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01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
01 a study on the reference service in college libraries
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01 a study on the reference service in college libraries

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  • 1. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print) JOURNAL OF LIBRARY SCIENCE AND INFORMATIONISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ Publication TECHNOLOGY (JLIST)ISSN:xxxx – xxxx (Print) JLSITISSN:xxxx – xxxx (Online) © PRJ PUBLICATIONVolume 1, Issue 1, January - June (2012), pp. 01-10© PRJ: www.prjpublication.com/ijlisrd.asp A STUDY ON THE REFERENCE SERVICE IN COLLEGE LIBRARIES – WITH SPECIAL REFERENCE TO COIMBATORE CITY N. Sivakumar1, Dr. P. Sivaraman2, N. Tamilselvan3, Dr. R. Sevukan4 1 Librarian, Kalaignar Karunanidhi Institute of Technology, Coimbatore Email: sivakitlib@gmail.com 2 Associate Professor, Library and Information Science Wing, DDE, Annamalai University Annamalainagar Email:psraman.p@gmail.com 3 Librarian, Rathinam Technical Campus, Coimbatore Email: tamilsre@yahoo.co.in 4 Reader, Department of Library and Information Science, Pondicherry University, Puducherry Email: sevukan2002@yahoo.comABSTRACT Reference service is considered as the heart of library services. A good reference servicedepicts good collection. An initiative has been taken to evaluate the present trends in referenceservices of Coimbatore city College library. Information technologies have facilitated traditionalreference process and made it more effective. The paper also highlights the genesis, meaning,function and theories of reference services. Two types of reference services distinguished inlibraries are direct reference services and indirect reference services. Direct reference service is aface to- face process in which reference librarian answers the user’s question directly. Theseservices consist of information services and library instruction. In such services librarianindividually helps the users to retrieve the information. Instruction is an inseparable part of directreference services. Reference departments can provide it both in academic classrooms and in thelibrary.Keywords: Reference Service, Special Reference to Coimbatore City. 1
  • 2. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ PublicationINTRODUCTION The growth and change of contemporary civilized society is matched by the growing sizeand complexity of library resources and services. The libraries in the modern days help thepeople to have the updated information in their hands, to improve their knowledge in theirrespective fields and to widen their views on the particular subject or discipline. The servicesrendered by the libraries in the universities and colleges are very much helpful to theacademicians, students, scholars and the faculties. The Kothari Commission has considered thelibrary as “Intellectual Workshop” for the researchers. The object of the libraries in the collegesand universities in the modern days has changed in such a manner that the activities of the libraryshall be related to the daily needs and activities of an academic community, to the maximumpossible extent. In this regard the college libraries are playing a crucial role in making thestudents as the good citizens of the country. All this wealth of knowledge, past and present isorganized in the college and the university libraries have to be effectively and profitably used bythe faculty, researchers and students. Though the reference service has been considered as theprimary service of the library, the college libraries in the modern days render variety of services,apart from the reference service, to the teaching community, student community, researchers andall others who are in need of various information in various fields. In order to cater the needs and wants of the academic community, in general, thefollowing can be considered as the major services rendered by the libraries in the colleges and inthe universities: a. help the students to widen their knowledge by way of providing them with an opportunity to go through the large volume of collection of books: b. open the door to the wide world of books that lie beyond the border of specialization of the students: c. helpful for the academicians to keep abreast of the developments in their respective fields: d. providing the library facilities and services that are necessary for the effective and success formal programme instructions and bring books Students and Scholars together under conditions, which encourage reading for pleasure, Self-discovery personal growth and the Sharpening of intellectual Curiosity.NEED FOR THE STUDY Reference service has been considered as one of the major and prime services beingrendered by the libraries. During the last few decades, reference services rendered by thelibraries, especially the college and the University libraries, has increased tremendously. Theterm reference service, in general, may be defined as an active personal service providing activeassistance and instructions to users in promoting the use of library resources answering user’srequests for new information, compiling Catalogues and bibliographies etc., on topics ofresearch. Keeping in view the importance of the reference service in research and other scholarlypursuits at college level, the study is taken for research with a view to assess the existence andextent of reference service in Libraries of selected colleges in Coimbatore city. 2
