BPM Education

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Presentation given at the World Computer Congres 2010 in Brisbane Australia.

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  • De kick-off wordt georganiseerd door de Universiteit en vindt plaats op maandag 5 februari, tijdens deze bijeenkomst worden de concepten van BPMS en SOA uitgelegd en de organisatie van het blok uitgelegd. Op donderdag 8 februari start de groep studenten van de UU met het boek ‘Working with Cordys’ onder begeleiding van Lotte. Het profiel Mobile Server Based Computing van de HU start onafhankelijk van de overige partijen met een project in week 1. De studenten van de UU en HU ebusiness profiel starten vanaf de kick-off met de voorbereidingen voor de seminar cyclus. Deze groep doet gezamenlijk ook een project met Cordys welke start in week 3 (direct na de voorjaarsvakantie). In deze week vindt ook een technisch ondersteunend college vanuit Cordys plaats. Gedurende het hele blok zijn een aantal gastcolleges van anderhalf uur (organisatie UU?) welke voor alle groepen verplicht zijn. Kick-off, gastcolleges en seminar vinden plaats op maandagmiddag van 13.00 – 17.00 uur (de eerste twee voor alle profielen de laatste alleen voor UU en HUebs) De practica voor de UU en HU ebusiness profiel vinden plaats op donderdagmorgen van 9.00 – 13.00 uur
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  • BPM Education

    1. 1. Design and Implementation of Business Process Management Education: A Case in Dutch Higher Education Pascal Ravesteyn Johan Versendaal Research Centre for Process Innovation Department of Computer Science HU University of Applied Science Utrecht Utrecht University The Netherlands The Netherlands World Computer Congress 2010 Brisbane, Australia
    2. 2. Outline <ul><li>Introduction </li></ul><ul><li>Practical track </li></ul><ul><li>Scientific track </li></ul><ul><li>Results </li></ul><ul><li>Questions / Discussion </li></ul>
    3. 3. Introduction
    4. 4. AMBITION <ul><li>A high level of BPM Education & Research </li></ul><ul><li>Students experience real-life state-of-the art BPM tools </li></ul><ul><li>War stories from developers, consultants & end-users </li></ul><ul><li>Cooperation between 2 Universities (2006 – 2010) </li></ul>
    5. 5. THE CHALLENGE <ul><li>Theory and hands-on </li></ul><ul><li>HU-lecturers, UU-lecturers en guestlectures </li></ul><ul><li>HU-students and UU-students </li></ul><ul><li>Different time schedules that need alignment </li></ul><ul><li>Master and Bachelor levels in one class </li></ul>
    6. 6. APPROACH
    7. 7. Practical Track
    8. 8. Working with a BPM-System <ul><li>Cordys </li></ul><ul><li>3-tier Supply Chain: </li></ul><ul><ul><li>Retailer </li></ul></ul><ul><ul><li>Wholesaler </li></ul></ul><ul><ul><li>Manufacturer </li></ul></ul><ul><li>Legacy systems </li></ul><ul><li>Mixed project teams </li></ul>
    9. 9. <ul><li>Architecture -> process models </li></ul><ul><li>Integrate legacy systems & generate web services </li></ul><ul><li>Publish web services </li></ul><ul><li>Develop KPIs to enable monitoring of supply chain performance (management dashboards) </li></ul>Working with a BPM-System
    10. 10. Retailer Wholesaler Manufacturer Working with a BPM-System Order Delivery Receipt Receipt Delivery Stock Order confirmation Y Stock Order confirmation Y Order No Production No
    11. 11. Lessons Learned <ul><li>Complexity on both Organizational & Technical levels (BPM and SOA) </li></ul><ul><li>Complexity of teamwork and project management </li></ul><ul><ul><li>Within 1 team (organization) </li></ul></ul><ul><ul><li>With different levels and competencies </li></ul></ul><ul><ul><li>Between teams (organizations) </li></ul></ul><ul><li>Most importantly: communicate, communicate, … </li></ul>
    12. 12. Overview of participating organizations
    13. 13. Scientific Track
    14. 14. 2007 – Success Factors of BPMS Implementation
    15. 15. 2007 - Validation <ul><li>Validate Success Factors </li></ul><ul><ul><li>Full factorial </li></ul></ul><ul><ul><li>Scale construction </li></ul></ul><ul><ul><li>Open interviews </li></ul></ul>
    16. 16. 2008 – Implementation Fragments <ul><li>Based on Critical Success Factors of BPMS implementation define situational factors </li></ul><ul><ul><li>Maintenance, control and quality of developed models </li></ul></ul><ul><ul><ul><li>High/low process maturity </li></ul></ul></ul><ul><ul><ul><li>Process center of excellence in place / or not </li></ul></ul></ul><ul><ul><li>… </li></ul></ul><ul><ul><ul><li>… . </li></ul></ul></ul><ul><li>Construct Method Fragments based on the combination CSF/SF </li></ul>
    17. 17. 2008 – Example
    18. 18. 2009 – Human Interaction Management <ul><li>Research Topics: </li></ul><ul><ul><li>How to measure performance of HIM-processes </li></ul></ul><ul><ul><li>How does Web 2.0 support HIM </li></ul></ul><ul><ul><li>HIM governance issues </li></ul></ul><ul><ul><li>Information Overload </li></ul></ul><ul><ul><li>HRM aspects of HIM-processes </li></ul></ul>
    19. 19. 2010 – Paper assignment <ul><li>Research Topics: </li></ul><ul><ul><li>BPM and ERP </li></ul></ul><ul><ul><li>BPMS Implementation Method </li></ul></ul><ul><ul><li>BPM Mashups </li></ul></ul><ul><ul><li>Human Interaction Management </li></ul></ul><ul><ul><li>Business Rules Management </li></ul></ul>ERP - Possible functionality
    20. 20. Results
    21. 21. 2007 RESULTS
    22. 22. 2008 RESULTS
    23. 23. 2009 RESULTS
    24. 24. OVERALL RESULTS <ul><li>HU bachelor students experience scientific research </li></ul><ul><li>UU master students acquire hands-on experience with BPM-Systems </li></ul><ul><li>Great cooperation between students en teachers </li></ul><ul><li>Projects with organizations that participated in the course </li></ul><ul><li>Publication of several scientific papers </li></ul><ul><li>(HU + UU) > HU + UU </li></ul>
    25. 25. Questions - Discussion
    26. 26. Pascal Ravesteyn [email_address] HU University of Applied Science Utrecht The Netherlands

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