Knowledge Management - International University in Germany

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Knowledge: evident or suspected/hiddenOrganization- IUCulture structure infrastructure and communication system

Unique combination of courses in Information Technology and Business Administration Individual tuition Students from 30 countries live and work on historic campus "Anglo-American" -style courses (3-year Bachelor and 2-year Master degrees) recognized internationally Graduates equipped for international careers: special "Cultural Studies" program trains students in intercultural business competence Trimester abroad University ethos marked by academic ambition and mutual respect Team internship (full trimester) in all courses Lectures, seminars and other input by experts from sponsor companies---Knowledge Management activities are part of IU existing departmental structure: BBA,. BSc,BiCOMContextualizedWe know for what purpose the data was gathered. To attract new students to IUCondensedThe IU profile has been summarized in a more concise form.ComparisonIU and Bulgarian universitiesConsequencesMe in IUConnectionsHow does this bit of knowledge relate to others?ConversationWhat do my friends and relatives think about that ?

Interactive discussions- tacit knowledge (TK)Work in small groups- tacit and implicit knowledge (IK)Case studies, assignments, problems- explicit knowledge (EK)Student research paper- EKConventional style lectures EK TKStudent presentations, interactive development of computer simulations and computer models EK Homework assignments EK IK

Group assignment of the teacher for the subject of International comparative politicsReading books about Iran Internet researchGroup meeting Interview with a person about the topic ( gaining tacit and implicit knowledge)Using audio video aidsGroup discussion with the other team members Power point presentationAcquiring implicit knowledgeIdentify and prioritize knowledge to be harvested – Info about IranIdentify the experts who have the knowledge- Mylad , Sara and GolsaChoose elicitors to do the session(s)Review the needs of target learners- to learn the political situation in IranElicit knowledge through sessionsMake sense of session resultsConduct post-session review and follow-ups ?

Basketball clubBiking clubChoirCheerleading clubInvestment clubMUN clubSIFEPerforming Arts ClubSoccer clubVolleyball clubParty and event committeAcquiring implicit knowledge - SIFEIdentify and prioritize knowledge to be harvested – how to create economic opportunities for other people Identify the experts who have the knowledge -Choose elicitors to do the session(s)/Review the needs of target learnersElicit knowledge through sessionsMake sense of session resultsConduct post-session review and follow-ups

Speaker seriesCampus festLocal international festRegular lectures from professors from different universitiesThe annual company contact fair "Career Day" where companies introduce themselves to the students as potential employers General and individual advice on job applications and interviews Talks and workshops by company representatives on HR topics Company visits in the region with talks by project managers and HR personnel Circulation of the profiles of current graduates ("Resume Book") Company contact fair ("Career Day") Common application training Various possibilities to present and promote partner companies Company visits by student groups Link exchanges (e.g. with career portals)

TravellingHobbiesMedia use : newspapers, TV, internet, radio, magazinesInterpersonal communication- cultural experienceSelf-image vs. mirror imageEmotions- self

Word of mouth has short-term effects, knowledge management tools more effectiveGreat challenge to the knowledge sharing processNot literal meaning of sharing= not like sharing a cakeMore related to personal networking, helping each other, working together, collaborating

KnowledgeCafesDiscussionForumsQuestionnaires

Descriptionabout:AccomodationTechnicalFacilitiesAdministrativeStaff and ServicesIntegrationinto campus lifeSocial lifeactivitiesLiving Expenses

Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacties for action; it is about creating learning processesThe Knowledge-Cafe: If only we knew what we knowDef: a means of bringing a group of people together to have an open, creative conversation on a topic of mutual interest to share ideas and to gain a deeper collective understanding of the subject and the issues involved

To gain mutual understanding of a complex issueTo gain a deeper understanding of other people´s perspectivesTo gain a deeper understanding of one´s own views and thinking processTo flush out issues which need airing and exploringTo help buil a consensus around an issue or topic

