Servant LeadershipSusan SinigaglioWilmingtonUniversityGiving to GrowPlease double click on the hyperlinks for a richer experienceMusic:Davies, R.,Hodgson, R.(1977)
Robert Greenleaf(1904-1990)"Everybody can be greatbecause anybody canserve. You dont have tohave a college degree toserve. You dont have tomake your subject andverb agree to serve…Youonly need a heart full ofgrace. A soul generatedby love." --Martin LutherKing Jr.” (King, 1968).Gave voice to contemporaryservant leadership philosophy inhis seminal work, The Servant asLeader. Inspired by HermanHesse’s Journey to the East, whichtells the tale of a pilgrimage andthe incomparable servant whoaccompanies the travelers,Greenleaf offers a modern spinon the often unheralded servantleader.
What is ServantLeadership?• “When someone at any level withinan organization leads simply bymeeting the needs of the team, heor she can be described as aservant leader. Servant leadersoften lead by example. They havehigh integrity and lead withgenerosity (mindtools.com, 2013).• Ball word concepts, Spears (1998).
What is ServantLeadership? (cont’d)• “The servant-leader is servant first…It beginswith the natural feeling that one wants toserve…Then conscious choice brings one toaspire to lead…The best test…is: do thoseserved grow as persons; do they, while beingserved, become healthier, wiser, freer, moreautonomous, more likely themselves tobecome servants?” (Greenleaf, 1970, p.15).
The Power of Servant Leadership to Transform Health CareOrganizations for the 21st-Century Economy (Schwartz andTumblin, 2002)Committedto theindividualTeamworkDiversityStrong corecompeten-ciesRisk takingWorkforceempower-mentCompetetive organizations are fastand flexible
Situating Servant Leadership in a Proposed Virtues Framework(Irving and Lanctot, 2010)Empirical testing Servant Leadership=integrity/moralityDiscernmentHumilityLoveRespectDiligenceTemperance CourageIntegrity
Servant Leadership in Nursing(Sherman, 2012)ServantLeader-ship
Staff SatisfactionEmpirical Proofs for Nursing“Departments where staffperceived that managers hadhigher servant leadershiporientation demonstratedsignificant positive impact onindividual employee jobsatisfaction”.(Jenkins and Stewart, 2010)PatientSatisfactionUsing servant leadership, theauthor, hired as chief nursingofficer, brought a hospitalfrom the verge of collapse tocritical and financial success,increasing staff and patientsatisfaction.(Yancer, 2012).
Professional ApplicationSharefuturevisionOffer helpwhen notaskedBe apositiveexampleListen/understandFocus onqualityimprove-ment/notmistakesConsiderneeds ofothers
Servant Leaders Through HistoryMahatma GhandiMother TeresaYou
References• Davies, R., Hodgson, R. (1977). Give a little bit (Recorded by Supertramp). on Even in theQuietest Moments [MP3 file]. Los Angeles, CA: A&M.• Irving, J. A., & Lanctot, J. D. (2010). Character and leadership: Situating servantleadership in a proposed virtues framework. International journal of leadership studies,6(1), Retrieved fromhttp://www.regent.edu/acad/global/publications/ijls/new/vol6iss1/2_Final Edited Lanctotand Irving_pp. 28-50.pdf.• Jenkins, M., & Stewart, A. (2010). The importance of a servant leader orientation. HealthCare Management Review, 35(1), 46-54. doi:10.1097/HMR.0b013e3181c22bb8• King, M. L. (1968). The drum major instinct. Delivered at Ebenezer Baptist Church,Atlanta, GA: Retrieved from http://mlk-kpp01.stanford.edu/index.php/kingpapers/article/the_drum_major_instinct/• MindTools.com. (2013). Leadership styles choosing the right style for the situation.Retrieved from http://www.mindtools.com/pages/article/ newLDR_84.htm.
References (cont’d)• Schwartz, R., & Tumblin, T. (2002). The power of servant leadership totransform health care organizations for the 21st-century economy free.JAMA surgery, 137(12), 1419-1427. doi: 10.1001/archsurg.137.12.1419.• Sherman, R. (2012, April 16). Servant leadership in nursing. Retrieved fromhttp://www.emergingrnleader.com/servant-leadership-in-nursing.• Shirey, M. (2006). Authentic leaders creating healthy work environmentsfor nursing practice. American Journal Of Critical Care, 15(3), 256-268.• Spears, L, (1998), Tracing the growing impact of servant leadership,Insights on leadership: service, stewardship, spirit, and servant-leadership,John Wiley and Sons, New York, NY, pp. 1-12.• Yancer, D. (2012). Betrayed trust: healing a broken hospital throughservant leadership. Nursing Administration Quarterly, 36(1), 63-80.