Military One Source


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  • TALKING POINTS Introduce yourself. Discuss how: MOS is a DoD sponsored Military Life Assistance Program that is available 24/7, 365 days a year. **NOTE: Click to bring in Mission : “MOS offers access to confidential resource and referral support for service members and their families in order to improve their quality of life and the effectiveness of the military community.” MOS has taken into consideration the various languages that are spoken by military families, and as such, the website can be viewed in Spanish. Additionally, MOS can arrange for simultaneous translation in more than 140 languages. BRIEFER NOTES If able, considering any technological requirements (speakers, etc.), open with a 30 second public service announcement (PSA), that is available on CD.
  • TALKING POINTS All active-duty service members (Army, Marine Corps, Navy, and Air Force) and their families are eligible. National Guard and Reserve members and their family members are also eligible. “ Family members” include the spouse and children of the service member. In addition, anyone, blood relative or not, who has legal responsibility for a service member’s children or personal affairs during deployment or separation from the family can use the service on behalf of the service member.    BRIEFER NOTES IRR personnel are eligible. Eligibility begins on the initial entrance date (i.e., official date entered service or date of delayed enlistment). Retirees are eligible for 180 days after retirement.   In general, extended family is not eligible. Coast Guard members are ineligible. (They are under the Department of Homeland Security, not DoD.) Extended program eligibility Wounded Warrior Resource Center: lifetime eligibility. Family members of service members killed in the line of duty are eligible for as long as they remain eligible for Uniformed Services Programs.
  • TALKING POINTS All contacts with MOS, whether by telephone, Internet, or face-to-face counseling, are private. MOS ensures that personal information is secure and each user is treated confidentially and with respect, regardless of rank. The service member, as well as the service member’s commander, is not advised when a family member calls or conducts an online visit or face-to-face session. However, there are exceptions. MOS consultants have a duty to report the following: family maltreatment (spouse, child, elder abuse), threats of harm to self or others, illegal activities. These reports are made to the appropriate military and civilian authorities. Since face-to-face counselors are an extension of MOS, these reporting requirements apply to them as well. BRIEFER NOTES Substance or alcohol abuse is only disclosed when the following conditions apply: The Service Member self reports drug abuse as it is illegal under DoD regulations. The Service Member self reports alcohol abuse that is related to domestic violence perpetrated by the SM. The Service Member who self reports alcohol abuse that is related to abuse/neglect of a child or special needs family member. The Family Member who self reports drug or alcohol abuse that is related to abuse/neglect of a child or special needs family member. Air Force personnel are read the following additional statement regarding the Personnel Reliability Program (PRP) self reporting requirement. "As a Personnel Reliability Program (PRP) certified or administrative qualified member, you are responsible to self-notify your Certifying Official of any behavior or circumstances that may or could reduce effectiveness or capability in your job performance, safety or personal reliability. This includes your physical and mental wellness, dependability, financial, or legal concerns. You are also required to self-notify prior to any health care evaluation or treatment, whether military or private, that you are a PRP individual. Failure to make notification may cast doubt on your reliability and violates DOD and USAF policy in DoD Regulation 5210.42."
  • TALKING POINTS MOS offers support on a wide variety of topics, and many will intertwine, depending on the situation. For example, a family may call for relocation issues which, when you look closer, could also lead to assistance with childcare, new jobs, education counseling if the spouse is in the middle of school, etc. Although you may have heard a MOS presentation in the past, this particular brief will focus specifically on preparing you and your loved ones for deployment. BRIEFER NOTES It is often helpful to encourage the audience members to share any example they may have, that is not confidential, on how they used MOS. Keep in mind that you are not the only presenter at the brief who will be discussing resources, so pay attention to the topics that have been covered previously, and adjust as necessary so that you do not repeat information that they have already heard. If topics throughout the presentation are duplicative, simply reiterate the resources that MOS has, in addition to what they have already heard.
  • TALKING POINTS It is important to remember everyone who is affected by the deployment, and to be sure that each one is aware of our information and resources . ** For Guard/Reserve audiences only: Mention that you may have co-workers who will also be impacted by your deployment.