  • 3. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ PublicationSCOPE OF THE STUDY The present study titled as “A STUDY ON THE REFERENCE SERVICE IN COLLEGELIBRARIES – WITH SPECIAL REFERENCE TO COIMBATORE CITY”, has been carried onby the researcher with a view to find out the functioning of the reference services in the selectedcollege libraries in Coimbatore city and to find out the level of satisfaction derived by theselected sample respondents on the functioning of the Reference services in their collegelibraries and to find out the factors that influence the satisfaction derived by the respondents onthe reference services provided by the College libraries.OBJECTIVES The present study has been undertaken by the researcher with the following objectives: a. to give a brief review about the origin and growth of the Reference Services in the libraries b. to give a brief outline about the various types of reference services rendered by the libraries c. to find out the level of satisfaction derived by the selected sample respondents on the functioning of the Reference services in their college libraries d. to find out the variation in the factors that influence the satisfaction derived by the respondents of Engineering and Arts and Science Colleges on the reference services provided by the College libraries and e. to find out the problems existing in the reference services provided by the college libraries and to offer suggestions for their improvement and efficient functioning.METHODOLOGY The present study is based on the primary as well as the secondary data. The datarelating to the satisfaction derived by the selected sample respondents and the factors thatinfluencing the satisfaction derived by the sample respondents were collected through thestructured questionnaire (Appendix). Out of eleven Engineering colleges functioning inCoimbatore city, three colleges were selected as sample colleges and out of ten Arts and ScienceColleges functioning in the Coimbatore city, three colleges were selected as samples. The samplecolleges were selected on the basis of simple random method by using the lot method. In thesecond stage, twenty students were selected as the sample respondents for the study. The samplerespondents were selected by the researcher on the basis of convenience sampling method. Theliterature relating to the reference service were collected by the researcher from the various bookmaterials, unpublished records and from the Internet. In order to find out the variation in thefactors that influence the satisfaction derived by the respondents of the two groups such as therespondents from the Engineering colleges and the Arts and Science College libraries, theresearcher has employed Chi – square test. 3
  • 4. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ PublicationLIMITATIONS The following were considered as the limitations by the researcher in the execution of thestudy: 1. The sample size for the study was restricted only to six college libraries in Coimbatore city i.e., three Engineering and three Arts and Science Colleges: 2. The reference services provided by the sample libraries were only considered for the study and the other areas relating to the sample libraries were not considered for the study. 3. The sample size for the study has been restricted to only one hundred and twenty respondents in total from the selected six sample colleges. 4. This report offers suggestions only in the areas relating to the improvement of the reference services and not the whole functioning of the library.Reference Services provided by the college libraries There are sixty sample respondents from the Engineering Colleges. Out of these sixtyrespondents, forty-one (68.33%) sample respondents are satisfied with the reference servicesprovided by the College library and nineteen (31.67%) sample respondents are not satisfied withthe reference services provided by the College library. Sixty respondents are from Arts and Science Colleges and out of this sixty respondents,thirty-nine (65%) respondents are satisfied with the reference services provided by the Collegelibrary and twenty one (35%) sample respondents are not satisfied with the reference servicesprovided by the College library. The satisfaction of the respondents towards the referenceservices of the library is given in the following table. Table –1 Satisfaction of the respondents towards the reference services provided by the college libraries Type of College Satisfied Not Satisfied Total Engineering College 41 19 60 Arts and Science Colleges 39 21 60 Total 80 40 120 Table –1 reveals that out of one hundred and twenty respondents, eighty respondents(66.67%) are satisfied with the reference services in their college and forty respondents (33.33%)are not satisfied with the reference services provided by their college. The association betweenthe satisfaction derived by the sample respondents on the reference services provided by thecollege libraries and the type of college in which they are studying was further analysed with thehelp of Chi – square test. The Chi – square table is given below. 4
