Emotional intelligence


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Emotional intelligence

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  2. 2. • Emotional intelligence is the ability to recognize your emotions, understand what others telling you, and realize how your emotions affect people around you.• Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.• People with high emotional intelligence are usually successful in most things they do. Page 2
  3. 3. Emotional intelligence is the ability to identify,use, understand, and manage your emotions inpositive and constructive ways. Its about recognizingyour own emotional state and the emotional states ofothers. Emotional intelligence is also about engagingwith others in ways that draw people to you. Page 3
  4. 4. • Peter Salovey and John D. Mayer have been defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor ones own and others feelings and emotions, to discriminate among them and to use this information to guide ones thinking and actions” (1990). Page 4
  5. 5. • Self-awareness – The ability to recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self- confidence.• Self-management – The ability to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances. Page 5
  6. 6. • Social awareness – The ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.• Relationship management – The ability to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict. Page 6
  7. 7. Daniel Goleman, an American psychologist, developed a framework of five elements that define emotional intelligence:• Self-Awareness – People with high emotional intelligence are usually very self-aware. They understand their emotions, and because of this, they dont let their feelings rule them. Theyre confident – because they trust their intuition and dont let their emotions get out of control. Page 7
  8. 8. •Self-Regulation – This is the ability to control emotionsand impulses. People who self-regulate typically dontallow themselves to become too angry or jealous, andthey dont make impulsive, careless decisions. They thinkbefore they act.•Motivation – People with a high degree of emotionalintelligence are usually motivated. Theyre willing to deferimmediate results for long-term success. Page 8
  9. 9. • Empathy –Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships, listening, and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way. Page 9
  10. 10. • Social Skills – Its usually easy to talk to and like people with good social skills, another sign of high emotional intelligence. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships. Page 10
  11. 11. • "In regard to measuring emotional intelligence – I am a great believer that criterion-report (that is, ability testing) is the only adequate method to employ. Intelligence is an ability, and is directly measured only by having people answer questions and evaluating the correctness of those answers." --John D. Mayer Page 11
  12. 12. • Reuven Bar-On’s EQ-iA self-report test designed to measure competencies including awareness, stress tolerance, problem solving, and happiness. According to Bar-On, “Emotional intelligence is an array of noncognitive capabilities, competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures.”• Multifactor Emotional Intelligence Scale (MEIS) An ability-based test in which test-takers perform tasks designed to assess their ability to perceive, identify, understand, and utilize emotions.• Page 12
  13. 13. • Seligman Attributional Style Questionnaire (SASQ) Originally designed as a screening test for the life insurance company Metropolitan Life, the SASQ measures optimism (hopefulness) and pessimism (doubt).• Emotional Competence Inventory (ECI) Based on an older instrument known as the Self-Assessment Questionnaire, the ECI involves having people who know the individual offer ratings of that person’s abilities on a number of different emotional competencies. Page 13
  14. 14. • Intellectual intelligence (IQ) is usually less important in determining how successful we are than emotional intelligence (EQ). We all know people who are academically brilliant and yet are socially inept and unsuccessful. What they are missing is emotional intelligence. Page 14
  15. 15. • Emotional intelligence consists of five key skills:• Emotional intelligence (EQ) skill 1: The ability to quickly reduce stress.• Emotional intelligence (EQ) skill 2: The ability to recognize and manage your emotions.• Emotional intelligence (EQ) skill 3: The ability to connect with others using nonverbal communication. Page 15
  16. 16. •Emotional intelligence (EQ) skill 4: The ability to use humorand play to deal with challenges.•Emotional intelligence (EQ) skill 5: The ability to resolveconflicts positively and with confidence. Page 16
  17. 17. • Stay focused in the present. When we are not holding on to old hurts and resentments, we can recognize the reality of a current situation and view it as a new opportunity for resolving old feelings about conflicts.• Choose your arguments. Arguments take time and energy, especially if you want to resolve them in a positive way. Consider what is worth arguing about and what is not. Page 17
  18. 18. • Forgive. If you continue to be hurt or mistreated, protect yourself. But someone else’s hurtful behavior is in the past, remember that conflict resolution involves giving up the urge to punish.• End conflicts that cant be resolved. It takes two people to keep an argument going. You can choose to disengage from a conflict, even if you still disagree. Page 18
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