Pablo MorenoWow, simply but richful content. Thanks Marta, it´ll help me tons. Pablo7 months ago
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'Tiara Oranye' at Telco CompanyHi Marta.. may I discuss more about this with you..? this is from the community manager's side, how about if the community is a brand community, what's the tips and trick for the brand owner who manage the community?9 months ago
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matter33My name is Miss matter Garba,i saw your profile today on (slideshare.net) and became intrested in you,i will also like to know you the more,and i want you to send an email to my email address (mattergarba56@yahoo.com) so i can give you my picture for you to know whom i am. However i believe we can move on from here! I am waiting for your mail to my email address above.(Remeber the distance, colour or language does not matter but love matters alot in life miss matter. (mattergarba56@yahoo.com)10 months ago
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yoda_fuenteCongrats!! Simple and true!11 months ago
Roland Mayerl at City & ShelterGreat, bravo I shall share it with my kids and add link to my humanity projects www.habiter-autrement.org/daara1 year ago
How To Be An Awesome Community ManagerPresentation Transcript
HOW TO BE ANCOMMUNITY MANAGER
SO YOU GOT AN JOB!@princess_misia
CONGRATS!!!@princess_misia
NOW WHAT?@princess_misia
BEFORE YOU …@princess_misia
4 THINGS THAT WILL MAKE YOUR LIFE@princess_misia
SOCIAL MEDIA@princess_misia
SOCIAL MEDIA PROTOCOL@princess_misia
PRE-APPROVED@princess_misia
MONITORING@princess_misia
NOW LET’S GET THE STARTED@princess_misia
DEFINE & GET TO KNOW YOUR AUDIENCE@princess_misia
DEFINE GOALS FOR YOUR COMMUNITY@princess_misia
SET UP CLEAR GUIDELINES FOR PARTICIPATION!@princess_misia
AND PUT THEM IN WRITING PRETTY PLEASE: 1. Respect fellow members of this community 2. Do not post content that is abusive, obscene, deceptive, offensive, fraudulent etc. 3. Don’t be a creep …@princess_misia
STOP THE MARKETING! YOU’RE NOT HERE TO SELL@princess_misia
REMEMBER THAT… PEOPLE CONNECT WITH PEOPLE NOT BUSINESSES@princess_misia
SO DISCLOSE WHO YOU ARE Hello there! I’m Marta Majewska & I’m the community manager here.@princess_misia
AND BE YOUR SELF!@princess_misia
BUT DON’T BE EGOCENTRIC@princess_misia
IT’S NOT ABOUT YOU AFTERALL@princess_misia
FRIENDLY & HELPFUL@princess_misia
REPLY@princess_misia
AND REPLY@princess_misia
EVEN IF YOU DON’T HAVE THE ANSWER@princess_misia
JUST SHOW THEM THAT YOU ARE LISTENING I DON’T HAVE THE INFO BUT I’M CHECKING IT FOR YOU AND WILL GET BACK TO YOU ASAP.@princess_misia
NOT ONLY LISTEN… GET THEM INVOLVED@princess_misia
HOW?@princess_misia
HAVE A CONVERSATION STRATEGY@princess_misia
CREATE INTERESTING CONTENT@princess_misia
GIVE PEOPLE A VOICE@princess_misia
ASK QUESTIONS@princess_misia
CREATE AN EXPERIENCE@princess_misia
RECOGNIZE AND FEED THE LOYAL MEMBERS@princess_misia
RECOGNIZE AND FEED THE LOYAL MEMBERS THEY CAN BE A REAL TREASURE@princess_misia
BUT STARVE THE TROLLS@princess_misia
BUT STARVE THE TROLLS THEY’RE NOT WORTH YOUR TIME@princess_misia
WHATEVER HAPPENS… KEEP@princess_misia
AND NEVER EVER REACT EMOTIONALLY@princess_misia
ADMIT MISTAKES & APOLOGIZE@princess_misia
ADMIT MISTAKES & APOLOGIZE YOU’RE ONLY HUMAN (RIGHT?)@princess_misia
AND IF YOU’RE TAKING A BREAK@princess_misia
AND IF YOU’RE TAKING A BREAK@princess_misia
AND IF YOU’RE TAKING A BREAK HAVE SOMEONE TAKE OVER & REMEMBER TO INFORM YOUR COMMUNITY@princess_misia
BUT MOST IMPORTANTLY…@princess_misia
HAVE@princess_misia
THANK YOU! Marta Majewska Porter Novelli @princess_misia@princess_misia
Rosa Díaz
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