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Preparing For Workplace Violence at Your Building (Preparis webinar - October 2013)

Preparing For Workplace Violence at Your Building (Preparis webinar - October 2013)



What would happen if an active shooter entered your building? Or what if an anonymous source called in a bomb threat to one of your tenants? Would your security team know whether they should evacuate ...

What would happen if an active shooter entered your building? Or what if an anonymous source called in a bomb threat to one of your tenants? Would your security team know whether they should evacuate or shelter-in-place? Property Managers must understand the imminent threats to their tenants and staff, plus have emergency preparedness plans to protect them.
Join Preparis and our X-Force Consultant, Bill Hildebrand, as we discuss the best practices to prepare for workplace violence and active shooters at your property. Hildebrand served with the Atlanta Police Department for two decades - including seven years with the U.S. Department of Homeland Security - and will share his procedures and protocols for conducting threat assessments on buildings. This session will include:
• Classifications of workplace violence
• Insights to help manage the threat of an active shooter, respond to a bomb threat or an explosion
• Examples of emergency preparedness in action
• How planning and preparation can help protect your tenants, employees & brand
• Q&A



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    Preparing For Workplace Violence at Your Building (Preparis webinar - October 2013) Preparing For Workplace Violence at Your Building (Preparis webinar - October 2013) Presentation Transcript