  • TALKING POINTS As the service member, you have had plenty of training on preparing for your deployment. But there may be a few things that have not yet been addressed. One question to consider is whether you have completed all the necessary things related to your financial and legal rights, particularly under the SCRA. MOS has an article dedicated to explaining the SCRA and the major points under the Act. As you transition from living and sleeping in your comfortable and familiar home to doing those things in less familiar surroundings, remember that MOS can help prepare you for that change. The Chill Drills Playaway, which is a pocket-sized, pre-loaded, battery-powered MP3 player, leads you through four drills that will train you to recognize and control your stress. We also offer the booklet Sleep in Combat Operations which provides helpful tips on the effects of sleep during deployments in theater. It comes with a sleep mask. Being both a father and a deployed service member requires focus and commitment. Our Double Duty CD describes ways to stay close with your child from before you deploy to after you return. Being deployed when the rest of your family is back home can be hard for any military parent, but mothers may find it especially challenging. In our Over There CD, mothers who have already experienced a deployment discuss the unique challenges that mothers face when they’re “over there.” It is also important that you take care of your property and pets prior to deployment. On MOSOL you can find articles to help walk you through the process of considering what to do with your vehicle, your home, and your pets. Of course, the most important thing you are leaving behind is your family. Nearly everyone in the military can benefit from preparing a Family Care Plan that shows how your family is to be cared for in your absence.   BRIEFER NOTES
  • TALKING POINTS The deployment of a family member can be a very emotional and difficult time for many families, but by preparing as well as you can, you may find that you are better able to cope. Families should prepare as soon as possible by talking to children and extended family members about what will happen during deployment, adjusting their routines, and reviewing financial and legal details. When your spouse or partner deploys, the emotional and practical challenges can seem overwhelming. On the These Boots CD, a military wife of 18 years offers strategies to help the spouse at home prepare for deployment, survive (and even thrive) while you’re "married but single," and get ready for homecoming. Separation from a spouse or partner is hard, whether it's for six weeks or six months. The absence of a family member may mean that you'll have to do things differently at home and in the rest of your life. If you take the time to prepare for these changes, you may find it easier to adjust. The article Preparing for Deployment covers these topics. You are likely to experience different emotions in clearly defined stages, starting when you first learn about the deployment and continuing until well after your spouse has returned. The article Managing the Emotional Cycle of Deployment When Your Spouse Is Deployed will help you know what to expect, and can help you recognize signs that you may be having trouble coping during any stage of the cycle. BRIEFER NOTES You may be asked about eligibility for significant others such as fiancées. Remember that they will be impacted by the deployment and that service members can order materials that will be able to provide information for them.
  • TALKING POINTS We’ve talked about what resources MOS has to prepare adults for deployment, but MOS can also help parents effectively prepare children for deployment. We can also provide parents with material and resources that promote interaction and connection, both with the parent who is deployed and the parent who is in charge of the homefront. The Sesame Street: Talk, Listen and Connect DVD is a bilingual multimedia outreach program designed to support military families with children between the ages of 2 and 5 by letting them relate to Elmo’s experience as his family member deploys, returns home, and prepares to deploy again. Whether you will be at home with the children, or you’re the deployed parent, child care is going to be a concern. MOS offers many services, such as child care locators and articles on how to choose a caregiver while you deploy. We also offer access to SitterCity to help you find local babysitters and nannies with background checks, references, reviews, and more. BRIEFER NOTES
  • TALKING POINTS Deployment can be especially hard on teenagers, who are often experiencing turmoil of their own simply because of their age. But your support can go a long way toward helping your teenager deal with the difficulties of your deployment. In fact, as our Teenagers and Deployment Article discusses, the deployment period can be a time of personal growth, as your teenager takes on added responsibilities and makes emotional adjustments.  Our Helping Your Military Teenager Manage Stress article talks about how teenagers feel pressure from all sides: at school, with friends, and at home, and how the added pressure of a deployed parent can seem overwhelming. The article has information for helping your teenager learn to recognize and deal with stress. is tutoring the way it was meant to be. You get an expert tutor, for more than 16 subjects, 24/7, and you work one-on-one with your tutor in an online classroom on your specific problem until it’s done. You never need to make an appointment – or even leave the house! You can get a tutor whenever you want, from anywhere in the world. With anyone, stress and changes to routines can lead to poor choices, particularly where nutrition is concerned. iCanAchieve is a 12-month program for teens ages 13 to 18 that will support their weight-management efforts and a healthy lifestyle. It focuses on helping teens make behavioral changes that will allow them to set and achieve their goals. The program includes telephonic health coaching, a health assessment, online tools, and educational information. BRIEFER NOTES
