Where we fit Eysenbach, G. (2008). Medicine 2.0: Social networking, collaboration, participation, apomediation, and openness. Journal of Medical Internet Research , 10 (3), e22. Dr. Brian Fisher Dr. Howard Leicester Me
Convert broadcast media from traditional , one-way transmission into a more open and egalitarian conversation . (Regenberg, 2010)
Internet-based services that focus on a peer to peer model of information exchange and communication . (Anderson & Speed, 2010)
Participation , openness , conversation , community , and connectedness . (Mayfield, 2008)
A group of Internet-based applications that build on the ideological and technological foundations of Web 2.0 , and that allow the creation and exchange of User Generated Content . (Kaplan & Haenlein, 2010)
The total number of accounts represented 61 organisations (40.13%) out of all PCTs.
Out of these organisations 42 (68.85%) utilised a single social utility, 16 (26.23%) used two, and three (4.92%) used three utilities.
Hawker, M. D. (2010). Social networking in the National Health Service in England: A quantitative analysis of the online identities of 152 Primary Care Trusts, 356-60. Studies in Health Technology and Informatics , 160 (1), 356-360.
The (other) patient revolution McKee, M., Cole, K., Hurst, L., Aldridge, R. W. & Horton, R. (2011). The other Twitter revolution: How social media are helping to monitor the NHS reforms. British Medical Journal , 342 , d948.
In their words: What patients think about our NHS http://www.patientopinion.org.uk/info/report
Associations between staff and [in]patient feedback
Surveys across 166 NHS acute trusts in England, by 69,500 staff and 81,000 patients.
Staff availability of hand-washing materials was positively-associated with patient feedback on cleanliness, and others.
Negative staff experience was reflected in poorer patient experience and vice versa.
Raleigh, V. S., Hussey, D., Seccombe, I. & Qi, R. (2009). Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England. BMJ Quality & Safety , 18 , 347-354.