Re-Imagining Communications To Drive Brand Engagement - PRSA 2010 Washington DC

  • 970 views
Uploaded on

Re-Imagining Communications To Drive Brand Engagement - Presentation by Todd Grossman, VP Sales & Client Service for MultiVu (a PR Newswire Company) at the PRSA International Conference held in …

Re-Imagining Communications To Drive Brand Engagement - Presentation by Todd Grossman, VP Sales & Client Service for MultiVu (a PR Newswire Company) at the PRSA International Conference held in Washington, DC on Oct. 19, 2010 http://www.prnewswire.com

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
970
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • We have come to the age and rise of social consumerism and I wanted to share this video to share with you do demonstrate the power of social media.Where can I get one of them. Dave represents the shift of consumers out there. And what we need to do is understand the consumer digital ecosystem out there.
  • Defined “clickthrough rate” as the average number of clicks on the links they Tweeted divided by the number of followers the accounts had. I don’t know about you but 1.4 click through rates is pretty low. The idea to insert product with celebrity is a flawed proposition in my opinion. You can trick the public
  • The communications evolution turned revolution in the 90s with an explosion of new media forms. Internet became accessible to all – and with access, lowered the bar to communicate messages. It allowed almost anyone to become a media outlet, sometime regardless of qualifications or integity. Today, it seems that new media forms are introduced daily. You need a scorecard to keep up. For communicators, this rapid change can be overwhelming, but also a tremendous opportunity as vast audiences can be reached with great intimacy….but there are no rules and the roadmap changes constantly with faster innovation.
  • We are shifting from a brand voice to a social voice. And your brand is manifesting to your audiences brand. It’s not about what you think it its. About what your people think it is.
  • A brand is really the identity of a specific product, service, or businessAnd can take many forms, including a name, sign, symbol, color combination or slogan. Today the word brand has continued to evolve to encompass identity - it affects the personality of a product, company or service.
  • A few weeks ago Gap announced their new logo on the website to see how people would take to it. Listened to 5,000 followers on twitter and Gap a lot smarter then we think 3 quarters of a million fans on facebookSales downStill others said it looked like the marketing director forgot to design a logo and threw something together in MS Word the day the logo was unveiled.'Looks Like it Cost $17 From an Old Microsoft Word Clipart Gallery‘apparently heard the cries of outrage, turned the redesign into a crowd-sourcing exercise on its Facebook page"It's all a cosmetic band-aid which is so unbelievable for a brand as big and 'mature' as Gap. I'll be surprised if a few people won't lose their jobs as this is basic Branding 101On line criKITV SOCIAL WIRE
  • Sales is number one and the closer you tie campaign to sales results the more support you will get. Leads (more people fall into this category) and it is not the real KPI, on how many you have. Brands have got focused on fans and in fact they are very easy to buy. Cost about a $1.00 per fan. Engagement (are people reacting to content)Benchmarket it against others results Ultimately you need a CRM strategy.
  • The year that social marketing comes to age. Email is original social media in forward things to a friend. It’s like being on the forefront of TV in the 1950’s. Major moves in Techonology isn’t changing every decade like it use to, it’s changing every couple of years and moving at a fast pace.
  • The year that social marketing comes to age. Email is original social media in forward things to a friend. It’s like being on the forefront of TV in the 1950’s. Major moves in Techonology isn’t changing every decade like it use to, it’s changing every couple of years and moving at a fast pace.
  • Reporters are no longer the sole “gatekeeper” of information. Organizations now have an opportunity to communicate beyond the media and directly with consumers and investors, worldwide. While traditional media still holds sway, big dividends are yielded when savvy communicators embrace the new generation of citizen journalists, bloggers and participants in social networks.
  • Even the tenets of traditional media such as the AP are losing their own influence as to what consumers see.
  • The 1960s were noteworthy for cementing TV as THE communications medium and introducing a new technology that one could argue is already a relic in today’s world