  • TALKING POINTS As the parent of a service member, you are likely to have questions about your son's or daughter's military life. For example, you may want to understand what role you can play as they deploy, or what to expect when they return home. On MOSOL, you can find a lengthy list of official and unofficial websites and organizations that can help. If you've agreed to be the person who will care for the service member's dependent family members during deployment, you probably have additional questions. Making sure you have the information, support, and resources you'll need becomes especially important as the service member's departure date draws near. The articles listed will help you prepare to take on important new responsibilities and learn about military resources available to you. Parents or legal guardians of service members are eligible for MOS in certain limited circumstances. For example, they are eligible for MOS services when they need assistance with issues that are directly related to their service member, including issues involving a service member’s financial affairs, or concerns conveyed on behalf of their service member. Caretakers or legal guardians of a deployed service member’s dependents are also eligible for MOS services for issues that related to caring for the service member’s children.   BRIEFER NOTES
  • TALKING POINTS As you prepare for deployment, you will need to take a close look at your finances. Things are going to change, with the potential addition of certain allowances such as family separation pay, combat pay, and changes to Basic Allowance for Sustenance (BAS). MOS has a wealth of information and support on finances. To start off, the financial counseling team offers support, in-depth coaching, and help in creating a realistic action plan on a variety of issues including : Budgeting Credit-card debt management Pre- and post-deployment money management Credit management Foreclosures and mortgages PCS housing issues Identity theft   There are also tools and materials that can assist with financial planning. For example, our financial calculators can help you figure out interest rates on loans and time frames for paying off current debts. We provide books and CDs, such as Taking Charge of Your Money , that offer down-to-earth tips on being in control of your finances. Our Personal Budget Management book is a hands-on workbook that gives a step-by-step approach to creating a budget. We also provide videos that you can download and watch from your computer, including Avoiding Payday Loans , which offers tips on finding alternatives to this high-interest means of quickly obtaining funds. BRIEFER NOTES **Prior to briefing , validate the availability in your state for In-Person Financial Counseling via the National Foundation for Credit Counseling (NFCC). This provides financial education and counseling services in your community.
  • TALKING POINTS MOS offers up to 12 counseling sessions, per issue, per family member at no cost. This counseling is designed to provide short-term solution-focused support with such issues as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills issues. Counseling is available via three different methods: face-to-face, telephonic, and online, each of which is accessed by contacting MOS. The consultant will assess the situation and help you determine which kind of assistance will be most beneficial, and in most cases, the referral is made with someone who is available within 48 hours. An additional benefit to having multiple options for counseling support is that they meet different generational preferences. For example, the younger generation is comfortable in virtual social networking atmospheres and may prefer the online option, while a “baby boomer” may be more comfortable talking face to face.   Face-to-Face Counseling Referrals With a local counselor. Referral made by calling MOS. Available for CONUS locations only. Telephonic (STSF-T) With an MOS consultant. Is beneficial for those in overseas locations. Because STSF-T Consultation is provided over the phone, it is not appropriate for children under the age of 18, or for complex issues, and situations that require a group setting (couples and family counseling). Online Up to 12 sessions with an MOS consultant. The user and consultant conduct sessions online in a secure, real-time “chat” format. Each online session will last from 15 – 45 minutes. Sessions are available between 8:00 am and 8:00 pm EST. BRIEFER NOTES MOS counseling is non-medical counseling, and is not part of TRICARE. Authorization for OneSource counseling does not substitute for any authorizations required for reimbursement under TRICARE.   STSF does not include counseling for diagnosed drug, alcohol and other addictions; diagnosed mental health conditions that require medical treatment (post-traumatic stress disorder, depression, bipolar disorder, etc.); and other diagnosed conditions related to trauma. MOS does not provide or determine any medical diagnosis. The STSF consultation is not appropriate as part of a patient’s Medical Treatment Facility discharge plan. Eligibility for children is based on their individual maturity level, but in general: If the child is younger than 13, family therapy is the only option, which means a parent must be in the office with the counselor. If the child is between 13 and 18, the can have individual counseling but the parent must bring the child. If the child is over 18, they can attend on their own.
  • TALKING POINTS When it comes to Health and Wellness, there are a number of different reasons why someone would look to MOS for a support. Perhaps you are looking for expert advice on making healthier food choices, or want to learn which exercises best benefit your heart. Or maybe you simply want to learn how to relax.   Healthy Habits is a group of programs that provides participants with personal, telephonic coaching from a dedicated health coach with expertise in nutrition, exercise physiology, and behavioral health.   Coaching takes place over a number of scheduled coaching sessions as needed (average use is seven sessions). Participants can also access their coach at any time via voice messaging service. Callers can receive coaching in the following areas: Weight Management (iCanChange): Callers learn to set goals and put new eating and physical activity habits into place. The iCanChange™ weight management toolkit includes an educational workbook, pedometer, tape measure, and motivational magnet. Stress Management (iCanRelax): Callers learn about stress triggers and coping methods. The iCanRelax™ stress management toolkit contains an educational workbook, relaxation CD, stress-relieving “stress” putty, and a motivational magnet. Cardiovascular Health (iCanThrive): Callers learn to set fitness goals and make lifestyle changes. The iCanThrive™ cardiovascular health toolkit offers an educational workbook, plastic cutting board, heart-shaped stress ball, and a motivational magnet. Teen Weight (iCanAchieve): Separate program for teens since they perceive their self-image much differently than adults. 12-month program for teens ages 13 to 18 to support their weight management efforts. It focuses on helping teens make behavioral changes that will allow them to set and achieve their goals. Other resources. The Healthy Habits website features online tools and trackers, including the Life Health Assessment and other educational materials. Coaches will direct participants to the site for downloadable materials or help them with the ordering process. BRIEFER NOTES Sign up online at or by calling and speaking with a consultant.   Teen Weight (iCanAchieve): Teen can self-register, and a parent must sign and submit a consent form (
  • TALKING POINTS MOS provides library resources 24/7/365 at no charge **NOTE: For Guard/Reserve and remote locations audiences only- this is a particularly helpful benefit for those of you who may not have access to installation libraries. The Online Libraries work in conjunction with the MWR library system and can be accessed through the quick link to “Online Libraries” located on the MOS homepage. Discuss some of the information that is available, using the sample tabs on the slide. Peterson’s Education Resource Center: CLEP,* DSST, ASVAB, test prep and more; college planning resources; portable civilian career resources. Academic OneFile: The premier source for peer-reviewed, full-text articles from the world's leading journals and reference sources. Extensive coverage of the sciences, technology, medicine, the arts, theology, literature and other subjects - authoritative and comprehensive. Millions of articles available in both PDF and HTML full-text with no restrictions; updated daily. Career Transitions: A complete, self-paced application that walks job-seekers through the entire process from assessing strengths and interests, to exploring new opportunities, to ultimately improving the chances of landing a job. DOD Libraries: General Reference Center: magazines, newspaper articles, children’s magazines, almanacs, encyclopedias, dictionaries, reference books and more. Home Improvement Resource Center: Access 26 major reference works in full-text with more than 10,000 images and full-text magazines for home improvement assistance on maintenance, remodeling, electrical work, plumbing, decorating home and garden, etc. E-Books, paperbacks, PlayAways.   BRIEFER NOTES
  • TALKING POINTS Perhaps you have been thinking about returning to the workforce during your spouse’s the deployment. Or maybe you are thinking about taking this opportunity to go back to school. Perhaps both choices leave you feeling unsure of where to start. If you are considering these changes, MOS has information and resources that can help. For example, you can access numerous job-search tools through MOSOL, or you can order The Work Book to get tips on dozens of work topics, including tips on dress, ergonomics, gossip, jokes, and socializing with co-workers. Our booklet Learning Never Stops provides practical information about continuing-education options, from technical training, to graduate school, to distance learning, all the while focusing on how to manage lifelong learning while working and dealing with family responsibilities. Applying to college is a complicated process. From test scores, to essays, to financial aid forms, it requires knowledge, patience, and organization. In our online Applying to College Toolkit , accessible through MOSOL, you’ll find a variety of materials and resources to help you manage the college applications process Certain issues are best addressed through a Specialty Consultation with a consultant who has specific expertise on a given topic. These consultations are available for discussion of topics like evaluating work skills, how to search for a job, and reviewing resume requirements. They are also available for discussion of educational topics like resources, associated costs, and how to begin the college-application process.   BRIEFER NOTES Eligibility for services may differ for service members and spouses, but everyone can benefit from all of the educational materials, articles, CDs, and booklets available through MOSOL .
