Step #2 Take Control Negative world view YOU FROM THE INSIDE . . . OUT! Ownership Values Mission Discipline ATTITUDE
How to Change Your Thinking THINKING THINKING Changes come from observing logically in every situation
Observe Your Thinking THINKING It sucks to be him. I refuse to let this hook me! This is all very interesting What can I do to defuse this? Tomorrow it will look very different. I’d like to beat the …
Manage Your Self - Talk If you think you Can, or you think you Can’t… YOU’RE RIGHT ! Henry Ford THINKING This is going to be a wonderful day! This is going to be a crappy day!
How to Change Your Behavior BEHAVIOR BEHAVIOR Changes take true assessment, determination & discipline
Choose Your Behavior REACTIVE RESPONSIBLE BEHAVIOR Response My Response My Choice Stimulus Stimulus
WHAT MAKES YOUR LIFE 100% ? = = = = 82 96 98 100 Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 A T T I T U D E 1 20 20 9 20 21 4 5 K N O W L E D G E 11 14 15 23 12 5 4 7 5 H A R D W O R K 8 1 12 4 23 15 18 11 S K I L L S 19 11 9 12 12 19
Emotional Intelligence is the ability of an individual to deal successfully with other people , to manage one’s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment
Emotional Intelligence doesn't mean being soft – it means being intelligent about emotions – a different way of being smart. Emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life.
Enhancing EI skills enables Supervisors and Managers to regulate their emotions and motivate themselves more effectively – allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees. EQ & Managers
IT also provides them with the courage to push against the system to make necessary changes for their people. All employees want a supportive, caring Supervisor or Manager who has their best interests at heart
Working with people means working with Emotions
When people are working at a common place , emotions will play a role. theories to the contrary notwithstanding. “Don’t bring your personal problems to work” is one variation of the argument that emotions are inappropriate in the workplace. Business decisions, so the argument goes, should be based on information, logic and calm cool reason, with emotions kept to a minimum.
There are five parts to it. One is knowing what you're feeling. The second is managing your feelings, especially distressing feelings. The third is self-motivation, the fourth is empathy and the fifth is managing relationships
Probabilities of not having an Good Emotional Intelligence and their consequences
While people have shown they can produce better results at workplace, many of us lack emotional intelligence.We simply don’t know how to perceive, understand,express and manage our emotions effectively.There are adverse consequences to have low emotional intelligence.These includes:-
Emotional Intelligence explains why inspite of equal intellectual capacity, educational background,training or experience some people excel while others of same caliber and high educational degree lag behind.
Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others.
Quite honestly: None of the onlookers believed that the baby frogs could actually accomplish getting to the top of the tower . Words like: "Åh, it’s too difficult!!! They’ll never reach the top." or: "Not a chance... the tower is too high!"
One by one some of the baby frogs fell off… ...Except those who fastly climbed higher and higher.. The crowd kept on yelling: "It’s too difficult. Nobody is going to make it!"
More baby frogs became tired and gave up... ...But one kept going higher and higher..... He was not about giving up! At the end everybody had given up, except the one determined to reach the top!
All the other participants naturally wanted to know how he had managed to do what none of them others had been able to do! One competitor asked the winner, what was his secret?
The lesson to be learned: Don’t ever listen to people who are negative and pessimistic... … they will deprive you of your loveliest dreams and wishes you carry in your heart ! Always be aware of the power of words, as everything you hear and will interfere with your actions!
Generate and sustain HOPE The great psychiatrist, Viktor Frankl, a survivor of the concentration camps during the second world war demonstrated that those prisoners who survived the terrible rigours of the regime were those who had HOPE. Those who lost hope of survival were more likely to die. To quote Nelson Mandela, writing about his 27 years of imprisonment in his book 'The Long Walk to Freedom': "I am fundamentally an optimist. There were many dark moments when my faith in humanity was sorely tested, but I would not and could not give myself up to despair. That way lay defeat and death."
Focus on SIMPLE SHORT TERM goals When times are good it is fashionable to talk about a long-term vision. When times are bad it is much more appropriate to encourage your people to focus on short-term goals, even daily goals. The explorer Ranulph Fiennes writes in his book 'Beyond the Limits' " To avoid being crushed by the very thought of all the difficulties and hazards of the task ahead, divide your target up into a number of much smaller goals and then think of them only at one at time".
Encourage CREATIVITY and RISK-TAKING In the book 'Against the Odds' the CEO James Dyson states "There are 5 billion people out there thinking in train tracks, and thinking what they have been taught to think. Go in an be illogical." He has proved this time and time again for example with the invention of the bag-less vacuum cleaner which his company manufactures and markets worldwide. During adversity you cannot have a teams of people and a company which continues to think and behave in the same old routines. To extricate yourself from the crisis it is essential that you start doing things differently. The tried and tested answers will not provide the solution to the adversity.
Keep EVERYONE INVOLVED Two ex-CEO's of airlines have demonstrated that when a company is on the edge of bankruptcy it is critical to involve every single employee in plans to resuscitate the company. Thus Jan Carlzon ex CEO of SAS Airlines used a 'little red book' entitled "Let's Get in There and Fight" to stimulate the motivation of his people and involve them in getting the airline back to profitability.
Give TIME to people Adversity breeds uncertainty and insecurity. Negative emotions begin to swirl around inside employees' minds. This can distract them and inhibit performance. An essential role for the CEO therefore is to give TIME to his employees so they can go through a cathartic process and give vent to all their feelings about the current situation. Chung Po-Yang (Po Chung), founder of DHL in Hong Kong calls this 'mental and emotional re-engineering'. It is essential he says to take a full inventory of positive and negative emotions and then get rid of the negative emotions.
LISTEN and LEARN Closely related to the above is the essential discipline of listening and learning from your front-line people. Peter Senge, author of the 'Fifth Discipine' states "In most companies that fail, there is abundant evidence in advance that the firm is in trouble. This evidence goes unheeded, however, even when individual managers are aware of it. The organization as a whole cannot recognize impending threats, understand the implications of those threats, or come up with alternatives." The role of the CEO is therefore to keep his ear close to the ground, especially at times of adversity. The mere fact that he listens and learns from his people will enhance their motivation. Front-line people feel valued when CEO's seek their advise.
Dr.R.PRAKASH Professor Kerala agriccultural university College of Agriculture Vellayani.P.o Thiruvananthapuram 9446331825(m)