IRCTC ( E-BUSINESS)

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  • IRCTC is now on Haptik...
    Send a message to the 'IRCTC' handle under the Travel category for all your queries regarding ticket availability, bookings, PNR status, and more.
    A better way to get help is here :)

    https://www.youtube.com/watch?v=6xWSUxxP4Nc
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IRCTC ( E-BUSINESS)

  1. 1. E-BUSINESS PREPARED BY, PRADEEP KUMAR MISHRA PGDM 12-14, C I.T.S GHAZIABAD
  2. 2. IRCTC • Indian Railway Catering and Tourism Corporation, abbreviated to IRCTC, is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the railways. • Type :Subsidiary of the Indian Railways • Industry :Railways • Headquarters :New Delhi, NCT, India • Area served :India • Service :Catering, Tourism and Online Ticketing
  3. 3. REGISTRATION PROCESS 1. OPEN WEBSITE 2. CLICK ON SIGNUP 3. THEN FILLED REQUIRED INFORMATIONa) b) c) d) e) f) g) USER NAME EMAIL PH.NO. ADDRESS NATIONALITY D.O.B OCCUPATION 4. AFTER THAT YOU GET MESSAGE IN YOUR NUMBER AS WELL AS IN YOU EMAIL I.D 5. NOW YOU CAN MAKE YOUR E-TICKET BY CLICK ON SIGNIN
  4. 4. WEBSITE LAYOUT You can get this page after Login you’re A/C
  5. 5. SERVICES OF IRCTC CATERING… • IRCTC is in charge of catering services on few trains such as all Duranto Exp., Farakka Exp., Shatabdi Exp., • Maitree Express (train between India and Bangladesh), • Kandhari Exp. Rajdhani Exp. rest all of train operated by zonal railways across India. • IRCTC also started non railway catering project under which cafeteria were operated in many Indian ministries and institutes.
  6. 6. CHANGES IN IRCTC • IRCTC has also launched a loyalty program called Shubh Yatra for frequent travellers. • IRCTC launched a scheme called Rolling Deposit Scheme (RDS). RDS is a hassle-free eticket booking scheme allowing passengers to reserve seats against advance money kept with the corporation • IRCTC has also added flights and hotels booking facilities to their line of online reservation services
  7. 7. • Stared online shopping in website.
  8. 8. •Open Resturant “COMESUM” – You can even find comesum in metro station.
  9. 9. IRCTC RESERVATION • As of May 2013, the ticketing site of the IRCTC is able to handle about 1.2 lakh concurrent connections on web servers and can book about 2000 tickets per minute. • Indian Railways plans to spend about 100 crore to strengthen the website to enable it for booking 7200 tickets per minute. • IRCTC booking has been increased from 3.67 lakh in 2012 to 4.15 lakh in May 2013. • Approximately, 31 crore reserve tickets are booked in a year out of which 55% of tickets are sold through windows, 37% of tickets are booked online and 8%
  10. 10. TATKAL TICKET • Under the Tatkal scheme, – Start at 10:00 A.M daily. – Previous it was opened at 8:00 A.M – You have to make your ticket one day before your train start from origin station. – Extra charges for Tatkal {S.L – (70-150), A.C- (200300)} • huge load on the website at 10 am, when booking of Tatkal tickets opens. IRCTC is currently using 58 iridium servers and 10 more servers to be added to cater the heavy traffic in peak hours.
  11. 11. CRM OF IRCTC • Providing alerts & updates. • Refunding money very fast if your transaction get failed. • Give SMS of your ticket. • Give ticket in your mail. • Maintaining the privacy in every transaction ( 20 Min.) • Started Comesum restuarnt, shopping for costomers. • Providing facility to save your data. • Providing all banking transaction Debit card/ Net banking/ Credit Card etc..
  12. 12. AWARD & ACHIVEMENT • Some of the other awards won by IRCTC are: • Awarded the National Tourism Award of Excellence by Ministry of Tourism, Govt. of India. • Awarded the National Award for E-Governance, 2007-08 jointly by Department of IT, Govt. of India and Govt. of Haryana. • Awarded the Genius of the Web Award 2007 for being the "Best EGovernance PSU Site" by CNBC. • Won National award for E-Governance for being "Best Citizen Centric Application" for the year 2007-08. • IRCTC Tourism Unit declared winner for the category Most Innovative Product in Travel and Tourism Fair of India (TTF & OTM 2007) held in Mumbai from 10 to 12 February 2007. • Won CSI-Nihilent E-Governance award for "Best E-Governance Project" in 2007. • Won the ICICI Bank Retail Excellence Award in 2005. • Won Path Breaker Award from Dataquest in 2003 and 2004. • Awarded the Mini Ratna Category-1 by Ministry of Railways, Govt.
  13. 13. FACT & FIGURES
  14. 14. BENEFIT FOR RALIWAYS 1. Easy access has increased revenue 2. Less crowd at Counters – easy to manage 3. COST SAVING: For Railways it is saving on their infrastructure i.e. Buildings, Air-Conditioning, Electricity, Furniture, Staff etc. The spirit behind the project was to avoid the customer going to Passenger Reservation System (PRS) and instead bring PRS to customer. 4. Efficient managing of voluminous information and data effectively 5. Minimizes possibilities of manipulations and malpractice. 6. Enables centralized control for monitoring and auditing 7. Ensures accounting of the tickets sold across all railway
  15. 15. TICKET LAYOUT WINDOW TICKET E-TICKET
  16. 16. THANK YOU

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