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How To Be An Awesome Community Manager
 

How To Be An Awesome Community Manager

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A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

A few tips for fresh community managers. If you're a community manager yourself, feel free to add your tips in the comment secion!

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  • Full Name Full Name Comment goes here.
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  • really useful, simple and clear.. thanks!
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  • awesome ;-) thank you so much for sharing.
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  • Wow, simply but richful content. Thanks Marta, it´ll help me tons.

    Pablo
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  • Hi Marta.. may I discuss more about this with you..?
    this is from the community manager's side, how about if the community is a brand community, what's the tips and trick for the brand owner who manage the community?
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  • My name is Miss matter Garba,i saw your profile today on (slideshare.net) and became intrested in you,i will also like to know you the more,and i want you to send an email to my email address (mattergarba56@yahoo.com) so i can give you my picture for you to know whom i am. However i believe we can move on from here! I am waiting for your mail to my email address above.(Remeber the distance, colour or language does not matter but love matters alot in life miss matter. (mattergarba56@yahoo.com)
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    How To Be An Awesome Community Manager How To Be An Awesome Community Manager Presentation Transcript

    • HOW TO BE ANCOMMUNITY MANAGER
    • SO YOU GOT AN JOB!@princess_misia
    • CONGRATS!!!@princess_misia
    • NOW WHAT?@princess_misia
    • BEFORE YOU …@princess_misia
    • 4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
    • SOCIAL MEDIA@princess_misia
    • SOCIAL MEDIA PROTOCOL@princess_misia
    • PRE-APPROVED@princess_misia
    • MONITORING@princess_misia
    • NOW LET’S GET THE STARTED@princess_misia
    • DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
    • DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
    • SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
    • AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community  2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
    • STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
    • REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
    • SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
    • AND BE YOUR SELF!@princess_misia
    • BUT DON’T BE EGOCENTRIC@princess_misia
    • IT’S NOT ABOUT YOU AFTERALL@princess_misia
    • FRIENDLY & HELPFUL@princess_misia
    • REPLY@princess_misia
    • AND REPLY@princess_misia
    • EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
    • JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
    • NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
    • HOW?@princess_misia
    • HAVE A CONVERSATION STRATEGY@princess_misia
    • CREATE INTERESTING CONTENT@princess_misia
    • GIVE PEOPLE A VOICE@princess_misia
    • ASK QUESTIONS@princess_misia
    • CREATE AN EXPERIENCE@princess_misia
    • RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
    • RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
    • BUT STARVE THE TROLLS@princess_misia
    • BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
    • WHATEVER HAPPENS… KEEP@princess_misia
    • AND NEVER EVER REACT EMOTIONALLY@princess_misia
    • ADMIT MISTAKES & APOLOGIZE@princess_misia
    • ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
    • AND IF YOU’RE TAKING A BREAK@princess_misia
    • AND IF YOU’RE TAKING A BREAK@princess_misia
    • AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
    • BUT MOST IMPORTANTLY…@princess_misia
    • HAVE@princess_misia
    • THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia