icip workshop mapping & assessment
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icip workshop mapping & assessment icip workshop mapping & assessment Presentation Transcript

  • This Project is funded by the Improved SME Competitiveness and European Union Innovation ProjectSecond Session Mapping and Assessment of BSOs Workshop 10-11 February, 20112/10/2011 Author: Dr. Jürgen Henke – Team Leader
  • This Project is funded by the EU Contents • Results of service mapping • Some conclusions and recommendations • Assessment of service providers • Summarised results • Next working steps2/10/2011 Improved SME Competitiveness and Innovation Project 2
  • This Project is funded by the EU Service Mapping In total about about 500 Service Providers assure the availability of services About 60 % of services are provided with the help of private sector service providers The focus of service provision is in 4 regions: about 80 percent is delivered in • Belgrade • Niš • Kragujevac • Novi Sad (see next Chart)2/10/2011 Improved SME Competitiveness and Innovation Project 3
  • This Project is funded by the EU Availability of Services 193 Number of service providers by region (in total: organisations and private) 101 63 50 12 15 11 9 8 8 7 6 6 5 5 4 3 22/10/2011 Improved SME Competitiveness and Innovation Project 4
  • This Project is funded by the EU Range of Services Basic business support services available in all regions 162 (Number of service providers per service) 134 107 92 84 82 63 57 49 48 42 30 30 24 16 9 72/10/2011 Improved SME Competitiveness and Innovation Project 5
  • This Project is funded by the EU Range of Services Specialised services are mainly available in the 4 mentioned regions 25 20 15 10 5 0 BG PO VA SA LE VR NI ZA NS SM ZR SU SO PA UE CA KG JA KV NP KS BG PO VA SA LE VR NI ZA NS SM ZR SU SO PA UE CA KG JA KV NP KS Mfg 9 4 2 1 1 2 4 Tech 15 8 8 2 2 1 2 4 IT 5 12 4 1 8 1 Innov. 25 2 1 1 1 3 2 5 2 2 3 4 1 2 4 1 1 1 12/10/2011 Improved SME Competitiveness and Innovation Project 6
  • This Project is funded by the EU2/10/2011 Improved SME Competitiveness and Innovation Project 7
  • Some Conclusions / This Project is funded by the EU Recommendations Basis business support services (BSS) in regions are assured by contributions of all mentioned organisat. To assure availability, coordination between these organisations is recommended. Some basic services should be free of charge, e.g. Information and training for start-ups. Other services for small enterprises can be charged with a small fee. A diversification of services is recommended (start- ups, small enterprises, growth enterprises)2/10/2011 Improved SME Competitiveness and Innovation Project 8
  • Some Conclusions / This Project is funded by the EU Recommendations Start-up training package (NARD) might be linked with some consultancy for start-ups. The rate of provision of business information should be increased. Collect, create and document information (locally and centrally). Centralised (with local specialisation) access to information (business portal of NARD). Enable RDA & SME Agencies to access specialised expertise / experts2/10/2011 Improved SME Competitiveness and Innovation Project 9
  • Some Conclusions / This Project is funded by the EU Recommendations Will SMEs have access to NARDs business portal, database, etc.? ICIP will contribute to additional and specialised service packages, e.g. innovation diagnostic with SMEs, sector specific expertise. Develop a fee structure for services. ICIP will assist quality of service provision. Raise awareness of SMEs on available assistance through programmes. Train RDA/SME Agencies in providing assistance to enterprises.2/10/2011 Improved SME Competitiveness and Innovation Project 10
  • This Project is funded by the Improved SME Competitiveness and European Union Innovation Project Second Session Assessment of Business Support Services providers in Serbia2/10/2011 Mishkovski Gjorgji
  • This Project is funded by the EUComponent 1: Business support services• Activity 1.1 Standardized Model of Business Services • Mapping of existing business service providers • Assessment of the institutional provision of business support services • Conduct SME needs assessment survey etc. • Objective: To increase the quality range and availability of Business support services2/10/2011 Improved SME Competitiveness and Innovation Project 12
  • This Project is funded by the EU Survey Methodology• Questionnaire:• Basic details, Budget and founders, data employees, experts used, staff experience, cooperation, Members of ARRAS• Experience in project cooperation: Regional development and SME international• Cooperation with other partners• Services provided and frequency (information, consultation, education training)• Training materials developed• Consultancy guidelines received• Quality of service measured: provision services and providers• In depth interview:• Region covered, agency history, present activity, future plans , sustainability, present problems etc.2/10/2011 Improved SME Competitiveness and Innovation Project 13
  • This Project is funded by the EU Summarized results• General• Solid people skills, trained, education programs• RDAs delivers basic start up services,• Variety of services provided through BSP providers network and Region knowledge,• % of SME support vs. Regional orientation, Regional strategies, Sector strategies(Territorial vs. market orientation)• RDA accreditation issue connected with Finance & Stakeholders• SME support issue:• SME are used to receive free of charge service (start-up/exist/growing)• RDA usage of private consultants -Value added / specialized consultancy is charged• Relationship building with clients : cooperate with professional SME association /cluster /networks• Increase number of programs(donor & gov) that requests obliged usage of consultancy services2/10/2011 Improved SME Competitiveness and Innovation Project 14
  • This Project is funded by the EU Next Steps• Assessment Report (will be made available to RDA /SME Agencies)• Recommendation• Analyzed Data used for Input for both: • Serbia Business Service Support Model • Standardized Manual of business information and advice services • Best practice model for rules and procedures for operation of support schemes for business support services2/10/2011 Improved SME Competitiveness and Innovation Project 15
  • This Project is funded by the EU The End Thank you for your contributions! www.icip-serbia.org2/10/2011 Improved SME Competitiveness and Innovation Project 16