if gotlocal history and SaaS archiveFirst three are generic, next after talking to customersWe have web app in R&D, it works but not our focusArguably there’s no pressing need for federation yet, customers see microblogging as an internal productivity tool
    • Enterprise - Microblogging - IM - Email Enterprise Microblogging Server • Technology Features • Inspired by XMPP: The Definitive Guide • Modelled on ProcessOne Twitter Gateway • Python XMPP component (XEP-0114) • ejabberd MySQL user database with modified schema • NOT federated! • Announcement! Open Source (Feb ’11)Wednesday, 2 February 2011Cleartext Microblogging platformMessage driven (not IQ’s), just like the processone twitter gateway.Python is easier to work with than erlangRe-use ejabberd schema with small mods to users table, plus a couple more tables for followers etcOpting out of federation ‘solves’ the before mentioned data security problems.We have the component 90% ready for open source, just install docs to tidy up.
    • Enterprise - Microblogging - IM - Email Text Based Commands Help Command Cleartext microblog, version 0.1.11. Commands: "me" - shows who you are, your username and jid (Jabber ID) "ers" - shows your followers "ing" - shows who you follow "f username" - follow this user "u username" - unfollow this user "d username message text" - send direct message to the user "@username message text" - mention a user, a public message to a user "s" - show saved searches "s word" - save live search term "us word" - delete live search term "help" - show this help Need more help? Go to the online help: http://www.cleartext.com/esmWednesday, 2 February 2011How does the Cleartext solution work?Just like Process One’s Twitter gateway, the server understands a set of commands
    • Enterprise - Microblogging - IM - Email Custom Stanzas Help Command <message id="153" from="dbanes@cleartext.com/9643007101295859746231576" to="cleartext.cleartext.com" type="chat"> <body>help</body> <active xmlns="http://jabber.org/protocol/chatstates"/> <x from="dbanes@cleartext.com/9643007101295859746231576" stamp="2011-01-24T10:46:10Z" xmlns="urn:xmpp:delay"/> <x xmlns="http://cleartext.net/mblog"> <buddy type="sender"> <displayName>dbanes@cleartext.com</displayName> <userName>dbanes</userName> <jid>dbanes@cleartext.com</jid> <avatar type="hash">56a03afdd9ab286d43c8f1715fac013d4c53f15a</avatar> <serviceJid>cleartext.cleartext.com</serviceJid> </buddy> </x> </message>Wednesday, 2 February 2011We have a set of custom stanzas that the client and server understands
    • Enterprise - Microblogging - IM - Email Server Response Cleartext microblog, version 0.1.11. Commands: "me" - shows who you are, your username and jid (Jabber ID) "ers" - shows your followers "ing" - shows who you follow "f username" - follow this user "u username" - unfollow this user "d username message text" - send direct message to the user "@username message text" - mention a user, a public message to a user "s" - show saved searches "s word" - save live search term "us word" - delete live search term "help" - show this help Need more help? Go to the online help: http://www.cleartext.com/esmWednesday, 2 February 2011
    • Enterprise - Microblogging - IM - Email Custom Stanzas Follow Command <message id="41" from="dbanes@cleartext.com/4732502611296587389793170" to="twitter.cleartext.com" type="chat"> <body>f noornet</body> <active xmlns="http://jabber.org/protocol/chatstates"/> <x from="dbanes@cleartext.com/4732502611296587389793170" stamp="2011-02-01T19:23:38Z" xmlns="urn:xmpp:delay"/> </message> Server Response <message from=twitter.cleartext.com to=dbanes@cleartext.com/4732502611296587389793170 type=chat> <body>User noornet has been added to your following list</body> </message>Wednesday, 2 February 2011
    • Enterprise - Microblogging - IM - Email Custom Stanzas To Tweet... <message id="156" from="dbanes@cleartext.com/9643007101295859746231576" to="cleartext.cleartext.com" type="chat"> <body>its time for end of month expenses please</body> <active xmlns="http://jabber.org/protocol/chatstates"/> <x from="dbanes@cleartext.com/9643007101295859746231576" stamp="2011-01-24T10:49:05Z" xmlns="urn:xmpp:delay"/> <x xmlns="http://cleartext.net/mblog"> <buddy type="sender"> <displayName>dbanes@cleartext.com</displayName> <userName>dbanes</userName> <jid>dbanes@cleartext.com</jid> <avatar type="hash">56a03afdd9ab286d43c8f1715fac013d4c53f15a</avatar> <serviceJid>cleartext.cleartext.com</serviceJid> </buddy> </x> </message>Wednesday, 2 February 2011
    • Enterprise - Microblogging - IM - Email Custom Stanzas Incoming Tweet... <message from=cleartext.cleartext.com to=dbanes@cleartext.com type=chat> <body>@admin: my expenses will be late</body> <x xmlns=http://cleartext.net/mblog> <buddy type=sender> <displayName>Ozzie</displayName> <userName>admin</userName> <jid>admin@cleartext.com</jid> <avatar type=hash>ed90623da0e6963516abce705dd24bf0e84a03bd</avatar> <serviceJid>cleartext.cleartext.com</serviceJid> <text xmlns=http://cleartext.net/mblog>my expenses will be late</text> </buddy> </x> </message>Wednesday, 2 February 2011
    • Enterprise - Microblogging - IM - Email Incoming TweetsWednesday, 2 February 2011
    • Enterprise - Microblogging - IM - Email XMPP Goodness • Customers can add their own bots e.g. CRM’s can tweet • DM’s become regular IM sessions (push) • We can use a users profile (vCard) • All messages to/from all end points are; • Archived • URL scanned • Image Scanned • etc...Wednesday, 2 February 2011Simple extensibility that any developer can work with and get results quickly.
    • Enterprise - Microblogging - IM - Email CRM’s can Tweet $conn = new XMPPHP_XMPP(xmpp.service.net, 5222, our_crm, our_password, xmpphp, service.net,); try { $conn->connect(); $conn->processUntil(session_start); $conn->presence(); $conn->message(cleartext.service.net, $this->session->userdata(userfullname). edited customer: .$_POST[customer_name]); $conn->disconnect(); } catch(XMPPHP_Exception $e) { die($e->getMessage()); }Wednesday, 2 February 2011Many libraries that allow customer IT staff to put data feeds together, for example our CRM is built with PHP so it’s as simple asthis.
    • Enterprise - Microblogging - IM - Email Summary • PubSub extra work, lack of client support • XEP-0277 not ready for prime time? • We don’t think federation is important to business yet • A federated microblogging platform is more about data security than protocols and routing • The ACL problem is non-trivial and an admins nightmare • Join/fork us at Github - a solution that works now.Wednesday, 2 February 2011Does PubSub address data security questions?Microblogging over XMPP - xmpp.org/extensions/xep-0277.htmlLowest common denominator being XMPP messagesWe needed an EIM client anywayGithub will have code, docs which include install help and custom stanza details
    • Enterprise - Microblogging - IM - Email DEMOWednesday, 2 February 2011
    • Enterprise - Microblogging - IM - Email Questions http://www.cleartext.com/ dbanes@cleartext.com Twitter @dbanesWednesday, 2 February 2011