  • TALKING POINTS In addition to the resources that we have already discussed, Military OneSource Online provides additional means of obtaining support during a deployment. Military OneSource newsletters cover a variety of the life issues you're facing today, such as Personal and Family Readiness, and Everyday Tips. You can subscribe or modify your subscriptions or view archived newsletters on MOSOL. Discussion boards provide a venue to share your experiences and thoughts or search for insightful ideas from other members of the military community. You will find tips for finding a house sitter, buying a car, traveling safely, eating well, and organizing your home life. Webinars are online presentations that you can view while listening to the presenter over the phone. Webinars provide detailed information on a topic and allow you to ask questions and interact with other attendees. If you are not available during the scheduled time of the webinar, you can view it in the archived section after the presentation. Moderated Chats are live interactive events moderated by Military OneSource consultants. They allow you to share your ideas, opinions, and experiences, or just learn more about a variety of topics. Military OneSource also provides links to podcasts on various aspects of military life. They can be accessed and listened to from your computer, or downloaded and saved so you can transfer them to your MP3 player. BRIEFER NOTES
  • TALKING POINTS MOS is available 24/7/365, in other words, when you need us, we are there. You can call our toll-free number to talk to a trained master’s-level consultant who can offer confidential support and up-to-date practical solutions or appropriate referrals to whatever issue or question you may have. Or, you can access our website, create your own User ID and password, and browse through everything the site has to offer, including webinars, newsletters, and all of the other support that we have discussed during the presentation. You also have the option to email a consultant your question. The consultant will research your request and get back with you. If your request is urgent or time sensitive, you will want to call the toll-free number to speak with a live consultant. You may also hear of MOS, or receive support from interaction with trained outreach professionals. These include our Senior Outreach Managers, Relationship Managers, and Joint Family Support Assistance Program (JFSAP) MOS Consultants. This team’s mission is to ensure that military members and their families are fully aware of the program and its benefits. All MOS services and materials are available at no cost to service members and their families. Additionally, MOS is constantly looking for ways to improve the service and values all feedback. We conduct surveys asking for information on your experience. For a situation where the service did not meet the expectation, there is a customer recovery process in place. Each complaint is documented and taken very seriously. All departments are notified to ensure proper training and actions are taken to immediately respond to the breakdown. MOS is committed to continuous quality improvement. Please rest assured that MOS truly cares for, and is committed to, service members and families and strives for 100% customer satisfaction.     BRIEFER NOTES
  • TALKING POINTS   Does anyone have any questions?   **NOTE: Let them know how long you will be around after the presentation and where they can find you if they think of a question they would like to ask later on.
