Your SlideShare is downloading. ×
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
 icip workshop business model
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

icip workshop business model

480

Published on

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
480
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. This Project is funded by the Improved SME Competitiveness and European Union Innovation ProjectFourth Session Business Service Support (BSS) Model - Serbia Workshop 10-11 February, 20112/10/2011 Author: Dr. Jürgen Henke – Team Leader
  • 2. This Project is funded by the EU Contents• Why a Business Service Support Model?• Model building process• Main service areas: Information, Training, Consultancy• ICIP‟s contribution to service development• Assure quality of services• Adaptation of BSS Model by RDAs / SME Agencies2/10/2011 Improved SME Competitiveness and Innovation Project 2
  • 3. This Project is funded by the EU Why a BSS Model ?The task to design a Business Service Support Model in Serbia:• A standardised Model for provision of BSS shall be developed to improve quality, range and availability of business support services in Serbia (ICIP‟s ToR)• The Model will need to put in place a clear process of regular, ongoing needs assessments in line with recommendations from the EU Charter and SME Policy Index.2/10/2011 Improved SME Competitiveness and Innovation Project 3
  • 4. Small Business Act for Europe This Project is funded by the EUThe Model shall be in line with “Small Business Act” for Europe in key policy areas:  Education and training for entrepreneurship;  Cheaper and faster start-up;  Better legislation and regulation;  Availability of skills;  Improving online access;  Getting more out of the Single Market;  Taxation and financial matters;  Strengthening the technological capacities of small enterprises  Developing top-class small business support  Develop effective representation of SME‟s interests at EU + Serbia2/10/2011 Improved SME Competitiveness and Innovation Project 4
  • 5. This Project is funded by the EU Model Building ProcessThe Model building process will have to reflect:  At national level the Government‟s “Strategy for Development of Competitive and Innovative SME, 2008-2013”; the intelligent coordination of services provided by different organisations and the use and availability of SME support instruments.  For NARD and the Republic Network the quality, range and availability of business support services.  The capacities of private sector service provision to strengthen the competitiveness and innovation in SMEs.2/10/2011 Improved SME Competitiveness and Innovation Project 5
  • 6. Steps of Model Building Process This Project is funded by the EUICIP is undertaking the following steps:  Mapping of available business support services with BSOs and BISOs.  Assessment of range and quality of business support services provided by BSOs and BISOs.  Needs assessment of SMEs to identify new or additional service areas and quality of services requested.2/10/2011 Improved SME Competitiveness and Innovation Project 6
  • 7. This Project is funded by the EU Three Service AreasIt is expected that the BSS Model is focusing on three service areas provided by RDAs & SME Agencies:  Information  Training  ConsultancyThis could be differentiated between  Basic services,  Specific services and  Advanced services.2/10/2011 Improved SME Competitiveness and Innovation Project 7
  • 8. This Project is funded by the EU Model of Regional Support2/10/2011 Improved SME Competitiveness and Innovation Project 8
  • 9. This Project is funded by the EU Information ServicesAvailability of basic information (mainly for start- ups):  How and where to register a company  Basic bookkeeping requirements  Tax requirements for small companies (where is this information)  Possible legal forms for start-ups (where to receive such advise)  Sources of specialised information and advise, e.g. sector specific2/10/2011 Improved SME Competitiveness and Innovation Project 9
  • 10. This Project is funded by the EU Information ServicesRecommendation to develop Information Services:  First step: produce an “Information Guide”  Produce an information handout for start-ups  Extend the “Information Guide” with more specific content, e.g. other regional support organisations, private initiatives (women entrepreneur associat.), S&T institutes, regional specialities  Electronic documentation of information on a business portal2/10/2011 Improved SME Competitiveness and Innovation Project 10
  • 11. This Project is funded by the EU Information ServicesICIP‟s contribution to develop Information Services:Assist functions of NARD‟s business portal • Database on certified service providers and specialised experts • Electronic library with needed documents • Dialog function, e.g. for business plan developmentIt is expected that RDAs are linked to these services2/10/2011 Improved SME Competitiveness and Innovation Project 11
