Job stress

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Job stress

  1. 1. Priyanwada Vidanapathirana Registration no: 40882378 BMS Level 6
  2. 2. Presentation Schedule <ul><li>Introduction </li></ul><ul><li>Problem Statement </li></ul><ul><li>Research Questions </li></ul><ul><li>Objectives </li></ul><ul><li>Conceptualization and Hypothesis </li></ul><ul><li>Literature Review </li></ul><ul><li>Scope and Methodology </li></ul><ul><li>Data collection </li></ul><ul><li>Analysis </li></ul>
  3. 3. Introduction Targets Targets Branch Branch Bank Bank Competition PRESSURE STRESS
  4. 4. Introduction Contd. <ul><li>Banking sector belongs to the service sector. </li></ul><ul><li>People’s Bank is a service sector organization. </li></ul><ul><li>Deal with people [not with Machines and materials] </li></ul><ul><li>Mental effort of employees /personal touch are important to perform their tasks well. </li></ul>
  5. 5. Introduction Contd. <ul><li>Employees of every bank is affected by stress </li></ul><ul><li>Reasons for job stress : </li></ul><ul><li>a) Increased weekly and monthly work targets in line with corporate goals </li></ul><ul><li>b) Commitment to ensure that customers are happy </li></ul><ul><li>c) Desire to outclass the competitors in terms of overall performance, </li></ul><ul><li>d) Ambiguity of work allocation, </li></ul><ul><li>e) Personal factors like family, peer and other pressures. </li></ul>
  6. 6. Introduction Contd. <ul><li>Negative Consequences of Stress </li></ul><ul><ul><li>Health risks of employees ,which will lead to morbidity and loss of efficiency and effectiveness </li></ul></ul><ul><ul><li>Employee turnover </li></ul></ul><ul><ul><ul><li>Bank losing trained and competent staff. </li></ul></ul></ul><ul><ul><ul><li>They may join rival organizations. </li></ul></ul></ul>
  7. 7. Problem Statement <ul><li>Stress is a serious problem for front office employees who works as tellers, officers and managers. </li></ul><ul><li>Because of, </li></ul><ul><li>Competitive nature of business </li></ul><ul><li>Implicit targets </li></ul><ul><li>Restless nature of customers </li></ul><ul><li>Financial risks of overpayments </li></ul><ul><li>Accounting errors that can endanger good name of the bank </li></ul><ul><li>Promotions and disciplinary actions </li></ul>
  8. 8. Research Questions <ul><li>Is front office work more stressful than back office work? </li></ul><ul><li>What factors make stress high for front office workers? </li></ul><ul><li>What measures can be taken to minimize it? </li></ul>
  9. 9. Objectives <ul><li>To explore the existence of stress levels among front office staff in Banks. </li></ul><ul><li>To identify & describe the nature of stress among front office staff. </li></ul><ul><li>To identify the causes of workplace stress, and the relationship between stress and the identified causes. </li></ul><ul><li>To determine the effect of role ambiguity and work load on the level of stress. </li></ul>
  10. 10. Conceptualization Role Ambiguity Work Load Stress Stress Worker performance Independent variables Dependent variable
  11. 11. Hypothesis (in null form) <ul><li>There is no positive relationship between role ambiguity and the level of stress among front office staff. </li></ul><ul><li>There is no positive relationship between quantity of work and the level of stress among front office staff. </li></ul><ul><li>Stress levels of front office workers is not greater than the stress level of back office workers. </li></ul>
  12. 12. Literature review <ul><li>What is stress? </li></ul><ul><li>Organizational and work related stressors </li></ul><ul><li>Individual differences in experiencing stress </li></ul><ul><li>Effects of stress </li></ul><ul><li>How to manage work place stress </li></ul>
  13. 13. Methodology <ul><li>A Sample of </li></ul><ul><li>30 front office workers and </li></ul><ul><li>30 back office workers </li></ul><ul><li>will be selected using the Random Sampling method </li></ul>Scope Confined to a state bank (Several branches of Peoples Bank in the Colombo area)
  14. 14. Data collection <ul><li>Primary data </li></ul><ul><li>Observation </li></ul><ul><li>Questionnaires </li></ul><ul><li>Unstructured interviews </li></ul><ul><li>Secondary data </li></ul><ul><li>From published sources including journal articles and annual reports. </li></ul>
  15. 15. Analysis <ul><li>Collected data will be analyzed using computer based statistical data analysis packages. </li></ul><ul><li>Descriptive analytical tools such as tables, graphs, scattered diagrams will be used in the analysis. </li></ul>

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