    • Preparing for Workplace Violence at Your Building 1 Oct. 8, 2013
    • Webinar Speakers 2 Bill Hildebrand Preparis X-Force Nate Kristy Vice President, Marketing
    • 3 • Served for more than 20 years on Atlanta Police Department • Trained Homeland Security expert on critical infrastructure protection • Helps a variety of facility types – from large event facilities to corporate headquarters – assess, prepare and respond to workplace violence About Our Speaker Bill Hildebrand
    • About Preparis 4 Preparis delivers the products and services buildings need to protect their people, revenue and brand from 21st Century threats.
    • Our CRE Clients 5
    • Questions? 6 Submit questions on Twitter @preparis Q & A at end of presentation Slides will be emailed following webinar Use the Question Tool in Your Webinar Dashboard
    •  Workplace Violence  Classifications & Statistics  Business Risk of Liability  Prevention  Bomb Threats  Responding to calls  Suspicious packages  Active Shooter  Definition & Statistics  Incidents in 2013  Preparation & Response  Post-incident Considerations Agenda 7
    • 8 The National Institute for Occupational Safety & Health (NIOSH) defines Workplace Violence as:  Any physical assault, threatening behavior, or verbal abuse that occurs in a work setting.  This includes psychological trauma due to threats.  Bullying  Obscene phone calls  Intimidating presence  Harassment What is Workplace Violence?
    • 9  Type I - Criminal  Aggressor has no relationship to the business or its employees  85% of workplace homicides fall into this category  Type II - Customer or Client  Aggressor has a relationship with the business  Accounts for 3% of workplace homicides Workplace Violence Classifications
    • 10  Type III - Worker on Worker  Aggressor is a current or former employee  Accounts for 7% of workplace homicides  Type IV - Personal Relationship  Aggressor has no relationship to the business, but does have a relationship with the intended victim  Accounts for 5% of workplace homicides Workplace Violence Classifications
    • 11  Society for Human Resource Management (SHRM) 2012 study showed 36% of industrial organizations reported having instances of workplace violence in the past year.  Occupational Safety & Health Administration (OSHA) reports 2 million workers are victims of workplace violence each year.  Liberty Mutual Research institute study states workplace violence was the 10th leading cause of non-fatal occupational injuries at an annual cost of $590 million. Workplace Violence Statistics
    • 12  Civil actions for negligent hiring, retention, and supervision  3rd party negligent claims  Requests for leave by employees under the Family & Medical Leave Act  Claims resulting from mental impairments claimed under the Americans with Disabilities Act  OSHA citations, fines, or criminal charges Risk of Liability
    • 13  Have an Emergency Action Plan in place  Conduct training on the EAP and threat awareness training for personnel  Limit public access to facilities and implement visitor accountability  Open lines of communication between tenants and management concerning threats  Conduct response and risk mitigation training  Exercise the EAP and update accordingly Workplace Violence Prevention
    • 14 Bomb Threats  Remain calm if you or your tenant receives a bomb threat  Avoid or prohibit use of social media  Call your building’s security team to report the bomb threat to have them look for suspicious items  They should check the lobby, restrooms, hallways, etc.  Property management should have plans in place to know which public areas to search first  Have tenants check the premises inside their offices  Check work areas for anything which seems out of place  Items that don’t belong or look like they’ve been tampered with  Backpacks or briefcases  Suspicious substances (powders, liquids, or empty containers)
    • 15 If You Find a Suspicious Package SIN = Secure, Isolate, and Notify  Secure  Do NOT touch or move a suspicious package  Isolate  Immediately evacuate the area around the package to the recommended evacuation distances.  Minimum of 300 ft.  Notify Authorities  Then turn off all cell phones and transmitting electronic devices  Scan immediate vicinity of evacuation routes and evacuation area for potential secondary devices
    • 16 What to Expect from First Responders  When Police/Fire Department arrive they will not have a Bomb Squad, as they do not respond to threats  A large percentage of bomb threats are hoaxes  All threats should be treated as viable until proven otherwise  First Responders will only evacuate if something is found at your building  Regardless if it’s a suspicious substance, unidentified package, lone backpack, etc.  Bomb Squad will arrive  In order for the bomb technicians to do their job, the area must be evacuated so the dogs can be brought in
    • 17 “An active shooter is an individual actively engaged in killing (or attempting to kill) people in a confined or populated area using firearms.” Active Shooter
    • 18  In the U.S., there have been 80 active shootings in the past 5 years  NYPD study in 2012 showed active shooter incidents occurred at 5 types of locations: open commercial areas, office buildings, schools, factories, and warehouses  Roughly half took place at commercial facilities  41% of victims had a professional relationship to the attacker  (Type II or III NIOSH classification)  6% of victims had a FAMILIAL relationship to the attacker  (Type IV) Active Shooter Statistics
    • 19 Active shootings are more prominent in offices  Osborn Maledon Law Firm in Phoenix, Arizona *Shooter was a disgruntled client  NYPD study of active shootings — the assailant had a professional relationship with the victim in 41% of all attacks  Take the initiative to tell your tenants what your team has in place for Life Safety and active shooter prevention Proactive Tenant Protection
    • 20 What can your building do?  Develop and implement an EAP which addresses active shooter scenarios  Use Preparis Active Shooter checklist, tabletop drill, and training course  Conduct training on the plan and threat awareness training for building personnel Prepare for an Active Shooter
    • 21  Exercise the EAP with a progressive plan  Update EAP based on exercise feedback and changing threat environments  Invite Law Enforcement and Fire Rescue responders to your facility and have input into your EAP Prepare for an Active Shooter (cont’d)
    • 22  How to connect with first responders before an incident  Call local precinct commander  Local fire chief/battalion chief  Local emergency management office  EMS area supervisors First Responder Info
    • 23 1.EVACUATE 2.HIDE OUT 3.TAKE ACTION Response to an Active Shooter
    • 24  Have an escape route and plan on where to go  Do NOT go to your parking deck  Leave your belongings behind  Keep your hands visible  Crisis leaders should notify security/property management  Issue a “BOLO” EVACUATE
    • 25  Hide in an area out of the shooter’s view  Block entry to your hiding place and lock the door  Silence communications devices HIDE OUT
    • 26  Call 911 when it is safe to do so giving the...  Location physical description of the shooter(s)  Number and type of weapons being used  Number of potential victims at your location  As a last resort and only if your life is in danger, attempt to incapacitate the shooter  Act with physical aggression and throw items at the active shooter Otherwise, wait for the authorities, as the Active Shooter will engage in either "flight or fight." TAKE ACTION
    • 27  Officers will usually be in teams  May be in uniform or tactical gear  May be armed with rifles or shotguns  First responders won't help victims until threat is neutralized When Law Enforcement Arrives
    • 28  Remain calm  Follow directions  Keep hands visible  Avoid sudden movements  Avoid pointing, screaming, yelling, etc.  Expect to be detained When Law Enforcement Arrives (cont’d)
    • 29  Have a company representative liaison to law enforcement and fire rescue to provide information about building layout, occupants, emergency plans  Coordinate media releases with public safety agencies’ Public Information Officers (PIO’s).  “No comment” is an acceptable answer to tell the media  Instruct staff to defer questions to the PIO Property Manager Response
    • 30  Provide shelter for tenants detained for investigation  Comfort employees, help with notifying family members  Provide employee assistance with traumatic stress counseling Property Manager Response (cont’d)
    • 31  Continue to assist law enforcement with the investigation  Continue assistance with employee traumatic stress counseling  Review Emergency Action Plan and modify, if necessary  Update and continue personnel training on threat awareness and the EAP. HERE’S HOW PREPARIS CAN HELP! Post-Incident Considerations
    • 32 • Driving actionable Business Continuity and Life Safety programs with: • BC & LS Expertise • Technology • Expert Content & Education • Service (Client Success) Preparis exists to help keep your people safe and your business running when the unexpected happens. About Preparis
    • 33
    • 34 Our technology helps your people read, react and recover from any threat, to keep your business up and running during a crisis. About Preparis
    • 35 The Life Safety Lifecycle
    • 36 One Year Since Superstorm Sandy Tuesday, Oct. 22, 2 to 3 p.m. SEC’s Recommendations for Business Continuity & Disaster Recovery Tuesday, Oct. 29, 2 to 3 p.m. Yeti Ready for All Hazards on Halloween Thursday, Oct. 31, 2 to 3 p.m. Upcoming Webinars
    • 37 Submit questions on Twitter @preparis Q & A at end of presentation Slides will be emailed following webinar Use the Question Tool in Your Webinar Dashboard Questions
    • 38 Q & A Bill Hildebrand Preparis X-Force Nate Kristy Vice President, Marketing
    • Randall Tolbert rtolbert@preparis.com (404) 662-2954 For more information, content, videos and more, visit: www.preparis.com Follow us on Twitter @Preparis You can also ROAR at Nate! nkristy@preparis.com (404) 662-2957