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Check Inbehavioral Procedures
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Check Inbehavioral Procedures

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Published in: Travel, Business

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Transcript

  • 1. Basic communication attitude
  • 2.
    • Take initiative
    • Greet every guest with a smile.
    • Ask the guest how was their trip.
    • Offer assistance whenever needed
    • Keep your tone of voice calme and friendly
    • Maintain eye contact when talk to the guest.
  • 3.
    • Recognize guests immediately once you see them
    • Call the guest by name
    • Leave everything when you are recognizing a guest
    • Watch your body posture and movements while talking to the guest.
    • Control your facial expressions to a clame and relaxed ones.
  • 4.
    • Give every guest your full attention
    • Make every guest feels that you are only here for him/her
    • Keep eye contact and use your body language to confirm your attention
  • 5.
    • When communicating with guests make sure that you:
      • Communicate with initiative and motivation
      • Use Eye contact and body language to the best effect
      • Use clear, simple, easy and accurate language while talking to guest.
      • Stay concentrated and undivided attention
      • Don‘t use a mechanical statements
      • Explain to the guest check-In procedures carefully.
      • Give the guest a summary of the hotel facilities clearly.
      • Explain the meals timing and make sure the guest understood.
      • Offer a wake up call if needed.
      • Stay calm and patient during your conversation with the guest.
      • Ask the guest if they have any questions or need something else.
      • Wish the guest a nice stay/holiday or vacation.