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The presentation talks about key elements of contract and current challenges. It also details strategic considerations for contract development for various categories of e-Governance projects, namely software development, IT infra provisioning, service delivery and Public Private Partnership based projects.
Concept of SLA and SLA management has also been discussed in the presentation.
This was delievred at 39th Advanced Professional Programme in Public Administration (APPPA) for senior officers of the Government of India on 20th Sept 2013.