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Framework ppt 1 Presentation Transcript

  • 1. Frontline Manager Development Centre Framework Proposal June 2012 Think Talent Services Pvt Ltd Sole India Licensee NEWS® Coaching “Enabling endurance, robustness, sustainability for organizations”
  • 2. Contents 1 Our understanding of current state 2 Suggested approach 2
  • 3. Business Context 3 XYZ Oncology wants to groom it’s front line managers through a rigorous and well defined assessment process to help people to enhance leadership effectiveness 1. Creation of new manager roles in Q4 2011 for Creating a leadership pipeline internally Effective management of span of control Providing development opportunities to associates 2. All the associates are first time managers or have limited managerial experience in a non-XYZ environment 3. Key focus in 2012 on assessing their competency gaps as leaders and creation of focused Individual Development Plans (IDP) for them 4. There are 8 participants from 3 different line functions within Oncology. Background 3
  • 4. Key Questions 4 1 How to design an assessment process which is simple yet effective? 2 What are the leadership standard which would be relevant in oncology context for growth? 3 How do we create culture of assessment inside the organization? 4 How are we going to use the development center data facts for future utility? 4
  • 5. Our Approach 5 Diagnosis Development Center Feedback + + Phase 1 Phase 2 Phase 3 Design IDP Workshop Phase 4: Optional Review & Progress check Delivery 5
  • 6. Our Approach: Phase 1 6 Diagnosis  Phone interviews to be done with Oncology Leadership Team to get Critical Inputs on - Projected growth of Oncology business - Business Challenges - Expectation from First Level Supervisors  Development Center – Created using Critical Leadership Competencies based on XYZ Leadership Standard and Input from Diagnosis  One Day Development Workshop- Designed using Learning Style Indicators and Edgar Schien’s Career Anchor Identification of competencies and design of tools is one time exercise. It would help us to create Assessment landscape. This design can be used for similar Assessment Centers in the future. Design of Development Center 6
  • 7. Our Approach: Phase 2 7 Program Delivery Phase 2 Development Center • Two Assessors ( Ratio 1:4) • Multi tool • Multi Assessor Interactive Workshop • One Day Workshop • Learning Style Indicators • Edgar Schien’s Career Anchor Entire exercise would require three people - Two Assessors who will be engaged in the Assessment Center and one Facilitator who will anchor the Interactive Workshop IDP In put: Individual Reports capturing what I do/don’t do (specific behaviors) IDP In put: Focus on who I am (Predispositions) 7
  • 8. CASE PRESENTATION (Case Study) CASE DISCUSSION (Group Discussion) PSYCHOMETRIC INSTRUMENTS SIMULATIONS (Business Game) ROLE PLAYS (1 to 1) 1-day Development Center Design Day 1: Participants are made to experience various exercises (tools) and are observed through these multiple tools by multiple assessors. Each participant is given a detailed one to one developmental feedback by one of the assessors. The objective is to help the participant become aware of their strengths & focus areas with respect to the XYZ Oncology competencies. Feedback will be done post the career workshop on the phone. INDIVIDUAL DEVELOPMENT PLAN DETAILED REPORT EFFECTIVE FEEDBACK 8
  • 9. Sample Tool Matrix Psychometric Role Play Group Exercise In Tray Customer Focus    People Management    Result Orientation    Change Management    Communication /Collaboration    Analytical Thinking    This is an illustrative tool matrix as brief and Leadership Standard provided by XYZ. However Leadership standards need to be converted into a competency framework. 9
  • 10. Rating Scale used in DC 4-Point Rating Scale Level 1–Does not meet requirement Level 2– Meets requirement with Stretch i.e. manifest some elements of the competency Level 3- Meets Requirement i.e. Manifest most/all elements of the competency Level 4- Exceeds Requirement 10
  • 11. Our Approach: Phase 3 11 Feedback & Reporting Phase 3  60-90 mins One-on-One individual phone feedback session with participants will be done 1 week after the Assessment Center. The report from the Assessment Center will be used for creating the Final IDP using knowledge of predispositions understanding of the role and what I do/don’t do and need to do to be more effective Phase 4 is optional and would be customized and co -created with clients to determine the engagement of Think Talent Review & Progress Check Phase 4 Optional  Optional Periodic(once in two months) Review and Progress Check 11
  • 12. Program Benefits Assessing Talent: Leader benefits those being assessed, their supervisors, and the company as a whole. These benefits include the following: • In-depth assessment of strengths and development opportunities. • Realistic preview of leadership challenges to ensure a good career match. • Accurate assessment of individuals with the right skills and potential. • Accelerated development. 12
  • 13. About us Think Talent Services Confidential Repertoire of Intellectual property ranging from our own in-house developed frameworks to globally renowned models. Continuous endeavor and ability to customize our solutions to meet our customers’ requirements. Focus on Simplicity and practicality in all our solutions. Co-creating solutions with the customer. Team that comprises of practitioners from the industry with rich domain and leadership experience. 13
  • 14. Think Talent Services Confidential 14 Our Values OUR VALUES DEFINITIONS SYMBOLS Customer Centricity Delivering value to our stakeholders following principles of co-creation and simplicity Trust Generating and sustaining trust by being transparent in our actions, and fostering a culture of sharing and fairness Solution Orientation Providing exceptional service by being focused in our offerings and partnering in ideation as well as implementation of solutions Sense of Community Creating, nurturing and leveraging networks to make a positive and meaningful contribution for Think Talent community
  • 15. Think Talent Services Confidential 15 Solution Components HR Capability Development Leadership Development Talent Management Culture Transformation Assessments Individual & Group Coaching Structures & Governance People Policies & Practices Culture &HR Audits Customized Group Learning Intervention
  • 16. Some Think Talent Resources and Trusted Advisors Think Talent Services Confidential 16 • Focuses on Leadership Behaviors • Supports in building leadership teams • Worked with large Indian conglomerates and global MNCs as senior HR lead Bimal Rath • Certified SHL assessor with OD experience in global Healthcare & IT companies • Expertise in creating leadership bench-strength in organizations • A Leadership Development professional with expertise in facilitation and talent strategy • Worked with Indian and global outfits in IT, ITES and Travel & Finance Bhabani Mohanty Vivek Tiwari • About 20 years of experience as a life skills counselor with specialized in Organization Development and CEO/Senior Management Coaching.Shilpa Limsay Sanjay Chaturvedi • Expertise in formulating HR Strategies and large scale Change Management • Several years of cross border experience in line function roles Sobby Kurian • Learning and Development professional with over 15 years of experience in IT, Telecom & Banking • Experienced facilitator and a Group Coach
  • 17. NCR Think Talent Services Private Limited 619, 6th Floor, ILD Trade Centre Sector-47, Sohna Road, Gurgaon - 122001 Phone: +91-124-4106325,+91-124-4055375 Our Coordinates 17 Bangalore Think Talent Services Private Limited 1568, 1st Sector, Outer Ring Road, HSR Layout, Bangalore – 560 102 Phone: +91 80 64006888 Hyderabad Think Talent Services Private Limited 301, 2nd Floor, Vaishno Kuteer, Puppalguda, Manikonda Hyderabad Phone: +91 90400 84006 Think Talent Services is the Sole India Licensee for NEWS Coaching & Training Our Website - www.thinktalentindia.com Pune Think Talent Services Private Limited 102 Quartz, Niyati Empire, Kharadi Pune - 411014 Phone: +91 777400991