  • 5. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ Publication Table – 2Satisfaction derived by the sample respondents on the reference services provided by the college libraries and Type of College - Chi – square Test Cell O E O-E (O – E)2 (O – E)2 /E R1C1 41 40 1 1 0.025 R2C1 39 40 -1 1 0.025 R1C2 19 20 -1 1 0.050 R2C2 21 20 1 1 0.050 Total 0.150 Calculated Chi – square Value = 0.150 Table value at 5% level = 3.84 Degrees of Freedom =1 Significance = NOT SIGNIFICANT Table 2 reveals that the calculated chi – square value (0.150) is less than the table chi –square value (3.84) at 5% level of significance. Hence the hypothesis, that there is no significantdifference in the satisfaction derived by the respondents of the Engineering and Arts and ScienceCollege libraries on the reference services rendered by the college libraries, can be accepted.Reference facilities available in the college libraries There are sixty respondents from the Engineering Colleges. Out of these sixtyrespondents, fifty three (88.3%) respondents are satisfied with the reference facilities available inthe College library and seven (11.7%) respondents are not satisfied with the reference facilitiesavailable in the College library. Sixty respondents are from Arts and Science Colleges and out of this sixty respondents,forty two (70%) respondents are satisfied with the reference facilities available in the Collegelibrary and eighteen (30%) sample respondents are not satisfied with the reference facilitiesavailable in the College library. The satisfaction of the respondents towards the referencefacilities available in the library is given in the following table 5
  • 6. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ Publication Table –3 Satisfaction of the respondents towards the reference facilities available in the college libraries Type of College Satisfied Not Satisfied Total Engineering College 53 7 60 Arts and Science Colleges 42 18 60 Total 95 25 120 Table 3 reveals that out of one hundred and twenty respondents, ninety five respondents(79%) are satisfied with the reference facilities available in their college libraries and twenty fiverespondents (21%) are not satisfied with the reference facilities available in the college libraries.The association between the satisfaction of the sample respondents on the reference facilitiesavailable in the college libraries and the type of college in which they are studying was furtheranalysed with the help of Chi – square test. The Chi – square table is given below. Table – 4Satisfaction derived by the sample respondents on the reference facilities available in the college libraries and Type of College - Chi – square Test Cell O E O-E (O – E)2 (O – E)2/ E R1C1 53 47.5 5.5 30.25 0.64 R2C1 42 47.5 -5.5 30.25 0.64 R1C2 7 12.5 -5.5 30.25 2.42 R2C2 18 12.5 5.5 30.25 2.42 Total 6.12 Calculated Chi – square Value = 6.12 Table value at 5% level = 3.84 Degrees of Freedom =1 Significance = SIGNIFICANT Table 4 reveals that the calculated chi – square value (6.12) is higher than thetable chi – square value (3.84 at 5% level of significance. Hence the hypothesis that there is nosignificant difference in the satisfaction derived by the respondents of the Engineering and Artsand Science College libraries on the reference facilities available in the college libraries, can berejected. 6
  • 7. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ PublicationReference books in the college libraries There are sixty respondents from the Engineering Colleges. Out of this sixtyrespondents, forty seven (78.3%) respondents are satisfied with the availability of the referencebooks in the college libraries and thirteen (21.7%) respondents are not satisfied with theavailability of the reference books in the college libraries. Sixty respondents are from Arts and Science Colleges and out of this sixty respondents,fifty one (85%) respondents are satisfied with the availability of the reference books in thecollege libraries and nine (15%) respondents are not satisfied with the availability of thereference books in the college libraries. The satisfaction of the respondents towards theavailability of the reference books in the college libraries is given in the following table. Table –5 Satisfaction of the respondents towards the availability of the reference books in the college libraries Type of College Satisfied Not Satisfied Total Engineering College 47 13 60 Arts and Science Colleges 85 9 60 Total 98 22 120 Table 5 reveals that out of one hundred and twenty respondents, ninety eight respondents(81.7%) are satisfied with the availability of the reference books in the college libraries andtwenty two respondents (18.3%) are not satisfied with the availability of the reference books inthe college libraries. The association between the satisfaction of the sample respondents on theavailability of the reference books in the college libraries and the type of college in which theyare studying was further analysed with the help of Chi – square test. The Chi – square table isgiven below. Table – 6 Satisfaction derived by the sample respondents on the availability of the reference books in the college libraries and Type of College - Chi – square Test Cell O E O-E (O – E)2 (O – E)2 / E R1C1 47 49 -2 4 0.08 R2C1 51 49 2 4 0.08 R1C2 13 11 2 4 0.36 R2C2 9 11 -2 4 0.36 Total 0.88 7