Knowledge shareDevelop a code of practiceGet networking goingGain new perspectivesGain new ideas

Assumption: people have within themselves a greater level of insight than they are often conscious of. The K-Cafe can tease this outA K-cafe crystallises knowledgeNew ideas are sparkedFresh perspectives emergeWith increased observation and reflection comes understanding which paves the way for changeCreate tacit knowledge through socialization

A group of peopleA facilitator or hostA room with plenty of spaceTables and chairs-ideally round tables

BarelyusedbystudentsMain uses:-Couples Page-PhoneDirectory-Rumors Page

Integrateit in the campus WikiIncludes:-DiscussionForums-Informationaboutstudentsexperiences-QuestionnaireResultsInformation-KnowledgeCafesInformationAboutknowledgeacquired in:Lectures, Presentations, Extra-curricular activities, sports, IU clubs, Events, etc.

Global TopicsSpecificTopicsShare Information and opinionsStudents can:Create new forumsAddcommentstoexistingforums

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Knowledge Management - International University in Germany - Presentation Transcript

What happens after ...
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva
15.07.2008
2
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva
Agenda
University Profile
Knowledge Classification and Sources
Challenges
Knowledge Management Tools
Agenda
15.07.2008
3
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva
University Profile
Knowledge Classification and Sources
Challenges
Knowledge Management Tools
How do we gain knowledge?
Formalizing and storing
Creating, transferring to the group
Creating
Propagating coordinating
Organization @ IU
Agenda
15.07.2008
6
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva
University Profile
Knowledge Classification and Sources
Challenges
Knowledge Management Tools
The path to knowledge at IU
Tacit Knowledge
Interactive discussions
Work in small groups
Conventional
Lectures
Presentations
Research papers
Homework
Case Studies, assignments, problems
Implicit Knowledge
Explicit Knowledge
Personal experience & implicit knowledge
International Comparative Politics
Extracurricular activities (IK & TK)
Events
…speaker series
…campus fest
…local international fest
…professors from different univ.
…career day
…internship support
…company visits
…application training
Leisure time
Agenda
15.07.2008
12
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva
University Profile
Knowledge Classification and Sources
Challenges
Knowledge Management Tools
Problems
Students stay here only for 3 years
What happens to the knowledge and experiences we accumulated?
Short term effect
Long term effect
How to transfer knowledge
Integration
Non-technical Support
IT Support
Agenda
15.07.2008
15
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva
University Profile
Knowledge Classification and Sources
Challenges
Knowledge Management Tools
Questionnaires
… filled in by the students at the end of term
… made by the University
Questions about:
… what was the reason you decided to study at IU?
… how were your objectives met?
… what are the primary benefit you feel you derived here?
Questionnaires
Questionnaires
1) How did you like Bruchsal and the surrounding area?
2) Did you go on any trips?
3) What places would you recommend other students should visit?
4) What did you like the best about your stay at IU?
5) Do you agree to make this information available?
Knowledge Café
Goal: creating learning processes
If only we knew what we know ...
... it is a means of bringing a group of people together to have an open, creative conversation on a topic of mutual interest to share ideas and to gain a deeper collective understanding of the subject and the issues involved ...
Objectives of a K-Cafe
When would a K-Cafe be run?
What does a K-Cafe do for the individual?
… people have within themselves a greater level of insight then they are often conscious of …
… a knowledge café crystallizes knowledge…
…new perspectives emerge…
…leads to understanding, which paves the way for change…
…creates tacit knowledge through socialization…
Resources needed to run a K-cafe
IU Campus Wiki
Couples Page
Rumours Page
Phone Directory
Knowledgemanagement module
Informationsection
… getspecificinformationaboutdifferenttopics
Discussionforums
Discussionforums
Thank you for your attention!
This presentation has been brought to you by:
Miguel Espinosa, Carmen Neghina, Alina Oprea, Teodora Vasileva