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  Non –Verbal		 Communication	<br />PRASHANT K SAHU<br />MBA-UPES DEHRADUN<br />
            INTRODUCTION<br />Non-Verbal (non word) communication means all communication without words.<br />Nonverbal co...
Studies show that during interpersonal communication<br />7% of the message is verbally communicated while <br />93% of th...
         Roles in Non-Verbal     			Communication <br />   Nonverbal communication cues can play five roles:<br />Repetiti...
     Types Of Non- Verbal  			Communication<br />BODY LANGUAGE<br />CLOTHING/ARTIFACTUAL COMMUNICATION<br />VOICE /PARALAN...
		Body Language<br />“The bodily gestures, postures, and facial expressions by which a person communicates   nonverbally  ...
   Types of Body Language   		communication<br />
Body Language <br />Facial expression(s)<br />Eyes <br />Lips<br />Arms <br />Hands <br />Fingers<br />legs<br />
The Face <br />Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates...
        Facial Expression(s)<br />
Eyes<br />
Lips <br />
                          Arms <br />
                       Hands <br />
Fingers <br />
                      LEGS<br /><ul><li>The way we move and position our legs can convey a wide range of attitudes and emo...
If someone is seated and their legs  are  fully  extended,  this indicates the subject  is  losing interest.
Crossed legs tend to seem disagreement.
Sitting with your legs crossed and elevated foot moving in a slight circular motion indicates boredom or impatience</li></...
               Responsive <br />ENGAGED leaning forward<br />Open Body<br />Open Arms<br />Open Hands<br />EAGER (sprint p...
                Reflective <br />LISTENING with head tilted <br />Lots of Eye Contact <br />Nodding <br />High Blink Rate<...
                   SPACE<br />Have you ever felt uncomfortable during a conversation because the other person was standing...
      LOOKING NERVOUS<br />Crossed arms and legs<br />Carrying books or papers across your chest<br />Slumped posture<br /...
          Paralanguage<br />Paralanguage, meaning “like language”.<br />sometimes called vocalics) is the study of nonverb...
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NON VERBAL COMMUNICATION

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  • Transcript of "NON VERBAL COMMUNICATION"

    1. 1. Non –Verbal Communication <br />PRASHANT K SAHU<br />MBA-UPES DEHRADUN<br />
    2. 2. INTRODUCTION<br />Non-Verbal (non word) communication means all communication without words.<br />Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages.<br /> The ability to understand and use nonverbal communication is a powerful tool that will help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work.<br />
    3. 3. Studies show that during interpersonal communication<br />7% of the message is verbally communicated while <br />93% of the message is non-verbally transmitted. <br /> Of the 93% non verbal communication, <br />38% is through vocal tones, <br />55% is through facial expressions and non-verbal acts. <br />
    4. 4.
    5. 5. Roles in Non-Verbal Communication <br /> Nonverbal communication cues can play five roles:<br />Repetition: they can repeat the message the person is making verbally<br />Contradiction: they can contradict a message the individual is trying to convey<br />Substitution: they can substitute for a verbal message. For example, a person&apos;s eyes can often convey a far more vivid message than words and often do<br />Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message<br />Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message. <br />
    6. 6. Types Of Non- Verbal Communication<br />BODY LANGUAGE<br />CLOTHING/ARTIFACTUAL COMMUNICATION<br />VOICE /PARALANGUAGE<br />SPACE DISTANCE/PROXEMIC FACTORS<br />COLOUR<br />TIME/CHRONEMICS<br />TOUCH/HAPTICS<br />
    7. 7. Body Language<br />“The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” <br /> -(Soukhanov 1992:211).<br />KINESICS:<br />POSTURE<br />GESTURE<br />FACIAL EXPRESSIONS<br />GAZE / EYE CONTACT<br />
    8. 8. Types of Body Language communication<br />
    9. 9. Body Language <br />Facial expression(s)<br />Eyes <br />Lips<br />Arms <br />Hands <br />Fingers<br />legs<br />
    10. 10. The Face <br />Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions.<br />In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.<br />
    11. 11. Facial Expression(s)<br />
    12. 12. Eyes<br />
    13. 13. Lips <br />
    14. 14. Arms <br />
    15. 15. Hands <br />
    16. 16. Fingers <br />
    17. 17. LEGS<br /><ul><li>The way we move and position our legs can convey a wide range of attitudes and emotions.
    18. 18. If someone is seated and their legs are fully extended, this indicates the subject is losing interest.
    19. 19. Crossed legs tend to seem disagreement.
    20. 20. Sitting with your legs crossed and elevated foot moving in a slight circular motion indicates boredom or impatience</li></li></ul><li> Interpreting Body Language<br />OPEN<br />BACK<br />FORWARD<br /> CLOSED<br />
    21. 21. Responsive <br />ENGAGED leaning forward<br />Open Body<br />Open Arms<br />Open Hands<br />EAGER (sprint position)<br />Open Legs<br />Feet under Chair<br />On Toes<br />READY TO AGREE closes papers<br />Pen Down <br />Hands Flat on Table<br />
    22. 22. Reflective <br />LISTENING with head tilted <br />Lots of Eye Contact <br />Nodding <br />High Blink Rate<br />EVALUATING : sucking glasses / pencil<br />Stroking Chin <br />Looking Up and Right<br />Legs crossed <br />Ankle on Knee<br />ATTENTIVE (standing)<br />Arms behind Back<br />Smile<br />Open Feet<br />
    23. 23. SPACE<br />Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy, aggression, dominance, or affection.<br />
    24. 24. LOOKING NERVOUS<br />Crossed arms and legs<br />Carrying books or papers across your chest<br />Slumped posture<br />Sitting perched on the edge of the chair<br />Tapping foot<br />Rocking leg<br />Drumming fingers<br />Biting nails<br />
    25. 25. Paralanguage<br />Paralanguage, meaning “like language”.<br />sometimes called vocalics) is the study of nonverbal cues of the voice. Various acoustic properties of speech such as tone, pitch and accent, collectively known as prosody, can all give off nonverbal cues. Paralanguage may change the meaning of words.<br />
    26. 26. Difficulties with nonverbal communication<br />People vary in their ability to send and receive nonverbal communication. Thus, on average, to a moderate degree, women are better at nonverbal communication than are men.<br />Measurements of the ability to communicate nonverbally and the capacity to feel empathy have shown that the two abilities are independent of each other.<br />For people who have relatively large difficulties with nonverbal communication, this can pose significant challenges, especially in interpersonal relationships. There exist resources that are tailored specifically to these people, which attempt to assist those in understanding information which comes more easily to others. A specific group of persons that face these challenges are those with autism spectrum disorders, including Asperger syndrome.<br />
    27. 27. THANK YOU<br />
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