  • 8. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ Publication Calculated Chi – square Value = 0.88 Table value at 5% level = 3.84 Degrees of Freedom =1 Significance = NOT SIGNIFICANT Table 6 reveals that the calculated chi – square value (0.88) is less than the table chi –square value (7.88) at 5% level of significance. Hence the hypothesis that there is no significantdifference in the satisfaction derived by the respondents of the Engineering and Arts and ScienceCollege libraries on the availability of the reference books in the college libraries can beaccepted.Satisfaction of the respondents on the various factors: 1. The respondents from the Engineering colleges (68.30%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (65%) on the reference services provided by the College libraries. 2. The respondents from the Engineering colleges (88.30%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (70%) on the reference facilities available in the College libraries. 3. The respondents from the Arts and Science Colleges (85%)are getting higher satisfaction than the respondents from the Engineering colleges (78.30%) on the availability of adequate number of reference books in the College libraries. 4. The respondents from the Engineering colleges (70%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (65%) on the availability of the non – book materials in the College libraries. 5. The respondents from the Engineering colleges (90%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (80%) on the facilities available in the College libraries. 6. The respondents from the Arts and Science Colleges (85%)are getting higher satisfaction than the respondents from the Engineering colleges (78%) on collection of the total volume of books in the in the College libraries. 7. The respondents from the Engineering colleges (95%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (80%) on the working hours of the College libraries. 8
  • 9. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ Publication 8. The respondents from the Arts and Science Colleges (90%)are getting higher satisfaction than the respondents from the Engineering colleges (65%) on the assistance provided by the librarian in the College libraries. 9. The respondents from the Engineering colleges (88.3%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (81.60%) on the condition of the reference books that are available of the College libraries. 10. The respondents from the Arts and Science Colleges (70%)are getting higher satisfaction than the respondents from the Engineering colleges (51.60%) on the availability of adequate number of reference journals and periodicals in the College libraries. 11. The respondents from the Engineering colleges (93.3%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (86.60%) on “Online Public Access Catalogue (OPAC)” facility available in the College libraries. 12. The respondents from the Engineering colleges (96.60%) are getting higher satisfaction than the respondents from the Arts and Science Colleges (86.60%) on the Internet service offered by the College libraries.CONCLUSION Good education makes the students as the good citizens of the country. The collegelibraries in this regard not only offer the opportunities to the students to go through the textbooks alone but also the providing various other books in the form of reference books and nonbook reference materials. By providing the right type of reference services to the students,researchers and the faculties at the right time the college libraries are playing an important role inimproving the knowledge of every one. If the college libraries are adopting the suggestionswhich have been offered in this report, it would be very much helpful for them to improve theirservices in the area of reference and to the users of the college library.REFERENCES1. Anderson, Paul. All that glisters is not gold’ – Web 2.0 and the librarian. Journal ofLibrarianship and Information Science, 2007, 39 (4), p. 195- 198.2. Cassel, Kay ann Meeting users’ needs through new reference service models. Available atwww.bcr.org/referencerenaissance/docs/ Meeting%20Users- Needs%20Through %20 New%20Reference%20Service.ppt (Accessed on 20/11/ 2008 ).3. Clyde, L. A. Wikis. Teacher Librarian. 2005, 32 (4), p.54-56.4. Coyle, Karen. Managing technology. The library catalog in a 2.0 world. Journal of 9
  • 10. Journal of Library Science and Information Technology (JLSIT), ISSN: xxxx - xxxx (Print)ISSN: xxxx – xxxx (Online) Volume 1, Issue 1, January - June 2012, © PRJ PublicationAcademic Librarianship. 2007, 33 (2), p. 289 – 291.5. Curran, Kevin, Murray, Michelle and Christian, Martin. Taking the information tothe public through library 2.0. Library Hi Tech. 2007, 25 (2), p. 288- 297.6. Accanoor, Kalyani. (2005). Transition in Information Services: A Digital Experience. In 3rdInternational CALIBER-2005, Cochin, 2-4 February, 2005.7. Young, Heartsill, (Ed). (1983). The ALA Glossary of Library and Information Science.Chicago: American Library Association.8. Dewdney, P., & Ross, C. S. (1994). Flying a light aircraft: Reference service evaluation from auser’s viewpoint. Reference Quarterly, 34(2), 217-230.9. Gers, R., & Seward, L.J. (1985). Improving reference service: Results of a statewide survey.Library Journal, 110(18), 32-35.10. Sharma, Sumati, Kumar, Ashok and Singh, Mohinder. (2004). Digital Reference Service.DESIDOC Bulletin of Information Technology, November 24(6), 11-18.11. Tajer, Pegah. Reference Services 2.0: A Proposal Model for Reference Services in Library2.0. 7th International CALIBER-2009, Pondicherry University, Puducherry, February 25-27,2009. http:/ /www.inflibnet.ac.in/caliber2009/CaliberPDF/38.pdf(Accessed on 2nd July, 2009). 10

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