  • Some say that Video will be the next big thing. Guess what we are there.
  • Accessibility – dial up modem, millions of people, hotel slow wifi connection – opposite extreme – accessing content via a mobile device......what happens when you go to a site with a flash intro.....you look for the skip intro button....but if you are on a mobile device or dial up, it never loads. East To View – easy to find. How easy is it to find your content, when, where, how...search. Easy To Use – share, to do something with it....email, save, etc.
  • SEO is the foundation of social media. You cannot today put your stuff out on line and think social media is going to do it. Counted has to be found first before it can be shared. Think how you can drive through search.
  • People use optimizationmaz, this is the tool to help you One think people don’t think about with SEO, they leave seo part to the end needs to be at the beginning. You will notice that the name and headline have been blocked out here....this is to protect the guilty.
  • Send your news release out on a wire service. When you do so, make sure you are doing correct SEO properties, to drive back where you want them to go.
  • When we as communicators distribute news online, we are often looking at raising the visibility of an issue or campaign. Visibility is one of those things that we have measured for a long time in clips and hits.
  • Brands create more opportunities for engagement. The real secret to social media success is to create something that you what to share with your friend and is consistent with your brand message. Does it pass the “I gotta share this!” Test, the answer is usually, NO. If people want to share it people will write about it or copy it.
  • These are your cheerleaders or influencers. Have your employees become ambassadors as well.You can reward them as well.
  • The ARC is a highly-effective interactive communication platform that bundles video with other sales and promotional content, together with interactive functions that allow for a range of transactionsNotification release with link to the landing page was distributed to over 5,400 sites and targeted media outletsDistributed to a variety of social media sites and available through anchor text links (InText). Bloggers and consumers easily embeded the IMP in their blogs, web sites and social media pages.Bloggers and consumers easily embeded the IMP in their blogs, web sites and social media pages.
  • Currently have 4,800 fans on face book“Pushed” multimedia content out via comprehensive distribution network.“Pulled” audiences by driving them back to the Contest and Facebook pages.Engaged with audiences via social media tools and calls to action.Spread their content virallyby making content embeddable.Supported an evolving) campaignMade their multimedia contentSEO friendly.
  • The Man Your Man Could Smell Like
  • The Man Your Man Could Smell Like
  • If you see things go viral jump on it. Over 163,000 viewers. Blendtec, a division of K-Tech of Orem Utah. In the past year the high end blender maker has drawn more than 60 million views for “Will it Blend?” video series. The premise is simple, the host and CEO of Blendtec, Tom Dickson uses the companies blenders to grind up everything from credit cards to golf clubs. The series actually got started with a simple observation. George Wright Blendec’s director of marketing watched his CEO test blenders by putting 2X2 boards inside and letting them rip. Retails sales of the blenders have shot up 500% since the company started the serives last year. And sales are projected to top $40M. The series has brought Blentech tremendous name recognition. So much that Novell a Waltham, Mass provider of open source software and services paid Blendtec about $5,000 to do a “Will it Blend?” video for a company event. In the movie Microsoft Vista CDrazor blades and red bull, stuffed animal and a flash drive got blended.The message? Novell Technologies allows you to blend a variety of operating systems and applications into a seamless network
  • What is news today? 200 million active users worldwide30% of users are from the US2nd most visited web site in the world850 million photos, 7 million videos, and 28 million pieces of content are uploaded each monthMore than 95% of Facebook members have used at least one application built on Facebook PlatformMore than 4 million users become fans of Pages each day
  • People take action on content that is validated by a third party source....and online articles that include brand information.
  • Walk by a store and your phone will start buzzing.
  • Walk by a store and your phone will start buzzing.
  • Walk by a store and your phone will start buzzing.
  • Everything is Going mobile. Watch the kids we are old. Kids don’t need to think about.

