Welcome to KFCOur Team Members:- Sachin Gole Darshana Koli Ashish Patekar Ninad Redekar Richa Mishra Santosh Masrankar Pratik. Patil
KFC History KFC is based in Louisville, Kentucky, and is the world’s most popular chicken restaurant chain. Founded by Colonel Harland Sanders in 1952. More than 11,000 outlets, worldwide. 85 countries and territories around the world. 8 million customers each day. Yum! Brands is run by David Novak, Chairman & CEO KFC Division is run by Cheryl Bachelder, President and Chief Concept Officer
KFC’s Main International Operations.Australia Bangladesh Singapore Germany India Jamaica China
From $105 to 7.2 Billion in 50 years 1952, Col. Sanders started franchising his recipe door to door financed by his $105.00 SS Check 1964, Col Sanders had more than 600 franchised outlets in the US and Canada. 1964, Sold his interest in his company for $2 million to a group of investors. 1966, KFC went public 1969, Listed on the NYSE 1971, KFC was acquired by Heublein Inc. for $285 million. 1982, Heublein & KFC Inc. was acquired by RJ Reynolds 1986, RJ Reynolds & KFC, was acquired by PepsiCo, Inc. $840 million. 1997, PepsiCo, Inc. spined-off of its qsr’s into independent Tricon Global Restaurants. 2002, Tricon changed its corporation name to Yum! Brands, Inc. . NOW: ◦ Yum Brands, Inc. is the worlds largest restaurant company in terms of system units with nearly 32,500 in more than 100 countries and territories. ◦ Yum! Brands, Inc., is a Fortune 300 company ◦ Yum! Brands, Inc. global system sales totaled more than $22 billion in the year 2001. ◦ Current Market Cap value on the NYSE is 7.2 Billion
Strategic Management Market • KFC will introduce their present and new products and services into new Development geographic/demographic areas. Product • Bring back rotisserie chicken Development Concentric • Add more to KFC product & service Diversification variety to the patients
Implementations Market Expand Meals will be Research menu sold at cost • Determine • Healthier • Determine area’s choices effects on demand to budget determine boundaries
Security & Audit It provides complete security services, such as user authentication, electronic signature and transaction activity control. BENEFITS Robust Password Policy Audit Trail
Training & Development • TD intuitive interface makes it easy to organize, schedule, deliver, track and report all the information necessary to support your e-learning strategy. • BENEFITS • Easily manage course administration, class scheduling, curriculum and course dependency controls and notification of scheduled classes. • Proactively notify employees, supervisors and administrators of training needs • Get proactive notification before training expires.
Operations to ensure Good QualityFood Aim for high quality food and committed to ensure food safety by stringent control to maintain our standards ◦ Cook their products well above the minimum temperature recommended by WHO ◦ Follow standard procedure to minimize risk of cross contamination between raw and ready-to-eat products ◦ Use of non-hydrogenated palm oil that contains insignificant amount of trans fat and it is 100% free ◦ Team of food technologists constantly experimenting with new flavors and creative concepts to provide more values, choices and healthy options for their customers
Supplier Quality • Conduct an annual supplier audit namely the STAR AUDIT which is a YUM proprietary programme. • The STAR AUDIT comprises two versions:- • The Food Safety • Quality Systems Audits • Suppliers performances are constantly monitored through regular submission of quality reports • Food technologists conduct quarterly QA evaluations on in-house suppliers • KFC use quality raw materials from reputable suppliers such as NESTLE, UBF, McCain & Jomalina
KFC HACCP Programme • KFC established Hazard Analysis Critical Control Programme(HACCP) • It is a management system for the assurance of food safety • It includes identifying, evaluating and controlling hazards i.e. physical, biological & chemical to ensure food safety.
Kitchen Operations Different Different Different Cooking Crew utensils Area
House Keeping Operations KFC have a field service team Of QA personnel known as CHAMPS Recognition Specialist to conduct regular evaluations The evaluation covers the cleanliness and sanitation of the premises and equipment, personal hygiene, hospitality in service, accuracy in the serving order, good maintenance, product quality standards and speed of service. KFC follows strict temperature control and shelf life to ensure the food served to their customers is safe and fresh
Contd… • The main attributes for KFC restaurant excellence are CHAMPS • C- Cleanliness • H- Hospitality • A - Accuracy • M- Maintenance • P - Product Quality • S - Speed of Service
Mystery Customer Program • KFC has Mystery Customer Program known as CHAMPSCHECK which evaluates customers experience in their restaurants. • They have appointed a reputable surveillance company to check against the CHAMPS concept • Every restaurant is subjected to a visit by a Mystery Customer and the dine-in/take away experience is evaluated and scored • KFC sets a minimum standard of 90% as passing score for this evaluation
Sanitation/Personal Hygiene • KFC’S daily operations manual clearly highlights each step of the sanitation procedure to ensure strict compliance • Each staff has to under go the Food Handler’s Course conducted internally by KFC which is recognized by the Ministry of Health • They have implemented a hand washing procedure to ensure each staff washes his/her at least once every hour and whenever necessary • KFC constantly focus on using disposable gloves and sanitized scoops
PEST Control • The trained service teams conduct regular inspections which include night treatment after operations hours and also provide follow-up checks during operation hours whenever needed • All pesticides are approved by Pesticide Board and Material Safety Data Sheet on file for staff reference.