  • Military One Source

    1. 1. Military OneSource• Access to confidential resource and referral support for service members and their families with the goal of improving the quality of their lives and the effectiveness of the military community 03/27/12 Serving Active Duty, Guard, Reserve and Their Families 1
    2. 2. General Eligibility Active, Guard, and Reserve service members Immediate family members 03/27/12 Serving Active Duty, Guard, Reserve and Their Families 2
    3. 3. Private & Confidential Privacy Protected • Not provided to the military • Not shared with family or friends • Not released to other agencies Duty to Warn • Family maltreatment (spouse, children, elder abuse) • Harm to self or others • Illegal activity03/27/12 Serving Active Duty, Guard, Reserve and Their Families 3
    4. 4. Range of Support Community Resources & Referrals Financial Deployment Healthy Habits Life Transitions Relationships Moving Children & Youth Libraries Special Needs Career & Education Counseling & Crisis03/27/12 Serving Active Duty, Guard, Reserve and Their Families 4
    5. 5. Preparing the HomefrontRemember everyone who is impacted and identifypotential needs and resources • Spouse • Children • Extended family • Friends • Significant others03/27/12 Serving Active Duty, Guard, Reserve and Their Families 5
    6. 6. Service Members opics • Preparing yourself financially and legally • Equipping yourself physically • Taking care of your property and pets • Ensuring your family is covered esources • The Service Members Civil Relief Act (SCRA) (Article) • Chill Drills (Playaway) • Sleep in Combat Operations (Pocket Kit) • Double Duty & Over There (CDs) •03/27/12 Getting Your Vehicle Ready for Storage (Article) Serving Active Duty, Guard, Reserve and Their Families 6
    7. 7. Spouses & Significant Others opics • Preparing yourself emotionally • Ensuring your home and life are ready • Getting your family unit equipped esources • These Boots (CD) • Preparing for Deployment: The Home Side (Article) • Managing the Emotional Cycle of Deployment When Your Spouse is Deployed (Article)03/27/12 Serving Active Duty, Guard, Reserve and Their Families 7
    8. 8. Children opics • Preparing your children • Interacting and connecting with your children • Entertaining and educating your children • Reviewing child care options esources • Sesame Street: Talk, Listen and Connect (DVD) • Choosing a Caregiver for Your Child While You’re Deployed (Article) • Sittercity ®03/27/12 Serving Active Duty, Guard, Reserve and Their Families 8
    9. 9. Teens opics • Preparing your teens • Interacting and connecting with your teens • Entertaining and educating your teens esources • Teenagers and Deployment (Article) • Helping Your Military Teenager Manage Stress (Article) •™ • iCanAchieve Weight Management Program03/27/12 Serving Active Duty, Guard, Reserve and Their Families 9
    10. 10. Extended Family and Friends opics • Educating yourself • Connecting yourself • Caring for dependents esources • Resources for Parents of Service Members (Article) • When You’re the Designated Family Caregiver for a Deployed Service Member (Article)03/27/12 Serving Active Duty, Guard, Reserve and Their Families 10
    11. 11. Finances opics • Establishing a budget • Managing your credit • Making investment decisions esources • Financial counseling • Financial calculators • Taking Charge of your Money (CD) • Personal Budget Management (Booklet) • Avoiding Payday Loans (Article)03/27/12 Serving Active Duty, Guard, Reserve and Their Families 11
    12. 12. Counseling OptionsFace-to-Face Counseling Telephone Consultations Online ConsultationsFace-to-face sessions with Telephone consultations with Online consultations with a a local professional a professional counselor, professional counselor, held counselor expands capabilities in a secure chat environmentShort-term, solution-focused counseling referrals for • readjusting to home and life after deployment or mobilization • stress management • marital and couples counseling • counseling for parent-child (or guardian-child) issues • grief counseling • divorce or struggling relationships • coping with job or career stress 03/27/12 Serving Active Duty, Guard, Reserve and Their Families 12
    13. 13. Healthy Habits CoachingImprove Your Health-FOR LIFE! A personalized, flexible, and supportive approach to help you reach your weight and health goals A step-by-step program to teach you how to: fuel your body with healthy foods, begin a program of enjoyable physical movement, and relax A personalized, flexible, and supportive program to help you become aware of stress and how it affects you A program targeted for teens that offers phone and online coaching for setting and achieving healthy goals 03/27/12 Serving Active Duty, Guard, Reserve and Their Families 13
    14. 14. Online Library ResourcesAudio books, e-books, exam prep, resume builder and more 03/27/12 Serving Active Duty, Guard, Reserve and Their Families 14
    15. 15. Career & Education opics • Entering the workforce • Returning to school • Managing work-life balance esources • Web links to job searches • The Work Book (Booklet) • Learning Never Stops (Booklet) • Applying to college toolkit • Specialty consultations: Spouse employment, Education03/27/12 Serving Active Duty, Guard, Reserve and Their Families 15
    16. 16. Online Community ewsletters iscussion Boards ebinars oderated Chats odcasts03/27/12 Serving Active Duty, Guard, Reserve and Their Families 16
    17. 17. Access Toll-Free telephone 1-800-342-9647 E-mail your questions to a consultant Interaction with trained outreach professionals03/27/12 Serving Active Duty, Guard, Reserve and Their Families 17
    18. 18. Questions 1-800-342-964703/27/12 Serving Active Duty, Guard, Reserve and Their Families 18
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