Transcript

  • 1. Re-Imagining Communications To Drive Brand Engagement
    PRSA 2010 International Conf.
    Washington Oct. 16-19, 2010
  • 2. Todd Grossman
    Vice President,
    Sales and Client Services
    MultiVu, a PR Newswire Company
    todd.grossman@multivu.com
    Twitter / @toddmgrossman
    Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 3. Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 4. Agenda
    • Today’s Social Consumer
    • 5. Something on Brands
    • 6. Where to Begin?
    • 7. Engaging With Your Opportunities
    • 8. Case Studies
    • 9. What’s Next?
    Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 10. Source: InSites Consulting
    72% of Internet users are part of at least one social network, which translates to 940 million users worldwide.
  • 11. Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 12. Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 13. Source: danzarrella.com
  • 14.
  • 15. Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 16. BRANDS
    Source:
    Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 17. Source: http://www.fastcompany.com/magazine/145/next-tech-five-steps-to-social-currency.html
  • 18.
  • 19.
  • 20. Listen
    Follow The Conversation on Twitter #prsa_ic / #prsa10
  • 21. FACT OR FICTION?
  • 22.
  • 23. SALES
    LEADS
    ENGAGEMENT
    BENCHMARK
    How Will You Measure Your Success?
    Photo Credit: http://www.flickr.com/photos/ppdigital/2327029777/
  • 24.
  • 25.
  • 26. Examine
    Activity
    the
  • 27. When Tracking & Reporting
  • PR Newswire Social Media Metrics
    Demographics – Gender, age and regional information
    Top Topics – Conversations around your brand
    Buzz volume – Number of mentions over time.
    Sentiment – Measure tone of your brand’s buzz: positive, negative or neutral
    Influencers – Identify the most influential sources.
  • 39. Identifying the
    Audience
    Where are they gathering?
    What are they talking about?
  • 40. Start by setting some….
    Audit first what’s working and what meets objectives.
  • 41. The Starting Line
  • 42. Forget what
    you
    you know about
    THINK
    Public
    Relations
    Image Credit: http://www.darrenhester.com/
  • 43. Communications Comes Into Focus
    Marketing
    Public Relations
    Companies want:
    • Direct access to consumers
    • 44. Opportunities to engage with audiences
    • 45. Viral messaging
    • 46. Analytics, ROI
    They want to communicate in a way that combines PR, Marketing and Advertising.
    Advertising
  • 47. It’s a Whole
    New World
  • 48. It’s a Whole
    New World
  • 49. Traditional Public Relations Model
    The model has changed....
  • 50. Journalist
    Journalist
    Journalist
  • 51.
  • 52. “In 1965, 80 percent of adults could be reached with three 60 second TV spots. Today it requires117 prime time Commercials to produce the same result” (Jim Stengel, CMO, P&G)
  • 53. Michael Pranikoff
    Director, Emerging Media
    PR Newswire
    michael.pranikoff@prnewswire.com
    www.delicious.com/michaelpranikoff
    Twitter / @mpranikoff
    Twitter Event Hashtag: #prncl
  • 54. Principles to Communicating Your Message Today
    • Make your contentAccessible
    • 55. Make your contentEasy To View
    • 56. Make your contentEasy To Use
  • Building the Foundation
    SEO
  • 57. OptimizationMax
  • 58.
  • 59. Using multimedia in your releases increases
    journalist and public engagement by 35%.
    According to internal sample research comparing press releases that contain multimedia with those that do not.
  • 60. Virgin America MNR
  • 61. SEO & SOCIAL MEDIA
    ARE BUDDIES
    Photo credit: http://www.flickr.com/photos/tambako/2387498031/
  • 62. Use Social Media to make your content directional
  • 63. Visibility
    Photo credit: http://www.flickr.com/photos/fortphoto/1746927016/
  • 64. Engagement
    The 3 I’s of Engagement
    • Interaction– The actions a person takes while present at those touch points
    • 65. Intimacy– The affection a person holds for a brand
    • 66. Influence– The likelihood a person is to advocate on behalf of the brand
    Photo credit: http://www.flickr.com/photos/juantheflyfactory/3417503039/
  • 67. “Video is the new Voice!”
    John Chambers, CEO Cisco
  • 68. EDUCATION = SUCCESS
    Educate The Ambassadors
  • 69. Case
    Study
  • 70.
  • 71.
  • 72.
  • 73.
  • 74.
  • 75. “It’s not about using new media; it’s about using media in new ways” Dr. Craig Lefebvre
  • 76. Case
    Study
  • 77.
  • 78. A
    R
    C
    The ARC Engagement Platform
    ccess your audiences via multi-channel distribution
    each them with dynamic multimedia content
    onnect, interact, transact and engage
  • 79.
  • 80. “Share” button allows viewers to embed the ARCinto their blogs or Web sites.
  • 81. blog
    blog
    fan site
    blog
    blog
    fan site
    news site
    company site
    blog
    Distributes
    Updates
    ARC Content
  • 82.
  • 83. Our Shining Example NY Fan Page has hit more than 1000 fans within four hours of launching our campaign.....So exciting to see such results!
    Gayle Nowak
    Haggman Advertising
  • 84. What can the ARC be used for?
    Drive business through coupon offers
    Get audiences involved in a cause
    Attract Facebook followers
  • 85. What can the ARC be used for?
    Help with a recruiting effort
    Increase Web site traffic
    Support the launch of a new campaign
  • 86. What can the ARC be used for?
    Promote reward or loyalty programs
    Engage with shareholders
    Generate buzz among consumers
  • 87. CONTENT is
  • 88.
  • 89.
  • 90.
  • 91.
  • 92. Consistent
    Communications
    Matters
  • 93.
  • 94.
  • 95.
  • 96.
  • 97. Pew Research Center’s
    • 57% of internet users share links to news stories
    • 98. 30% get news through Social Networks
    • 99. 6% get news via Twitter feeds
  • MEDIA TOURS
  • 100.
  • 101.
  • 102.
  • 103.
  • 104.
  • 105.
  • 106. Search Goes Social
  • 107. Search Goes Social
  • 108.
  • 109. Location Based Social Media… Follow Me!
  • 110. Location Based Social Media… Follow Me!
  • 111. Location Based Social Media… Follow Me!
  • 112. Don’t Watch Us...Watch the Kids!
  • 113. Todd Grossman
    Vice President,
    Sales and Client Services
    MultiVu, a PR Newswire Company
    todd.grossman@multivu.com
    Twitter / @toddmgrossman