Emotional Intelligence Concept was popularized by Daniel Goleman in 1996
What is Emotion?
The word Emotio n includes a wide range of
observable behaviours, expressed feelings, and
changes in the body state.
Types of Emotions
Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune. An expression used when something unexpected or sudden occurs. Disgust is a strong feeling of dislike
A feeling that something dreadful or dangerous is about to happen. Anger is a strong feeling of annoyance and displeasure.
Working with Peoples means working with Emotions
When people are working at a common place
emotions will play a role.
E motional Intelligence doesn't mean being soft
it means being intelligent about emotions
a different way of being smart.
Emotional Intelligence is
The Ability of an individual to deal successfully with other people
To manage one’s self
Motivate other people
Understand one's own feelings and
Appropriately respond to the everyday environment
Emotional Intelligence is very important for all
employees as it is one of the important deciding
factor for relationship management resulting in
motivation, retention , self management &
Bosses and leaders, in particular, need high EQ because they represent the organization to the public, they interact with the highest number of people within and outside the organization and they set the tone for employee morale
IQ V/s EQ (Intelligent Quotient versus Emotional Quotient) The Research Shows that IQ can Help you to be successful to the extent of 20% In your life. The Rest of 80% Success depends on your EQ.
Thinking part IQ The Heart The Head EQ Feeling Part The Personality
Why Emotional Intelligence is necessary Help to manage effective relationship. Help them being focussed and stay on track by remembering purpose & vision.
Developing EI in Workplace Developing EI in the workplace means acknowledging that emotions are always present, and doing something intelligent with them. People derail because of classic emotional failings, not the lack of technical skills
Components of Emotional Intelligence
There are five Dimensions to it.
Applying EI in Business Organization
Human Resource Planning
Recruitment, Interviewing & Training
Customer relations &Customer Service
Characteristics of Low EQ Person “ If only I had different Job……..” “ If I had finished Graduation……” “ If only I had been Handsome/Beautiful……” “ If only I had been born rich………” “ If only I had better Contacts……” “ If only I had married someone else….”
Characteristics of High EQ Person
A Time to be aggressive and a time to be passive.
A Time to wait and a time to watch.
A Time to be Together and a time to be alone
A Time to fight and a time to love.
A Time to Speak and a time to be Silent
A Time to Patient and a time to decide.
Consequences of not having Good Emotional Intelligence
While people have shown they can produce
better results at workplace, many of us lack
But , sometimes we simply don’t know how to
Perceive, understand ,express and manage our
There are the adverse consequences to have low Emotional Intelligence.