  • 12. This Project is funded by the EU Training ServicesAvailability of basic training (mainly for start-ups and small enterprises):  How to start a company  Brief business plan for small enterprises  Basic financing plan for start-ups and small enterprises  Brief marketing plan (enable the identification of customers)  Human resource planning (how to select good employees)2/10/2011 Improved SME Competitiveness and Innovation Project 12
  • 13. This Project is funded by the EU Training ServicesICIP‟s contribution to develop Training Services:Train the trainer (of RDAs & SME Agencies) in new thematic areas, e.g. • Innovation management & operating innovation diagnostic tools • Sector related training packages • Training methodology and didactics • SME survival strategy • Working with growth companies • Internationalisation of business2/10/2011 Improved SME Competitiveness and Innovation Project 13
  • 14. This Project is funded by the EUContinue Training services:Training of RDAs / SME Agencies in how to guide SMEs working with private sector trainers & consultant2/10/2011 Improved SME Competitiveness and Innovation Project 14
  • 15. This Project is funded by the EU Consultancy ServicesBasic consultancy services (mainly for start-ups and small enterprises):We advise to amend the training package of NARD by the following • Individual advice to potential start-ups on topics from basic training • Might be an optional offer for seriously / advanced participants of training courses • As a first step, 1 h per start-up might be sufficient for basic consultancy • Post-start-up mentoring / counselling2/10/2011 Improved SME Competitiveness and Innovation Project 15
  • 16. This Project is funded by the EU Developing ServicesICIP‟s contribution to develop Services:  Training of RDAs / SME Agencies in ongoing needs assessment of SME clients  Training of RDAs / SME Agencies in developing services for SMEs  Developing a Manual on provision of business support services  Organise jointly awareness raising events in regions2/10/2011 Improved SME Competitiveness and Innovation Project 16
  • 17. This Project is funded by the EU Assure Quality of ServicesQuality of servicesThis aspect includes both:• Quality of provision of services, and• Quality of service providers.ICIP will assist in the following tasks:2/10/2011 Improved SME Competitiveness and Innovation Project 17
  • 18. This Project is funded by the EU Assure Quality of ServicesQuality of provision of services can be achieved by• Standardised set of training material for (basic) services• Introducing „best practice‟ experience• Evaluation of training and other services by clients (does it need to be harmonized?)• Manual for provision of business support services2/10/2011 Improved SME Competitiveness and Innovation Project 18
  • 19. This Project is funded by the EU Assure Quality of ServicesQuality of service providers can be achieved by• „Train-the-trainer‟ programmes• Developing Key-Performance-Indicators for service providers• Establish a system of certification/accreditation of service providers• Database on certified service providers• Standards for clients – service providers relations2/10/2011 Improved SME Competitiveness and Innovation Project 19
  • 20. This Project is funded by the EU Adaptation of BSS ModelProbably, not All RDAs have to offer the full range of servicesModel „A‟• Providing three media of services: information, training and consultancy• Providing a range of basic business support services for small and medium sized enterprises and entrepreneurs in all three media• Offering as well specialised services in some thematic areas according to local demand.This might be considered as the advanced Model.2/10/2011 Improved SME Competitiveness and Innovation Project 20
  • 21. This Project is funded by the EU Adaptation of BSS ModelModel „C‟• Providing minimum two media of services: information and training• Providing some basic business support services (e.g. start-up assistance, business planning) for small and medium sized enterprises and entrepreneurs in two media (information and training, eventual consulting)• Concerning specialised services: benefitting from the intelligent network and availability of specialists in other regions.This might be considered as the basic Model. 2/10/2011 Improved SME Competitiveness and Innovation Project 21
  • 22. This Project is funded by the EU The End Thank you for your contributions! We will continue in the following working groups. www.icip-serbia.org2/10/2011 Improved SME Competitiveness and Innovation Project 22

×